Whats New With OpenView

Brian Johnson
Public Sector Sales Manager OpenView Solutions brian.johnson@hp.com
2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Agenda
Infrastructure

management news

NNM 7.5 OVPI RAMS

IT

Service Management news

- OpenView Operations, consolidated Service Desk

Application

Management news

- OpenView Internet Services, Transaction Analyzer

Identity Management OpenView for IT Consolidation

ITSM Seminar

Management solutions for the Adaptive Enterprise

Business management
Business service management

IT service management
Cross-function solutions
Change & config
Service driven operations IT transformation Consolidated service desk IT governance

Infrastructure management
Network Storage Server Printer PC
Utility computing

Security Quality Financial

(Asset/cost management)

Application management
Web services Packaged applications Application platforms

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HP Management solutions for the Adaptive Enterprise

Business management
Cross-function solutions
Radia
Service Navigator ITSM Services

IT service management
Service Desk

Business Process Insight

IT governance

Infrastructure management
Network Systems Node Operations Insight Manager Manager Storage Web Automation Area JetAdmin Manager Manager

Select Identity Select Access Operations Business Process Insight

Application management
Transaction Analyzer Internet Services Smart Plug-Ins

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Managing Resources and Operations

Ensure efficient, high quality IT services by managing enterprise IT resources and operations
Business management IT service management Automatically discover and graphically lay out network, system, application, and storage infrastructure Integration with Systems Insight Manager for detailed hardware management information Constantly monitor the environment and pinpoint the source of availability and performance problems Application management Report on utilization trends for capacity planning

Change and Configuration management Security

Infrastructure management

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NNM 7.5 Key features overview

Automatic,

extremely accurate discovery and mapping of your complex switched networks Predict problems before they become critical Understand the health of network devices and launch targeted views for fast troubleshooting
Broad

range of device and protocol support (IPv6, IP Telephony, HSRP, OSPF, Multicast, SNMP v3) available with NNM SPIs

NNMs root cause problem analysis helped us zero in on the specific device causing an outage or slowdown in each test. -- Network World Fusion

Manage

small to very large networks Data collection and reporting for proactive management
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Managing the big picture discovery, maps, views

Extremely

accurate automatic discovery and mapping monitoring

Starter Edition

Advanced Edition

Continuous High-level Launch View

and close-up views you can define

targeted view from an event for fast problem resolution complex relationships between devices: HSRP (Advanced Edition) views of network services such as OSPF and VLANs (Advanced Edition)
Benefits: simplify the complexity
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Logical

Intelligent diagnostics for networks

Event reduction, root cause and state analysis
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Advanced Edition

Active Problem Analyzer

Intelligent root cause Risk of service

correlation/ filtering
event reduction event-based root cause

Intelligent State

topology access

traps/ polling events

problem

network

targeted polling

Benefits: Simplifying the complexity

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Reducing cost pressures

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Reporting

Daily and monthly automated reports on the health of your network Out-of-the-box reports:

Starter Edition

Advanced Edition

Performance Availability Inventory Exceptions Authentication event failure Physical address mismatch Multiple reboot events De-duplication events Benefits: Reducing cost pressures
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OpenViews NNM report generation is so easy it took just a few minutes to generate daily reports was simple to set up and thoughtfully designed for use over bandwidth-challenged dial-up remote connections. NNM also gave us useful statistics on our networks protocols. -- Network World Fusion

HP OpenView Performance Insight

Performance analysis -- trends, baselines & forecasts Collects data from servers, networks and other sources over a long period of time Aggregation, analysis, and trending of the data Historical performance reporting Performance forecasts for the future Report packs shrink-wrap analysis of strategic data sets Threshold critical values Capacity Planning

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HP OpenView Performance Insight

Report Packs
Report Packs
Cisco IPT Call Detail Cisco IPT Statistics Cisco Ping Database SPI Device Resource Device Resource Backplane Frame Relay IP Access Rate IP QOS Statistics Interface Reporting Internet Services MPLS VPN Network Node Manager (NNM) Netflow Global Netflow Interface RMON2 Traffic Profiling RMON Ethernet Statistics Service Assurance Service Desk Change Management Service Desk Help Desk System Resource WebSphere WebLogic

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News: HP OpenView Route Analytics Management System 2.5

An entirely new way to manage adaptive, dynamic IP networks

RAMS + NNM AE is the only way to understand real-time behavior of IP networks and how they support business applications Issues detected real-time no polling required Faster root cause analysis (RCA) isolation of service-affecting problems up to 80% faster than traditional management systems New ability to manage the routing protocol layer Installs and configures in about one hour
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Dynamic, real-time topology based on IP routing

