STKI 2012 Summit Presentation

Knowledge, Social & Learning Management Strategies
Tell me and Ill forget Show me and I may remember Involve me and Ill understand
STKI Summit 2012

Liza Bodogin
Analyst
1
Main Themes in the presentation
Enterprise 2.0-3.0 Portals Social networks ECM Search Learning and integration tools
Liza Bodogins work Copyright 2012 @STKI Do not remove source or attribution from any graphic or portion of graphic
KM & Portals Maturity Model

Business Value
Value investment
Enterprise 2.0
Investment in order to optimize costs Commodity investment Regulative investment
Operational Portal
Enterprise Search Enterprise Portal
IT oriented Project Business oriented Project
ECM
*Size of figure = complexity/ cost of project
Using
Implementing
Future usage
3
Market Maturity
Social getting hot
Enterprise 2.0 Social Tools (Partial List)

Product IBM connections, Quicker Category Social networks, Team rooms, wiki blog Social networks, Team rooms, wiki blog Israeli rep. IBM Israel Integration partners Elad-Risotech, WebTech Innovation & other IBM WS partners Kwizcom, Byon, Bynet SW, Matrix, Top-Soft & other partners
SharePoint 2007/2010
Microsoft
Life Box (Impare Team)

Kwizcom Web 2.0 bundle (ShaerePoint addons) Atlassian Tibbr
Collaboation
Wiki, Tagging, rating, forum Wiki Enterprise social networking
Pilat
Kwizcom
Elad Tibco Yael

5
Enterprise 2.0 Social Tools (Partial List)

Product Chatter(salesforce) Oracle (Beehive) Harmon.ie NewsGator Category Cloud collaboration Collaboration Social Email Social Sites Israeli rep. Salesforce Oracle Yael Top Soft Bynet, Kwizcom Integration partners One1, blat lapidot, ServiceWise
QUAD
Mediawiki (open source)
Collaboration platform
Wiki
CISCO
Byon, Matrix
Jive
Yammer Asana Elgg (open source)
Social networks
Social network Work application Social network tool
Neudesic Pulse Wunderkit
Social software Facebook for the workplace

Enterprise 2.0 Social Tools Next trend

IBM connections, Quicker SharePoint 2007/2010 Life Box (Impare Team) Kwizcom Web 2.0 bundle
(ShaerePoint addons) Atlassian Tibbr Chatter(salesforce) Oracle (Beehive) Telligent SocialText
Harmon.ie NewsGator QUAD Mediawiki (open source) Jive Yammer Asana Elgg (open source) Neudesic Pulse Wunderkit Box.net
7
Enterprise 2.0 Social Tools
Most companies are moving toward Social
Adoption of social technologies across industries
Source: Liza Bodogins work Copyright 2012 @STKI Do not remove source or attribution from any graphic or portion of graphic
McKinsey & Company
10
Social tools and technologies currently used by companies
Social networks: Word wide: 50% In Israel only 18%
Source: McKinsey & Company

11
Enterprise Portals & social networks

If your company does not use Web 2.0 tools now, When are you planning web 2.0 deployment?
2011
More distant future
27%
Planned for 2012 without a budget section still Already planned and budgeted in 2012 0%
55%
2011
18%
10% 20% 30% 40% 50% 60%

Source: STKI
12
Enterprise Portals & Social Networks

Which of these Web 2.0 tools holds the highest potential benefits for knowledge sharing within the organization?
2011
Other Social network Twitter Blog Wiki 0%
67% 0% 0%
33% 2011
0%
10%
20%
30%
40%
50%
60%
70%
80%
13
Source: STKI
Why social software?
Source: aiim
14
Enterprise Portals & social networks- Israel
Drivers
What do you think is the most important benefit of Web 2.0 tools in the context of organizational knowledge management?
Other 0% collective intelligence 87% 2011 2010 7%
73%
7%
ease of use
27%
0% 0% 0% 20% 40% 60% 80% 100%
15
Low Cost
Source: STKI
Enterprise Portals & social networks Drivers for Social Networks projects Information will leave with employees In small communities the informal knowledge is not stored There is a disconnect between top management and the rest of the organization
16
Enterprise Portals & social networks Drivers for Social Networks projects in Israel
The answer:
17
Generation 'Y'
18
Generation 'Y'
Demand for change!
19
1 day a week wasted on finding expertise!
Big organizations
Define and track EXPERTS
Source: The Social Intranet by Acando consulting

