SAURAV BASU Telephone: +91 90084 59000 (M) Email: saurav.basu2006@gmail.

com Siebel Certified Core Consultant Siebel Certified Core Integration Consultant

RANGE OF EXPERIENCE
Saurav is presently working as a Techno-Functional Manager, Senior Siebel Leadership Team member with Accenture Services Pvt Ltd for last 1.8 years. During this tenure Saurav has worked in Telecom Industry Projects predominantly for the clients KPN Siebel Implementation project, Nextel Siebel Implementation Project, Polkomtel Siebel Implementation Project. Saurav has also been a cross industry SME in Accenture Services Pvt Ltd. Prior to Accenture, Saurav worked as a Senior Product Technical Analyst with Oracle India Pvt Ltd for 1.6 years. During his stint in Oracle, Saurav was in charge of Lead Technical Analyst, Cluster Manager, Case Assignment Manager, Duty Manager from India responsibilities. Saurav was the single point of contact (SPOC) for Siebel skill areas in the APAC region. Saurav was nominated for full time Oracle sponsored Project Management Institute (PMI) certified Project Management Professional (PMP) workshop from the APAC region which Saurav had completed successfully and gathered PDUs. Saurav was also PMI, USA global member as well as belongs to the communication distribution for PMI Professional Development group which is responsible for PMBOK (Project Management Body of Knowledge) edition creation and global circulation for Advanced PMP Workshop program. Being a member of PMI, USA, Saurav was invited to Project Manager meets organized by PMI where Saurav got the opportunity to share his Project Management experiences to other attendees. Prior to Oracle, Saurav worked as Senior Siebel Certified Consultant with IBM India Pvt Ltd for 5.4 years. Saurav is a Siebel Certified Core Consultant and a Siebel Certified Core Integration Consultant. Saurav has done Corporate Post Graduate Diploma in Business Administration (CPGDBA) from Symbiosis, Pune. Saurav has close to 9 years of experience in Siebel CRM Application, with a specific focus on Siebel eCommunication (v7.8, v8.0, v8.1), Siebel Call Center (v7.5, v7.7, v7.8, v8.0, v8.1), Siebel Consumer Goods (v7.5.3, v8) and During this tenure, Saurav has been involved in seven (7) major Siebel implementation projects. Saurav also has a Siebel support project experience, in which, he played the role of offshore support lead. Saurav has comprehensive understanding of

the Siebel Business Data Model with strong process-to-technology mapping capabilities and good technical understanding of integration issues. As a part of organization initiative, Saurav had worked as Siebel Competency Location SPOC in Resource Recruitment, Training etc initiatives during his tenure with IBM. Saurav is a creative, pro-active team player with strong ability to achieve quality results.

EDUCATIONAL QUALIFICATIONS
Corporate Post Graduate Diploma in Business Administration (CPGDBA) with specialization in Information Technology, from Symbiosis, Pune in 2006 A+(First Class with Distinction) Master of Computer Application (MCA) from Bengal Engineering College, Shibpur (D.U) in 2003 Bachelor of Science (B.Sc) in Mathematics Hons. from Presidency College, Calcutta University in 2000

EMPLOYMENT HISTORY
ACCENTURE Services Pvt Ltd. Team Lead (24/05/10 to Till Date) Saurav had been into Siebel Communications implementation projects as Techno-Functional Manager, Senior Siebel Leadership Team member participated in Onsite based Planning, Analysis, Design, Define, Transition activities. He is also working as Supervisor/People Manager as well as being a cross industry Subject Matter Expert, taking part for DU level resource evaluation and recruitment, CAMS SME Evaluation for individual resource proficiency level assessment. Saurav has been awarded with multiple times Client Appreciation Awards for the outstanding contributions at the Drive for Value Added Result category. Saurav had also taken multiple Technical, Functional, Management trainings which received excellent feedback as well as Saurav was appraised with award as recognition for the same. ORACLE India Pvt Ltd. Senior Product Analyst (29/12/08 to 07/05/10) Saurav was involved in Duty Management, Case Assignment Management, Product Management Interactions, Quality Assurance Team Consultation, Technical Solution recommendation, Technical Knowledge Sharing Session conduct. IBM Global Services India Pvt Ltd. Senior Siebel Certified Consultant, Siebel Competency (18/08/03 to 19/12/08) Saurav was involved in Define, Design, Development activities and Customizing in Siebel Applications. He had also been involved in Server Administration and version controlling. Saurav worked on Integration Areas leveraging the knowledge acquired during Siebel 7.7 EAI Certification and gained knowledge upon Siebel supported Business Services and their functionalities resulting on Siebel integration over external systems.

