Incidents 2010-09-24

All Incidents for All Customers between Sep 21, 2010 3:00 pm and
Report generated on Fri, Sep 24, 2010 1:36 am CST
Remedy Incident ID
Priority
Customer Name
NOC CI Name
3293255 P3
BT Americas Inc
btcnh_xpr4
3293254 P3
BT Americas Inc
btcnh_xpr3
3293250 P3
BCD Travel
bcd_usohclerg870801
3293251 P3
BCD Travel
bcd_usohclerg870801
3293245 P3
Wagner Equipment
wag_auro_18000_ap1_02
3293246 P3
Wagner Equipment
wag_auro_18000_ap1_04
3293242 P3
BT Americas Inc
btcnh_racwi_rcw-rcw_hp4000
3293243 P3
BT Americas Inc
3293241 P3
BT Americas Inc
3293239 P3
BT Americas Inc
3293240 P3
BT Americas Inc
3293235 P3
The Warranty Group Inc
twg_uschi2k3dls01
3293234 P3
The Coca-Cola Company
tccc_nat_gw2
3293233 P3
tccc_nat_gw2
3293231 P3
tccc_nat_gw2
3293232 P3
tccc_nat_gw2
3293229 P3
tccc_usa_gw1
3293227 P3
tccc_usa_gw1
3293228 P3
tccc_usa_gw1
3293226 P3
tccc_usa_gw1
3293221 P3
California Association of Realtors
car_procenter01
3293217 P3
Education Management Corp
edmc_csrpts_admin
3293210 P3
Pall Corporation
pall_emea_ukilfrg1
3293211 P3
Pall Corporation
pall_emea_ukilfrg1
3293212 P3
Pall Corporation
pall_emea_ukilfrg1
3293203 P3 3293199 P3 3293198 P3 3293197 P3
State of Oregon CGI Technology and Solutions Inc City of Chesapeake Safeway Inc
soo_soohp8k1 cgi_phx-dvoip-lss01 coc_osv_node1 safw_ple_6511gg_hip
3293196 P3 3293185 P3 3293182 P3
Pall Corporation Education Management Corp University of Texas Southwestern
pall_wh_osv_node_1_ip edmc_cshp8kadm01 utsw_sc_3490_asst
3293181 P3
University of Texas Southwestern
utsw_spc_3190_asst
3293179 P3 3293178 P3 3293177 P3 3293173 P3
The Warranty Group Inc Pall Corporation The Warranty Group Inc Pall Corporation
twg_uschi2k3cc01 pall_wh_osuc_be twg_uschi2k3cc02 pall_wh_osv_node_1_ip
3293171 P3
Polo Ralph Lauren Corp
polo_procenter_app23
3293172 P3
3293170 P3
3293169 P3
3293167 P3
Continuum Health Partners
chp_xpression_linsky
3293166 P3
American Petroleum Institute
api_hipath4kv3
3293163 P3
3293162 P3
3293161 P3
3293160 P3
3293157 P3
Safeway Inc
safw_walpbx01
3293150 P3
edmc_cshp8kadm01
3293149 P3
edmc_aitu-sipproxy-10
3293146 P3
Pall Corporation
pall_emea_ukehosuc
3293142 P3
BCD Travel
bcd_ustxpkwrg870801
3293140 P3 3293138 P3 3293132 P3 3293130 P3 3293129 P3
University of Texas Southwestern California Association of Realtors Pall Corporation Pall Corporation Pall Corporation
utsw_nc_sw2kxpr6 car_xpressions01 pall_emea_ukehn1 pall_emea_ukehrg1 pall_emea_ukehrg1
3293125 P3
CGI Technology and Solutions Inc
cgi_phx-node_1_mgmt_ip
3293120 P3
Safeway Inc
safw_walpbx01
3293119 P3
Safeway Inc
safw_walpbx01
3293117 P3
Pall Corporation
pall_emea_ukehrg1
3293114 P3
Siemens Enterprise Networks
siedem15
3293113 P3
Safeway Inc
safw_walpbx01
3293112 P3
BT Americas Inc
btcnh_nhp-b17hubq-as1-1
3293108 P3
Safeway Inc
safw_walpbx01
3293107 P3
Safeway Inc
safw_walpbx01
3293106 P3
BT Americas Inc
btcnh_nhh-mx1124-a
3293105 P3
BT Americas Inc
btcnh_nhh-cd1600-a
3293104 P3
BT Americas Inc
btcnh_nhol_nhp-b45hubf2-as1-1
3293102 P3
BT Americas Inc
btcnh_nhol_nhp-b41hubf5
3293100 P3
University of Texas Southwestern
utsw_zlh_3390_asst
3293098 P3
edmc_cshp4k_adm01
3293097 P3
edmc_cshpnmcadm01
3293093 P3
Pall Corporation
pall_emea_ukehosuc
3293085 P3
Wagner Equipment
wag_albu_4000_ap1_07
3293084 P3
Wagner Equipment
3293080 P3
edmc_cshp4k_adm01
3293071 P3
Greenhorne & OMara Inc
go_lmdrg1
3293067 P3
Wagner Equipment
3293058 P3
BT Americas Inc
btcnh_btpc1us
3293050 P3
DuPont
dpt_procenter
3293047 P3
BCD Travel
bcd_ustxpkwrg870801
3293046 P2
BCD Travel
bcd_ustxpkwrg870801
3293037 P3
go_lmdrg1
3293036 P3
go_lmdrg1
3293031 P3
Pall Corporation
pall_wh_osuc_be
3293028 P3
Pall Corporation
pall_apac_sgsgn1
3293004 P3
The Warranty Group Inc
twg_uschi2k3dls01
10 3:00 pm and Sep 22, 2010 7:00 am

