Beruflich Dokumente
Kultur Dokumente
SIRXRSK002A
January 2008
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Contents
Implement specific store security policies 3 Monitor and assess security procedures 4
Implement store security procedures relating to theft of merchandise.........................................................................5 Security of valuables Store policy on banking procedures 5 6
Implementing staff training and communicating store policies and procedures ...........................................................6 Reporting matters likely to affect store security..........................................................................................................7 TRAINING AND ASSESSMENT ACTIVITIES AND QUESTIONS........................................................................................8 Assessment task 9
ASSESSMENT MODE A - Oral questioning 10 ASSESSMENT MODE B - Skills observation checklist..................................................................................................11 Off-the-Job Training Log Participant survey of materials Suggested Answers 13 14 15
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SIRXRSK002A
The focus of this Step looks at implementing store policy and procedures. Before being able to implement these, it is first necessary to identify and collect those policies and procedures which currently exist within the workplace, dealing with the issues as listed.
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As a reminder, the issues of theft and cash movement have been excluded as they constitute the greatest threat to store security and as such are dealt with specifically later. The best and most effective way to monitor store security procedures for these issues is to prepare a checklist which identifies the essential requirements. Checklists can be used to assess how effectively store security procedures are being applied within the workplace. Checklists provide a visual summary of the issues involved in security and provide an overview of the most common deficiencies. The checklist can be used as a tool to identify whether staff have the required skills and knowledge and how they apply these skills and knowledge in the workplace. As such, a checklist is a valuable aid in determining any training required by the team and can help to identify what methods could be used to address any deficiencies for example, group training, individual counselling.
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Should you answer no to any of the questions listed above, revisit your policy and make amendments so that the no answers change to a yes response.
Security of valuables
In this instance, valuables are described as cash, credit, cheque and EFTPOS transactions that occur within a retail store including the equipment used to process and secure such transactions. This step looks at the policies and procedures required to ensure that opportunity for observation and theft by employees and other persons is minimised. Look at your store security policy on cash, credit, cheque and EFTPOS transactions and answer the following questions. Does the policy: Identify criteria for staff discount purchases? Identify criteria for purchases generally? Identify criteria for staff hold and staff lay-by?
Should you answer no to any of these, revisit your policy and make amendments so that the no answers change to a yes response.
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Should you answer no to any of these, revisit your policy and make amendments so that the no answers change to a yes response.
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2. What is the best and most effective way to monitor security procedures?
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3.
4.
Assessment task
Provide your workplace assessor with a detailed written report that identifies how you are able to monitor and maintain store security. Include samples and examples of workplace policies and procedures where appropriate.
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Instructions: In addition to written answers provided above, the trainee is required to provide verbal answers to the following questions that will be asked by the RTO Trainer. Read the questions prior to the Trainers visit, and be prepared to answer them, obtaining help where necessary. Did the trainee satisfactorily answer the following questions:
1. What do you need to do before implementing a security policy? 2. What is the best and most effective way to monitor security procedures? 3. What is the reason for the highest losses to retailers? 4. Why 2 questions do you need to ask before conducting staff training? 5. What are your workplace procedures for processing transactions? 6. How do you report problems with store security? Yes No
The trainees underpinning knowledge was: Satisfactory Notes/comments : Question 1: Question 2: Question 3: Question 4: Question 5: Question 6: RTO Trainer signature: Trainee signature: Date of assessment: Not Satisfactory
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Yes
No
N/A
Satisfactory
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Trainee signature:
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Assessment Strategies
C U R R EN T C O M P E T E N C I E S
Assessor Comments
Self-Assessment Other
The participant is competent has shown competence in all of the following elements:
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D A T E _ _ _ _ _ _ _ _ _
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D A T E _ _ _ _ _ _ _ _ _
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D A T E _ _ _ _ _ _ _ _ _
The Trainee is
NOT YET COMPETENT: Strategies to address gaps in trainee performance:
D A T E
F O R
R E A S S E S S M E N T :
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Company: __________________________________________________________________
Certificate: II III IV in Civil Construction Process Manufacturing Extractive Industries Retail Operations
Date
Duration
Date
Duration
Date
Duration
Date
Duration
Activity Code
1. 3. 5. 7. Read self-paced guides Met with Workplace Coach Discussion on phone Researched store policy and procedures 9. Researched workplace policies and procedures 11. Observed other staff member/s maintaining security 13. Other research 15. Staff training 17. Complete appropriate paperwork relevant to task 2. Developed knowledge of use and safety requirements 4. Worked on assessment tasks 6. Discussed assessment tasks 8. Researched legislative requirements 10. Researched industry codes of practice 12. Performance appraisal 14. Read relevant industry publications 16. Talking to the supervisor 18. Other: (specify) __________________________________________
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Q1.
Thinking in general about the material you were given for this unit, how would you rate it overall?
Circle only one answer Poor .... 1 Fair .. 2 Good ... 3 Very Good .. 4 Excellent ..... 5 Dont know ........ 6
Q2. How strongly do you agree or disagree with the following statements about the unit material?
Strongly Disagree
Disagree
a. The layout of the reading material made it easy to use/read b. The layout of the assessment material made it easy to use/read c. The font size of the material was large enough d. The reading material assisted me to complete the assessment e. The material was easy to understand f. The graphics/pictures were useful g. The graphics/pictures were sufficient in number h. The graphics/pictures were legible i. The materials was free from typing errors
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Agree 4 4 4 4 4 4 4 4 4
Comments: Please expand on the above points if you rated any of them less than 3 ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
1. What do you need to do before implementing a security policy? Before being able to implement these, it is first necessary to identify and collect those policies and procedures which currently exist within the workplace, dealing with the issues as listed. 2. What is the best and most effective way to monitor security procedures? The best and most effective way to monitor store security procedures for these issues is to prepare a checklist which identifies the essential requirements. 3. What is the reason for the highest losses to retailers? Theft of merchandise by customers or employees represents the single highest reason for loss to retailers. 4. Why 2 questions do you need to ask before conducting staff training? Before conducting any staff training you must establish the answer to two questions: What needs to be learned? Who needs to know it?
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