SELECTED EXPERIENCE

Accenture Services Pvt. Ltd.

Siebel Implementation Project
Project Name Client Location Role Environment : KPN GLAS : KPN, Netherlands : Netherlands : Release Manager, Siebel SME, Supervisor/People Manager : Siebel eCommunications, v8.1

Description: KPN is the leading telecommunications and IT service provider in The Netherlands, offering wireline and wireless telephony, internet and TV to consumers. KPN offers business customers complete telecommunications and IT solutions. KPN Corporate Market (previously known as Getronics) offers global IT services and is the Benelux market leader in the area of infrastructure and network related IT solutions. In Germany and Belgium, KPN pursues a multibrand strategy in its mobile operations and holds number three market positions through E-Plus and BASE. KPN provides wholesale network services to third parties and operates an efficient IP-based infrastructure with global scale in international wholesale through iBasis. Responsibilities: During this engagement tenure, Saurav has been involved as Release Manager, Siebel SME, Supervisor/People Manager and his responsibilities involved: Understanding full KPN Business process flow and providing Siebel Technical, Functional assistance during scope define, technical analysis, schedule, resource plan, milestone activities. Preparing DCSO(Delivery Center Support Obtained) Prepared and owned the DCSO as part of Accenture IDC deliverable as well as depicting mutual understanding among Accenture IDC, Geography Team and End Client. Prepared ADM Estimator Gave training to Managers on Accenture ADM Estimator tool also prepared and owned ADM Estimator for various releases as a Accenture IDC Management deliverable. Working as Release Manager for MDM stream Worked as Release Manager for the MDM(Master Data Management) Team and handled Siebel, Cordys, AIA, BRM, QA, QATAM, AM team for various MDM critical releases. Preparing and maintaining project capacity planning worksheet Prepared and maintained the project resource oriented Capacity Planning Sheet containing the resource utilization and leveling for different UCM(Used Case Modules) for different iterations and different releases. Continuous Improvement Lead Playing the role of Continuous Improvement Lead who is responsible for any Management, Technical, Functional, Process, Quality improvement initiative management as well as official approver for the Accenture IDC implementation. Supervisor/People Manager Playing the role of People Manager/Supervisor for their performance appraisals, career guidance, mentoring, counseling etc.

Siebel Implementation Project

Project Name Client Location Role Environment : Nextel : Nextel, USA : Reston, USA : Techno-Functional Manager, Siebel SME, Supervisor/People Manager : Siebel eCommunications, v8.1

Description: Nextel is one of the major Telecom Service Provider (TSP) in USA. They have got their business spanned across Brazil, Mexico, Peru, Chile, Argentina. This will be a Siebel MultiOrganizational deployment. Saurav has been in this project since Mid December, 2010. Saurav started this project as Techno-Functional Manager role catering to the Technical Architect, Solution Architect, SME tower. Saurav was given this role considering his vast experience in the Telecom domain as well as his prior experience working as Technical Architect, Siebel SME for multiple engagements. Responsibilities: During this engagement tenure, Saurav had been involved as Techno-Functional Manager, Siebel SME, Supervisor/People Manager and his responsibilities involved: Understanding full Nextel Business process flow and providing Siebel Technical, Functional assistance during scope define, technical analysis, schedule, resource plan and milestone activities. Providing Siebel best practice recommendations in technical, functional aspects. Leading Technical Architecture proposal and preparation initiative as Siebel SME for NII Siebel Implementation program. Supervisor/People Manager Playing the role of People Manager/Supervisor for their performance appraisals, career guidance, mentoring, counseling etc. Reviewing the Requirement Traceability Matrix document towards categorizing Functional Requirements as Siebel Out Of The Box, Configuration or Customization effort which ultimately helped in effort estimation and milestone plan preparation. Prepared Siebel industry standard best practice document which covers Siebel configuration, scripting and other development/build related Siebel recommended performance tuning guidelines which will be by Accenture IDC during the Nextel R1 deployment phase. Working as Work Stream Lead for Service Request Management which is one of the key areas from Nextel Implementation point of view. As part of this responsibility, Saurav guided the entire Application and Interface team coming under Service Request Management module from the Understanding Nextels Business Process Models, Analysis of the Client Team prepared Functional Specification document, Providing Review Log Queries(which Onsite Functional Team can go through and provide their clarification back), Conducting external KT sessions with Onsite Functional Team as well as accomplishing follow up action items, providing Prototype/POC for complex functionalities(which can also be reused during the Build phase), Providing guidance/mentorship to team members from the Siebel Technical/Functional point of view which was utilized for Detailed Functional Design document and Technical Design document preparation.

