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BDS en Iso 9004
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2009
(ISO 2004:2009)
ICS 03.120.10
EN ISO 9004
EN ISO 9004:2002
Managing for the sustained success of an organization - A quality
management approach (ISO 9004:2009)
Gestion des performances durables d'un organisme - Approche de
management par la qualit (ISO 9004:2009)
Leiten und Lenken fr den nachhaltigen Erfolg einer Organisation Ein Qualittsmanagementansatz (ISO 9004:2009)
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[1]
[2]
[3]
[4]
[5]
[6]
[7]
[8]
[9]
[10]
[11]
[12]
[13]
[14]
[15]
[16]
[17]
[18]
[19]
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[21]
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[27]
[28]
[29]
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)
2)
ISO 9001:2008, Quality management systems Requirements
ISO 10001, Quality management Customer satisfaction Guidelines for codes of conduct for
organizations
ISO 10002, Quality management Customer satisfaction Guidelines for complaints handling in
organizations
ISO 10003, Quality management Customer satisfaction Guidelines for dispute resolution external
to organizations
ISO/TS 10004 ) , Quality management Customer satisfaction Guidelines for monitoring and
measuring
ISO 10005, Quality management systems Guidelines for quality plans
ISO 10006, Quality management systems Guidelines for quality management in projects
ISO 10007, Quality management systems Guidelines for configuration management
ISO 10012, Measurement management systems Requirements for measurement processes and
measuring equipment
ISO/TR 10013, Guidelines for quality management system documentation
ISO 10014, Quality management Guidelines for realizing financial and economic benefits
ISO 10015, Quality management Guidelines for training
ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000
ISO 10019, Guidelines for the selection of quality management system consultants and use of their
services
ISO 14001, Environmental management systems Requirements with guidance for use
ISO 14040, Environmental management Life cycle assessment Principles and framework
ISO 14044, Environmental management Life cycle assessment Requirements and guidelines
ISO/TR 14047, Environmental management Life cycle impact assessment Examples of application
of ISO 14042 2)
ISO/TS 14048, Environmental management Life cycle assessment Data documentation format
ISO/TR 14049, Environmental management Life cycle assessment Examples of application of ISO
14041 to goal and scope definition and inventory analysis 2)
ISO/TR 14062, Environmental management Integrating environmental aspects into product design
and development
ISO 19011, Guidelines for quality and/or environmental management systems auditing
ISO 26000, Guidance on social responsibility 1)
ISO/IEC 27000, Information technology Security techniques Information security management
systems Overview and vocabulary
ISO/IEC 27001, Information technology Security techniques Information security management
systems Requirements
ISO 31000, Risk management Principles and guidelines
ISO/IEC 90003, Software engineering Guidelines for the application of ISO 9001:2000 to computer
software
IEC 60300-1, Dependability management Part 1: Dependability management systems
IEC 61160, Design review
OHSAS 18001, Occupational health and safety management systems Requirements
OHSAS 18002, Occupational health and safety management systems Guidelines for the
implementation of OHSAS 18001
#
.
ISO 14041:1998 ISO 14042:2000
ISO 14040:2006 ISO 14044:2006.
2009
.52
EN ISO 9004:2009
[32]
[33]
[34]
[35]
[36]
[37]
[38]
Quality management principles 3), ISO, 2001
ISO 9000 Selection and use 3), ISO, 2008
Guidance on the Concept and Use of the Process Approach for management systems 4), ISO, 2008
ISO 9001 for Small Businesses What to do; Advice from ISO/TC 176 5), ISO, 2002
The integrated use of management system standards, ISO, 2008
ISO Management Systems 6)
Reference web sites:
http://www.iso.org
http://www.tc176.org
http://www.iso.org/tc176/sc2
http://www.iso.org/tc176/ISO9001AuditingPracticesGroup
3
4)
5)
D$
http://www.iso.org http://www.iso.org/tc176/sc2.
D$
http://www.iso.org/tc176/sc2.
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ISO 9001:2008.
6)
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