As changes are detected in the network, the topology map is instantly updated Detailed data can be easily accessed link status, link metrics, new prefixes A specific source/destination can be highlighted for viewing of the active route between routers

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Unified (or separate) view of BGP and IS-IS topologies

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OV Operations Flexible, efficient event management

Event consolidation

Local and central event filtering Message counters Message correlation (e.g. auto-acknowledge) Duplicate suppression Custom message attributes

Decrease problem resolution time and downtime

Flexible management concepts

Follow-the-sun management Message escalation Task-based IT competence centers Backup server

User roles
Administrator Template administrator Operator

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Central, easy-to-use console

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OVO/UNIX 8.0 New features at a glance

Unparalleled security
Secure agt-sv communication based on HTTPS (replaces DCE-RPC on core agent platforms) Pluggable Authentication Module (PAM) for user login NIAP Common Criteria certification for EAL2 in progress:
http://niap.nist.gov/cc-scheme/in_evaluation.htlm#h

Infrastructure readiness NNM-AE 7.01 support ECS 3.3 and OV Composer integration Additional features for new HTTPS Agents:
Improved cluster awareness DHCP support

Service-driven operations mgmt

Java UI and Service Navigator enhancements for enriched service management Service-centric configuration for Service Navigator views
(Service Navigator Value Pack for OVOU 8)

Veritas Cluster support for HP-UX Management Server Deployable OVPA 3.5 packages Enriched Smart PIug-Ins
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Managing Application Services

Complete lifecycle management of your application platforms, packaged applications and web services
Business management IT service management

Tools to identify, isolate and resolve problems in key applications that support business processes Automatically identify all the components of your critical applications, including Operating Systems, middleware, and databases Assess the availability and performance of application components Identify bottlenecks in complex application transactions Secure and optimize applications that are based on service-oriented architectures (SOAs), such as web services

Change and Configuration management Security

Infrastructure management

Application management

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Unique visualization capabilities

At-a-glance status of your system infrastructure and business services Detailed information about your AD environment using the new Active Directory Topology Viewer Map your Exchange environment from both hierarchical and message connector perspectives (via HP OpenView Exchange Smart Plug-in)
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Packaged applications management

Smart plug-ins roadmap 2004 Deliver an always-on infrastructure for mission critical business processes
Smart Plug-in key features
Extended knowledge base support Enhanced SDK for ISVs and Custom App instrumentation Rich management of highavailability configurations (HA cluster support) Adaptive Management features for dynamic application change SQL drill down analysis for databases

Smart Plug-in application coverage

Security
TrendMicro, NAI Antivirus

Open Source applications

MySQL, Tomcat, JBoss

JMX Metric Builder for Apps-onTop of J2EE Extended coverage of SAP components to NetWeaver BEA WebLogic Integration SPI VMWare
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Web Based Applications Performance Management

users/ customers web servers application servers database server legacy application

RT db
T1 T2 T4 T5

RT Web

RT la

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Closed loop service management

users/ customers web servers application servers database server legacy application

Internet Services constantly checks to determine the performance and availability end-users experience

When SLO violations occur, Operations is notified. Also, a trouble ticket is automatically generated due to tight integration with Service Desk ITSM Seminar

With a single mouse click, the operator launches Transaction Analyzer

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Managing IT Services
Improve productivity and quality by delivering and supporting IT services based on Service Level Agreements
Business management IT service management

Change and Configuration management Security

Visualize IT offerings as services, not just technology silos Show the impact of infrastructure problems on critical IT services Improve efficiency and quality by adopting best practices based on ITIL Application management Drive IT prioritization through Service Level Agreements (SLAs) Communicate quality of service status and results to stakeholders

Infrastructure management

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Closed loop service management

If the problems is in the network, Problem Diagnosis will provide us additional information

The operator quickly scans the graph and data to determine If the problems is in the server, the source of the problem. Now that the Performance and specialist knows where the problem resides, Operations will provide they can launch the right tools to insight on the problem determine why the problem exists ITSM Seminar

Now that the operator knows why the problem exists, and closes out the trouble ticket in Service Desk
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What Is HP OpenView Service Desk?