CMR IP Address Creation Date Assigned Date
7042814 10.239.255.103
Sep. 22, 2010 4:58 AM
Sep. 22, 2010 4:59 AM
7042814 10.239.255.102
Sep. 22, 2010 4:56 AM
Sep. 22, 2010 4:57 AM
7047915 10.11.125.7
Sep. 22, 2010 4:31 AM
Sep. 22, 2010 4:32 AM
7047915 10.11.125.7
Sep. 22, 2010 4:31 AM
Sep. 22, 2010 4:32 AM
7817366 10.115.2.21
Sep. 22, 2010 4:11 AM
Sep. 22, 2010 4:11 AM
7817366 10.115.2.38
Sep. 22, 2010 4:11 AM
Sep. 22, 2010 4:11 AM
7045540 10.239.4.240
Sep. 22, 2010 4:06 AM
Sep. 22, 2010 4:08 AM
7045540 10.239.4.240
Sep. 22, 2010 4:06 AM
Sep. 22, 2010 4:08 AM
7045540 10.239.4.240
Sep. 22, 2010 4:06 AM
Sep. 22, 2010 4:07 AM
7045540 10.239.4.240
Sep. 22, 2010 4:06 AM
Sep. 22, 2010 4:07 AM
7045540 10.239.4.240
Sep. 22, 2010 4:06 AM
Sep. 22, 2010 4:07 AM
7036894 10.208.44.85
Sep. 22, 2010 3:48 AM
Sep. 22, 2010 3:48 AM
7736590 151.162.14.10
Sep. 22, 2010 3:46 AM
Sep. 22, 2010 3:47 AM
7736590 151.162.14.10
Sep. 22, 2010 3:46 AM
Sep. 22, 2010 3:47 AM
7736590 151.162.14.10
Sep. 22, 2010 3:46 AM
Sep. 22, 2010 3:47 AM
7736590 151.162.14.10
Sep. 22, 2010 3:46 AM
Sep. 22, 2010 3:47 AM
7718750 151.162.8.10
Sep. 22, 2010 3:45 AM
Sep. 22, 2010 3:46 AM
7718750 151.162.8.10
Sep. 22, 2010 3:44 AM
Sep. 22, 2010 3:45 AM
7718750 151.162.8.10
Sep. 22, 2010 3:44 AM
Sep. 22, 2010 3:45 AM
7718750 151.162.8.10
Sep. 22, 2010 3:44 AM
Sep. 22, 2010 3:45 AM
7771315 192.168.6.25
Sep. 22, 2010 3:16 AM
Sep. 22, 2010 3:16 AM
3629123 10.1.4.164
Sep. 22, 2010 3:01 AM
Sep. 22, 2010 3:02 AM
7050212 10.129.44.18
Sep. 22, 2010 2:34 AM
Sep. 22, 2010 2:34 AM
7050212 10.129.44.18
Sep. 22, 2010 2:34 AM
Sep. 22, 2010 2:34 AM
7050212 10.129.44.18
Sep. 22, 2010 2:34 AM
Sep. 22, 2010 2:34 AM
7046414 172.28.249.10 7047879 162.70.2.131 7770819 10.99.5.10 7030846 10.16.48.99
Sep. 22, 2010 2:19 AM Sep. 22, 2010 2:10 AM Sep. 22, 2010 2:09 AM Sep. 22, 2010 2:06 AM
Sep. 22, 2010 2:20 AM Sep. 22, 2010 2:10 AM Sep. 22, 2010 2:10 AM Sep. 22, 2010 2:06 AM
7047604 10.2.27.11 3629123 10.1.18.11 7037011 129.112.43.92
Sep. 22, 2010 1:59 AM Sep. 22, 2010 1:08 AM Sep. 22, 2010 12:04 AM
Sep. 22, 2010 2:05 AM Sep. 22, 2010 1:09 AM Sep. 22, 2010 12:04 AM
7759582 129.112.161.70
Sep. 22, 2010 12:02 AM
Sep. 22, 2010 12:03 AM
7036894 10.208.249.36 7047604 10.2.26.35 7036894 10.208.249.37 7047604 10.2.27.11
Sep. 21, 2010 11:56 PM Sep. 21, 2010 11:56 PM Sep. 21, 2010 11:55 PM Sep. 21, 2010 11:28 PM
Sep. 21, 2010 11:57 PM Sep. 21, 2010 11:56 PM Sep. 21, 2010 11:56 PM Sep. 21, 2010 11:29 PM
7815516 192.168.100.116
Sep. 21, 2010 11:25 PM
Sep. 21, 2010 11:25 PM
7815516 192.168.100.115
Sep. 21, 2010 11:25 PM
Sep. 21, 2010 11:25 PM
7815516 192.168.100.116
Sep. 21, 2010 11:25 PM
Sep. 21, 2010 11:25 PM
7815516 192.168.100.115
Sep. 21, 2010 11:24 PM
Sep. 21, 2010 11:24 PM
7045519 10.13.0.18
Sep. 21, 2010 10:58 PM
Sep. 21, 2010 10:59 PM
7732432 10.10.4.10
Sep. 21, 2010 10:55 PM
Sep. 21, 2010 10:56 PM
7815516 192.168.100.115
Sep. 21, 2010 10:55 PM
Sep. 21, 2010 10:55 PM
7815516 192.168.100.116
Sep. 21, 2010 10:55 PM
Sep. 21, 2010 10:55 PM
7815516 192.168.100.116
Sep. 21, 2010 10:55 PM
Sep. 21, 2010 10:55 PM
7815516 192.168.100.115
Sep. 21, 2010 10:54 PM
Sep. 21, 2010 10:55 PM
7749655 10.17.249.6
Sep. 21, 2010 10:36 PM
Sep. 21, 2010 10:37 PM
3629123 10.1.18.11
Sep. 21, 2010 10:14 PM
Sep. 21, 2010 10:14 PM
3629123 10.237.12.10
Sep. 21, 2010 10:13 PM
Sep. 21, 2010 10:13 PM
7050208 10.129.29.20
Sep. 21, 2010 9:55 PM
Sep. 21, 2010 9:56 PM
7050345 10.4.175.7
Sep. 21, 2010 9:37 PM
Sep. 21, 2010 9:38 PM
7033540 129.112.44.134 7771315 192.168.6.26 7050208 10.129.29.10 7050208 10.129.30.18 7050208 10.129.30.18
Sep. 21, 2010 9:31 PM Sep. 21, 2010 9:30 PM Sep. 21, 2010 9:04 PM Sep. 21, 2010 8:46 PM Sep. 21, 2010 8:46 PM
7047879 162.70.2.141
Sep. 21, 2010 8:36 PM
Sep. 21, 2010 8:36 PM
7749655 10.17.249.6
Sep. 21, 2010 8:21 PM
Sep. 21, 2010 8:21 PM
7749655 10.17.249.6
Sep. 21, 2010 8:20 PM
Sep. 21, 2010 8:21 PM
7050208 10.129.30.18
Sep. 21, 2010 8:00 PM
Sep. 21, 2010 8:02 PM
5359903 207.158.104.180
Sep. 21, 2010 7:52 PM
Sep. 21, 2010 7:53 PM
7749655 10.17.249.6
Sep. 21, 2010 7:50 PM
Sep. 21, 2010 7:51 PM
7045549 146.47.135.11
Sep. 21, 2010 7:48 PM
Sep. 21, 2010 7:48 PM
7749655 10.17.249.6
Sep. 21, 2010 7:41 PM
Sep. 21, 2010 7:41 PM
7749655 10.17.249.6
Sep. 21, 2010 7:40 PM
Sep. 21, 2010 7:40 PM
7045549 10.239.32.251
Sep. 21, 2010 7:32 PM
Sep. 21, 2010 7:32 PM
7045549 10.239.32.247
Sep. 21, 2010 7:32 PM
Sep. 21, 2010 7:32 PM
7045544 146.47.171.8
Sep. 21, 2010 7:30 PM
Sep. 21, 2010 7:31 PM
7045544 146.47.171.10
Sep. 21, 2010 7:30 PM
Sep. 21, 2010 7:31 PM
7037000 198.215.185.14
Sep. 21, 2010 7:25 PM
Sep. 21, 2010 7:25 PM
3629123 161.38.18.251
Sep. 21, 2010 7:06 PM
Sep. 21, 2010 7:06 PM
3629123 10.1.18.19
Sep. 21, 2010 7:01 PM
Sep. 21, 2010 7:02 PM
7050208 10.129.29.20
Sep. 21, 2010 6:54 PM
Sep. 21, 2010 6:55 PM
7817366 10.160.3.65
Sep. 21, 2010 6:27 PM
Sep. 21, 2010 6:28 PM
7817366 10.160.3.49
Sep. 21, 2010 6:25 PM
Sep. 21, 2010 6:25 PM
3629123 161.38.18.251
Sep. 21, 2010 6:11 PM
Sep. 21, 2010 6:12 PM
7734012 10.1.1.22
Sep. 21, 2010 5:51 PM
Sep. 21, 2010 5:51 PM
