JEFFREY J.

CAMERON

727.379.2108 jeffcameron108@gmail.com http://www.linkedin.com/in/jeffcameron88

SUMMARY OF QUALIFICATIONS:
Successful Information Systems Management Professional combining formal education with visible achievements focused on leading-edge networking. Ive been with my current company for 12 years and Im looking for a new challenge. BACHELOR OF SCIENCE IN COMMUNICATION, Major: Communication Systems Management; Area of Concentration: Computer Science, Ohio University, Athens, Ohio, November 1997.

PROFESSIONAL EXPERIENCE:
INFOR December 2003 to Present SENIOR PRODUCT SUPPORT ANALYST Assisted customers with their daily and escalated technical issues with the Infor Syteline ERP product line Worked with customers via Webex to solve various technical issues remotely Helped customer deploy disk arrays, WAN solutions using Citrix, and disaster recovery/data backup solutions Logged application errors to development Created knowledgebase solutions that are re-used globally for internal and external problem solving related to technical issues Volunteered to be part of the 24/7 support team that assists customers with system down issues occurring outside of standard business hours Created virtual environments for new releases of Syteline that included multi-site setup and replication configuration Maintained and administered over 20 VMWare ESXi servers that hosted over 120 virtual environments used for testing and upgrading legacy Syteline versions Assisted support analysts daily with technical, OS, and network issues on the internal environments Trained new employees on internal environment administration which included installation, configuration, SQL scripting, and application help Consistently received high marks on customer surveys regarding customer service skills Columbus, Ohio Clearwater, Florida

SYMIX COMPUTER SYSTEMS / FRONTSTEP / MAPICS November 1999 to December 2003 SYSTEMS ENGINEER

Installed/trained/problem solved large suite of ERP/MRP software for a nationwide customer base Integrated new infrastructures with legacy systems Setup hardware, configured RAID arrays, and installed NT/2000 for Dell, Compaq, and HP server racks Provided on-site, phone, and e-mail support for all customers Managed project creation and development Installed and maintained systems in a variety of environments from stand-alone workstations to a switched network that has both Unix and Windows Servers Provided in-depth training from basic to advanced users in network infrastructure, software, and internet operations

Installed, configured, and implemented an extensive e-commerce package that combines front end design with back end integration Installed and configured Syteline third-party products from Lake Companies, Single Source Systems, and RSVP Trained customers on Progress and SQL database administration, security, and data recovery Consistently one of the top billable people in the department Columbus, Ohio

NATIONWIDE INSURANCE ENTERPRISE June 1998 to November 1999 LAN ADMINISTRATOR

Responsible for providing technical expertise and user support to a hybrid Novell 5.0/NT 4.0 environment with Windows NT desktops in Nationwide Office of Investments. Served as lead of customer technical support team that is primarily accountable for installation/set-up, troubleshooting, maintenance and repair of 225 PCs and 163 users. Selected as main administrator for legacy Novell 4.11 and 3.12 servers; migrated users from a 3.12 server to a NDS environment and from a Token Ring to an Ethernet physical network. Coordinated relocation of information systems and telephone network. Updated, repaired software and trained users on Microsoft Office, WordPerfect, Netscape 4.x, Extra Attachmate, Lotus Notes 4.x, Lotus 1-2-3, and two proprietary client/server investment applications. Converted large volume of documents/spreadsheets for Y2K compliance. Installed and implemented hardware and software of Compaq 7000 and 3000 servers utilizing Windows NT Server Enterprise Edition. Experimented with and documented new hardware/software packages. Liaison between users and application development team; credited with skills in communicating technical information to laymen as well as the technical management. Athens, Ohio

OHIO UNIVERSITY September 1994 to November 1997 STUDENT SOFTWARE ASSISTANT

Served as network support for University staff in a wide variety of projects and applications; trained faculty and staff on new software and related products. Researched and developed new initiatives in LAN and dial-up networking technology and provided call-up support for University at-large.

TECHNICAL SKILLS:
Databases: Progress and Microsoft SQL Server Applications: Progress, Microsoft SQL Server, Microsoft Office, Microsoft Exchange, Trilogy, Cognos Powerplay & Impromptu, Sytelines suite of products including ERP, Configuration, Business Intelligence, Business Process Management, ISS, Data Collection, EDI, and Workflow, Syteline-integrated products from Lake Companies, Single Source Systems, and RSVP

AWARDS:
Frontstep 2001 Professional Services Teamwork Award presented by CEO and CFO to top performing employees