Beruflich Dokumente
Kultur Dokumente
Prepared for Md. Zahidul Islam Faculty and Course Instructor CBA - College of Business Administration
Night
ID
10102061 10102033 10102059 10102066 10202023
Name
Taslima Taher Munmun Md.Rasel Babu Md.Rasal Sayed Muztaba Ali Md. Shafiqul Alam
Program
BBA BBA BBA BBA BBA
Letter of Transmittal
11th April 2011 Md. Zahidul Islam Instructor of MGT 104 (Legal Environment of Business) IUBAT- International University of Business Agriculture and Technology. 4 Embankment Drive Road, Sector #10, Uttara, Dhaka. Dark Night Subject:
Dear Sir, Here is the Report on Standard Chartered Bank It is great gratification for us to submit our report on the topic of Standard Chartered Bank. We have prepared this report, as part performance of the course MGT 104 (Legal Environment of Business).This report contained some important things and policy of SCB (Standard Chartered Bank), for preparing the report we visited some web pages, it required more than 15 days. Thank you very much for providing us this type of opportunity and giving us the necessary guidance and direction needed for preparing the report. We express our heart full gratitude to you to go through this report and make your valuable comments. We hope this type of report will be able to fulfill your expectation towards us.
Thank You Yours truly, Md. MD. Rasal Group Leader of Dark Night.
Letter of Authorization
11th April, 2011 IUBAT- International University of Business Agriculture & Technology 4 Embankment Drive Road, Uttara Model Town Sector 10, Dhaka 1230
Md. Rasal The group leader of Dark Night Bachelor of Business Administration
Dear, Md. Rasal You will be happy to that a report Standard Chartered Bank has been assigned to you. I received your proposal two weeks before. You will have to submit the report as soon as possible based on your proposal. I hope you will successfully complete the report on time. If you have any kinds of queries dont hesitate to contact with me. With thanks Sincerely Md. Zahidul Islam Faculty and Course Instructor CBA - College of Business Administration
Acknowledgement
As we have prepared the report we achieved a lot of information from this report. We have known the history of name, history & use of various modern technologies which is very essential part of modern Banking.
In the process of conducting this report, we express our gratitude and respect to some respectable person for their enormous help and giant support.
First of all we thank to Md. Zahidul Islam Faculty and Course Instructor College of Business Administration who helped out by his brilliant guidelines to make this proposal, without which it was not possible to conduct it.
Executive Summary
Standard Chartered PLC provides consumer and wholesale banking products and services to individuals, small and medium-sized enterprises (SMEs), corporate, and institutional customers. It offers savings accounts, demand drafts, foreign exchange services, safe deposit boxes, and telegraphic transfers; personal loans and mortgages; credit cards; life, savings and retirement planning, health and medical, home, motor, and travel insurance; and investment advisory services. The company also provides private and priority banking; international banking; cash management; trade finance and working capital, including import, export, and cross-border financing services; business installment loans and mortgages; transaction banking, financial markets, and corporate finance services; SME banking services; custody services; and Saadiq Islamic banking services, as well as Internet banking services. It operates approximately 1,700 branches and outlets, and 5,600 ATMs primarily in India, Hong Kong, Singapore, South Korea, the Peoples Republic of China, Malaysia, Indonesia, Brunei, Thailand, Taiwan, Mauritius, Vietnam, the Philippines, Pakistan, the United Arab Emirates, Qatar, Jordan, Sri Lanka, Oman, and Bangladesh, as well as in Africa, the Americas, and Europe. The company was founded in 1853 and is headquartered in London, the United Kingdom.
Content 1. Background And Introduction 2. Main Services 3. Vision And Mission 4. Total Offices At National And International Level 5. Objectives 6. Information System In Standard Chartered 7. Management Overview 8. Organization Computing Resources 9. Organization Transaction Processing System 10.Management Information System 11.Classification And Specific Problem 12.Overview 13.History 14.Contact Centre 15.Conclusion And Future Work 16.Recommendations 17.Limitation 18.Suggestion 19.References
Wholesale Banking:
Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance, Derivatives & FX Options, Commodity Finance and deposit products.
Islamic Banking:
Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive international banking services and a wide range of Shariah compliant financial products that are based on Islamic values.
Vision
To be the preferred provider of Islamic financial products in the market.
Mission
To create exceptional value for our clients, investors and staff; through market leadership in providing innovative Shariah compliant products and solutions, and by adopting and living our core values.
AREAS OF BUSINESS:
Standard Chartered have branches in all the main 25 cities of Pakistan. It has more then 150 Branches in Pakistan.
MAIN OBJECTIVES:
Standard Chartered Bank is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Treasury, Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer outstanding value to their customers by providing knowledgeable, efficient and reliable service in a personal, helpful and responsive manner. Central to this service philosophy is the professional consultative approach they take with each customer. By getting to know the customer better, they can identify the customer's needs and match them with quality products which suit their best.
