Volunteer Manual 2011-2012

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UMMA Clinics Mission

Our mission is to promote the well-being of the underserved by providing access to high quality healthcare for all, regardless of ability to pay.

The Vision
UMMA envisions itself as part of a larger network of institutions addressing the health and well-being of the underserved and indigent, mindful of the cultural, spiritual, social and economic realities that impinge upon them and the traditional barriers to accessing care. Our clinic provides comprehensive family care that rivals the best private care in Los Angeles. Our patients spend their time getting well, not waiting in line. And we care for everyone, regardless of their ability to pay. We are redefining healthcare in South Los Angeles by applying the teachings of Islam to everything we do, from our rigorous ethics, to our financial discipline and our core belief that all people deserve dignity, respect and access to excellent healthcare. UMMA is dedicated to medical students and the future of medicine. As a teaching site for UCLA, UMMA nurtures the next generation of physicians by giving medical students extensive, hands-on experience treating our patients. A clinical rotation at UMMA is a rare chance for medical students to build long-term relationships with patients and experience the rewards and challenges of practicing primary care in a vastly underserved population.

Values
The services, activities and governance of UMMA shall reflect the Islamic values and moral principles which inspired its founders. These include the core values which are universally shared and revered by society at large: Service Compassion Human Dignity Social Justice Ethical conduct

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UMMAs History
In 1996, UMMA was founded by a passionate group of Muslim UCLA medical students in the wake of the Rodney King riots. Their boldness lives on in our ongoing expansion and our drive to open new facilities. Our Federally Qualified Health Center provides comprehensive family care that rivals the best private care in Los Angeles, and we do it for everyone, regardless of their ability to pay. Our business practices have been recognized by the Better Business Bureaus Wise Giving Alliance. Since inception, UMMA has seen more than 25,000 uninsured, indigent or working poor patients. Nearly 70% of UMMAs patients are Latinos, primarily mothers with young children. Another 22% of UMMAs patients are African American. Less than 2% of UMMAs patients are Muslims who travel from across Southern California to receive care at UMMA. UMMA is redefining healthcare for the people of South Los Angeles by applying the ethical, financial and social teachings of Islam to the problems of caring for the underserved. This year marks UMMAs 15 years of providing healthcare for all, inspired by Islam.

Glimpse into UVP Founding by Dr. Ather Ali

UCLA Alumni and co-founder of the UVP

Briefly, the UVP was created as a means to help run the UFC*. At its inception, there were 1-3 total paid staff; the majority of the work was to be done by volunteers. The UVP also created a means to institutionalize this process such that there would be a core cadre of volunteers each year (i.e. UCLA undergrads). At the beginning, UVP volunteers staffed the front desk, took blood pressures/patient intakes, assisted clinicians, counted and bagged medications, and generally assisted wherever they were needed. It was also a means to bring the message of UMMA to an audience beyond Muslims. As you well aware, the CPO houses a diverse array of individuals and projects, and by connecting UMMA with the CPO, helping UMMA help the community became a something valuable for lots of people. Many of the early volunteers were Latina/os that were fluent in Spanish. Others were premed students. All were moved by their experience in helping build something. Now 10+ years later, UMMA is much greater than a free clinic that operated a few afternoons per week.
*UFC stands for UMMA Free Clinic, but in 2004 the name was changed to UMMA Community Clinic.

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Volunteer Requirements
Must be at least 14 years or older to volunteer at the clinic Must be at least 18 years or older to check patients vitals. Must have an updated TB test done within the past year to begin volunteering. Must make their own arrangements for transportation.
(UCLA students have the option of completing drivers training to be able to book a vehicle through the CPO office on campus, or arrange it through the UVP scheduling coordinator.)

5 Steps to Begin Volunteering @ UMMA

1. If you do not have a TB test done within the last year, schedule an appointment to have this completed. 2. Attend the volunteer orientation. 3. Bring in your TB test to the orientation or scan/email it to skhazaal@ummaclinic.org 4. Wait for an email from the UVP scheduling coordinator regarding open shifts at the clinic. 5. Choose a day and time that works for you and youre set!

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Dress Code
Volunteers must respect the patient environment and are required to dress modestly and professionally.

ID Badge
Volunteer badges must be worn at all times during volunteer hours. Badges are to be worn above the waist. Badges may be worn on a lanyard or clipped to the shirt. Do not clip the badge on the tail of the shirt or shirt sleeve.

Shoes
Safety is an issue in all areas (including non-patient contact areas), so to protect your feet, do not wear sandals, thongs, or flip flops. Shoes should be clean and comfortable. Athletic shoes are ideal to wear.

