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Hardware Characteristics
Datto (SIRIS) Storage: RAID: CPU: Memory: Operating System: Form factor: Hardware Manufacturer: Warranty: 250GB to 40TB All Models 500GB or Larger Up to Dual Quad Core 8 to 96GB Linux Desktop and Rackmount Datto 3 Years Axcient 250GB to 20TB Some Models Up to Dual Quad Core 4 to 24GB Linux Desktop and Rackmount HP Included in Monthly Fee

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Zenith (MirrorCloud) 2TB (Stackable) All Models Up to Dual Quad Core 14GB Per 2TB Linux Rackmount Only White Box 3 Years

Local Backup
Datto (SIRIS) Backup Technology: Open File Copy Technology: Backup Type: Windows OS Support: ShadowSnap VSS and/or STC Image Based Windows 2000 through Windows 7 VMDK Inverse Chain Technology 5 Minutes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Axcient R-Diff VSS File Based Windows XP through Windows 7 Proprietary File Chain 15 Minutes Yes Yes Yes Yes Yes Yes Yes (Disabled By Default) Yes No Yes Zenith (MirrorCloud) Proprietary VSS Image Based Windows XP through Windows 7 Proprietary File Chain Less than 5 minutes Yes Yes Yes Yes Yes Yes Yes Yes No No

Backup File Format: Storage Method: Minimum Backup Interval: Server Support: Workstation Support: Virtual Machine Support: Exchange Backup: SQL Backup: Open File Backup: Access Control Lists (ACLs) Support: Compression: Data Deduplication: Push Install:

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Mac Support: Linux Support:

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Contact Yes Yes No No

Yes (TimeMachine) In Development

Local Virtualization
Datto (SIRIS) Built in Hypervisor: Conversion Required to Virtualize: Time to Virtualize (500GB Server): VM Export: Virtualization Sandbox: Automated Virtualization Tests: Screenshot Bootability Verification: Backup while virtualized: VirtualBox No Under 30 Seconds VMDK, VHD Yes Yes Yes Yes Axcient Xen Yes Minutes No Yes No No No Zenith (MirrorCloud) VirtualBox Yes Hours No Yes No No Yes

Local Restore
Datto (SIRIS) File Restore: Direct VM Export: Bare Metal Restore (BMR): Restore to dissimilar hardware: BMR Environment BMR Local Driver Injection BMR Remote Driver Injection BMR to Smaller Disk Size : Web + SMB VMWare, Hyper-V, VirtualBox Yes Yes Network Boot (web) Yes Yes Yes Axcient SMB None Yes Yes Windows PE Yes No No Zenith (MirrorCloud) SMB None Yes Yes Windows PE Yes No No

Off-Site Storage
Datto (SIRIS) Number of Facilities (US): Cloud Infrastructure: Bandwidth Limit: Unique Encryption per Customer: Encryption Type: Data Integrity Checks: SAS 70 Type II Rated: 2 Datto No Yes AES256 Continuous Yes Axcient 1 Unknown No Yes AES256 No Yes Zenith (MirrorCloud) 1 (Optional 2nd) 3rd Party 3 Megabit No AES256 No Yes

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Archiving: Compression: Off-Site Virtualization:

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Contact No Yes Yes Optional Yes No

1 Year Yes Yes

Off-Site Seeding
Datto (SIRIS) Required: Method: No Vendor Supplied USB Drive or Customer Supplied SATA Drive Covered By Vendor 1 Week Guarantee Optional Axcient Yes Customer Supplied USB Drive Zenith (MirrorCloud) Yes Customer Supplied SATA Drive

Shipping Costs: Turn around time: Encrypted Seed Drives

Customer Responsible Varies No

Customer Responsible 4 to 6 Weeks No

Off-Site Virtualization
Datto (SIRIS) Virtualization Time (500 GB): Off-Site Virtualization Cost: VM Limit Per Customer: Public IP's Available: Virtual Firewall: Virtual Router: VPN Options: Complex Network Support: Under 30 Seconds Free /w Off-site Backup Unlimited Unlimited Yes Yes OpenVPN, IPSec Yes Axcient Hours Additional Monthly Fee Unknown Unknown Unknown Unknown Unknown Unknown Zenith (MirrorCloud) Unknown Additional Fee Unknown Unknown Unknown Unknown Unknown Unknown

Pricing Models
Datto (SIRIS) Contracts: BDR Platform: HaaS Offering: Initial Hardware Investment: None Yes Yes Yes Axcient One Year Minimum Yes Yes No Zenith (MirrorCloud) Not Required Yes No Yes

Customer Support
Datto (SIRIS) Regular Hours: Data Center Locations: 8am to 12am (EST) M-F Reading, PA San Diego, CA Axcient 9am to 8pm (EST) M-F California Eastern Canada Zenith (MirrorCloud) 24/7/365 Lenore, NC Hagerstown, MD Denver, CO

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Emergency Support:

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Contact 9am to 8pm (EST) M-F Excluding Holidays High - Within 4 Hours Normal - Within 8 Hours Low - Within 12 Hours 24/7/365

24/7/365

Priority Levels:

Emergency - Within 1 Hour Urgent - Within 1 Hour High - Within 4 Hours Normal - Within 6 Hours Low - Within 10 Hours Yes Yes Yes No USA

Emergency - 30 Minutes Medium - 3 Hours Low - 24 Hours

Ticket Support: Email Support: Phone Support: Online Chat: Support Location:

Yes Yes Yes No USA

Yes Yes Yes Yes Foreign

Corporate
Datto (SIRIS) Offices: 101 Merrit 7 Norwalk, CT 06851 Axcient 2761 Marine Way Mountain View, CA 94043 Zenith (MirrorCloud) One Williamsburg Place Suite 111, Mail Stop 5 Warrendale, PA 15086 1996 Bonds Akash Saraf

Founded: Financing: Chief Executive:

2007 Self (Profitable) Austin McChord

2007 Venture Capital (33.5 Million) Justin Moore

BDR Facts.com 2011

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12/23/2011