Index

Sr No
1 2 3 4 5 6 7 8 9 10 11

Contents
Synopsis Aims and Objectives of the Project Introduction Dr. Lal Path Labs Company Profile Research Methodology Data Analysis Findings Data Interpretation Conclusion and Recommendations Bibliography Annexure

Page No
2 3 4-5 6-7 8 - 10 11 - 21 22 23 24 25 26

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Synopsis

Job satisfaction describes how content an individual is with his or her job. The happier people are within their job, the more satisfied they are said to be. Job satisfaction is not the same as motivation, although it is clearly linked. Job design aims to enhance job satisfaction and performance and its methods include job rotation, job enlargement and job enrichment. This study emphasizes to identify the employees level of satisfaction upon that job. This study is helpful to that organization for conducting further research. It is helpful to identify the employers level of satisfaction towards welfare measure. This study is helpful to the organization for identifying the area of dissatisfaction of job of the employees. This study helps to make a managerial decision to the company. This study was conducted with the employees of Dr. Lal PathLabs, a very well-known clinical pathology company. The employees were given questionnaires, which had 10 questions relating to their job satisfaction and they had to tick the boxes of their choice. Finally, they were asked to suggest a few points which they would like to change about their job and its environment, if given a chance. From this survey, it was founded that most of the employees of the observed company were satisfied with their job as they had given very positive answer to the question asked about their job satisfaction. But, in addition to this, we also come to know that there are several other factors which the employees are dissatisfied with, such as their pay package and benefits. If the company can increase these essentials, the employees may be even more attached to their work and thus can prove to be a great advantage for the company in its future. Thus it can be concluded from this project that there are several factors that affect an employees motivation to his work in the company. If these factors are appropriately fulfilled by the organization, the employees will be more interested in their work and thus be very helpful for the organization to achieve its objectives at the earliest in the future.

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Aims and Objectives

Aims This project aims at studying the satisfaction level of the employees within the company, Dr. Lal Path Labs, its effect on them and ways to improve their job conditions so that it proves beneficial to the workers, thus increasing their interest to perform their work.

Objective of the study The objective of the study is as follows To assess the satisfaction level of employees in Dr. Lal Path Labs. To identify the factors which influence the job satisfaction of employees . To identify the factor which improves the satisfaction level of employees . To know the employee satisfaction towards the facilities. To offer valuable suggestions to improve the satisfaction level of employees.

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Introduction

Job satisfaction describes how content an individual is with his or her job. It is a relatively recent term since in previous centuries the jobs available to a particular person were often predetermined by the occupation of that persons parent. There are a variety of factors that can influence a persons level of job satisfaction. Some of these factors include the level of pay and benefits, the perceived fairness o the promotion system within a company, the quality of the working conditions, leadership and social relationships, the job itself (the variety of tasks involved, the interest and challenge the job generates, and the clarity of the job description/requirements). The happier people are within their job, the more satisfied they are said to be. Job satisfaction is not the same as motivation, although it is clearly linked. Job design aims to enhance job satisfaction and performance methods include job rotation, job enlargement and job enrichment. Other influences on satisfaction include the management style and culture, employee involvement, empowerment and autonomous workgroups. Job satisfaction is a very important attribute which is frequently measured by organizations. The most common way of measurement is the use of rating scales where employees report their reactions to their jobs. Questions relate to relate of pay, work responsibilities, variety of tasks, promotional opportunities the work itself and co-workers. Some questioners ask yes or no questions while others ask to rate satisfaction on 1 5 scale where 1 represents not all satisfied and 5 represents extremely satisfied).

History
One of the biggest preludes to the study of job satisfaction was the Hawthorne studies. These studies (1924-1933), primarily credited to Elton Mayo of the Harvard Business School, sought to find the effects of various conditions (most notably illumination) on workers productivity. These studies ultimately showed that novel changes in work conditions temporarily increase productivity (called the