7817366 10.160.3.61
Sep. 21, 2010 5:43 PM
Sep. 21, 2010 5:43 PM
7042814 10.239.255.110
Sep. 21, 2010 5:13 PM
Sep. 21, 2010 5:13 PM
3630844 52.101.41.1
Sep. 21, 2010 4:55 PM
Sep. 21, 2010 4:55 PM
7050345 10.4.175.7
Sep. 21, 2010 4:47 PM
Sep. 21, 2010 4:47 PM
7050345 10.4.175.7
Sep. 21, 2010 4:47 PM
Sep. 21, 2010 4:47 PM
7734012 10.1.1.22
Sep. 21, 2010 4:31 PM
Sep. 21, 2010 4:31 PM
7734012 10.1.1.22
Sep. 21, 2010 4:31 PM
Sep. 21, 2010 4:31 PM
7047604 10.2.26.35
Sep. 21, 2010 4:25 PM
Sep. 21, 2010 4:25 PM
7050214 10.85.3.11
Sep. 21, 2010 4:13 PM
Sep. 21, 2010 4:13 PM
7036894 10.208.44.85
Sep. 21, 2010 3:48 PM
Sep. 21, 2010 3:48 PM
Last Updated
Closed Date
TAC Name
Sep. 22, 2010 4:59 AM
Sep. 22, 2010 4:59 AM TL905839
Sep. 22, 2010 4:58 AM
Sep. 22, 2010 4:58 AM TL905839
Sep. 22, 2010 5:45 AM
Sep. 22, 2010 5:45 AM AJ907377
Sep. 22, 2010 5:45 AM
Sep. 22, 2010 5:45 AM AJ907377
Sep. 22, 2010 5:35 AM
Sep. 22, 2010 5:35 AM TL905839
Sep. 22, 2010 5:36 AM
Sep. 22, 2010 5:36 AM TL905839
Sep. 22, 2010 4:12 AM
Sep. 22, 2010 4:12 AM AJ907377
Sep. 22, 2010 4:12 AM
Sep. 22, 2010 4:12 AM TL905839
Sep. 22, 2010 4:12 AM
Sep. 22, 2010 4:12 AM AJ907377
Sep. 22, 2010 4:13 AM
Sep. 22, 2010 4:13 AM AJ907377
Sep. 22, 2010 4:13 AM
Sep. 22, 2010 4:13 AM AJ907377
Sep. 22, 2010 3:50 AM
Sep. 22, 2010 3:50 AM TL905839
Sep. 22, 2010 3:55 AM
Sep. 22, 2010 3:55 AM AJ907377
Sep. 22, 2010 3:55 AM
Sep. 22, 2010 3:55 AM AJ907377
Sep. 22, 2010 3:56 AM
Sep. 22, 2010 3:56 AM AJ907377
Sep. 22, 2010 3:57 AM
Sep. 22, 2010 3:57 AM AJ907377
Sep. 22, 2010 3:55 AM
Sep. 22, 2010 3:55 AM AJ907377
Sep. 22, 2010 3:55 AM
Sep. 22, 2010 3:55 AM AJ907377
Sep. 22, 2010 3:56 AM
Sep. 22, 2010 3:56 AM AJ907377
Sep. 22, 2010 3:56 AM
Sep. 22, 2010 3:56 AM AJ907377
Sep. 22, 2010 3:24 AM
Sep. 22, 2010 3:24 AM AJ907377
Sep. 22, 2010 3:16 AM
Sep. 22, 2010 3:16 AM AJ907377
Sep. 22, 2010 3:30 AM
Sep. 22, 2010 3:30 AM AJ907377
Sep. 22, 2010 3:31 AM
Sep. 22, 2010 3:31 AM AJ907377
Sep. 22, 2010 3:32 AM
Sep. 22, 2010 3:32 AM AJ907377
Sep. 22, 2010 2:33 AM Sep. 23, 2010 4:34 PM Sep. 23, 2010 4:35 PM Sep. 22, 2010 12:35 PM
Sep. 22, 2010 2:33 AM AJ907377 AJ907377 AJ907377 Sep. 22, 2010 12:35 PM AJ907377
Sep. 22, 2010 2:17 AM Sep. 23, 2010 4:36 PM Sep. 22, 2010 12:25 AM
Sep. 22, 2010 2:17 AM AJ907377 AJ907377 Sep. 22, 2010 12:25 AM TL905839
Sep. 22, 2010 12:10 AM
Sep. 22, 2010 12:10 AM TL905839
Sep. 22, 2010 12:09 AM Sep. 22, 2010 12:06 AM Sep. 22, 2010 12:04 AM Sep. 21, 2010 11:37 PM
Sep. 22, 2010 12:09 AM AJ907377 Sep. 22, 2010 12:06 AM AJ907377 Sep. 22, 2010 12:04 AM AJ907377 Sep. 21, 2010 11:37 PM AJ907377
Sep. 21, 2010 11:46 PM
Sep. 21, 2010 11:46 PM TL905839
Sep. 21, 2010 11:46 PM
Sep. 21, 2010 11:46 PM TL905839
Sep. 21, 2010 11:46 PM
Sep. 21, 2010 11:46 PM TL905839
Sep. 21, 2010 11:45 PM
Sep. 21, 2010 11:45 PM TL905839
Sep. 21, 2010 11:27 PM
Sep. 21, 2010 11:27 PM TL905839
Sep. 21, 2010 11:08 PM
Sep. 21, 2010 11:08 PM TL905839
Sep. 21, 2010 11:17 PM
Sep. 21, 2010 11:17 PM TL905839
Sep. 21, 2010 11:17 PM
Sep. 21, 2010 11:17 PM TL905839
Sep. 21, 2010 11:17 PM
Sep. 21, 2010 11:17 PM TL905839
Sep. 21, 2010 11:11 PM
Sep. 21, 2010 11:11 PM TL905839
Sep. 21, 2010 10:45 PM
Sep. 21, 2010 10:39 PM TL905839
Sep. 22, 2010 1:11 AM
Sep. 22, 2010 1:11 AM AJ907377
Sep. 21, 2010 10:29 PM
Sep. 21, 2010 10:29 PM AJ907377
Sep. 21, 2010 9:59 PM
Sep. 21, 2010 9:59 PM AJ907377
Sep. 21, 2010 9:57 PM
Sep. 21, 2010 9:57 PM TL905839
Sep. 21, 2010 10:11 PM TL905839 Sep. 21, 2010 9:54 PM TL905839 Sep. 21, 2010 9:24 PM AJ907377 Sep. 21, 2010 9:19 PM TL905839 Sep. 21, 2010 9:18 PM TL905839
Sep. 21, 2010 8:49 PM
Sep. 21, 2010 8:49 PM AJ907377
Sep. 21, 2010 8:37 PM
Sep. 21, 2010 8:37 PM TL905839
Sep. 21, 2010 8:37 PM
Sep. 21, 2010 8:37 PM TL905839
Sep. 21, 2010 9:06 PM
Sep. 21, 2010 9:06 PM AJ907377
Sep. 21, 2010 8:42 PM
Sep. 21, 2010 8:42 PM LF907380
Sep. 21, 2010 8:21 PM
Sep. 21, 2010 8:21 PM LF907380
Sep. 21, 2010 9:04 PM
Sep. 21, 2010 9:04 PM LF907380
Sep. 21, 2010 8:21 PM
Sep. 21, 2010 8:21 PM AJ907377
Sep. 21, 2010 8:20 PM
Sep. 21, 2010 8:20 PM AJ907377
Sep. 21, 2010 9:04 PM
Sep. 21, 2010 9:04 PM LF907380
Sep. 21, 2010 9:03 PM
Sep. 21, 2010 9:03 PM AJ907377
Sep. 21, 2010 9:03 PM
Sep. 21, 2010 9:03 PM LF907380
Sep. 21, 2010 9:03 PM
Sep. 21, 2010 9:03 PM LF907380
Sep. 21, 2010 7:29 PM
Sep. 21, 2010 7:29 PM AJ907377
Sep. 21, 2010 7:21 PM
Sep. 21, 2010 7:21 PM LF907380
Sep. 21, 2010 7:15 PM
Sep. 21, 2010 7:15 PM AJ907377
Sep. 21, 2010 7:31 PM
Sep. 21, 2010 7:31 PM AJ907377
Sep. 21, 2010 6:30 PM
Sep. 21, 2010 6:30 PM LF907380
Sep. 21, 2010 6:27 PM
Sep. 21, 2010 6:27 PM LF907380
Sep. 21, 2010 6:21 PM
Sep. 21, 2010 6:21 PM AJ907377
Sep. 21, 2010 6:06 PM
Sep. 21, 2010 6:06 PM LF907380
Sep. 21, 2010 6:03 PM
Sep. 21, 2010 6:03 PM TL905839
Sep. 21, 2010 5:24 PM
Sep. 21, 2010 5:24 PM LF907380
Sep. 21, 2010 5:07 PM
Sep. 21, 2010 5:07 PM LF907380
Sep. 21, 2010 5:54 PM
Sep. 21, 2010 5:54 PM LF907380
Sep. 22, 2010 4:32 AM
Sep. 22, 2010 4:32 AM AJ907377
Sep. 21, 2010 5:19 PM
Sep. 21, 2010 5:19 PM AJ907377
Sep. 22, 2010 5:43 AM
Sep. 22, 2010 5:43 AM LF907380
Sep. 21, 2010 4:54 PM