20
Enterprise Portals & social networks

What do you think is the biggest obstacle to implementing Web 2.0 tools for managing organizational knowledge?
Other Failure of management support and the problem of corporate culture Unwillingness to share information by employees Concern of losing control over the content Information security concern 10% 0%
10%
7%
40%
73% 30%
2011 2010
20% 10% 0%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Source: STKI
21
Where are we going?
22
We will present data on products and Integrators: List of Packages and Integrators
Package
Vendor A Vendor B
Rep in Israel
Company 1 Company 2
Integrators
Integrator a, Integrator b
Sometimes we specify:
Delivery model
On-premise SaaS SaaS On-premise
Integrator a, Integrator b, Integrator c Integrator a
Vendor C
Company 3
Most lists only include vendors that are represented in Israel The location within the lists is random Lists might not include all players
23
Enterprise Portals & Social Networks : Players in Israel

Company Product name Integrators
Microsoft
SharePoint portal server
Advantech, Top Soft, Eternity, Bynet, Malam-team (Guarian), Netwise, Ewave, Matrix, tvuna milenium, ELAD, HP, We!, Byon, , One1, Yael, Consist, Aman, Methoda
IBM, One1, Matrix, Risotech-Elad, Malam-team, Advantech, Midlink, C-soft, Web Tech Ness, Taldor, Malam-Team, One1, Advantech, HP, IBM Matrix, eWave, Taldor, Advantech, Unitask, Malam-Team, Oracle Consulting Matrix, Malam- team
IBM SAP Oracle Open source
Websphere Portal SAP Portal Oracle Portal Liferay
Advantech
Tango (integration between Office System 2010 and SAP)
Advantech
24
We will present data on products and vendors: STKI Israeli Positioning
Israeli vendor positioning

Not a technological positioning, refers only to Israeli market, focused on the enterprise sector (not SMB) X axis (Market Presence): Market penetration (sales + installed base+ clients perspective) Y axis (Local Support): localization, support, Local R&D center, number and quality of SIs, etc. Worldwide leaders are marked based on global positioning Vendors to watch: Israeli market new-comers STKI positioning represents the current Israeli market and not necessarily what we recommend to our clients
25
Israeli Market Positioning Q1 2012 Enterprise Portals & social networks
Microsoft
Local Support
SAP IBM
High-End Player Mid-tier Player Worldwide Leader
Oracle Liferay- Open source

Market Presence
26
We will present data on products and integrators:

selected wins 2011 Q1 2012
Package X: Company 1 (Integrator), Company 2 (Integrator)
Package Y: Company 3 (Integrator), Company 4 (Integrator)
These slides contain examples of selected wins during 2011 and Q1 2012 (decision and purchase of certain products, not necessarily ongoing projects)
The lists are only partial and dont include all wins of all vendors during this period
27
Enterprise Portals & social networks 2011- Q1 2012 Partial List of selected wins + (implementers)
Sharepoint 2010 - U Bank(Elad), Frutarom (Ness), Ness Global (Ness), GHF (Ness), Tower-social network (Top Group), Pheonix (Netwise), CTS (Eternity), Keter ( Eternity), Haifa Municipality (One1), Applied Materials (One1), PlayTech (Bynet), Tidhar (Bynet), Netafim (Matrix), Ministry of Defence (Matrix), Electra (Matrix), medison (Matrix), Hail Modiin (Matrix), Machon israeli ledemokratia (Netwise), Strauss (Netwise), Migdal (Netwise), Tami 4 (Netwise), Nova (Netwise), Mantra (Netwise), Nice (Netwise), Israeli train (Netwise), Drachim (Netwise), Amal 1 (Netwise), Sofani aventis (Netwise), IAI (Netwise), ExLibris (Netwise). Oracle- Elbit, Jerusalem Municipality. IBM- Fibi, Bank Hapoalim. SAP- Bank Leumi ( Ness), Haifa University (Advantech), meshek vecalkala (Advantech). Liferay- Bar Hafaza (Malam-team), Hi-tech company (Matrix).
28
Enterprise Portals & social networks Important points to note
The average age of employees
90%-80%The success of Consumers of social Information networking 20%-10%community Update Content
Constant change
29
Enterprise Portals & social networks Tips from Israeli organizations

1. Give recognition to people who are active in social networks 2. Send social network alerts to email 3. Marketing
4. Implementation of various instructions 5. listen to the needs of the organization