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Hawthorne Effect). It was later found that this increase resulted, not from the new conditions, but from the knowledge of being observed. This finding provided strong evidence that people work for purposes other than pay, which paved the way for researchers to investigate other factors in job satisfaction. Scientific management also had a significant impact on the study of job satisfaction. Frederick Winslow Taylors 1911 book, Principles of Scientific Management, argued that there was a single best way to perform any given work task. This book contributed to a change in industrial production philosophies, causing a shift from skilled labor and piecework towards the more modern approach of assembly lines and hourly wages. The initial use of scientific management by industries greatly increased productivity because workers were forced to work at a faster pace. However, workers became exhausted and dissatisfied, thus leaving researchers with new questions to answer regarding job satisfaction. It should also be noted that the work of W.L. Bryan, Walter Dill Scott, and Hugo Munsterberg set the tone for Taylors work. Some argue that Maslows hierarchy of needs theory, a motivation theory, laid the foundation for job satisfaction theory. This theory explains that people seek to satisfy five specific needs in life physiological needs, safety needs, social needs, self-esteem needs, and self-actualization. This model served as a good basis from which early researchers could develop job satisfaction theories.

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Dr. Lal PathLabs Company Profile

GLANCE AT ITS ROOTS Late Dr. (Major) S.K. Lal, a pioneer in the field of pathology who had been trained in the army and later at the Cook County Hospital, Chicago, USA, laid the foundation stone of Dr. Lal PathLabs in 1949. Blessed with immense knowledge and expertise in this field, Dr. S.K.Lal established an organization that was destined to become the first pathology laboratory of repute in Delhi and Northern India. Today, Dr. Lal Path Labs is recognized as a centre of innovation and a premier clinical pathology laboratory

Vision Committed to be the undisputed leader in providing world class diagnostic services, maintaining the highest ethical standards and quality. Mission We shall achieve excellence in diagnostic testing, information and services to become India's most valued company to patients, customers, colleagues, investors, business partners and the communities where we work and live in. Indias Largest Chain of Pathology Laboratories Established in 1949, Dr. Lal PathLabs today is the largest and most respected diagnostic service provider in the country. It has a proven track record of almost six decades for strict adherence to international standards and benchmarks. Dr. Lal PathLabs offers more than 1,650 different types of tests and has a pan India presence in all important cities and towns of India, in the form of state-of-theart laboratories and patient service centers. It's employee strength of over 1000 serves over 8000 customers everyday - the highest in the country.

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60 Years Of Nurturing Trust In the past 60 years of providing unblemished service to all its customers, Dr. Lal PathLabs has become synonymous with trust and reliance in the field of pathology services. Treasuring this trust, Dr. Lal PathLabs has emerged as one of the highest accredited laboratories in the country, delighting more than 3 million customers each year. Banking on state-of-the-art technology and highly skilled personnel, Dr. Lal PathLabs shall continue to provide supreme quality of service and earn the trust of millions of people in the times to come. Future Plans Dr. Lal PathLabs aims to reach out to every nook and corner of India with their world class diagnostic services. And keeping sight of its mission, Dr. Lal PathLabs is rolling out many expansion plans to achieve this goal. Key elements of this plan are: Expansion into new markets - 50 labs by 2010 Strategic alliances with / acquisition of existing players Public - Private Partnerships

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Research Methodology

Research methodology is a way to systematically solve the research problem. Research Methodology comprises of two words, research and methodology. Research is defined as human activity based on intellectual application in the investigation of matter. The primary purpose for applied research is discovering, interpreting, and the development of methods and systems for the advancement of human knowledge on a wide variety of scientific matters of our world and the universe. Research may be defined as a careful investigation or inquiry especially through search of new facts in any branch of knowledge. In short, it comprises defining a refined problem's, formulating hypothesis or suggested solution; collecting, organizing and evaluating data; making deductions and research conclusions; and lastly carefully testing the conclusion to determine whether they fit the hypothesis

Methodology can be defined as: 1) "the analysis of the principles of methods, rules, and postulates employed by a discipline"; OR 2) "the systematic study of methods that are, can be, or have been applied within a discipline"; OR 3) "a particular procedure or set of procedures."

RESEARCH DESIGN
Research design can be thought of as the structure of research -- it is the "glue" that holds all of the elements in a research project together. We often describe a design using a concise notation that enables us to summarize a complex design structure efficiently.

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Considering the objectives of the study, sample survey was conducted and accordingly analysis of information was made. Exploratory research design is used in present study.

DATA COLLECTION
Both primary and secondary data had been used in present study. Primary Data collected through personal interview in the form of Questionnaire.(All filled questionnaires are added in the annexure at the end) Secondary Data was collected from various books, magazines and internet.

