Beruflich Dokumente
Kultur Dokumente
P.O.Box: 26662 Abu Dhabi, UAE - T. +971 2 626 9999 - F. +971 2 611 8229 www.tra.gov.ae
Contents
General Overview and Key Findings .................................................................................. 8 Chapter 1: Indicators Report for Households .................................................................................... 12 Chapter 2: Indicators Report for the Private Sector ........................................................................... 18 Chapter 3: Indicators Report for Educational Establishments ............................................................ 26 Chapter 4: Indicators Report for Higher Educational Establishments ................................................ 36 Chapter 5: Indicators Report for Public Sector Establishments .......................................................... 46 Chapter 6: Indicators Report for the ICT Business Sector .................................................................. 52 Chapter 7: Indicators Report for PIAC Establishments ....................................................................... 60 Chapter 8: International Benchmarks ................................................................................................ 62 Chapter 9: Methodology .................................................................................................................... 72
CONTENTS
GENERAL OVERVIEW AND KEY FINDINGS.........................................................................8
Overview ..............................................................................................................................................................................8 Key Findings ..........................................................................................................................................................................8 ICT in Households .................................................................................................................................................................8 ICT in the Private Sector ........................................................................................................................................................8 ICT in Educational Establishments .........................................................................................................................................8 ICT in Higher Educational Establishments ..............................................................................................................................8 ICT in the Government Sector ...............................................................................................................................................8 ICT in the ICT Business Sector ...............................................................................................................................................8 ICT in Public Internet Access Centers (PIACs) ........................................................................................................................8
Percentage of schools with a radio set used for educational purposes ..................................................................................33
Percentage of schools with computer laboratories ...............................................................................................................36 Percentage of schools with basic telecommunication infrastructure or telephone access......................................................36 Teachers and ICT training and use .......................................................................................................................................37 Percentage of teachers with mobile phones, use of Internet in school, E-mail, E-mail for communicating with students .......37 Ratio of Students to computers in laboratories .....................................................................................................................39 Percentage of students who use the Internet at school ..........................................................................................................39 Percentage of students using Internet at school by frequency ...............................................................................................39 Student use of the Internet by type of activity (multiple responses possible) .........................................................................39 Percentage of students with mobile phones, computers at home, E-mail ..............................................................................40 Percentage of students who can use computer, digital camera, design a webpage ...............................................................41 Percentage distribution of computer-literate students by sources of learning school, home, elsewhere (multiple responses possible) ..............................................................................................................................................................................42 Percentage of schools with electricity ..................................................................................................................................43 Percentage of schools with a radio set used for educational purposes ..................................................................................43 Percentage of schools with a television set used for educational purposes ...........................................................................43
Percentage of staff working in the ICT sector .......................................................................................................................46 Percentage of staff with ICT skills .........................................................................................................................................46 Staff to somputer ratio..........................................................................................................................................................46 Percentage of computers connected to the Internet ..............................................................................................................46 Percentage ministries/organizations with an Internet Connection .........................................................................................46 Looking at the same separated by federal and non federal shows.........................................................................................46 Percentage of ministries/organizations with an Intranet ........................................................................................................47 Percentage of ministries/organizations using E-mail for official internal and external communications.................................47 Percentage of ministries/organizations linked to other ministries/organizations ....................................................................47 Percentage of ministries/organizations with a website ..........................................................................................................47 Percentage of ministries/organizations collecting Statistics on customer satisfaction of their online services ........................48
Proportion of ICT Businesses with computers ......................................................................................................................52 Proportion of ICT businesses with a website ........................................................................................................................52 Proportion of ICT businesses with an intranet, local area network (LAN), or extranet (multiple responses possible)..............53 Proportion of ICT businesses receiving orders over the Internet............................................................................................54 Proportion of ICT businesses placing orders over the Internet ..............................................................................................55 Proportion of ICT businesses with Internet access ................................................................................................................56 ICT Business use of the Internet by type of activity (multiple responses possible) .................................................................57 Proportion of ICT business employees using the Internet at work .........................................................................................58
Composition of PIACs ..........................................................................................................................................................60 Number of visiting customers per month .............................................................................................................................60 Average hours spent by customer in a PIAC per visit ............................................................................................................60
Benchmarking .....................................................................................................................................................................62 Results .................................................................................................................................................................................62 Other international benchmark study findings .....................................................................................................................67
CHAPTER 9: METHODOLOGY...........................................................................................72
Approach ............................................................................................................................................................................72 Indicators ............................................................................................................................................................................72 Survey Instrument ................................................................................................................................................................72 Sampling and Survey Methodology .....................................................................................................................................72 Field Research .....................................................................................................................................................................72
ICT in Households
Internet connection penetration in households has reached 66% overall, while penetration rates among nationals is 83%. 87% of household internet connections are broadband, with this rate increasing to 95% among national households. 74% of households have at least one computer, and 72% of the UAE population aged between 15 and 74 used the Internet in the last 12 months, although not necessarily from the home. 65% of respondents have noticed reductions in prices of telecommunication services in the past year or two, and 71% have noticed the availability of more choices, offers or options in the telecommunication service operators services.