Reviewing as well as providing inputs to onsite Client team as well as IDC team for Siebel technical, functional, management aspects based on the Accenture IDC provided estimates.

Siebel Implementation Project

Project Name Client Location Role Environment : Polkomtel CDMA BSS Implementation : Polkomtel, Poland : Poland : Transition Manager, Siebel SME, Supervisor/People Manager : Siebel eCommunications, v8.1

Description: Polkomtel is one of the major Telecom Service Provider(TSP) in Poland. Currently there is a CDMA BSS implementation program is going on which will establish CDMA as their major business line other than GSM. Saurav was the only resource represented Accenture IDC at the onsite Poland and participated in Planning, Analysis, Design, Define etc activities for Polkomtel CDMA BSS Implementation program as a Siebel SME. Responsibilities: During this tenure, Saurav had been involved as Transition Manager, Siebel SME, Supervisor/People Manager and his responsibilities involved: Understanding full Polkomtel Business process flow and providing Siebel Technical, Functional assistance which helped Solution Architect team to define the scope, schedule, resource plan, milestone activities. Providing Siebel best practice recommendations in technical, functional guidance to multiple engagements for Accenture Poland for which Polkomtel was the client. Supervisor/People Manager Playing the role of People Manager/Supervisor for their performance appraisals, career guidance, mentoring, counseling etc. Leading Technical Architecture proposal and preparation initiative as Siebel SME for Polkomtel CDMA BSS Implementation program. Conducting Business and Functional Workshops with Polkomtel and understanding the Polkomtel business scenario, converting them to system level which resulted in functional requirement finalization. Reviewing the Fit Gap Analysis document towards categorizing Functional Requirements as Siebel Out Of The Box, Configuration or Customization effort which ultimately helped in effort estimation and milestone plan preparation. Prepared several Siebel Technical Solution documents across Siebel skill areas like Siebel Localization, Locale Management, Data Validation Manager, Siebel Data Model, Siebel Data Visibility, Agreement Management, Customer Model proposition for Polkomtel organization structure, State Model approach for Position based LOV data display, Siebel integration mechanism for URL based unified approach etc which would be used by the developers during the build phase. Working as an interface between Accenture Poland and Accenture IDC for a smooth transition of Polkomtel CDMA BSS Implementation program to Accenture IDC which was critical as well as challenging as Saurav was the only resource from Accenture IDC in this project (both at onsite and offshore) and project had a very stiff timeline.

Oracle India Pvt. Ltd.