Sep. 21, 2010 4:54 PM AJ907377
Sep. 21, 2010 4:51 PM
Sep. 21, 2010 4:51 PM LF907380
Sep. 21, 2010 4:08 PM
Sep. 21, 2010 4:08 PM LF907380
Description
NETLOGON: [5783 ] The session setup to the Windows NT or Windows 2000 Domain Controller \S1CN1HAZDC01.cnh1.cnhgro
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1DChannelLinkFailure: The ISDN D channel for
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1NearEndAlarm: A DS1 facility has reported a N
wag_auro_18000_ap1_02 ip 10.115.2.21 is unreachable
wag_auro_18000_ap1_04 ip 10.115.2.38 is unreachable
HiPath4K Error: F5412 - L1 Trunk error - Error Event=CIRCUIT L1 ERROR ** :1-02-013-000
HiPath4K Error: F8281 - Ethernet errors - Error Event=TRANSSYS ETH LS LINK DOWN ** :-CC B-000-
HiPath4K Error: F5354 - Board out of Attendance - Error Event=BOARD SECONDARY OUT ATTEND L ** :1-02-013-000
HiPath4K Error: F5306 - LTUC in service - Error Event=LTUC IN (ATTENDANCE LIST) ** :1-02-007-000
HiPath4K Error: F5308 - LTU OOS - Error Event=LTUC OUT OF ATTENDANCE LIST ** :1-02-007-000
.NET Runtime: [0 ] The operation completed successfully....
HiPath4K Error: F8261 - Firewall alarm - Error Event=TRANSSYS TCP SUSY ERROR INFO --
HiPath4K Error: F5922 - CC/AP not connected(ape) - Error Event=LTUC CC-AP UNAVAILABLE --
HiPath4K Error: F5750 - Payload error - Error Event=BOARD PAYLOAD CONNECTION ** :1-03-014-000
HiPath4K Error: F5915 - Payload error - Error Event=LTUC PAYLOAD CONNECTION ** :1-18-006-000
HiPath4K Error: F5877 - TSL error - Error Event=BOARD TSL SWITCH ERROR ** :1-24-007-000
HiPath4K Error: F5915 - Payload error - Error Event=LTUC PAYLOAD CONNECTION ** :1-24-006-000
HiPath4K Error: F5750 - Payload error - Error Event=BOARD PAYLOAD CONNECTION ** :1-06-013-000
NETLOGON: [3210 ] Failed to authenticate with \carhq1.local.car.org, a Windows NT or Windows 2000 domain controller for dom
snmp agent down on device edmc_csrpts_admin
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1DChannelLinkFailure: The ISDN D channel for th
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1FarEndAlarm: An E1 facility has reported a Far E
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1NearEndAlarm: An E1 facility has reported a Ne
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQAudProcHeapAboveMajorThld: The heap of the named pro
Please escalate to GCS - NOC needs updated MIB that includes the following OID .1.3.6.1.4.1.4329.2.45.90 - The MIB file may b Please escalate to GCS - NOC needs updated MIB that includes the following OID .1.3.6.1.4.1.4329.2.18.2.2.1.47.230 - The MIB Please escalate to GCS - NOC needs updated MIB that includes the following OID .1.3.6.1.4.1.231.7.2.9
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQAudProcHeapAboveMajorThld: The heap of the named pro Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQTcaL3ProcessingTrap (see details) HiPath4K Error: F4057 - DBAR error - Error Event=CP DBAR --
HiPath4K Error: F4057 - DBAR error - Error Event=CP DBAR --
HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:01, RC=59008, Count=1, Comment: The Call Director Serve alarmTrap: If an error occurs, there will be checked if the errorClass is configured to trigger an immediate signalling. If so, a trap HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:00, RC=5831, Count=1, Comment: Shutting down the Stats
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQSevereHardwareTrap: A severe HW failure has been detec
HiPath ProCenter - Service: [114 ] Severe Message: Time: 2010/09/22 00:29:45, RC=1313, Count=1, Comment: Received Switc
IP Service http is down
api_hipath4kv3 ip 10.10.4.10 is unreachable
HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:16, RC=13051, Count=1, Comment: 13051/-271/IX000/-143
HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:00, RC=5831, Count=1, Comment: Shutting down the Stats
HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:16, RC=13051, Count=1, Comment: 13051/-271/IX000/-143
HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:01, RC=17020, Count=1, Comment: The Callback Server co
NETLOGON: [3210 ] Failed to authenticate with \WALNPR03.safeway01.ad.safeway.com, a Windows NT or Windows 2000 dom
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQGlobalMajorLossOfCommsTrap: This event is used to repo
nsNotifyShutdown: An indication that the agent is in the process of being shut down.
alarmTrap: If an error occurs, there will be checked if the errorClass is configured to trigger an immediate signalling. If so, a trap
snmp agent down on device utsw_nc_sw2kxpr6
IISInfoCtrs: [1003 ] Unable to query the IIS Info service performance data...The error code returned by the service is data DWOR Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQAudProcHeapAboveMajorThld: The heap of the named pro Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1FarEndAlarm: An E1 facility has reported a Far E Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1DChannelLinkFailure: The ISDN D channel for th
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQGlobalMajorLossOfCommsTrap: This event is used to repo