MANGEMENT OVERVIEW:
Organization management chart:
CEO Executive Director
Regional Managers
Regional Manager s
Regional Managers
Branch Manager s
Branch Manager s
Branch Manager s
Branch Manager s
Branch Manager s
Application Software:Following application softwares are used in our organization and functioning of our information system; Microsoft Office NOD32 Anti-Virus Adobe Reader
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System Software:Following application softwares are used in our organization and functioning of our information system; Operating System (Windows XP and Linux) for PCs. Windows 2003 server for mainframes
Hardware Resources:Following hardware resources are required for the functionality of IS and organization: Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners Dell Mainframes
Computing Type:In Standard chartered bank, they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization.
A Transaction Processing System (TPS) is a type of information system. TPSs collect, store, modify, and retrieve thetransa ctions of an organization. A transaction is an event that generates or modifies at a is eventually stored in an information system. From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs, a special kind of programs. The essence of a transaction program is that it manages data that must be left in a consistent state.
Payroll TPS:
In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. It get information about the employee from the employees department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the LN record of the employees efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).
Customer Identification:
In Standard Chartered bank there is their own information management named software Virses is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not.
Employees Record:
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All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup named LN which makes records of all the transactions made by an employee. This help management to monitor the working efficiency of an employee.
Online Complains:
Standard Chartered bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department.
Advices:
As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank, so incase if someone account balance is getting near to zero the system automatically alert the management about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to check the account balance.
Account Opening
This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no., income, city name. Process: Information sends to the virses. Output: new account opened in the bank
Online Activity
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Purpose: Transfer funds with the organization. Input: Concerned Branch code, city name, account title, amount & the transaction. Process: The information will send to organization server (HUB). Output: Transfer of fund to the concerned branch.
ATM Card
Purpose: Easy with draw of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is correct then it is forward to customer service centre. Output: Issue of credit card.
Car Financing
Purpose: Leasing a new car. Input: Account title, down payment amount. Process: The information is send to the HUB and verify the account of customer and make the schedule for leasing for the given period of time. Output: Customer can get a new car.
patched. We use QualysGuard as a dynamic tool to underpin this process." says John Meakin, Group Head of Information Security, Standard Chartered Bank. "Our aim is to achieve the right level of security on our global networks. This means a clear and accurate understanding of what needs patching and ensuring that it remains reliably patched. We rely upon QualysGuard to underpin this process." "Being able to report on remediation and response plans has also helped us meet strict financial compliance requirements. Qualys Guard reports give me and my security team an instant overview of the overall level of health of security in my organization." [By John Meakin ]
"Regulatory pressures and increased exposure are driving more complex requirements for managing security risk. Our vulnerability management strategy gains us the ability to view and act upon security risk as it pertains to our organizations assets" said John Meakin. "The reports also enable me to justify the investments we need and further define our security strategy. Today, we really can deploy our security manpower much more effectively in both preparing and responding to security incidents." concludes Meakin
OVERVIEW:
Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreign bank with over 150 branches in the country. The history of Standard Chartered in Pakistan dates back to 1863, when the Chartered Bank of India, Australia and China first established its operations in Karachi. In 2006 Standard Chartered Bank acquired Pakistan's Union Bank. On 30 December 2006, Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank (Pakistan), to create Pakistan's sixth largest bank.
History:
Standard Chartered Wholesale Banking builds on over 150 years of banking experience in Asia, Africa and the Middle East. In fact, were the only international bank with over 90 per cent profits generated from these areas. Our excellent local knowledge of attractive growing markets around the world consistently places us in the top three providers for our clients wholesale banking needs. Known as The bankers bank, we are recognized for our unmatched on-the-ground expertise and relationship-focused approach to business.
Contact Centre:
Our 24 hour Contact Centre is available to assist you with resolving any problems you might have:
First level Vpay/Visa card resolution First level resolution of personal loan issues Cheque book and statement requests Checking account balances/transaction history Obtaining information on products and services Feedback and complaint handling
You can reach us either on telephone: +234 1 270 4611-4 or via email.
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For Visa enquiries, contact the 24hr hour helpline on: +234 803 535 0944
Recommendations:
The reports starts with the background history of the bank such as when it establish in Pakistan, the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints. These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations.
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Limitation:
While preparing the report we had a lot of limitations. Still now we read or learn from books only but in practical its difficult. The difficulties we faced to prepare the report are given below. We are not experienced so that we faced lot of problems. Unavailability of lab and electricity problem. We didnt get much time to gather huge information about modern technology
SUGGESTION
The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. With the increase in the technology, the bank should made its IS up-to-date for Providing best services to their customers and attracting more customers and Increasing its productivity. The security of these systems should be made. Credit cards system should be improved providing the unique facilities to their Customers which the other banks has not yet introduce
References:
Websites: www.google.com
Others:
Business magazines & Books. Newspapers
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