Siebel Product Analysis
Description: Oracle is one of the Worlds largest Product Organization. In 2006, Oracle acquired Siebel Systems Inc. Oracle has got its team for Product Management, Product Support, Product Quality Assurance, Configuration Management, Defect Tracking, Product Enhancement Scope & Implementations, and Escalation Engineering for Siebel. Siebel as a Product Skill has been segregated to multiple teams like Core Technology, Emerging Products, Interactions, Sales Service and Marketing. Core Technology is comprised of skills on Server Administration, Siebel Server Installation, Siebel Authentication, Oracle Secure Enterprise Search, System Requirement and Supported Platform analysis. Oracle Technical Area Managers are appointed to work with the Senior/Lead Technical Analysts to formulate the customer requirements (enhancements, change requests) on priority and severity fronts. Oracle Product Support team is responsible for providing Siebel Technical Solutions to all the global customers. Product Support team also works as an interface between the Customer & Product Management, Quality Assurance, and Escalation Engineer. Responsibilities: During this tenure, Saurav has been involved as Senior Technical Analyst. Sauravs key contributions in this role include the following: Lead Technical Analyst Working as the Lead Technical Analyst from India in Core Technology area Duty Manager Working as the Duty Manager for the Asia Pacific region Case Assignment Manager Working as the Case Assignment Manager for the Global Team in Core Technology Area Cluster Manager Working as the Cluster Manager for managing customer escalations, support engineer engagement, team collaboration, expedite resolution process timeline Only Technical Analyst Expert in APAC region Single Technical Analyst Expert on the Siebel Search skill area which also includes Oracle Secure Enterprise Search Customer Requirement Tracking and Product Management Collaboration Tracking customer requirements typically in the form of Siebel Product Enhancement, Change Request and collaborating with the Escalation Engineering, Product Management, Quality Assurance team. Knowledge Management Documentation across Siebel Skill areas Creating documentations over the various Siebel skill areas based on new research, reisuable component preparation, product functional analysis activities performed Provide technical solutions to customers based on their business process implementation methodology and Siebel functionality restrictions Conducting Siebel Trainings Conducting Siebel across skill area training, knowledge sharing sessions for various teams in Asia Pacific region Technical Collaboration Handoffs Across geography technical collaboration activity for providing matured, productive solutions to the global customers

IBM India Pvt. Ltd.

Siebel Implementation Project
Project Name Client Location Duration/Size Role Environment : ITC SMIS (Sales Management Information System) : ITC, Kolkata, West Bengal : Kolkata, West Bengal, India : July 2008 December 2008, 36 member team : Team Lead/Project Lead : Siebel Consumer Goods 8, Oracle 10g

Description: ITC Ltd. is Indias top Consumer Packaged Goods (CPG) enterprise with a portfolio encompassing a wide range of businesses including but not limited to cigarettes and tobacco, hotels, information technology, packaging, paperboards & specialty papers, foods, lifestyle retailing, personal care, and snack foods. Since ITCs business has diversified significantly in the last few years and thereafter the volume of business has increased significantly it has outstripped the IT capability provided to support business. Hence, ITC has planned a series of IT enablement initiatives for addressing this requirement through a Sales Management Information System (SMIS). The SMIS system comprises of Demand Management Systems, Trade Marketing and Distribution Systems (TM&D), WD Sales Processes, and Servicing Key Accounts. IBM is assisting ITC to architect, design, develop, and deploy the TM&D system. The system comprises a mix of COTS products (Siebel CRM and Oracle BI) and custom components developed on WebSphere products like WebSphere Portal Server, WebSphere Process Server, and WebSphere Business Monitor. It also has complex integration requirements with Demand Management Systems and WD Sales Processes. Responsibilities: During the project tenure, Saurav has been involved as the Technical Lead. Saurav has been associated with many a number of assignments while sitting at the client location. Sauravs key contributions in this assignment include the following: Run Workshops on modules by playing a Business Analyst role and capturing End to End Business Scenario aligned with the Client specific process flows Prepare Proof of Concepts (PoC) as an Workshop Action Item in order to map business requirements satisfied by Siebel Out Of Box functionality Facilitating X-stream workshops in order to incline Business Requirements across work streams. Analyze and customize the Siebel Vanilla framework to accommodate the system requirements in order to effect business process automation. In this process, he has also been involved in providing technical solutions to effect integration between Siebel and the clients legacy systems. Translate business requirements in to system level requirements and to have them reported in high-level design documents. Provide technical solutions to effect the required integration between disparate systems for an end-to-end system process flow Functional Requirement Gathering, GAP Analysis, Customization complexity defining, Effort Estimation

Prepare Functional Specification document capturing Functional Requirements on various modules. Upon the completed build work, obtain an official Sign Off from respective module Business Analyst, Design Authority team, Business Design Authority Team and above all Client Sign Off Review High Level Documents prepared in onsite to provide feedbacks on Techno-Functional feasibility.