30
Enterprise Portals & social networks Challenges in social network projects

Diverse population Preference of external channels over internal Permissions management Lack of uniformity in global sites in managerial terms Content Manager role in social networking is added to original one Marketing and content are winning combination Executive support A big problem- ROI
31
Its a terminology issue
Social network
Professional Network
32
Enterprise culture
Many organizations are conservative and hierarchical in their nature
Limiting access to external sites
Global organizations
33
Evolutional progress
Organizations with a internal portal
Elements of collaboration and social
Organizations with an social network
Support for smart devices
34
Problem #2: Email overload
It is estimated that managers spend between 5 and 20 hours a week just reading and writing emails. Online social networking is now more popular than email and search 19% Percentage of spam emails delivered to corporate email inboxes despite spam filters. 112 Number of emails sent and received per day by the average corporate user.
Source: http://atos.net/en-us/about_us/zero_email/default.htm Source: Royal pinddom

35
Enterprise Social Networks as an Email replacement
Desire to replace the existing work method
Less work with Email!
36
Email
37
Social business software survey results
Source: Liza Bodogins work Copyright 2012 @STKI Do not remove source or attribution from any graphic or portion of graphic
Jive software
38
Social Networks Example: Cisco- my profile page
Source: Cisco
39
Semantic Web -The future: WEB 3.0
Smart Semantic Web will enable computers to read and understand web pages as people understand them, and find the desired information automatically for us.
40
Context-based Services (Source: Accenture technology vision 2012)
Where you are and what youre doing will drive the next wave of digital services
Source: http://www.slideshare.net/scapecast/accenture-technology-vision-2012
Context-sensitive service discovery applications
Web 1.0 - Web 4.0: Web Version Timeline
Source: websemantica8.blogspot.com
43
ECM
Business Process Mgmt
Business Rules Mgmt System
Enterprise Communication
Records Mgmt
Knowledge Mgmt
Document Mgmt
ECM
Web Content Mgmt
Imaging
Enterprise Search
Groupware & Collaroration
Digital Asset Mgmt

Source: protikmukhopadhyay.wordpress.com 44
What features are most important when evaluating ECM products?
Source: InformationWeek 2011

45
ECM solutions are becoming an integral component to core business processes
Source: sap
46
Case management
47
Unstructured content management
Source: AIIM Info360 Conference

48
Unstructured Content
Liza Bodogins work Copyright 2012 @STKI Source: InformationWeek Do not remove source or attribution from any graphic or portion of graphic
2011
49
Why isnt ECM in the top priority?

2010 VS 2011
num 1.
2. 3. 4.
2010 51%
35% 23% 28%
2011 51%
47% 35% 30%
5. 6.
7. 8. 9.
14% 15%
12% -
28% 22%
16% 14% 7%
10.
Source: InformationWeek 2011
3% 9%
3% 3%
11.
50
Internal Enterprise Content Management Providers in Israel (doesnt include WCM)

Product EMC-Documentum IBM- Filenet Open Text Autonomy Israeli rep. EMC, NESS IBM Israel Malam- Team, SAP HP, Xioma Integrators NESS, lixa Yael- IFN, Elad, Integrity Software Malam- Team, Advantech HP, Xioma
SharePoint
Software Innovations (360) 3rd party tool for SPS
Microsoft
Top Group
Many ISVs..
Oracle Sharedocs
Otzar Ada system D2K
Oracle Israel Elad

Aman Artis Matrix
Integrity Software, Malamtaem Elad

Otzar, Aman Artis, Taldor, Malam-Team Matrix
51
Israeli Market Positioning Q1 2012 Enterprise Content Management

Documentum IBM
OpenText
Local Support
Oracle Autonomy
Microsoft Artis
High-End Player Mid-tier Player Worldwide Leader
Sharedocs Otzar
Market Presence
52
ECM (Enterprise Content Management) 2011- 1Q 2012 Partial List of selected wins + (implementers)
Filenet- Isracard, Rafael, shikun vebinui, International Bank, Mapi. Documentum-Israel Natural gas lines, Israel Corporation, Mekorot , Dan Transportation, SAAR The Israeli government ECM tender Open Text- Mahon Hatkanim (Malam-team), Lawyer's office seligman (Malam-team) Oracle- Elbit (Integrity), Partner. Sharedocs- Reshon lezion Municipality, Bright Source, Playtech, Dalia Power energy, Obelis. Otzar- Regba, Perrigo (ex Huggies), Harel Finance, Hahaklait, Aminah, Ickur, Shefa, Maks Artis- Bank Jerusalem SharePoint- Applied Materials (One1),
53
Problem #1: Filter failure
54
Enterprise Search
55
Enterprise Search benefits

search helps to find information that is more relevant to their needs
Better matching
People matching
search helps you to find experts.
Time saved
search saves time of companies
Productivity
search becomes effective and efficient

