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Chapter 1: Breakthrough Skills for a Global Workplace As described by Thomas Friedman, author of The World is Flat, the global

l workplace is a level playing field where competitors around the globe receive an equal opportunity to succeed o Evolved from democratization of technology, finance and information We achieve success in the global workplace by developing a set of breakthrough skills

Breakthrough skills: Skill or skill set that allows people to act purposefully and competently with others in a global environment Four goals to keep in mind when developing skills for the global workplace: o Developing a global mindset: Being able to work with/for and interact with individuals from different cultures o Practicing cultural agility: Recognizing that important communication differences exist among people from different cultures o Managing relationships: Collaborating with others in a way that ensures everyone involved achieves their professional goals; promoting a healthy work environment o Creating opportunity: Identifying market trends, employee/customer needs, and ways to monitor costs and add value Common theme: The ability to communicate globally

What Is Business and Professional Communication? Business and professional communication: Shorthand term that refers to all forms of speaking, listening, relating, writing and responding in the workplace, both human (ex. pitches or press conferences) and electronically mediated (email or social media) Components of Conscious Communication Components include: o Conscious communication is mindful: Take into consideration the needs and expectations of others, as well as contexts o Displays awareness of communication as a process that constantly leads to new activities o Respects diversity o Requires balancing strategy, ethics and outcomes

Strategic communication: Referring to communication planned with specific audiences and specific intentions in mind, communication that is cognizant of individual and cultural differences The CCCD Process:

o Choose a communication goal: To identify the goal and the objective you wish to achieve, you must be aware of the possible messages and their interpretations; need to assess the audience and their expectations, likely communication outcomes, and the criteria against which youll be measured o Create your message: The process of developing a plan designed to reach a specific audience and achieve the goal; involves determining the best organization for the message, developing support for each point within the message, crafting an introduction and conclusion (if appropriate) o Coordinate the communication event: Akin to the Three Musketeers model; act of bringing together everyone required to successfully deliver and evaluate the success of your message; coordination leads to the revision of the message o Deliver the message: Requires practice, receiving and evaluating feedback and incorporating feedback into your delivery