Siebel Implementation Project

Project Name Client Location Duration/Size Role Environment : TDC (CRM Phase1) : TDC, Copenhagen, Denmark : Copenhagen, Denmark & Kolkata, India : Jan 2007 Jun 2008, 48 member team : Onsite Module Lead & Offshore Build Lead : Siebel eCommunications 7.8, Oracle 9i

Description: TDC is the leading provider of communications solutions in Denmark, the secondlargest telecommunications provider on the Swiss market and is represented by significant presence in the pan-Nordic market and in selected markets in Central Europe. TDC Solutions offer a wide selection of communications solutions. TDC Mobile International offer mobile telephony in a number of other European countries. TDC has got its business spanned across Denmark, Sweden, Norway, Finland etc. Other than Denmark, the other countries are called as Pan Nordic countries. TDC telecom business has got absolute monopoly over the telecom industry in Denmark. Till date, customer dealing, quote generation, line qualification, order fulfillment, asset movement tracking all are done by 14 external legacy systems. There are systems used for holding customer addresses, product information, billing information, inventory checking, order fulfillment and many more. Through TDC CRM implementation most of the existing systems would be decommissioned and Siebel would be the master of everything. All the paper work activities like Technician assignment, activity plan creation, quote approval by client sign off, order placement meaning all sorts of customer correspondence would de replaced by Siebel eCommunication being the most representative functionality.

Responsibilities:

During the onsite tenure, Saurav has been involved as the Module Lead for four major areas of Siebel eCommunications i.e. Customer Model, Agreement, Approval Validation and Premise. Also, Saurav has acquired knowledge over Siebel Order Management life cycle, Product Configurations and Pricing implications. During the stint in offshore, as the Primary Build Owner, Saurav led necessary build activities from offshore. Besides, Saurav was also responsible to ensure IBM Quality norms alignments for this project. This has given him a scope of understanding SOA based Project activities as well as streamlining Quality processes resulting in defect free, matured solution development. To summarize, his key contributions in this assignment include the following: Run Workshops on modules by playing a Business Analyst role and capturing End to End Business Scenario aligned with the Client specific process flows Prepare Proof of Concepts (PoC) as an Workshop Action Item in order to map business requirements satisfied by Siebel Out Of Box functionality Facilitating X-stream workshops in order to incline Business Requirements across work streams. Analyze and customize the Siebel Vanilla framework to accommodate the system requirements in order to effect business process automation. In this process, he has also been involved in providing technical solutions to effect integration between Siebel and the clients legacy systems. Translate business requirements in to system level requirements and to have them reported in high-level design documents. Provide technical solutions to effect the required integration between disparate systems for an end-to-end system process flow Demonstrate on Build to the Client for a full implementation Sign Off Functional Requirement Gathering, GAP Analysis, Customization complexity defining, Effort Estimation Prepare Functional Specification document capturing Functional Requirements on various modules. Knowledge Transfer to Offshore over the Functional Requirements providing relevant business scenarios in order to guiding Offshore producing Technical Design Documents Upon the completed build work, obtain an official Sign Off from respective module Business Analyst, Design Authority team, Business Design Authority Team and above all Client Sign Off Work extensively on Design and Build phase on Configuration, Scripting, Workflow Automation Review High Level Documents prepared in onsite to provide feedbacks on Techno-Functional feasibility. Work as the Quality Lead in order to streamline CMMI based processes adopted while delivering defect free matured technical solutions. Technical Activities: Siebel Configuration: Configuring Business Components and fields. Configuring Applets, List Columns and Controls. Configuring Applets Method Menu Items and Buttons. Configuring Multi Valued Group Applets and Pick Applets. Configuring Pick Lists, this includes both Static and Dynamic Pick Lists. Configuring Joins. Configuring Screens, Screen View etc. Configuring Links.

