Beruflich Dokumente
Kultur Dokumente
1.1 Introduction
This is a study of the use of service manuals in the workshop, and its importance. It also shows how the use of service manuals could affect the business, the vehicle, and the mechanic in the workshops and the problem that those who arent using the manuals. This chapter is a prelude of the background, the purpose, the objectives, and the focus of the study. It state the issue of the study related to the field of automotive, the aim, the reasons, and the focal point of the study.
1.7 Conclusion
Service manuals are a fundamental part of every service center wishing to provide quality service to vehicle. Following procedure on the manual is to ensure that we can reassemble it back the way it was without missing a part, and also to balance the whole mechanic body so that there wont be any severe vibration which could cause the parts to fell off its attachment. Safety precautions are provided to allow the technician to realize the danger and to be prepared of it in case of an emergency.
Safety instructions; for liability reasons these can be extensive, often including warnings against doing things that no intelligent person would consider doing.
Assembly instructions; for products that arrive in pieces for easier shipping. Installation instructions; for productions that need to be installed in a home or workplace. Setup instructions; for devices that keep track of time or which maintain user accessible state.
Programming instructions; for microprocessor controlled products such as VCRs, programmable calculators, and synthesizers.
Maintenance instructions. Troubleshooting instructions; for when the product does not work as expected. Service locations; for when the product requires repair by a factory authorized technician. Regulatory code compliance information; for example with respect to safety or electromagnetic interference.
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Repair manuals will have a diagnostic tree that goes in a logical progression. It will ask a question, usually yes or no, and depending on the answer will branch off in two or more directions. The last box in the tree will have the problem and how to correct it. Repair Manuals offer step by step guidance throughout the entire repair with the help of diagrams and technical charts to make even the most difficult repair seem effortless. Repair Manuals contain specification charts for the amount of torque required for a bolt, and accompanied by diagram to help visualize which bolt it is referring to. [1]
Comprehensive generic repair manuals include section for each makes of car arranged in alphabetical order by maker and is located in the front of the manual. Each first page of the sections is an index of service operations that can be used to locate a particular service procedure. Many manuals have separate sections for different component repair and a few pages of each page contain specifications for tune-up, electrical, wheel alignment, engine alignment, engine tightening, and valves. [1]
The Lubrication and maintenance section includes lube and maintenance instruction, lubrication diagrams and specification, vehicle lift points, and preventative maintenance intervals. The capacities section includes cooling and air-conditioning system capacities, cooling system air bleed locations wheel and tire specifications, and wheel lug torque specifications.
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The under hood service information section includes under hood service instructions, specifications for engine tune-up; mechanical, electrical, and fuel system; diagrams; and belt tensions. [1]
2.6 Conclusion
There are so many types of service manuals, each with a specific usage for different types of service centers. Sometimes service center might provide a number of services, for example: Lubrication service, more than one type of manual is needed in the workshop to get the information. I find that it is much better to use manuals obtain from internet services like AllData, if the service center handles different kinds of vehicle in a high volume, because its cheaper and information could be attain easily.
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3.2.1 Questionnaire
What method is being used? Answer: Quantitative method. Why is this method being used? Answer: Because it is able to show the objectives of my study clearly in the way it is meant for. What are the advantages of using this method? Answer: This method is useful as it helps to prevent bias in gathering and presenting research data, and also establish very specific research problem and terms.
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3.3 Instrumentation
The survey questionnaire was used as the main data-gathering instrument for this study. The questionnaire was divided into two main sections: a profile and the survey proper. The profile contains socio-demographic characteristics of the respondents such as age, gender, civil status, the number of years they had served the company as well as their assigned job position. The survey proper explored the perceptions of employees on personality questionnaire, particularly on its usability and reliability of the service manuals as a selection and appraisal tool. The questionnaire proper section also contains questions that identify the advantages and disadvantages of using service manuals in the service department.
3.3.1 Questionnaire
How many questions are there in the survey? Answer: There are 5 question in total used. What is the question about? Answer: the question is about the usage of service manuals in the participants workshop. How is the answer being laid out? Answer: It is in an ABCD multiple choice formats, along with a few subjective. The duration of time taken to answer the question. Answer: The estimated time taken would be around 5 to 10 minutes.
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3.5 Methodology
The method used in collecting data is quantitative. The quantitative research looks at the general case of this research and moves toward the specific. This deductive approach to research considers a potential cause of something and hopes to verify its effect. Statistical model is constructed based on the data collected from the survey and interpreted in the form of numbers and statistics.
3.5.1 Questionnaire
Hows the method being carried out? Answer: Survey questions are printed onto papers and distributed to the participants to answer. When did the surveys being carried out? Answer: The surveys are carried out in a Saturday morning, when the service centers have just open. How long is it to collect the surveys? Answer: Around an hour.
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3.6 Conclusion
Survey questionnaire has been used to collect data from this research in order to find out whether Service Manuals is being used by technicians to undergo some work on the vehicle he or she is servicing. The questionnaires are given to three service centers to answer the questions. The survey is then collected back, and the data based on the answer which is answered by the personal of the service centers is then interpreted.
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20 Service Manuals No. of Technicians 10 No. of Technician using the Service Manuals
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0 Perodua Service Center Camic Auto Service Center Autodoc Sdn. Bhd
Based on the data from the histogram, Perodua service center and Camic Auto service center are using service manuals during vehicle inspection, diagnose and repair jobs. Autodoc Sdn. Bhd is the only one who doesnt use the manual. According to the supervisor from Perodua, the specific charts are the main reasons for the technicians in the workshop to inspect the components of the vehicle which they are servicing. And that the advantage in using the manual is a smoother task. According to the senior technician from Camic, some of the technicians in the workshop rely on the procedure in the manual to undertake repairs of heavy vehicles (Mitsubishi lorry),
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which is very difficult to do. And the manual has helped them save time to perform difficult task that might take even several days to have the job done. According to Autodoc, there is no manual in the shop. This is because most of the vehicle they service is based on experiences that the technicians have, and that they dont rely on manual to perform repairs.
4.3 Conclusions
In conclusion, the reasons for the use of service manuals are different from service center to another, and that they are no well aware of the importance of the information in the service manuals. Certain danger of chemical that could cost them a life time of suffers, for example: brake fluid. And that certain bolt should be tightened according to the procedure to ensure that it is sealed properly.
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5.2 Summary
This research of service manuals in the workshop is to understand the importance about using the manuals while doing certain work on vehicles, so that technicians would know about the advantages of manuals and continue to recommend its uses to others, which will help to build a better automotive industry in Malaysia. Although there are many types of manual and each differs from the vehicle makes, model and year, but they are all design to make sure that the vehicle is working in tip top condition. By visiting the target groups, handing over the survey questionnaire to one of the employee to acquire information about the usage of service manuals in their workshop, the information collected differs from one another and is shown in the graph above (chapter 4). Overall, most of them use the manuals to refer to information written before they repair a vehicle.
5.3 Recommendation
To further this study, there should be a research on the education of auto repairing in this country to improve the services in this industry. This is because the skill and knowledge taught by teachers in college should include the use of manuals. Education is the foundation of all types of industry. To look for new and better ways to enhance one of the Malaysia largest industries, by first building the foundation.
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