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Zoom Ultra FAQ

Frequentl Asked Questions

What is Zoom Ultra service? Ul a i he ne and pg aded pac kage f om Zoom high- peed i ele in e ne e ic e ha n on a e- of- he- a E V - D O ec hnolog , he e ol ion f om C D M A 1 ec hnolog . Y o c an e pe ienc e do nload peed of p o 5 1 2 Kbp , and he Zoom U l a c onnec ion enable o o ac c e hi high- peed in e ne b impl c onnec ing o o lap op o de k op c omp e . How is Zoom Ultra service dif f erent f rom conventional internet services? Zoom U l a p o ide ne e - befo e in e ne peed on he mo e, and pl g- and- pla e ic e h o gh a e a ile U SB in e fac e. L ike all o he Zoom p od c , i offe mobili , and mo eo e , he high peed fac ili a e a pe io in e ne b o ing e pe ienc e i h ideo eaming, ideo eillanc e, and ic h media c on en . Where can I purchase a Zoom Ultra connection and modem? T he e a e e e al a ac i e b ndle and mon hl da a plan o i o pec ific need . T he e a e a ailable a all di i ional C i c ell C ome C a e C en e , all ada hana C i c ell C ome C a e P oin and all C i c ell e ail o le . P lea e i i .c i c ell.c om o c on ac o H elpline (1 2 1 f om C i c ell mobile and 0 1 1 - 9 9 1 2 1 1 2 1 f om o he ope a o ) fo de ail . How do I install the Ultra Modem driver? T he U l a M odem (ZT E A C 2 7 2 6 , H U A WE I E C 1 2 2 & H U A WE I E C 1 6 7 ) i a modem in he U SB lo of o c omp e , and o c omp e ill a oma ic all inc l ded i h o de ic e pac k. pl g and pla de ic e. T ha mean o c an j in e he de ec he d i e . Fo de ail , plea e ee he S a e G ide

What is plug and pla Device? P l g and P la , ome ime , abb e ia ed P nP , i a c a c h ph a e ed o de c ibe de ic e ha o k i h a c omp e em a oon a he a e c onnec ed. T he e doe no ha e o man all in all d i e fo he de ic e o e en ell he c omp e ha a ne de ic e ha been added. I n ead he c omp e a oma ic all ec ogni e he de ic e, load ne d i e fo he ha d a e if needed, and begin o o k i h he ne l c onnec ed de ic e. Do I get an warrant f or m Ultra Modem? U l a M odem (ZT E A C 2 7 2 6 , H U A WE I E C 1 2 2 & H U A WE I E C 1 6 7 ) c ome i h he anda d 1 ea a an f om he da e of p c ha e. of a e, Fo o k fo o .

How do I choose Zoom Ultra service? Yo Zoom U l a modem c an ope a e nde 3 diffe en mode . H b id mode, E V - D O mode & C D M A mode. O nc e o open he Huawei EC122 & EC167: G o o T ool > O p ion > N e o k. Selec 'H b id' ne o k pe and le he de ic e c hoo e he be ne Fo ZTE A C2726: G o o M en > Se ing > N e o k > M ode and Selec 'H b id' f om he d op do n li of M ode How do I use Voice and SMS service on m Zoom Ultra Modem? F om he of a e indo , en e 'H b id' mode i elec ed follo ing he in e he oic e and SM S e ic e h o gh he de igna ed ab , ing P C oic e. How to activate Zoom Ultra Plan? P epaid: SM S o de i ed plan name o 9 6 6 6 Fo e ample i e U l a 3 in o me age op ion and c ion

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How to change Zoom Ultra Plan? P epaid: Y o ha e o deac i a e o c en plan fi . SM S 'Zoom off' o 9 6 6 6 * . A f e ge ing c onfi ma ion SM S of deac i a ion, SM S o de i ed plan name o 9 6 6 6 * U n ed da a of o e i ing c c le ill be fo fei ed. How to deactivate Zoom Ultra Plan? P epaid: SM S 'Zoom off' o 9 6 6 6 * * U n ed da a of o e i ing c c le ill be fo fei ed. How to check prepaid Zoom Ultra usage? Fo a P e- paid c ome o kno hi /he c en age info ma ion, SM S 'U age' o 8 1 1 .c i c ell.c om/online elfc a e. Fo mon hl bill info ma ion h o gh

How can a postpaid customer get to know about his/her Bill? Fo c en Bill and age info ma ion, SM S 'Bill' o 7678 o log on o email, o c an b c ibe o C i c ell' e-Bill e ic e.

O de Online

How can I pa m Bills? Y o c an pa bill b ec ha ging c a h c a d. C a h and c hec k pa men a e ac c ep ed a c o n e of follo ing b anc he : A B bank, D haka bank limi ed, D c h- Bangla bank limi ed. Selec ed b anc he of: U a a Bank L imi ed ( elec ed 4 2 b anc he ), O ne Bank limi ed (Sa a E P Z b anc h), T he c i bank limi ed (G l han b anc h), I lami Bank limi ed (T angail b anc h). o h o gh A o- D ebi In c ion fac ili (a ailable fo S anda d C ha e ed Bank and D c h Bangla Bank ac c o n holde ) o h o gh Bill P a fac illi of SC B, H SBC and D c h Bangla Bank boo h . What will happen if I cross m usage limit within a Bill c cle? E a age abo e he limi in a Bill c c le ill be c ha ged a pe age c ha ge i no applic able fo he U nlimi ed P lan. When can m line get disconnected? Yo line c an ge di c onnec ed ei he men ioned in in oic e. if o age c o e he applic able 'C ha ge fo A ddi ional U age' of he e pec i e plan. E a

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