Configuring Views, Web Applet Layouts, View Web Templates and Items etc. Creation of Extension Columns and Tables, Applying Table level changes to server schema as well. Scripting Skills: Design and Development of Custom Scripts for application enhancement and new functionality. Scripting experience on Siebel e-Script, this includes both Server side and Browser side scripting. Developed and written scripts on applets, business components, business services etc. Custom Script for calling interface workflow at the BC level. Siebel Workflow: Written scripts on business services those are being invoked by workflows. Developed workflows for Siebel Integration activities. Prepared Workflow Policy Group, Workflow Policy Action as part of requirement. Data Validation Manager: Utility enhancement of Data Validation Manager (DVM) for various customer requirements. State Model: Siebel State Model implementation depending on customer requirement. Assignment Manager: Creating Workflow Policy Object, Workflow Policy Column, Workflow Policy Component, Workflow Policy Component Column, Assignment Object, Assignment Attribute, Assignment Attribute Column, Assignment Criteria, Assignment Criteria Attribute, Writing Assignment Rule for Customer Model Visibility implementation.

Siebel Support Project

Project Name Client Location Duration/Size Role Environment : e-HR : IBM Global Services Atlanta, USA : Atlanta, USA & Kolkata, India : Aug 2004 - Dec 2006, 14 member team : Senior Team Member, Support Lead : Siebel v7.7, v7.5

Description : IGA e-HR is a web-based Human Resources (HR) Contact Center solution. Employees and managers resolve more Human Resource questions and complete Human Resource activities online with reduced HR employee intervention. There are five main components in eHR: Contact Center Knowledge Base (KB): comprehensive repository of documents written in clear, easily understandable language that describe a generic set of the policies and procedures. Siebel (Call Manager and Case Manager): Call Manager gives the Tier 1 Representative a platform to validate the callers identity and provides the UI for CTI functions. Case Manager: A Case tracks a single incident or issue that an employee cannot resolve through self-service or with a Tier 1 Reps aid. Cases are generated by Tier 1 and Tier 2 representatives using features provided by KB / Siebel. Existing Cases can be updated via the Case History feature. Operational Data Mart (ODM): Heart of eHR. Used to store employee and company information. Contains the data that supports the functionality of the IVR system, KB, Data Maintenance, Call Manager and Service Request Manager Components. LDAP is used for Authentication.

Interactive Voice Response (IVR) / Computer Telephony Integration (CTI): IVR performs most of the functions related to voice; CTI allows automatic population of the Call Manager screen based on information entered in the IVR. Management and Administration (Reports/QA/Design Docs/Requirements): All Management and Administration function. Siebel Call Center customized product e-HR has been implemented in more than 100 customers which include organizations like Ceridian, Cadbury, Sony Ericsson, Nestle, Dana, P&G, Cigna, Lenovo etc. Responsibilities: Siebel Developer and Application Support Understand Business rules and processes. Closely work with the US Development team. Handle the Siebel Development work, also involved in Siebel testing and Production issues. Take part in Knowledge Transfer sessions. Technical Activities: Siebel Configuration: Configure Business Components and fields. Configure Applets, List Columns and Controls. Configure Applets Method Menu Items and Buttons. Configure Multi Valued Group Applets and Pick Applets. Configure Pick Lists; this includes both Static and Dynamic Pick Lists. Configure Joins. Configure Screens, Screen View etc. Configure Links. Configure Integration Objects, Integration Components, Integration Component Fields, and Keys etc. Configure Views, Web Applet Layouts, View Web Templates and Items etc. Creation of Extension Columns and Tables, Applying Table level changes to server schema as well. General: Modification of .CFG files (Client CFG as well as eApps.cfg). Changing SWT file layouts for applets. Deploying updated SWT files on Server. Modifications of Web Templates. Server Administration activities for Case-Insensitive queries etc. Case movement Activity Checklist Deployment Guide Preparation Server Administration: Creation of LOVs, Filtering LOVs based upon Organizations. Creation of Organizations and Divisions. Activation of Workflows and execution of Workflow simulation data. Administration of Server Components. Starting, Stopping Siebel.