DCOM: [10005 ] DCOM got error "%1055" attempting to start the service WinMgmt with arguments ""..in order to run the server:.
Either this server was recently restarted or the ProcMon service (Part of NetEPI toolset) was restarted.
snmp agent down on device pall_emea_ukehrg1
Application Error: [1000 ] Faulting application iexplore.exe, version 6.0.3790.3959, faulting module mshtml.dll, version 6.0.3790.4
safw_walpbx01 ip 10.17.249.6 is unreachable
btcnh_nhp-b17hubq-as1-1 ip 146.47.135.11 is unreachable
Server going down for reboot - at least 15 major events suppressed on safw_walpbx01
Process ProCenter has gone down.
btcnh_nhh-mx1124-a ip 10.239.32.251 is unreachable
btcnh_nhh-cd1600-a ip 10.239.32.247 is unreachable
btcnh_nhol_nhp-b45hubf2-as1-1 ip 146.47.171.8 is unreachable
btcnh_nhol_nhp-b41hubf5 ip 146.47.171.10 is unreachable
snmp agent down on device edmc_cshp4k_adm01
snmp agent down on device EDMC_cshpnmcadm01
wag_albu_4000_ap1_07 ip 10.160.3.65 is unreachable
snmp agent down on device edmc_cshp4k_adm01
sncRg8700Ds1DChannelLinkFailure: The ISDN D channel for the specified DS1 has failed.
3 Siemens Server Severe Message Event from Application - batch 680
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1FarEndAlarm: A DS1 facility has reported a Fa
sncRg8700Ds1DChannelLinkFailure: The ISDN D channel for the specified DS1 has failed.
sncRg8700Ds1FarEndAlarm: A DS1 facility has reported a Far End Alarm.
Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQAudProcHeapAboveCritThld: The heap of the named proce
.NET Runtime: [0 ] The operation completed successfully....
Summary 9/22/2010 4:59:35 AM Ticket Summary TL905839
Status
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians. 9/22/2010 4:58:31 AM Ticket Summary TL905839
closed
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians.
closed
9/22/2010 5:45:03 AM Ticket Summary
TL905839
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: The device is up and reachable via IP. All alarms have cleared within 3 minutes. Checked RG device- Alarm cleared and all PRIs/Ds1 are in service. 9/22/2010 5:45:49 AM Ticket Summary TL905839
closed
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: The device is up and reachable via IP. All alarms have cleared within 3 minutes. Checked RG device- Alarm cleared and all PRIs/Ds1 are in service.
closed
TL905839
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is reachable by ping at this time. Alarms cleared in Netcool. 9/22/2010 5:36:06 AM Ticket Summary TL905839
closed
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is reachable by ping at this time. Alarms cleared in Netcool.
closed
9/22/2010 4:11:57 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/22/2010 4:12:20 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group.
closed
closed
9/22/2010 4:12:47 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/22/2010 4:13:03 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group.
closed
closed
9/22/2010 4:13:27 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/22/2010 3:50:05 AM Ticket Summary TL905839
closed
closed
9/22/2010 3:55:12 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.
closed
9/22/2010 3:55:42 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup. closed AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.
9/22/2010 3:56:15 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup. 9/22/2010 3:56:34 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.
closed
closed
9/22/2010 3:55:32 AM TL905839 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup. 9/22/2010 3:55:49 AM TL905839 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.
closed
closed
9/22/2010 3:56:06 AM TL905839 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup. 9/22/2010 3:56:20 AM TL905839 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.
closed
closed
9/22/2010 3:24:38 AM AJ907377 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This is a minor issue. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/22/2010 3:15:56 AM SNMP walk successful. 9/22/2010 3:30:49 AM Ticket Summary AJ907377 TL905839 closed
closed
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Checked RG and alarms have cleared. All PRIs are in service.
closed
TL905839
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Checked RG and alarms have cleared. All PRIs are in service. 9/22/2010 3:32:07 AM Ticket Summary TL905839
closed
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Checked RG and alarms have cleared. All PRIs are in service. 9/22/2010 2:32:56 AM AJ907377 Minor/Warning alarm only - closing ticket closed refer to vendor refer to vendor 9/22/2010 12:35:32 PM SW905798 closed This ticket was created by Riaan in order to find the MIB name or description for the OID number. The GCS support could not
closed
