Listening-Skill Questionnaire

How well do you listen? How do others rate you? You can compare your answers to these questions to the way others view you by first completing the questionnaire yourself and then by having others use the same questions to rate you. Key: A The statement is almost always true. B The statement is usually true. C The statement is usually false. D The statement is almost always false. Circle A, B, C or D next to each statement as you rate your listening. ABCD ABCD ABCD ABCD ABCD ABCD ABCD ABCD ABCD ABCD ABCD ABCD 1. I am good at knowing when to speak and when to listen. 2.I am sensitive to the speaker's unstated feelings as well as to what he says explicitly. 3. I take notes when listening in order to remember information or better understand a complex idea. 4. I concentrate on what the speaker is saying instead of dwelling on unrelated thoughts. 5. I listen openly when others disagree with me. I may not accept what they say, but I'm willing to consider their opinions. 6. I encourage others to express their ideas instead of hogging the stage myself. 7. I am able to extract key ideas from others' comments, even when their remarks are disorganized. 8.I am curious about people and ideas. Nobody could accuse me of valuing only my own ideas. 9. I let others speak instead of interrupting them or changing the topic of conversation to suit my agenda. 10. I make other speakers feel comfortable and at ease when they are talking. 11. I remember important ideas others have told me, even if I'm busy. 12. I let others know when I'm confused about what they are saying instead of pretending that I understand when I really don't.

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ABCD ABCD
ABCD

13. I recognize that people change over time, and I accept new information instead of judging others only by their past beliefs and actions. 14. I help others find solutions to their problems by being a good listener.
15. I can cut through overly emotional appeals and judge the soundness of a speaker's thoughts.

Complaints Letters
Nov 23rd, 2011 by admin.

Listed here are simple tips, templates and good examples for writing goodcomplaints letters. This method to complaints letter-writing works well web hosting customers as well as for business-to-business clients seeking positive final results from writing letters of complaint. The concepts affect complaints emails and telephone calls too, although letters remain usually the most dependable and efficient way to complain, specifically for serious complaints. Effective complaints letters (and then any other method of worrying) ought to be: constructive authoritative factual concise friendly Imagine youre the people receiving customers letters of complaints. This can help you understand the person reading through your letter is indeed a individual with feelings, attempting to get the job done to the very best of their capabilities. Your letter should cause them to become respond positively and helpfully towards the complaint. Regardless of how mad you are feeling, aggression and confrontation doesnt encourage a useful a reaction to complaints. Good complaints letters using the above features often produce better final results:

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 Constructive letters: With positive claims, recommending positive actions encourage action and faster choices. Authoritative letters: Letters which are well crafted and appropriately presented convey more credibility and therefore are taken more seriously. Factual letters: Let the readers to determine immediately the appropriate particulars, dates, needs, etc., and also to justify action to solve the complaint. Concise letters: Could be understood rapidly. Friendly letters: Having a considerate, cooperative and complimentary tone are prioritised since the readers responds positively towards the author and wishes to help. These issues techniques derive from cooperation, associations, constructive problemfixing, and therefore are therefore transferable to phone and face-to-face complaints

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