56
Enterprise Search Players in Israel

Product
Autonomy Rep/company in Israel HP Other imple./ partners Xioma, Matrix, Elbit, Taldor
Microsoft- FAST GOOGLE- Enterprise Search

Microsoft Enterprise Search Search Lite Attivio
Microsoft Taldor
Microsoft Matrix Yael, Ness
Many ISVs
Many ISVs Yael, Ness
OmniFind enterprise search Oracle SES

Endeca Lucene open source XRS
IBM Oracle Israel

Oracle 2001
Veracity
*** Melingo-Morphology *** Babylon- Information Retrieval
Melingo (Matrix) One1
***-Complementary Enterprise Search products

57
Enterprise Search- Israel Trend

Autonomy Microsoft- FAST GOOGLE- Enterprise Search Microsoft Enterprise Search Search Lite Attivio OmniFind enterprise search Oracle SES Endeca Oracle Lucene open source XRS- 2001 *** Morphology - Melingo *** Babylon- Information Retrieval
58
Other Types of Search

FaceBook SearchGravee A Social Search Engine with Personal Recommendations and Toolbar Greplin - a social search engine Wordnik - Definitions, example sentences and pronunciations SerchTeam- Real time collaborative search engine Koders.com - a free public code search engine for open source code Voxalead-allows to search directly into multimedia content (audio and video). Duck Duck Go- Provides a clean interface together with a notracking privacy policy
59
Israeli Market Positioning Q1 2012 Enterprise Search

Vendor to Watch:
Endeca
(acquired by Oracle)
Microsoft - FAST
Google Enterprise Search
Attivio
Local Support
Oracle SES
Player Worldwide Leader
Autonomy Omnifind Market Presence

60
Enterprise Search 2011- Q1 2012 Partial List of selected wins + (implementers)

Oracle SES- Elbit. FAST- Isracard ( Malam-taem), Bank Leumi ( Malam-taem), Harel Insurance (Eternity), Keter (Eternity), Bank Hapoalim (Eternity), Partner (One1), ECI (One1), Coca cola (One1), KD (One1), Nice (Bynet), Clalit (Matrix), Bitahon (Matrix) Attivio- UBS, Barclays, Qualcomm, Motorola, AMD, Army. Google- Panet (Taldor), Batei Din Rabbaniim (Taldor), Law Office (Taldor), Harmonic + AT&T (Taldor).
61
Complementary Enterprise Search products 1) NLP- Natural Language Processing
2) Enterprise Information Retrieval
62
Text Analytics usage
Brand monitoring
Listening to the network Web tracking tools

Tools for tracking news sites
63
Marketing Technology Adoption Social Media Monitoring:

~30% currently do this. ~40% short or long term planning.
64
Special Purpose KM Apps.
Company
Bynet Top soft Malam-Team, KCS Oracle Taldor
Product
Nintex ActionBase Generica Inquira kapow
Example of Apps
WF Action Items/Decisions management Objects Management, Regulations KnowledgeBase Crawling
Pilat, ONE1, Matarot Bynet

Olive
QM7 Metalogix
Olive Software
Quality management tools Archive manager

E-Publishing, Content Intelligence
65
Special Purpose KM Apps.

Company Product Example of Apps
Kwizcom Malam-Team
Salesforce ExLibris IDEA Business Solutions IT Navigator
Kwizcom Kana
Service Clouds KM (based on acquisition) ExLibris IDEA Talisma Knova
SharePoint scanning feature KnowledgeBase

KnowledgeBase Management of Archives/ Libraries/ info Centers Management of Archives/ Libraries/ info Centers Knowledgebase KnowledgeBase
Mckit Blue Phoneix
Linkware Lighthouse
KnowledgeBase KnowledgeBase
66
IT KM Consultants- Partial List (Alphabetical order, not a ranking)

Byon- KM strategy & processes Digidoc-Scanning processes planning Ergo- KM consulting Gait- document management Itai stern- KM consulting IT Solutions Knowledge to go Matrix- Strategy, Assimilation Methoda Netwise- KM UI Yael- KM Strategy Business Solutions Know-edge (Yair Dambinsky)- KM consulting
67
Learning and integration tools
68
So what happens today
Requirements overload
Today
Multiple systems
New systems
69
In conclusion
Implementation and training tools are under focus

