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OPERATIONS AND WAREHOUSE MANAGEMENT SYLLABUS Course Description: Warehousing is increasing in importance in logistics and supply chain management;

it is still integrated with and to a large degree dependent on other logistics activities. Warehousing is the last of the five logistics activities (customer service & order processing, Inventory planning & management, Supply, and Transportation) and acts as a service to all the areas of logistics. Warehousing is an integral part of the delivery process and even though many companies have tried to eliminate warehousing from their supply chain models and costs, all still find warehousing as an extreme necessity. From our perspective we will use the phrases warehousing, operations management, logistics management, supply chain management and demand chain management interchangeably. This course is an introduction to the vast area of operations and warehouse management which has a profound effect on both manufacturing and supply chain management. The goal of this course is to present a broad and practical introduction to the field of operations management in a realistic and functioning manner and to understand how warehousing and strategic operational decisions impact the performance of a company and how warehousing adds value to a firms entire supply chain. In this exposure, the student will have a solid understanding of the role and importance operations and warehouse management plays in todays global organization, thus providing them with a substantial part in their educational and career development process. Course Objectives: The objectives for this course support the mission statement for the School of Business and expected learning outcomes for the B.B.A. in the specific area of logistics and supply chain management. These objectives are: 1. To introduce and study logistics/supply chain operations. 2. To give students the opportunity, both orally and in writing, to critically describe, analyze, and recommend improvements in logistics and supply chain operations. 3. For students to analytically solve problems related to inventory management, facility location, and supply chain optimization. 4. To utilize computer resources to research and analyze supply chain operations. 5. To understand the global environment and strategic alliances in modern business and their impact on supply chain management. Course Outcomes: Upon completion of this course, the student should: 1. Understand basic terminology and supply chain operations in the context of todays business environment surrounding warehousing and operations. 2. Be able to observe and study business operations and then describe the logistics/supply chain systems in oral and written presentations. 3. Be able to critically analyze and report on the effectiveness of warehousing and operations in the supply chain process.

4. Be able to recommend areas for improvement in logistics and supply chain operations. 5. Understand physical and economic issues related to the establishment, sizing and location of warehouses and distribution centers. 6. Understand effective inventory management policy, demand variability, forecasting and lead time on inventory level and cost. 7. Understand the importance of strategic supply chain alliances and the impact of centralized versus decentralized networks. 8. Understand basic international issues in supply chain management. Course Outline: TOPIC Class orientation, introductions, syllabus overview, and discussion of course goals and objectives. Introduction of class members and professor Overview: What is the value supply chain management? Chapter 1: Why we have warehouses Chapter 2: Warehouse Activity Profiling Assign teams and discuss team project. Chapter 3: Warehouse layout Chapter 4: Receiving and Put away Principles Chapter 8: Order picking operations Chapter 5: Pallet Storage and Retrieval Systems

Phase one of Team Project due (Layout and design) Guest Speaker Chapter 3: Measuring and Benchmarking. Discuss Budgeting practices and procedures for the Team Project. Chapter 9: Unitizing and shipping Chapter 6: Case picking systems Team Project Reviews: Working class time for project. Phase Two of Team Project due (Budget). Catch up day on subject material. Chapter 7: Small Item Picking Systems Facility Tour: Atlas Cold Storage, McDonough, Ga. Team Project reviews: Working class time for project. Chapter 11: Computerizing warehouse operations Chapter 12: Warehouse workforce design and development Facility Tour: Final Team Project due: Hand-in to Professor M. Final Team Projects presented in class Final Team Projects presented in class Thanksgiving Break: No Class Review for Final Exam Subject to change Final Exam subject to change