Configuration Items

A Unified Process Model Underpinned by a Unified Data Model

Windows/ Database/ Application IT Operations Performance Monitoring Transaction Monitoring Network Monitoring

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Service Desk Operations Management IT staff time savings - hours per month

Network management
12.6% improvement

Integrated with OpenView Operations *

20.5% improvement 37.5% improvement 37.5% improvement 18.6% improvement 41.7% improvement 21.9% improvement
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Network performance management

12.9% improvement

Network troubleshooting/repair
23.9% improvement

Server management
8.1% improvement

Managing customer experience

20.8% improvement

Helpdesk
10.0% improvement
Subset of 7 customers*
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Service Desk Operations Management IT delivery improvements

Network

downtime per month

58.5% reduction (from 29 minutes to 12 minutes) 1.6 incidents per month, down from 2.8
System

downtime per month

70.2% reduction (from 30.5 minutes to 9.1 minutes) 1.9 incidents per month, down from 3.2
Application

downtime (minutes per month)

69.1% reduction (from 30.3 minutes to 9.4 minutes) 2.0 incidents per month, down from 4.1
Time

to identify and fix a downtime incident

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75.6% reduction

Managing Business Processes

Provide business agility by integrating business processes with technology, so changes to a business process automatically trigger an IT event built on a services oriented architecture Business management IT service management
Map business processes and their dependencies to IT resources Identify bottlenecks in complex application transactions

Change and Configuration management Security

Analyze business impact to changes in IT, and automatically change the IT infrastructure to optimize the impact of change Automated change management based on the requirements of a business process Allocate and maintain assets based on a desired state model Correlate real-time business and IT data feeds to assess the financial and lag-time consequences of IT-based business service disruption Drive IT attention and value based on business terms ITSM Seminar
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Infrastructure management

Application management

BSM, ITSM, Application Management create comprehensive solution for IT Business Alignment
BSM gives Service Health Detail:
Front-end health (probes, SLOs) Back-end process health (SLOs) Business Impact information Dependent IT infrastructure and applications

ITSM :
Gets the business service running again Controls any changes to the business processs IT resources

Application Management:
Tools to proactively identify, isolate and resolve problems in key applications and underlying infrastructure that support business processes ITSM Seminar
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Managing Change and Identity

Managing the change in the business infrastructure and access which is provided to that infrastructure Business management IT service management
Change & Configuration Desired State Automation Discovers actual state of device Compares to desired state based on policy & entitlement If theres a difference, automatically sends delta update Policy-based Management Allow IT to define software entitlements Policy changes are auto-detected and software changes enacted

Change and Configuration management Security

Infrastructure management

Application management

Security / Identity Management The set of processes, tools, and social contracts surrounding the creation, maintenance, and termination of a digital identity for people, systems and services to enable secure access to services, systems and applications.

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HP OpenView adds Management throughoutValue throughout the Application Lifecycle the IT Application Lifecycle
Development Planning Quality Assurance

Change/ Retire

Staging/ Deployment

Application Support IT Operations

Application Operations

HP estimates that 70% of application costs are incurred in production & maintenance. Adding management from the beginning, and throughout the application lifecycle helps reduce overall application costs.
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E-Authentication Goals

Concept: Allow Government Agencies to accept trusted Identities (e.g. HSPD-12 compliant) from multiple sources
Commercial credential sources Other Agencies Commercial Entities with strong Identity processes

Objective: To allow customers of government services (Agency employees, Citizens) to seemlessly access on line sources of information
For Government agencies to minimize user management

Challenges: in e-Auth enabling

Ensuring compliance with e-Authentication standards Delivering a solution quickly and easily Assured Service Levels Ensuring Future proofing Ensuring Agility and Accountability

Solution: HP Identity Management Solutions

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Change Management Controls

Manage, schedule, and document all planned changes

Includes modification of system infrastructure components - servers, ERP platforms,

Request for Change Review Prioritize Implement/ Release Risk Assessment Authorize

Ensure that only authorized, tested, and documented changes are made Focal point for auditors
High and increasing change rates could indicate risk Documented and well controlled processes are fundamental for operational risk management in department regulations Asset Management

Plan, Build, Test

Focal point for IT/Department Alignment HP OpenView Service Desk

Change Management

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Operations Availability Controls

Procedures, people, software, data, and infrastructure to achieve system availability objectives in accordance with established policies and standards Monitor the system and take action to achieve compliance with system availability objectives, policies, and standards Service-Driven Management
Built on relationships between applications, systems, network, and other components

Order Processing

Order Credit

ERP

E-mail/ SpreadSheet

EAI/ B2Bi l

App Server

Web Services

Storage Server

Network DB

HP OpenView IT Service Management Solutions

Security

Managed Services SAS 70 Reports

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HPs Identity Management Definition Mapped to a Solution

