QUESTIONARE Dear Sir/ Madam I am pursuing research (MBA project) on the topic titled importance of IT services in Indian industry.

Kindly spare your valuable time to fill the structured questionnaire. The information obtained through this questionnaire shall be kept confidential and it shall be used for academic purpose only. Name of the industry....................... .. Q1 Specify your age? Ans. a) b) c) d) 18- 30 31-45 46-60 More than 60

Q2. Your designation in the organization? Ans :. Q3. Which type of industry it is? Ans. a) production b) retail c) banking d) IT Any other please specify . Q4 Do you know about the information technology services? Ans. A) yes B) no

Q5. for how long you are using IT services? Ans .

Q6. Major IT areas in the organization? Ans. a) Marketing b) Finance c) Human Resource d) Production e) Inventory Q7. Which system have you implemented in your organization? Ans. a) ERP b) MIS c) CRM Any other please specify Q8.Name of the company which is giving you IT services ? Ans . .

Q9. Have you authenticated to customize the software that you are using? Ans. A) Yes B) No Q10.which IT tools you have employed in your organization to established communication? Ans. A) Internet B) Extranet C) Intranet D) All of the above Q11 Do you think that by using IT services , the performance of the organization is increased? Ans . A) B) C) D) E) Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree

Q12. Use of information technology proves beneficial in daily practices? Ans. A) B) C) D) E) Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree

Q13. Information technology standard improves service quality? Ans. A) B) C) D) E) Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree

Q14. Continual technology upgradation is helpful? Ans . A) Strongly agree B) Agree C) Neither agree nor disagree D) Disagree E) Strongly disagree Q15. if you have suggestions and comments , please provide them below Ans . . . . .

.Thank you very much for your time and co-operation