9/22/2010 2:17:44 AM AJ907377 closed Root ticket # 007003278679 is already open on this issue, closing this duplicate ticket. refer to vendor 9/22/2010 12:24:47 AM AJ907377 closed Warning alarm only relating to packet loss or circuit jitter; 9/22/2010 12:10:13 AM TL905839 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/22/2010 12:09:18 AM AJ907377 Alarm message is only a minor/warning event. Closing ticket. 9/22/2010 12:06:45 AM AJ907377 Minor/Warning alarm only --- per GCS group. 9/22/2010 12:04:33 AM AJ907377 Alarm message is only a minor/warning event. Closing ticket. Minor/Warning alarm only --- per GCS group. 9/21/2010 11:37:43 PM AJ907377 Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:46:31 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. closed closed closed closed
closed
closed
9/21/2010 11:46:54 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:46:07 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:45:40 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:26:55 PM AJ907377 closed Device was always UP, alarm message cleared in 2 minutes.
closed
closed
closed
9/21/2010 11:08:37 PM Ticket Summary
TL905839
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Reset the VPN tunnel / connection and device is reachable via IP. 9/21/2010 11:15:54 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:17:52 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket.
closed
closed
closed
9/21/2010 11:17:35 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:10:44 PM AJ907377 closed Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 10:39:10 PM Ticket Summary TL905839
closed
closed
9/21/2010 10:36:49 PM AJ907377 Able to ping device 10.237.12.20 from the Aggregator. Closing ticket. 9/22/2010 1:11:54 AM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Able to ping device 10.237.12.20 from the Aggregator. Alarm cleared within 5 minutes. Closing ticket. 9/21/2010 10:29:15 PM Ticket Summary TL905839 closed
closed
TL905839
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians. 9/21/2010 9:57:46 PM Ticket Summary TL905839
closed
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes previously Customer Contacted: BCD Travel NOC Dispatched: No Dispatched to: N/A Vendor Ticket Number: Yes -Resolutionsummary: Please refer to root ticket #007003293046. Customer will check with circuit provider. 9/21/2010 10:10:59 PM AJ907377 closed Alarm message cleared in 5 minutes. SNMP walk successful. closed closed closed closed
closed
9/21/2010 8:49:21 PM AJ907377 closed Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 8:21:53 PM TL905839 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A
closed
-Resolutionsummary: In contact with customer, Louis informed there is ongoing Planned Maintenance on devices in Waltnut Creek. We ca 9/21/2010 8:22:41 PM TL905839 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A
closed
-Resolutionsummary: In contact with customer, Louis informed there is ongoing Planned Maintenance on devices in Waltnut Creek. We ca
TL905839
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: No Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: SNMP alarm cleared after 10 minutes. Snmp walk successful. 9/21/2010 8:42:25 PM AJ907377 This is a minor alarm. This ticked is being closed. 9/21/2010 8:21:30 PM AJ907377 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A closed
closed
closed
9/21/2010 8:40:09 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:04:21 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. 9/21/2010 8:20:54 PM AJ907377 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A closed
closed
9/21/2010 8:20:28 PM AJ907377 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A
closed
-Resolutionsummary: In contact with customer, Louis informed there is ongoing Planned Maintenance on devices in Waltnut Creek. We ca 9/21/2010 8:39:54 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:04:07 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. closed
9/21/2010 8:39:39 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:03:52 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. 9/21/2010 8:39:25 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:03:38 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. closed closed
9/21/2010 8:39:04 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:03:20 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. 9/21/2010 7:29:50 PM AJ907377 sbado, 18 de setembro de 2010 21:24:29 SMARTTM1 HiPath4K Error: F5922 - CC/AP not connected(ape) - Error Event=LTUC CC-AP UNAVAILABLE -sbado, 18 de setembro de 2010 21:25:40 SW905798 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This is a minor issue. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. closed closed
9/21/2010 7:21:33 PM AJ907377 Alarm Message: snmp agent down on device edmc_cshp4k_adm01 Device Status: Reachable via IP Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged device and snmpwalk device Action result: Successful closed -EscalationContacted Customer: No Dispatched: No Vendor Ticket Number: No -Resolutionsummary: SNMP Alarm was cleared 15 minutes later. Snmpwalk successful 9/21/2010 7:15:36 PM AJ907377 Alarm Message: snmp agent down on device EDMC_cshpnmcadm01 Device Status: UP Outage: No Action taken: Chekced SNMP agent on Zenoss Action result: SNMP successful. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary SNMP agent back after 5 minutes. closed 9/21/2010 6:30:01 PM LF907380 -AlarmAlarm Message: Device alarmed in NetCool Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: None Action result: N/A -EscalationContacted Customer: Yes Customer Contacted: Bev Wagner previously via email Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A
