Fig 1 : The Central Console for the System Administrator

Fig 2 : Inventory of all the Computers We can add / remove column headers in a variety of ways We can sort by them and control number of records to display per page. This is complemented by in depth search system which gives us to add search criteria by clicking plus buttons and export the result in pdf and spreadsheet format

Fig 3 : The Computers Inventory Screen The template information and no of tabs like Software, Connection, Management etc...are seen. We can get storage information ie Hard disk size, free space in every partition in Volumes.

Fig 4 : Various Components of this Computer we can fine tune the information by editing each link to the component Eg we can fine define information about processor, memory type (SDRAM, DDR2 etc..)

Fig 5 : Various other assets connected to this computer A monitor, mouse, Keyboard and a printer are seen. We can logically connect / disconnect any asset at any point of time We can even get all the networking information and add / remove ports.

Fig 6 : similarly we can manage all the software information from Licenses to Installations

Fig 7 : This is the main Helpdesk window available for Administrators and Technicians we can search from the parameter and its value supplemented by nested queries by plus buttons Clicking on the Title takes us to the actual Ticket.

Fig 8 : This is the actual Ticket. The authority can change a few parameters like status, urgency, impact, priority, approval etc... Technicians can be assigned to this ticket and they add a new follow-up. Using Validation, the technician seeks Administrator's Approval. Also he can plan his Task A cost can be assigned for set of actions. The administrator can post this whole thread as Solution.

Fig 9 : Model wise statistical Report

Fig 10 : Ticket type by statistical Report **Note: All these report have Start Date and End Date. We can select for our own time interval Also facility of graphs, bar or pie charts, has been provided. All these we can export as pdf.

Fig 11 : From this screen we manage Contracts and their associated providers From Items tab we can add any hardware and/or software under this contract. Eg. for this ERP maintainence contract we add Server + ERP Software and other if any...

Fig 12 : Supplier / Manufacturer / Enterprise management screen Can attach associate Contacts and Contracts from here

Fig 13 : From here we manage various Contacts database. A contact can be exported in Vcard

Fig 14 : The Planning screen. The tasks can be added from Ticket's Task tab. The System Administrator has full control over his as well as Technician's tasks.

Fig 15 : From here we can add / edit as many profiles from relevant tabs shown

Fig 16 : This is the General User's Window from where he creates a ticket for incidence / request. It is pretty straight forward. He can also take at look at the subsequent follow-ups. Also a screen shot can be attached to further help the technician.

Fig 17 : This is the User management screen All the assets allotted to this user are being seen.

Fig 18 : From here the user just click on the date from the calendar to reserve the asset. And he has just to fill the necessary information