POPULATION
The population of the current study is 10 employees of Dr Lal Path Labs, which includes Managers as well as Office Assistants

ANALYSIS & INTERPRETATION OF DATA

All questionnaires received were edited. Questions having incomplete replies were kept out of the present study and in all 8 questionnaires were taken into consideration while analyzing he data. All the information/data collected through questionnaires' were first transferee into master table which facilitated the tabulation of data in the desired form.

QUANTIFICATION OF THE RESPONDENTS

A 3-point Likerts Scale was used to quantify each response of half of the questions. Responses on the 3-point Likerts Scale were highly satisfied, satisfied, and dissatisfied. Highly satisfied was given score 3, satisfied was given score 2 & so on and similarly another 3-point Likerts Scale was used to quantify each response of some questions. Responses some of the 3-point Likert Scale were Yes, Sometimes and No. Yes was given score 3, Sometimes was given score 2 & No was given the score 1.

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LIMITATIONS
1) The study conducted is limited to a one organization only. 2) The study was conducted with the precincts of one department of organization only. 3) Time and money was major limitation, which may have affected the study. 4) Some of the respondents were reluctant to share information with us.

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Data Analysis

1)

Do you feel that your job suits your educational qualification?

Sr No 1 2 3

Options Yes Not Exactly No

No. of Employees Answered 5 2 1

No Of Employees Answered

6 5 4 3 2 1 0 Yes Not Exactly Options No

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2)

Are you satisfied with your pay package?

Sr No 1 2 3

Options Highly Satisfied Satisfied Dissatisfied

No. of Employees Answered 0 6 2

7 No Of Employees Answered 6 5 4 3 2 1 0 HighlySatisfied Satisfied Options Dissatisfied

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3) What is your level of satisfaction regarding superior subordinate relationship?

Sr No 1 2 3

Options Highly Satisfied Satisfied Dissatisfied

No. of Employees Answered 0 8 0

9 No Of Employees Answered 8 7 6 5 4 3 2 1 0 HighlySatisfied Satisfied Options Dissatisfied

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4)

Do you face any stress in your job ?

Sr No 1 2 3

Options No Sometimes Yes

No. of Employees Answered 0 5 3

6 No Of Employees Answered 5 4 3 2 1 0 No Sometimes Options Yes

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5)

Does your company provide you with flexible working hours?

Sr No 1 2 3

Options Yes Sometimes Never

No. of Employees Answered 4 4 0

4.5 No Of Employees Answered 4 3.5 3 2.5 2 1.5 1 0.5 0 Yes Sometimes Options Never

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6)

Are you satisfied with the benefits that the company provides you with?

Sr No 1 2 3

Options Highly Satisfied Satisfied Dissatisfied

No. of Employees Answered 0 5 3

6 No Of Employees Answered 5 4 3 2 1 0 HighlySatisfied Satisfied Options Dissatisfied

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7)

How do view this job?

Sr No 1 2 3

Options Challenging Motivating Secured

No. of Employees Answered 6 1 1

7 No Of Employees Answered 6 5 4 3 2 1 0 Challenging Motivating Options Secured

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8)

Are you satisfied with the present position in the company?

Sr No 1 2 3

Options Highly Satisfied Satisfied Dissatisfied

No. of Employees Answered 0 4 4

4.5 No Of Employees Answered 4 3.5 3 2.5 2 1.5 1 0.5 0 HighlySatisfied Satisfied Options Dissatisfied

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9)

How satisfied are you with the team spirit in your work environment?

Sr No 1 2 3

Options Highly Satisfied Satisfied Dissatisfied

No. of Employees Answered 1 6 1

7 No Of Employees Answered 6 5 4 3 2 1 0 HighlySatisfied Satisfied Options Dissatisfied

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10)

How satisfied are you with your overall job security?

Sr No 1 2 3

Options Highly Satisfied Satisfied Dissatisfied

No. of Employees Answered 0 4 4

4.5 No Of Employees Answered 4 3.5 3 2.5 2 1.5 1 0.5 0 HighlySatisfied Satisfied Options Dissatisfied

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Sr No 1. 2. 3. 4. 5. 6. 7. 8. 9. 10 .