closed
closed
-ResolutionSummary: Minor/Warning alarm only; awaiting customer response regarding network issues; devices from this location go unre
9/21/2010 6:27:36 PM LF907380 -AlarmAlarm Message: Device reported alarm in NetCool Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A closed Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only - Alarm reoccurs nightly 9/21/2010 6:21:42 PM LF907380 AlarmAlarm Message: snmp agent down on device edmc_cshp4k_adm01 Device Status: Reachable via IP Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged device and snmpwalk device closed Action result: Successful -EscalationContacted Customer: No Dispatched: No Vendor Ticket Number: No -Resolutionsummary: SNMP Alarm was cleared 15 minutes later. Snmpwalk successful closed 9/21/2010 6:03:00 PM LF907380 -AlarmAlarm Message: Device reported alarm in NetCool Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A closed Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only - Alarm reoccurs nightly
TL905839
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians. 9/21/2010 5:07:13 PM Ticket Summary TL905839
closed
closed
TL905839
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and email Customer Contacted: BCD NOC Dispatched: No Dispatched to: N/A Vendor Ticket Number: Yes -Resolutionsummary: Refer to root ticket # 007003293046, contacted customer, escalated to GCS.
closed
9/22/2010 4:31:34 AM RJ906368 Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1FarEndAlarm: A DS1 facility has reported a F 9/21/2010 5:25:38 PM LF907380 admin# stat /pri/* HDR:Name Admin State Oper Status /pri/pri_1.pri In Service Out Of Service /pri/pri_2.pri In Service In Service /pri/pri_3.pri In Service In Service /pri/pri_4.pri In Service In Service /pri/pri_5.pri Out Of Service Out Of Service /pri/pri_6.pri Out Of Service Out Of Service /pri/pri_7.pri Out Of Service Out Of Service /pri/pri_8.pri Out Of Service Out Of Service /pri/pri_9.pri Out Of Service Out Of Service /pri/pri_10.pri Out Of Service Out Of Service /pri/pri_11.pri Out Of Service Out Of Service /pri/pri_12.pri Out Of Service Out Of Service /pri/pri_13.pri Out Of Service Out Of Service /pri/pri_14.pri In Service In Service /pri/pri_15.pri In Service In Service /pri/pri_16.pri In Service In Service 9/21/2010 5:26:17 PM LF907380 admin# stat /ds1/* HDR:Name Admin State Oper Status /ds1/ustxpkwrg871601_01.ds1 In Service In Service /ds1/ustxpkwrg871601_02.ds1 In Service In Service /ds1/ustxpkwrg871601_03.ds1 In Service In Service /ds1/ustxpkwrg871601_04.ds1 In Service In Service /ds1/ustxpkwrg871601_05.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_06.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_07.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_08.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_09.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_10.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_11.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_12.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_13.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_14.ds1 In Service In Service /ds1/ustxpkwrg871601_15.ds1 In Service In Service /ds1/ustxpkwrg871601_16.ds1 In Service In Service 9/21/2010 5:26:34 PM LF907380 admin# sh alarm ACTIVE ALARM REPORT: SEVERITY TIME DESCRIPTION ID closed 000002428
--------- ------------ ---------------------------------------- --------MAJOR 09-21 15:52 sncRg8700Ds1DChannelLinkFailure
9/21/2010 5:36:40 PM LF907380 Called BCD NOC, spoke to Curt and gave him details of the alarm. 9/21/2010 5:47:49 PM LF907380
TL905839
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Please refer to root ticket #007003293037, all alarms cleared, customer notified via email. 9/22/2010 5:43:05 AM Ticket Summary TL905839
closed
-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Verified alarm and alarm cleared from device. DS1 and PRIs are UP.
closed
9/21/2010 4:54:53 PM LF907380 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/21/2010 4:50:48 PM LF907380 AlarmAlarm Message: Device alarmed in NetCool Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only per GCS group. These alarms can be ignored.
closed
closed
9/21/2010 4:08:43 PM LF907380 -AlarmAlarm Message: .NET Runtime: [0 ] The operation completed successfully.... Device Status: Reachable Outage: No Duplicate Alarm: No Root ticket reference if outage: N/| -ActionAction taken: Pinged Device closed Action result: Successful -EscalationContacted Customer: No Dispatched: No Vendor Ticket Number: N/A -Resolutionsummary: Minor Alarm