Chapter 1
Household Sector Report
1,350 households were surveyed. For each household the head of household was interviewed as well as one randomly chosen household individual between the ages of 15 and 74. There were 690,964 households in the UAE in 2008 (latest available data).
Proportion of individuals aged between 15 and 74 who used a computer at home in the last 12 months
74% of survey respondents aged between 15 and 74 have used a computer at their home in the last 12 months.
Among UAE nationals, households 83% have Internet connections and of those with Internet 95% use broadband.
12
Proportion of individuals aged between 15 and 74 who used the Internet in the last 12 months
72% of individuals have accessed the Internet in the last 12 months, although not necessarily from the home.
Locations where individuals users accessed the Internet in the last 12 months (multiple responses possible)
Of the individuals that use the Internet, 87% accessed it from home while 41% of respondents accessed it from work. Figure 2: Locations
Internet activities undertaken by individuals in the last 12 months (multiple responses possible)
Individuals were asked to select from a list of Internet activities: use of the Internet as a sourse of information, communicating, online shopping and services, Internet banking, education or learning activities, dealing with government organizations and leisure activities. Note that these activities are restricted to private purposes and therefore exclude activities such as purchasing over the Internet undertaken as part of a persons job or undertaking online courses as part of a job. Respondents could respond in respect of more than one activity and activities are not mutually exclusive. Email (87%), information search (78%), and entertainment (67%) are among the most popular uses of the Internet. Figure 3: Internet Activities by Respondent
Frequency of individual Internet use in the last 12 months (from any location)
Of individuals who use the Internet, 78% use it on a daily basis and 18% use the Internet at least once a week but not daily. Figure 4: Frequency of Internet Use
Proportion of households that are satisfied with telecommunication service operators customer service levels
92% of households have indicated that they are satisfied with customer service levels provided by the telecommunication service operators. Figure 5: Proportion of Satisfied Households
Proportion of households that are satisfied with the quality of telecommunication and internet services in the UAE
89% of households indicated that they are satisfied with the quality of telecommunication services. Figure 6: Proportion of Satisfied Households
14
Proportion of households that have noticed any improvements in the telecommunication service operators prices over the past year or two
65% of households have noticed improvements in prices of telecommunication services in the past year or two. Figure 7: Proportion of Households
Proportion of households that are satisfied with the telecommunication service operators current prices
91% of households are satisfied with the current level of prices offered by telecommunication service providers. Figure 8: Proportion of Satisfied Households
Proportion of households that have noticed more choices, offers or options in the telecommunication service operators services in the past year or two
71% of households have noticed increases in the availability of more services and offers over the past year or two. Figure 9: Proportion of Households
Proportion of households that are satisfied with the telecommunication service operators current service offerings
96% of households are satisfied with the telecommunication service operators current service offerings.
16
Chapter 2
18
Looking at the same separated by small, media and large business shows:
Proportion of business with an intraent , local area network ( LAN) , or extranet (multiple responses possible)
These indicators show the use of networking technology in private establishments. Figure 14: Use of Network Technology
Looking at the same separated by small, medium and large business shows: Figure 14: Use of Network Technology
M P
E P
20
Looking at the same separated by small, medium and large business shows: Figure 16: Methods of Receiving Orders via Internet (multiple responses possible)
M
P
I E P
M P
E P
Looking at the same separated by small, medium and large business shows: Figure 18: Methods of Making Purchases over the Internet
M P
48%
33%
19%
22
Looking at the same separated by small, medium and large business shows: Figure 20: Type of Internet Connection
48% 44%
29%
Looking at the same separated by small, medium and large business shows: Figure 22: Type of Internet Activities
24
Chapter 3
26
Looking at the same separated by public and private shows: Figure 24: Type of Internet Connection
Percentage of teachers with mobile phone, use Internet in school, have E-mail, have E-mail address for communicating with students
98% of teachers have a mobile phone and 71% use the Internet in school. 85% of teachers have a private email address while 25% have a school email address for communicating with students.