Question Type 3 Job Qualification Appropriateness Salary Satisfaction Superior Subordinate Relationship Job Stress Work Time Flexibility Benefits Satisfaction Job Experience Job Enrichment Team Spirit Job Security 5 0 0 3 4 0 6 0 1 0

Points 2 2 6 8 5 4 5 1 4 6 4 1 1 2 0 0 0 3 1 4 1 4

9 8 7 6 5 4 3 2 1 0 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Question Type

No of Employees

1 Points 2 Points 3 Points

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Findings
The answers received during the survey were documented in a tabulated form. The following were the findings obtained from the survey. Some people were not employed for the required position in the company as per their qualification. 75 % of the employees were satisfied with their pay package but none of them are highly satisfied. All the employees are highly satisfied with their relationship with their superiors. Thus, a friendly environment can be assumed to be present in this company. Moderate to high levels of stress can be seen in the companys environment. Employees are provided with sufficient flexibility regarding their working hours. The benefits that are provided by the organization are satisfactory for the employees. The employees feel the job is very challenging which shows that they are very energetic to perform their work. Employees are not satisfied with the present position in their company which indicates that the employees are highly satisfied with their job and want to achieve more . A very satisfactory level of team spirit can be seen between the employees, but can be improved to excellence. The employees are not very satisfied with their job security and this could prove to be a very big threat to the companys prospects.

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Data Interpretation
By observing the data, we come to know about two outcomes. Firstly, the company is focused on encouraging the employees so as to obtain its objectives throughout the organization and secondly , it shows the employees level of interest by working accordingly to achieve the companys goals. It can also be interpreted that most of the employees are quite content with the communication and information flow in the company. This shows that there is an efficient system of information flow within the organization. People enjoy their work if they are having good interpersonal relationships with those people whom they are working with. They may be their colleagues, their subordinates or supervisors. Thus, building a strong interpersonal relationship is very important to increase job satisfaction. It is also an effective way of achieving goals. The employees are more committed and dedicated towards their work if their efforts in achieving the organizational goals are valued. They feel that their presence and importance in the company which ultimately affects the overall satisfaction level of the employees. The data from the survey indicates that the employees are satisfied with the pay scale, benefits and other factors to a good extent. Employees should feel motivated in the jobs that they are performing at the workplace. The degree of motivating is achieved through many ways, that is, interaction with others, job security, personal growth and other factors. Our analysis shows that majority of the employees are moderately happy with the way that the company motivates them. One of the key elements for employees to perform work well is the level of security they feel with their position in the company. If an employee is under the impression that he might get shifted to another position or even might get fired, it is going to affect his/her performance in a negative manner. The analysis shows us that the 50 60 % of the employees are not feeling secured about their position in the company, which is a very threatening issue. Flexibility in working hours and the environment keeps the employees in a positive frame of mind. The results from the research shows us that 80 % of the employees feel that are provided with work time flexibility . One of the most important factors of job satisfaction in an organization is to make the employees feel that they are paid according to their worth. If an employee feels that he/she is under paid. It is going to affect his/her performance. The results show us that most of the employees of the observed company are dissatisfied with their salary as well as their current position in the company. The workers performance ultimately degrades is he/she is given a load of work. Thinking from an employees perspective, an employee will feel that he/she is not efficient at the work which demoralizes him. He will also not be able to work at his best if he is under pressure. The data reveals that the employees of the observed company do face stress at some point or the other but at less frequent times.

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Conclusion and Recommendations

Through this project, the various levels of job satisfaction between the employees of Dr Lal Pathlabs were understood. From this survey, it has been found that overall all the employees have been provided with an average favourable environment so that they obtain satisfaction for their job. However, this is not enough as the employees are not completely satisfactory towards their work and its environment. As one of the important objective of this project, the level of satisfaction amongst the employees has been found out and it can be said the employees are moderately satisfied with their work environment. There are several factors which affect the job satisfaction such as salary, job security, communication flow etc. Some of these factors are successfully fulfilled by the company, but that is not enough. The employees must be given more satisfaction with his work so that he gets motivated to do more work as well as enjoy it too. Thus it is recommended that company should try to understand their employees and try to figure out what exactly are their needs. Areas of job security, work pressure and job enrichment have to be looked into with seriousness while other areas just needs to be improved. Successful fulfillment of these conditions will ensure that the employees are highly interested and motivated to work for the company. In future, this would prove to be beneficial in achieving the objectives which the company wants to acquire.

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Bibliography

Books

Organizational Behaviour Fred Luthans

Websites

www.lalpathlabs.com www.jobsatisfaction.com

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Annexure

The Annexure here contains all the questionnaires which were used to collect the information which were required for the survey.

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