Service and Business Process based Identity Management
Registration/ Creation Propagation / Fulfillment
Federation

Identities, Accounts & Policies Termination / Tear-down Maintenance/ Management

Authentication

Authorization

Single Sign-On Personalization

Select Identity

Super scale, Powerful Delegation, Secure TamperResistant Audit, Privacy, Rights & Compliance Management

Select Access

Select Federation
One stop federation solution Standalone, J2EE, high scale Automated inter-organizational user activation & provisioning Privacy management Federation auditing & governance E-Authentication ready
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Provisioning, Workflow Automated change management Password management Self Service/Delegated administration Architected for scalability, reliability & performance (J2EE) 100% web based administration

Web Single sign-on, ESSO Integration Authentication Policy-based Access control Web Services Security/Access Mgmt Unique Management interface Personalization services Privacy Enforcement

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Federation Identity: Inside the Agency

IT Admin Employees Mobile Employees Partners Outsourced Admin Customers

6.

Select Federation provides seamless access to other Agency e-Auth based services or other oursourced applications Select Access automatically picks up the access entitlements and enforces them Next stage of workflow may be the provisioning of various resource entitlements First stage of workflow may involve getting managers approval or having special entitlements added

5.

Access Control Single Sign On Authorization

External User Provisioning Self Enrollment Self Management Delegated Admin

Federation Account Linking Attribute Exchange id Session Management Liberty, SAML, WS

4.

Select Access

Select Federation
Password Reset
Workflow User Management

3.

Select Identity
Provisioning, Synchronization

Select Identity detects change in HR system, determines context and triggers workflow(s) HP C&I
Business process consulting 1. New Government Technical deployment

2.

Directories Meta-Directories Virtual Directories

Web Web Servers Portal Java App Custom

Services Web Services Client Server

Non Digital Applications Facilities Messaging Equipment Databases Entry Control CRM ERP Custom ITSM Seminar

employee entered in HR system.

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IT Consolidation = IT Economics

Add Hewlett Packard to the Equation

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Economic Components of IT Consolidation

End State Consolidation Journey Enterprise Software
Application Integration & Database Consolidation

Enterprise Hardware
Server & Storage Consolidation

IT Staff Resources
IT Staff Efficiency with OpenView

Enterprise Software

Enterprise Hardware Current State

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Management is more than technology

Technology
Tools and infrastructure

Process
Definition/design, compliance and continuous improvement

People
Management, skills development and discipline

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Accelerate Innovation and lower cost

IT at merger
4.6% of Revenue / Spend = $ 3.2B

IT strategic goal
2.6% of Revenue / Spend = $ 2.98B

Application Innovation 23%

Infra Innovation 5% U.S. 35%

Application Innovation 42% EMEA 41%

Infrastructure Maintenance 42%

Application Maintenance 30%

Infrastructure Maintenance Canada/ 33% Latin America Application Asia Pacific 7% Maintenance 12% Infra 15% Innovation 10%
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Americas

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Consolidation is about Process Improvement

Major consolidation vendors Seibel, Oracle, SAP, Microsoft World-class suites of integrated software Bring process discipline and automation to critical business processes CRM, supply chain, sales force automation, partner management (Not self integrated sets of open-source tools)

Enterprise Software

HP OpenView brings process discipline and automation to IT

using the integrated HP OpenView suite, along with the appropriate HP OpenView support services, HP Consulting & Integration Services, HP Education and Virtualization technologies
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IT Staff Resources

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Adaptive Management within the IT Consolidation Journey

IT utility distributed hardware/data integration

Standardize Reduce server numbers Centralize storage

Rapid response Competitive innovation Business transformation

Service Delivery Controller

collocation

Physical security Enterprise management Hardware relocate Business continuity

Business Process Aware

application integration

Application rationalization Database rationalization

Operations Resource Centric

Application Service Centric

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How HP OpenView Differentiates

HP OpenView adds Management throughout the Application Lifecycle HP OpenView extends and compliments the customers choice of Development Environments and Testing Tools, we do not lock then into a specific tool. HP OpenView automates Change and Configuration, and Identity Management tasks throughout the application lifecycle HP OpenViews comprehensive, integrated solutions reduce the need for complex integrations between point vendor products HP OpenView manages J2EE, .NET and COM/COM+ based applications HP OpenView enables customers to bridge the gap between Development and IT Operations. In addition to Application Management, HP OpenView offers complementary, integrated solutions for Managing your entire Adaptive Enterprise. Business Service Management IT Service Management Infrastructure Management Change & Configuration Management Identity Management
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