70
Categories of Learning and integration tools

LMS- Britannica, Oracle, Blossom, Moodle, EKP Learning Development- Captivate, Composica, Articulate E-Learning- Kineo, Britannica.. EPSS- E-glue (Nice), Steeru, LEO, UPK, Composia (Nice). Learning environments- Portals, Community, Social
learning
Implementation measuring Tools - Timest
71
In which area is your organization using learning and integration tools? (multiple answers apply)
77% 31%
LMS
69% 38% 0%
/ )EPSS(
Source: STKI
72
The need of one central learning system and automation of training process :
Many systems
Monitoring training content
Employee high turnover
Automation of training process
73
The organizational culture
The main challenge is not technological
Combination of online courses with Frontal training
Organizations without learning culture are facing more difficulties in implementation
Untrained employees will be blocked using systems

74
Additional challenges
Large organizations with wide national deployment Choosing appropriate system to the need of the org Expensive and long term commitment Overuse of technical terms by IT Management support Generation gap
75
Possible Solutions
Enterprise Portal
76
Possible Solutions- #2-EPSS
DO IT
77
EPSS- Guide Me
Click inside the box
GUIDE ME
Click inside the box
78
ROI- Learning and integration tools

Does your organization measure the ROI generated by the new system?
YES
43%
57%
NO
Source: STKI
79
Learning and integration tools -ROI
How to measure the ROI generated by the new system?
Source: STKI
80
Trends
Gamification(Subject covered in Galit Feins presentation)
Video
(Subject covered in shahar Geiger Maors presentation)
81
Trends- #1 -Gamification
Source: Educational Insights

82
Enterprise Video Usage
Source: Business Video
83
Trends- #2- Video
Choose your next choice on-the-fly
Video evolves according to choices made
http://blogs.wsj.com/speakeasy/2010/10/25/andy-grammers-keep-your-head-up-applies-choose-yourLiza Bodogins work Copyright 2012 @STKI Do not remove source or attribution from any graphic or portion of graphic own-adventure-logic-to-music-videos/
84
Recommendations
Choosing appropriate system

Not to give preference to LMS only because youre already using similar platform Internal Marketing!!! Think different! Dont be afraid to experiment innovative tool!
85
Thanks for your patience and hope you enjoyed
86
Scan Me to Your Contacts
87

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Knowledge, Social & Learning Management Strategies

STKI Summit 2012

Main Themes in the presentation

KM & Portals Maturity Model

Investment in order to optimize costs Commodity investment Regulative investment

IT oriented Project Business oriented Project

Social getting hot

Enterprise 2.0 Social Tools (Partial List)

Life Box (Impare Team)

Elad Tibco Yael

Enterprise 2.0 Social Tools (Partial List)

Neudesic Pulse Wunderkit

Social software Facebook for the workplace

Enterprise 2.0 Social Tools Next trend

(ShaerePoint addons) Atlassian Tibbr Chatter(salesforce) Oracle (Beehive) Telligent SocialText

Enterprise 2.0 Social Tools

Most companies are moving toward Social

Adoption of social technologies across industries

McKinsey & Company

Social tools and technologies currently used by companies

Social networks: Word wide: 50% In Israel only 18%

Source: McKinsey & Company

Enterprise Portals & social networks

10% 20% 30% 40% 50% 60%

Enterprise Portals & Social Networks

Why social software?

Enterprise Portals & social networks- Israel

Demand for change!

1 day a week wasted on finding expertise!

Define and track EXPERTS

Source: The Social Intranet by Acando consulting

Enterprise Portals & social networks

Where are we going?

Integrator a, Integrator b, Integrator c Integrator a

Enterprise Portals & Social Networks : Players in Israel

SharePoint portal server

IBM SAP Oracle Open source

Websphere Portal SAP Portal Oracle Portal Liferay

Tango (integration between Office System 2010 and SAP)

We will present data on products and vendors: STKI Israeli Positioning

Israeli vendor positioning

Israeli Market Positioning Q1 2012 Enterprise Portals & social networks

Oracle Liferay- Open source

We will present data on products and integrators:

Package X: Company 1 (Integrator), Company 2 (Integrator)

Package Y: Company 3 (Integrator), Company 4 (Integrator)

Enterprise Portals & social networks Important points to note

The average age of employees

90%-80%The success of Consumers of social Information networking 20%-10%community Update Content

Enterprise Portals & social networks Tips from Israeli organizations

4. Implementation of various instructions 5. listen to the needs of the organization

Enterprise Portals & social networks Challenges in social network projects

Its a terminology issue

Many organizations are conservative and hierarchical in their nature

Limiting access to external sites

Organizations with a internal portal

Elements of collaboration and social

Organizations with an social network

Support for smart devices

Problem #2: Email overload

Source: http://atos.net/en-us/about_us/zero_email/default.htm Source: Royal pinddom

Enterprise Social Networks as an Email replacement

Desire to replace the existing work method

Less work with Email!

* Melingo-Morphology * Babylon- Information Retrieval