QUESTIONNARE OF SEMINAR

TOPIC: E-BANKING

SUBMITTED TO: Jatinderpal Singh

LECTURER, PCTE

SUBMITTED BY: Saransh Sunil Kumar Nirmaldeep Kaur

BCA 3 C

Name of the respondent:

Age: Sex: Occupation: Contact no:

-------------------------------------------------------------------------------Q1 Do you have a bank account? Yes No Q2 Do you like E-banking? Yes No Q 3 In which bank do you prefer to have an account? ICICI HDFC SBI AXIS BANK ANY OTHER BANK _________ Q 4 Why this bank?

Service is good They provide security Cheaper service fees.

Q 5 Do you have ATM card? Yes No Q 6 How often you use ATM card? Always Frequently Never Q 7 What type of account do you have? Saving Current De-Mat Trading Account Q 8 From where do you withdraw cash? ATM Bank Both Q 9 Which channel do use for your banking services? (Choose any options) ATM Phone Banking Internet Banking Manual Banking

Q 10 How often you use the services of internet banking? Always Frequently Never No Idea Q 11 which type of services you use from ATM? Cash enquiry Cash withdrawn If any other, please specify:-________________ Q 12 Which banking system do you like more? Conventional banking Internet banking Q 13 What are the advantages of conventional banking? Convenient Effective Safe Reliable Q 14 Which type of service mostly you use in net banking? Balance and transaction history search Transfer fund online

 Card to card fund transfer Open FD Lock / activate debit cards /ATM Request a cheque book Stop payment Railway pass / ticket Shopping Share payment Q 15 Services of the bank are. Poor Good Very good Q 16 Are you satisfied with the using of E-banking? Yes No Q 17 What do you think what are the advantage of e-banking? Cost effective Ease and practical Time saving

Q 18 Which banking system do you think more secure? Conventional/Manual banking Internet banking Please specify reason_________________________ ___________________________________________ Q 19 Please rates your satisfaction regarding e-banking providing facility in the bank? Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Q 20 What do you think is the important factors for internet banking (rate according to your preference) Ease Time saving Practical Profitable