Have E-mail
Looking at the same separated by public and private shows: Figure 26: Teacher Usage of ICT
M P
28
Looking at the same separated by public and private shows: Figure 28: Frequency of Internet Usage at School
Top 3 Activities
1st 2nd 3rd
Public
88% Entertainment 72% Information search 52% Sending and receiving emails
Private
85% Information search 84% Entertainment 66% Sending and receiving emails
30
Computer at home
Mobile phone
Percentage of students who can use computer, digital camera, design a webpage
97% of students can use a computer, 87% of students can use a mobile phone, and 57% can use a digital camera. 10 % of students are able to design a webpage. Figure 32: Student Capability of Use
Design webpage
Looking at the same separated by public and private shows: Figure 33: Student Capability of Use
use
32
Looking at the same separated by public and private shows: Figure 35: Location of Computer Learning
use
Chapter 4
36
Looking at the same separated by public and private shows: Figure 37: Type of Internet Connection
Percentage of teachers with mobile phone, use of Internet in school, have E-mail, have E-mail address for communicating with students
92% of teachers in higher educational establishments have a mobile phone and 94% use the Internet at work. 90% have a private email address and 72% of the teachers have a work email address for communicating with students.
Looking at the same separated by public and private shows: Figure 39: Teachers Usage of ICT
38
Top 3 Activities
Students who use the Internet at home Students who use the Internet at school
Public 100% Entertainment 100% Sending and Receiving Emails 81% Information Search
Private 87% Information Search 86% Sending and Receiving Emails 69% Enterainment
Looking at the same separated by public and private shows: Figure 43: Technology Percentage
40
Percentage of students who can use computer, digital camera, design a webpage
100% of students can use a mobile phone and a computer. 74% can use a digital camera, and 36% are able to design a webpage. Figure 44: Student Capability of Use
Looking at the same separated by public and private shows: Figure 45: Student Capability of Use
Digital camera
Percentage distribution of computer-literate students by sources of learning school, home, elsewhere (multiple responses possible)
80% of the students learned how to use the computer in school, and 68% learned it themselves. 14% learned to use the computer through specialized courses. Figure 46: Location of Computer Literacy
Looking at the same separated by public and private shows: Figure 47: Location of Computer Learning
42
Percentage of students enrolled by gender at the higher education level in an ICT-related field
41% of students at the higher education level are enrolled in an ICT related field (e.g. Electronics/Electrical Engineering, Computer Science, Information Technology, etc.). Of these, 66% are male and 34% female. Computer and information systems are the most popular field of study making up about 45% of the total students in ICT-related fields. For public institutions 35% of students are enrolled in ICT related fields, with 70% of them being male and 30% female. For private institutions 49% of students are enrolled in ICT related fields, with 61% of them being male and 39% female.
Chapter 5
44
46
Looking at the same separated by federal and non federal shows: Figure 49: Type of Internet Connection
Federal
Non-Federal
Percentage of ministries/organizations using E-mail for official internal and external communications
79% of public sector establishments use email for official internal communication while 78% also use email for official external communication. In the federal sector 84% use email for official internal communication while 81% also use email for official external communication. In the non federal sector 78% use email for official internal communication while 77% also use email for official external communication.
Looking at the same separated by federal and non federal shows: Figure 51: Type of Website
Federal
Non-Federal
48
Looking at the same separated by federal and non federal shows: Figure 53: Frequency of Staff Internet Use
Federal
Non-Federal
Chapter 6
52
Looking at the same separated by small, medium and large ICT business shows: Figure 55: Type of Website
Proportion of ICT businesses with an intranet, local area network (LAN), or extranet (multiple responses possible)
55% of ICT businesses make use of a Local Area Network (LAN). This is followed by Intranet (36%). 26% of ICT businesses use Extranets. Figure 56: Use of Network Technology
54
Looking at the same separated by small, medium and large ICT business shows: Figure 59: Methods of Receiving Orders via Internet (multiple responses possible)
Looking at the same separated by small, medium and large ICT business shows: Figure 61: Methods of Placing Orders via Internet (multiple responses possible)
56
Looking at the same separated by small, medium and large ICT business shows: Figure 63: Type of Internet Connection
ICT Business use of the Internet by type of activity (multiple responses possible)
Sending and receiving emails (94%), and getting information on products and services (85%) ranked at the top of the list of the activities that were undertaken by ICT businesses on the Internet.
