SITUATION ANALYSIS

Sri Radha Healthcare Systems, Inc. is a midsize, nonunion company located in Karnataka. The distribution center, a Rs. 80 million a year center, has 50 employees, including 15 minorities and 18 women. The company has been facing problems on the performance front which will be analyzed in the Problem Analysis part. The main characters in this case are: 1. Balesh Jaishankar, the male protagonist of the case. 2. Rajaram, a north Indian employee from Utter Pradesh. 3. Buddy Jones, a local male employee.

PROBLEM ANALYSIS
The center was facing: Abnormally high level of defects. Unacceptable rate of errors in the orders taken from client hospitals.

On the surface, it seemed that the workers were the root cause of the problem. They were either demoralized or had belligerent attitudes towards management and other employees and this was assumed to be the reason for degradation in the overall performance of the center. But after carefully analyzing the situation, Jaishankar defined the problem as: 1. Passive attitude of the Manager The previous manager never bothered to check the background or references of the candidates before hiring them. He just hired people on the basis of their job seniority or friendship. Also, he turned a blind eye whenever an argument erupted between the employees. 2. Felon supervisors and workers Out of 50, 7 employees were convicted felons and several others had disciplinary problems. The workers used abusive language and even physical violence to settle their differences with colleagues. 3. Lack of disciplinary action The employees were not scared to get involved in physical violence for settling their disputes. This was mainly due to the reason that no action was against them by the management. Instead, the previous manager used to stay in his office and used to leave such matters in the hands of the supervisors who were not competent enough to handle such situations.

All the problems listed above culminated into a workplace where the manager was not respected and taken seriously. The workers developed a casual attitude towards work and assumed they had the power to resolve any problem in the manner that was convenient to them.

DECISION ANALYSIS
This part discusses the alternatives that would help Jaishankar in addressing the problems faced by the center and improving the overall performance. Jaishankar should develop Autocratic Leadership Style Formulating stringent hiring policies Establishing formal code of conduct Impart proper training to the employees. Diverse workforce Provide incentives on the basis of work done Informal gatherings to encourage interactions among employees.
PLAN OF ACTION First and foremost, Jaishankar needs to develop an autocratic style of leadership to tell the employees who the boss is. For the time being, he needs to take control in his own hands and monitor and supervise each and every aspect himself. Next, the company should adapt stringent hiring policies to discourage favoritism and ensure proper and thorough backgrounds check of each candidate before shortlisting them. This should be done not only for the junior level employees, but also for the supervisors and the manager level jobs. There is also a need to establish proper code of conduct for employees at each hierarchy level which should be communicated to the existing and the new employees effectively. The company should try to diversify its workforce and create an amicable atmosphere through informal gatherings, etc Lastly, to increase workers productivity, they should be given proper training and also incentives on the basis of work done.