Administration of views and responsibilities, this includes deletion or inclusion of new views and responsibilities. Administration of Server Jobs like Workflow Process Manager, Workflow Process Batch Manager, and EIM jobs Modification of Certain Profile Parameters for certain requirements. Repository Migration Repository Synchronization SRF Application Siebel Server Installation Scripting Skills: Design and Development of Custom Scripts for application enhancement and new functionality. Scripting experience on Siebel e-Script, this includes both Server side and Browser side scripting. Developed and written scripts on applets, business components, business services etc. Siebel smart script coding for Special Advisor and Data Gathering Script Siebel EAI and Workflow: Developed and configured Integration objects, Virtual business components etc. Written scripts on business services those are being invoked by workflows. Developed workflows for Siebel Integration activities. Testing and debugging workflows and troubleshooting for desired firing of workflows. Creation of Integration Component maps using data map editor. Siebel EIM: Load MMI (major, minor, issue) as part of on-boarding job

Siebel Implementation Project

Project Name Client Location Duration Role Environment : UNILEVER : UNILEVER, Singapore : Bangalore, India : March04 July 04 : Siebel Developer (Configuration) and Administrator : Siebel v7.5

Client Profile: Unilever is a FMCG company spanned over 70 countries in the world. They have all sorts of consumer goods under their product line. Unilever is primarily running their business in Singapore. This is the first Siebel End to End Implementation Project run in IGSI, Siebel Competency. Description: As part of this project, Siebel Consumer Goods vertical solutions were presented to Unilever in order to satisfy their global Promotional and Non-promotional entities. Unilever, which is primarily known as Hindustan Level in India went for a Full Siebel eConsumer Goods solution in their Asia Pacific and EMEA regions. At first, the deployment was done in Singapore, followed by Indonesia, Malaysia etc. Responsibilities: Prepare Technical Design Documents (TDDs) from Functional Requirement Documents Map Business Requirements to Siebel features, doing Proof of Concepts (POCs) leading to implementation through Configuration in Siebel Tools

Take Back up of Siebel Server Repository Source Code Control Siebel Project Check-in/Check-out control and SIF storage Interacting with client for sign-off on the Configuration / Features developed

Siebel Implementation Project

Project Name Client Location Duration Role Environment : AVAYA Business Transformation (BT) : AVAYA, Inc., USA : Kolkata, India : November03 February04 : Siebel Developer : Siebel v7.5

Client Profile: AVAYA is one of the largest organizations in Telecom and Media. Description: The AVAYA business transformation project objective was to have their Legacy applications to be transformed and upgraded to Siebel. The project included creation of Technical Design Documents (TDD) from Functional Specification Documents (FSD), Development and Construction, Unit Testing, Integration and System Testing, and Production Go-live. Responsibilities: Prepare TDDs from FSDs in for Configuration work in Siebel Sales Enterprise v.7.5.2 Lead contributor in preparing a Siebel SandBox environment for prototyping and POC during the design phase Interacted with Client and IBM US team for understanding the requirements during the design phase

Non-Siebel Experiences:
Project Name Client India Location Duration Role Environment : Transfer Alignment of SLAVE INS Located at wing of Aircraft : Defense Research and Development Organization (DRDO), Hyderabad, : Kolkata & Hyderabad, India : May, 2001 to August, 2003, 2 member team : Research and Development : C, MATLAB 5.0, LaTEX 6.5

Description: The Transfer Alignment is an important task that is to be done before launching a missile from the aircraft. Actually, in case of a bomber aircraft there are two INS (Inertial Navigation Systems), namely the Master INS and the Slave INS. There is a difference between measurements taken by instruments located at the wing cockpit and wing part due to the effect of unbalance forces acting on the wing. Thats why Transfer Alignment is been done for the globalization of measurements for Acceleration, Velocity and Position.

Responsibilities: Research according to the client requirements Implement DRDO requirements using software and validating the software prepared as well as look after the Vibration Analysis and Doppler Radar parts

TECHNICAL CAPABILITIES
Trainings PMP Workshop(PMCC India Pvt Ltd) Siebel v8 New Features(Oracle/Siebel University) Siebel v7.5 Essential Training(Siebel University) Siebel v7.7 CCC (Siebel University) Siebel v7.7 EAI Training(Siebel University) Siebel Business Analyst Training(Siebel University) Siebel Product/Pricing Training(Siebel University) Oracle DBA Training(IBM Internal) DB2 DBA Training

Knowledge in programming languages like Basic, C, C++, PL/SQL, ORACLE