ONLINE BANKING & BANK BY PHONE

ONLINE BANKING INCLUDES:

REAL TIME UPDATES Get up-to-the-minute updates on account information as we receive it. BILL PAYMENT Save money no stamps, no envelopes. Custom reporting for accurate records of payments. Calendar calculates when your payment will arrive. Set up future-dated and recurring payments. ONLINE STATEMENTS Eliminate paper by viewing your Citizens Bank statements conveniently online. TRANSFERS Save time by scheduling automatic transfers between Citizens Bank accounts. CHECK IMAGES View both front and back sides of your checks once they post to your account. E BILL Set up to receive your bills securely through your Online Banking account. ACCOUNT ALERTS Monitor account activity watch for a check to clear, keep an eye on a pre-set balance limit or even get notified when a certificate of deposit has matured. STOP PAYMENTS Easily enter stop payment requests for a single check or a range of check numbers. DOWNLOAD TRANSACTIONS Download your account activity in a variety of formats, including Quicken and Microsoft Money. SECURITY All Citizens Bank online accounts have three layers of password protection to help make sure only you can access your personal information. All Citizens Bank online transactions are encrypted to transfer your data securely.

ITS EASY AS 1-2-3

STEP 1
Go to citizensbanking.com Click on Sign Up for Online Banking.

STEP 3
Follow the prompts to set up free bill pay and online statements, and youre ready to access your account!

STEP 2
Click Personal Banking for your state. Select an account type. Read and accept the Agreements and Disclosures. Complete the enrollment using your account information. Create a user ID and password.

The next time you log in to your online banking account, you will be prompted to set up security questions. LET US MAKE IT EVEN EASIER Visit a branch and a Citizens Banker will personally help you set up online banking with bill pay and online statements. Call Online Banking Support 24/7 at 1-888-493-5142. Go to citizensbanking.com/online for links to more how-to information, including a demo practice account.

QUICK REFERENCE CARD

LOG IN 1. Go to citizensbanking.com 2. Click on Select Account to choose your state (left side of screen), then click Login. MAKE PAYMENTS 1. Click Make Payments. 2. Click Add a Payee to add a new business or person to pay, then return to Make Payments. 3. Choose your account under Use Funds From. 4. Fill in the Amount and send-on Date for the bill you want to pay. 5. Review and click the Make Payments button. MAKE A TRANSFER 1. Click Transfer Funds. 2. Select the Transfer From account, and then the Transfer To account. 3. Enter the Transfer-On Date and Amount, then click Continue. 4. Review and click Submit Transfer. SET UP AN ACCOUNT ALERT 1. Click on Customer Service. 2. Under Contact Options, click Add an Alert. 3. Choose the Alert and check Email if applicable. 4. Click Submit. HAVE A QUESTION? Click on the Help link near the top right of the screen. Call Online Banking Support at 1-888-493-5142. Email CustServ@citizensbanking.com Visit a branch office for personal assistance with online banking.

Bank easier with Online Banking

C LI C K O N OVE R TO C ITI Z E N S BA N K I N G.C O M
Experience banking like never before. With FREE Citizens Online Banking, you have fast access to many services right at your ngertips. Get information about your accounts quickly and make your life easier with the ability to pay bills securely online. Our online bill payment service is a safe and convenient way to pay bills, and, better yet, saves you time and money. Speaking of saving, save paper by accessing your statements securely online. Need to transfer money from one Citizens Bank account to another? Want to receive an alert when your certicate of deposit has matured? These services and more are available from your FREE Citizens Online Banking account. Sign up and start enjoying the benets today!

Want to Bank by Phone?

H E R E A R E S O M E I M P O RTA NT N U M B E RS F O R YO U:
CLIENT SERVICES 1 800 676 6276 Hours: M-F 7:30 a.m. 9:00 p.m. EST Saturday 8:00 a.m. 2:00 p.m. EST Talk to a member of Citizens Bank to quickly find the solution you need. AUTOMATED ACCOUNT ACCESS 1 800 806 1692 With 24/7 account support, you can get fast answers anytime. ONLINE BANKING SUPPORT 1 888 493 5142 Help is available 24 hours a day, 7 days a week (with the exception of holidays). APPLY FOR NEW ACCOUNTS AND LOANS 1 800 444 6989 Hours: M-F 8:00 a.m. 6:00 p.m. EST

1-800-676-6276

citizensbanking.com

4569-C-B (Rev. 6/08)