Pants
No Jeans are allowed. Professional or business attire including slacks, khakis and long skirts. All pants must be worn at the natural waist line. They should not be low-rise. Pants should not have picture or logos across the back or front. They should not be tight. Capri pants and shorts are not acceptable regardless of length. Short skirts are not allowed regardless of length.

Shirts
No T-shirts will be allowed. Shirts must cover the shoulders. Shirts can either be tucked in or worn over the waist-band of pants. Stomachs and backs should not be seen. Low cut necklines are not allowed. Shirts should not have large logos or sayings across the front or back of the shirt. Small designer name logos are acceptable.

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Other
Good personal hygiene is extremely important and is expected of all UMMA Clinic staff and volunteers. Please avoid use of strong perfumes, colognes, or scented hand lotions. Due to the health risk of some patients, we ask that you do not smoke before or during your volunteer shift. Hair, jewelry and makeup should be worn in a conservative manner. For your safety, dont wear large earrings. Visible body piercing such as lip, nose, eyebrow, or tongue will not be allowed at the clinic. Any tattoos, permanent or temporary, must be covered at all times. Fingernails should be natural, short, and clean. Due to the risk of bacteria and/or infection, artificial fingernails, extenders, acrylic wraps or nail art is not allowed in all volunteer areas. So patients and visitors do not confuse volunteers as medical staff, volunteers are not allowed to wear scrub sets or scrub tops or pants. We are trying to maintain an overall modest environment for both genders so Islamic dress code (including hijab) are highly encouraged.

Violation of the dress code will be taken seriously. Repeated violations will be handled according to the chart below:

Action Taken Warning from director Meeting with volunteer coordinator Probation for the following quarter (excluding summer)

Dress Code/Etiquette Violation Count 1 2 3

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Absences & Schedule Changes

Absences
If you are planning on missing a day due to a change in schedule you must notify the volunteer coordinator at least 2 days in advance. If you have an emergency on the day of volunteering such as a car accident or illness (not including a midterm the following day, event on campus, etc.) you must let the volunteer coordinator know as well to prevent your absence from being counted as an unexcused absence.

Unexcused absences count will be handled according to the following table: Action Taken
Warning from director Meeting with volunteer coordinator Removed from the volunteering program at UMMA

Unexcused Absence Count

1 2 3

Note: We recommend that you store the Clinic Managers number to be able to get a hold of her in case of an emergency. Clinic manager: Susy Flores (323) 541-1351

Schedule Changes
If you need to make a change to your schedule you must contact the Volunteer coordinator at least 2 days in advance to change your scheduled time.

Tardiness
If you are late to your scheduled volunteer time, meaning that you are over 15 minutes late, it will be noted on your volunteer sign-in page that you were tardy and will be recorded in your file. Tardiness will be handled according to the chart below:

Action Taken
Warning from director Meeting with volunteer coordinator Probation for the following quarter (excluding summer)

Tardiness Count
2 3 4

Tardiness due to traffic will not be tolerated. Please allow 45 minutes - 1 hour when driving from UCLA/Westwood to UMMA Clinic.

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Coming to UMMA
Once you have completed the necessary paperwork, attended an orientation, interviewed and scheduled your volunteer shift this is what you need to do. 1. Make sure you are dressed professionally and in accordance with the UMMA Clinic Dress Code (mentioned previously). 2. Leave early enough to ensure that you arrive at UMMA in a timely manner. 3. Pick up a volunteer ID badge from the Clinic managers office. Look for your personal sign-in sheet in the Volunteer sign-in folder and make sure you sign in properly. 4. Volunteer! 5. After your shift is completed, return the ID badge and sign out by filling out the remaining information on the sheet.

Volunteer Name _______________________________________________________

(Please print clearly)

DATE 8/19/06

TIME IN 3:15 pm

TIME OUT 5:45 pm

TOTAL TIME 2.5 hrs

INTIALS SL

Volunteer Tasks Filing, Reach out & Read

Violation Count

Business Hours:
Monday-Saturday: 8:00 a.m.-5 p.m. (Closed on Fridays from 12-2 p.m.)

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Contact Directory
UVP Directors Project Director Sakinah Sabadia CPO & Events Director Sabrina Syed Development Committee Tamara Casas Fremont High School Director Nabeel Wahid Volunteer Scheduling Director Ahsan Khan sakinah.sabadia@gmail.com sincerelysabrina@gmail.com tamara.casas.lopez@gmail.com n.wahid@ucla.edu umma.clinic.vol@gmail.com

UMMA Staff Director of Marketing & Community Relations (323) 967-0375 x1403 Avais Chughtai avais@ummaclinic.org Development Coordinator Suzanne Khazaal Clinic Manager Susy Flores (323) 967-0375 x1402 skhazaal@ummaclinic.org (323) 541-1351 susy@ummaclinic.org

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Volunteer Opportunities VolunTIER System

The VolunTIER system consists of 3 levels volunteers must complete to qualify for a letter of recommendation. The system was developed to allow volunteers to experience different departments and operations of the clinic. Each level consists of 10 shifts to be completed at the volunteers pace, based on his/her own schedule. Volunteers can fulfill these ten shifts by either committing to one or two shifts per week. 1) Level 1: 10 Shifts Three shifts at the Clinic. Includes charting, labeling, greeting patients, answering questions, etc. Also, requires HIPAA training for data input of chart reviews (students
will be provided more information regarding training).