Incidents 2010-09-24

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Incidents 2010-09-24

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All Incidents for All Customers between Sep 21, 2010 3:00 pm and

Report generated on Fri, Sep 24, 2010 1:36 am CST

The Warranty Group Inc

The Coca-Cola Company

The Coca-Cola Company

The Coca-Cola Company

The Coca-Cola Company

The Coca-Cola Company

The Coca-Cola Company

The Coca-Cola Company

The Coca-Cola Company

California Association of Realtors

Education Management Corp

3293203 P3 3293199 P3 3293198 P3 3293197 P3

soo_soohp8k1 cgi_phx-dvoip-lss01 coc_osv_node1 safw_ple_6511gg_hip

3293196 P3 3293185 P3 3293182 P3

Pall Corporation Education Management Corp University of Texas Southwestern

pall_wh_osv_node_1_ip edmc_cshp8kadm01 utsw_sc_3490_asst

University of Texas Southwestern

3293179 P3 3293178 P3 3293177 P3 3293173 P3

twg_uschi2k3cc01 pall_wh_osuc_be twg_uschi2k3cc02 pall_wh_osv_node_1_ip

Polo Ralph Lauren Corp

Polo Ralph Lauren Corp

Polo Ralph Lauren Corp

Polo Ralph Lauren Corp

Continuum Health Partners

American Petroleum Institute

Polo Ralph Lauren Corp

Polo Ralph Lauren Corp

Polo Ralph Lauren Corp

Polo Ralph Lauren Corp

Education Management Corp

Education Management Corp

3293140 P3 3293138 P3 3293132 P3 3293130 P3 3293129 P3

utsw_nc_sw2kxpr6 car_xpressions01 pall_emea_ukehn1 pall_emea_ukehrg1 pall_emea_ukehrg1

CGI Technology and Solutions Inc

Siemens Enterprise Networks

University of Texas Southwestern

Education Management Corp

Education Management Corp

Education Management Corp

Greenhorne & OMara Inc

Greenhorne & OMara Inc

Greenhorne & OMara Inc

The Warranty Group Inc

10 3:00 pm and Sep 22, 2010 7:00 am

Sep. 22, 2010 4:58 AM

Sep. 22, 2010 4:59 AM

Sep. 22, 2010 4:56 AM

Sep. 22, 2010 4:57 AM

Sep. 22, 2010 4:31 AM

Sep. 22, 2010 4:32 AM

Sep. 22, 2010 4:31 AM

Sep. 22, 2010 4:32 AM

Sep. 22, 2010 4:11 AM

Sep. 22, 2010 4:11 AM

Sep. 22, 2010 4:11 AM

Sep. 22, 2010 4:11 AM

Sep. 22, 2010 4:06 AM

Sep. 22, 2010 4:08 AM

Sep. 22, 2010 4:06 AM

Sep. 22, 2010 4:08 AM

Sep. 22, 2010 4:06 AM