Nor Azly Abd Rahman

BLOCK B 6-16, SERDANG VILLA APARTMENT, JALAN KASTURI, SEKSYEN 11 TMN BUKIT SERDANG, SERI KEMBANGAN, 43300, Selangor, Malaysia. Email:nor_azly@yahoo.com Tel:-0104022402(Mobile)

Resume Summary Current Position Current Specialization Highest Education Years of Experiences Expected Salary Employment History : Health Planner in Woongjin Coway (M) Sdn Bhd (March 2010 - Present) : Sales - Retail/General : Diploma in Business Studies/Administration/Management : 13 : MYR 3000

March 2010 - Present 1. Woongjin Coway (M) Sdn Bhd Position Title (Level) Specialization Role Industry Work Description : Health Planner (Junior Executive) : Sales - Retail/General : Sales Executive : Consumer Products / FMCG :

Health Planner is Coways wellness consultant who provides professional advice on products and services. In order to ensure the service quality, Health Planner is compulsory to attend training program and pass a qualification examination. As the Health Planner, we acknowledge that customers are the basis for the business and acquire firm trust from them by respecting their opinion, providing them with services and benefits from their perspectives and continuously creating values for them. Hence, we provides responsibility and duty for customers in Code and Ethics and recognizes customer as real business foundation. We strive to gain trust from customers through activities to enhance a value of customer.

March 2004 - March 2007 2. NURY INSTITUTE OF FAMILY & CHILD DEVELOPEMENT Position Title (Level) Specialization Role Industry Monthly Salary Work Description : Senior HR Exec (Senior Executive) : Human Resources : General HR : Non-Profit Organisation / Social Services / NGO : MYR 2500 :

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Duties & Responsibilities 1. Administrative Must maintain and update a filing system of all employees and also responsible for the upkeep and distribution of all company handbooks. If staff has a complaint or question, I must make time to address the staff's needs. 2. Training After a new employee is hired, the HR executive is responsible for organizing and conducting an orientation. This includes an introduction to the new employee's co-workers, explanation of all safety procedures, compensation programs, health benefits and retirement programs. The HR executive is also responsible for scheduling proper training classes for the new employee.

3. Management I must see to it that employees are following all HR procedures as portrayed in the company handbook. must observe and report employee performance to upper management and make recommendations for future career advancement. I also responsible for conducting interviews in an efficient manner and hiring personnel. 4. Compensation Must manage payroll for all employees under his management. I also responsible for entering all hours worked in a precise and honest manner, so that there are no mistakes on the employees paycheck. The company using the UBS Payroll System 2000 - 2004 3. Celcom (M) Sdn Bhd Position Title (Level) Specialization Role Industry Monthly Salary Work Description Inbound Call Center General Purpose: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities: 1. answer calls professionally 2. respond to customer inquiries 3. research required information using available resources 4. handle and resolve customer complaints 5. enter customer information 6. identify and escalate priority issues 7. route calls to appropriate resource 8. follow up customer calls where necessary 9. complete call logs 10. produce call reports 11. provide customers with product and service information 12. process orders, forms and applications Copyright 1996-2011, JobStreet.com. All rights reserved. : Customer Service Representative (CSR) (Junior Executive) : Customer Service : Call Centre Executive : Telecommunication : MYR 1400 :

1998 - 2000 4. A&W (M) Sdn Bhd Position Title (Level) Specialization Role Industry Monthly Salary Work Description : Assistant Restaurant Manager (Junior Executive) : Food/Beverage/Restaurant Service : Management : Food & Beverage / Catering / Restaurant : MYR 1200 :

Duties & Responsibilities: 1. On a daily basis, is to ensure that customers, employees and upper management are all satisfied with the work being done at the restaurant.

2.

Main duties required to oversee shift supervisors and other associates.

3.

Assigning tasks and creating work schedules to ensure adequate shift coverage.

4. complaints. 5. performance.

To monitors inventory levels, prepares customer orders and resolves customer issues or

5. Coordinates training sessions and ensures workers meet basic skill requirements and job

Educational Background Graduation Date: 1998 Diploma of Business Studies/Administration/Management Major Institute/University CGPA : BANKING : UNIVERSITY (i) TECHNOLOGY MARA, Malaysia : 2.53/4.00

Skills (Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)

Skill

Years

Proficiency

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CUSTOMER RELATION HUMAN RESOURCE FINANCE Languages (Proficiency: 0=Poor - 10=Excellent)

>5 2 2

Intermediate Intermediate Intermediate

Language Bahasa Malaysia English Personal Particulars & Preferences Date of Birth: 6 Nov 1975 Nationality Gender IC No. Expected Monthly Salary Availability Additional Info : Malaysia : Male

Spoken 10 8

Written 10 8

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: 751106-10-5095 : MYR 3000 : Immediately after notice period of 0 month(s)

I believe with my good customer communication skill and administrative background, my knowledge in and my experience in HR and my ability to learn quickly, would be considered as my advantages for the post I apply. I hereby enclosed a copy of my resume to give my further details of my personal details, my educational background and my working experiences.

Thank You.

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