FRONT OFFICE MANAGER

ASST. F.O MANAGER LOBBY MANAGER

RESERVATION MANAGER

RECEPTIONIST

CASHIER

GRE

BELL CAPTAIN

BELL BOY CONCIERGE COMMISSIONAIRE

VALET

FRONT OFFICE DEPARTMENT

RESERVATION

CONCIERGE

FRONT DESK

FRONT OFFICE CASHIERING LOBBY

BELL DESK

TELEPHONE OPERATOR

RATING SCALE The Rating Scale given below is to be followed, A brief explanation of each of the ratings has also been given below. Rating 1 Description Needs Improvement Explanation The appraisee consistently fails to meet the requirements of the position. Initiative, output and quality of work are below stated expectations. The appraisee demonstrates some competency in this area, but needs further improvement. The employee needs to work towards fully meeting expectations of the job. Initiative and output are of fair quality. The appraisee is a competent, knowledgeable, individual who consistently meets most of the requirements of the position as outlined. Outputs are generally dependable and of good quality. The appraisee demonstrates excellent performance. Initiatives and output are dependable and of high quality. The appraisee consistently meets all requirements. Plan of Action Job Orientation Programs, Training and Development. Performance Improvement Plan, Job Orientation & T&D

Below Expectations

Meets Expectations

Above Expectations

Significantly exceeds Expectations

The appraisee consistently demonstrates superior performance. Initiative and outputs are over and above the stated requirements of the job. The quality of work is exceptional. This rating should be reserved for truly outstanding performance.

Performance Enhancement Plan, Reward & Recognition & T&D Employee Development Programs & Management Development Programs, Reward & Recognition and T&D Succession Planning, Reward & Recognition

FOR ASSOCIATES AND EXECUTIVES

Rating COMPETENCIES / PERFORMANCE FACTORS: CoC Competencies as those measurable skills, abilities and personality trait that identify successful employees against defined roles within an organization. General appearance Grooming Smile readily Exhibits cordial attitude Initiative: Proactively takes appropriate action to get the job done. Communication Ability: Communicates knowledge clearly, accurately and thoroughly Interpersonal Skills: Works well with others; gets things done with people and keeps information lines open at all levels. Understands others point of view Organizational ability CustomerFocus:anticipate customer needs and built on relationship Is sensitive to guest needs Responds and speaks intelligently Possess good listening habits Team Working Skills: Comfortable working in a group; Respects other points of view; Prioritizes group goals over individual goals; Readily cooperates with other departments Flexible Willing to accept different shifts if necessary Is a team player Is not set in ways Professional Ability: Possession of professional knowledge and skills; Eager to stay updated with latest development; Ability in applying professional knowledge in carrying out the tasks. Projects maturity Is courteous Maintains control in difficult situations Development & Continual Learning: Demonstrates an ongoing commitment to learning & self improvement. Ethics, Integrity & Discipline: Earn the trust, respect & confidence of co-workers & customers through consistent honesty, forthrightness & professionalism. Result Oriented: Understands what needs to be done and stretching oneself to deliver results effectively. Innovative Thinking: Develop innovative solutions by reflecting on existing structures, inspires others. Professional attitude towards job Reports to work on time Positive attitude towards job

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For Heads and Corporate Heads

Rating COMPETENCIES / PERFORMANCE FACTORS: CoC Competencies as those measurable skills, abilities and personality traits that identify successful against defined roles within an organization. Grooming Initiative: Proactively takes appropriate action to get the job done. Communication Skills: Conveys difficult ideas and problems in a way that aids understanding. Interpersonal Skills: Works well with others; gets things done with people and keeps information lines open at al levels. Coaching & Mentoring: Actively partners with Co-workers to provide them with information, technique, instructions, feedback & encouragement to maximize their success on the job. Customer Focus:anticipate customer needs and built on relationship Performance Management: Sets demanding goals to challenge and get the best out of people. Business Strategy & Strategic Management: Work across functional teams to ensue all activities are contributing to the overall goals of the company. Change Management: Reshapes the team to deal with the challenges created by change and generates innovative & creative ideas which assist in progressing the change process. Leadership: Creates a vision, sets high standards, convinces & motivates others to strive towards them. Demonstrates confidence Stress tolerance: Works effectively even when tight deadlines exist prioritizes and structures tasks well.

weightage

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