Looking at the same separated by small, medium and large ICT business shows: Figure 65: Type of Internet Activities
g g
58
Chapter 7
Indicators Report for PIAC Establishments
144 out of over 1400 Public Internet Access Centers (PIACs) that existed in 2008 were surveyed. The great majority of PIACs are internet cafes. For each PIAC, the responsible administrator was interviewed, as well as two employees.
60
Chapter 8
International Benchmarks
Results
The information available suggests that: The UAE is the top performing country in ICT among the Arab states. While the UAE compares relatively favorably on an international scale, there is still some progress needed to be equivalent to the leading ICT countries such as those in Western Europe.
Nevertheless, the significant rate of growth experienced by the UAE in ICT development in recent years is very encouraging and suggests that the UAE may be well on the way to achieving ICT levels comparable with those achieved by the currently top ranking countries. The charts below illustrate the UAEs position relative to other Arab states and a range of countries in Europe, North America, and Asia across 10 commonly available ICT indicators. The UAE ranks the first among the benchmarked Arab states in all 10 of these indicators, and first across all of the benchmarked countries in mobile subscribers per 100 inhabitants, the proportion of households with mobile telephony, and is one of several countries with ubiquitous mobile coverage. The UAE also performs well in the percentage of homes with Internet, and the percentage of homes with a personal computer. Figure 67: Internet Subscribers (Total Fixed Broadband) per 100 Inhabitants
United Arab Emirates United Arab Emirates
Malaysia
62
Figure 68: Internet Subscribers (Total Fixed Including Dial-up) per 100 Inhabitants
Malaysia
64
66
According to data from Internet World Stats(1), Internet penetration rates in the UAE are high when compared against many regions of the world, and are very similar to that of Europe, as illustrated in the table below :
(1) Source: www.internetworldstats.com. Internet usage information was obtained from data published by Nielsen Online, the ITU, GfK, local regulators and other reliable sources. Population figures are based on data from the US Census Bureau.
World Region
UAE Africa Asia Europe Middle East North America Latin America/Caribbean Oceania/Australia
Population(2008 Est.)
4,621,399 975,330,899 3,780,819,792 803,903,540 196,767,614 337,572,949 581,249,892 34,384,384
Data from the same source shows that overall Internet penetration rates (comprising dial-up plus broadband) in the UAE are the highest in the region: Figure 78: Internet Penetration by Arab Country
Country
UAE Bahrain Iraq Jordan Kuwait Lebanon Oman Palstine (West BK) Qatar Saudi Arabia Yemen
Population(2008 Est.)
4,621,399 718,306 28,221,181 6,198,677 2,596,799 3,971,941 3,311,640 2,407,681 824,789 28,146,657 23,013,376
68
The UK conducted a household survey in 2008 comparable to the one undertaken in the UAE. Assessment of the results reveals that many similarities exist in terms of levels of access and use of the Internet within the two countries.
UAE
Households with Internet Households with Broadband Frequency of Internet Use Everyday Frequency of Internet Use Once a Week (but not every day) 66% 57% 78% 18%
UK
65% 56% 69% 22%
CHAPTER 9: METHODOLOGY
Figure 80: Approach for the Survey
Conduct surveys
Surveys results
Indicators
This survey primarily looked into the ICT indicators for the signs of the accessibility and usage of the ICT in UAE. The list of indicators selected was closely aligned to the various international ICT-related regulatory agencies.
Survey Instrument
Considerable attention and effonts were given and some efforts were taken to develop the survey questionnaires as the value of the data would largely depend upon the wording and meaning of the survey questions. The questionnaires were developed with full appreciation of the specific respondents of the various sectors and the need to keep the phrasing simple and short.
Field Research
Face-to-face interview was the primary mode used in the survey. Telephone interviews were used as part of the data validation process, for example, to clarify data collected earlier during the face-to-face interviews and to confirm that the field researchers had indeed conducted the survey with the right respondents. In addition, the following steps were also taken to ensure the field researchers understood the purpose and rationale of the surveys and questionnaires and the appropriate manner in which the survey should be conducted: Survey fieldwork was preceded by training. The first 20 interviews in each survey were used as a pilot to check the survey length, to identify any potential problems, and to ensure field researchers carried out the survey appropriately. With the exception of the household establishments, interviews were conducted mainly during business hours. In most cases, appointments were made and interviews were completed at the convenience of the respondents.
72