Three shifts: Step Up! Preventive care at a local elementary school. Fitness/Diet team, alternating between weeks to provide continuity for students. Three shifts: Fremont High School: peer counselor, eBlast content, outreach, etc. One shift at the administrative offices. (Development, Marketing, Programs, etc.) Mid Quarter assessment of Tier system should be conducted within Level 1. Spanish Med series must be completed in order to move on to Level 2.

2) Level 2: 10 shifts Three shifts: Fremont High School: peer counselor, eBlast content, outreach, etc. Three shifts at the clinic. Better informed patient: provide leaflets to patients on health, fitness and community resources. Also, front/back office duties. Three shifts: Step Up! Preventive care at a local elementary school. Fitness/Diet team, alternating between weeks to provide continuity for students. One shift at the administrative offices. (Development, Marketing, Programs, etc.) 3) Level 3: 10 shifts Three shifts: Fremont High School: peer counselor, eBlast content, outreach, etc. Three shifts Step Up! Preventive care at a local elementary school. Fitness/Diet team, alternating between weeks to provide continuity for students. Four shifts at the clinic. Vitals for patients. Must be committed for more than one month at clinic because of training. Qualifies for a Letter of Recommendation

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Upcoming Events
Last revised: 4/3/12

Tax Day: February 18, 2012 This event is held every spring to provide free tax assistance to those in the community who need it. It is usually held one Saturday in March at the UMMA Clinic and volunteer CPAs provide the services free of charge. Fliers are passed out around the community a few weeks prior to the event in order to advertise. On the day of the event, volunteers help with directing and managing the service recipients. Food is provided. Doctor for a Day: March 4, 2012 This event is held annually in late winter and is dedicated for students who were the top fundraisers from their schools from selling UMMA calendars. They are given the opportunity to come to the clinic, learn about health, and play doctors for the day alongside UMMA physicians. They also receive awards at the end of the day for their hard work. Fremont High School Clinic Groundbreaking: April 16, 2012 UMMA Community Clinic is proud to announce that we will be opening a school-based clinic in April of 2012. Our new clinic, situated on The John C. Fremont High School campus, is a milestone in UMMAs history of continuing service to the South Los Angeles community. The groundbreaking of our second clinic will take place in April or June 2012 to mark the beginning of a historic day. Hawthorne Health Fair: May 12, 2012 This annual health fair is held in June at the Islamic Center of Hawthorne to serve the surrounding community. Volunteers provide free screenings for blood pressure, blood sugar and cholesterol. Physicians are present for consultations and educational materials are given out. There is also a blood donation station operated by Kaiser Permanente. Activities such as face painting are also available for children. Food is provided. Humanitarian Day: August 2012 Humanitarian Day is an event held annually, to give back to the homeless and needy on skid row in Los Angeles. Volunteers gather to distribute food, clothes, hygiene kits, etc. UMMA attends every year and provides health screenings. Volunteers have the opportunity to help the doctors, get patients signed in, and ready to be seen. South LA Gallery: TBA An exhibit of art pieces and images submitted by community members in Los Angeles, representing different themes of South Los Angeles. The gallery aims to shed light on a community and a city many people are not exposed to. The public will learn more about the population UMMA serves and the dire need to support UMMA to achieve a healthier, and better, South LA.

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UVP Tentative Timeline of the Year

Summer July-August- budget proposal planning Fall Quarter Week 1- applications available Week 2- collect apps, first volunteer meeting Week 3- first volunteer meeting Week 4-7- health fair/immunization clinic Week 9- volunteer meeting: evaluations, social Week 2-10- regular volunteer shifts Winter Quarter Week 1- schedule volunteers Week 2- volunteer meeting Week 3-8- health fair Week 9- volunteer meeting: evaluations, socials Week 2-10- regular volunteer shifts Spring Quarter Week 1- schedule volunteers Week 2- volunteer meeting Week 3-8- Hawthorne health fair Week 9- volunteer meeting: evaluations, socials; MSA End of the Year Banquet: volunteer appreciation Week 2-10- regular volunteer shifts

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