Beruflich Dokumente
Kultur Dokumente
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Company prole No more business as usual Establishing good CR governance About this report 2009 achievements Responsible banking in a changing environment Business An important conversation Meeting the 2009 objectives Investing responsibly Responsible sourcing Business objectives 2010 Employees Supporting our employees in challenging times
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Meeting the 2009 objectives Employee objectives 2010 Employee data Environment The climate challenge continues Meeting the 2009 objectives Environmental objectives 2010 Environmental impact Society Financial skills for the next generation Meeting the 2009 objectives Society objectives 2010 Key Group facts Reporting principles
COMPANY PROFILE
Company prole
The Danske Bank Group serves more than 5 million retail customers as well as many corporate, public sector and institutional customers in 14 countries. The Group focuses on traditional banking based on the universal banking model, which includes serving customers through nationwide branch networks, online banking and telephone banking in all our markets. Some 2 million customers use the Banks online services. The Group has substantial activities in the nancial markets as well. Danske Markets conducts trading in equities, foreign exchange and xed income products; manages the Groups investment portfolio; and is responsible for corporate nance and corporate and institutional banking. The Group also includes Danske Capital, our asset management unit, and Danica Pension, Denmarks largest provider of pensions, life insurance and health care insurance to both personal and corporate customers. The Groups 22,000 well-qualied staff members provide reliable service tailored to the individual needs of our customers. Our mission is to become the best local nancial partner. To reach this goal, we build customer relationships and nancial partnerships on our core values and a thorough knowledge of our customers circumstances, requirements and desires. This report on Corporate Responsibility and the Groups CR policy are also based on Group core values such as integrity and accessibility. Read the CR policy on our Web site at danskebank.com/responsibility.
At the Danske Bank Group, we take responsibility by helping to stabilise the economies we are part of while managing the social and environmental impact of our business.
PETER STRAARUP / CHAIRMAN OF THE EXECUTIVE BOARD
We made cost reductions in all parts of the Group in order to match the changed business environment and the decrease in activity, and they included staff reductions. We worked together with trade unions to mitigate the number of layoffs and carefully planned the retirement process for those we had to let go. At the group level, we stayed focused on ensuring good, exible working conditions for all our employees. I am very pleased that our employees general satisfaction and motivation did not diminish in 2009 despite the hard times. In fact, the rating of senior managements ability to make the right decisions and inform employees rose from an already high level.
grate CR in our core business. Since the nancial environment is still extremely challenging, however, we must prioritise our CR efforts even more than before. In times of crisis, we must be able to measure the effect of our activities. Prioritising can be hard, but it is also healthy for the business. Actually, many of our environmental activities have an almost immediate cost-saving benet as well as a positive effect on the environment. Although the nancial crisis dominated our concerns in 2009, we still created positive results in the CR area. The crisis clearly demonstrated the importance of investing in the nancial education of the next generation of consumers. At the Danske Bank Group, we know that consumers with good nancial skills not only handle their own nances better. They also help to increase competition, innovation and prod-
uct quality in the nancial markets by challenging us to develop better products and solutions. For these reasons, in 2009 we strengthened our Financial Literacy and Investment in Education Programme by developing three new initiatives. In December 2009, we met an important goal by attaining carbon neutrality. The achievement coincided with the UN Climate Change Conference in Copenhagen (COP15) and sent a strong signal about our ongoing commitment to mitigating climate change.
Continuing commitment to CR
Exercising corporate responsibility remains pivotal in the Danske Bank Groups business model, and in 2009 we kept working to inte-
Whistleblowing
All companies need to manage the risk of things going wrong. When something does go wrong, employees are usually the rst to notice. As part of its good corporate
CR management
In 2009, we strengthened the CR management framework. Overall responsibility for Group CR policy lies
CR governance structure
INTERNAL AUDIT BOARD OF DIRECTORS EXECUTIVE BOARD GROUP CR BOARD CR SECRETARIAT LOCAL EXECUTIVE SPONSOR LOCAL COORDINATORS SRI BOARD
with the highest CR governance body, the Group CR Board, which is headed by CFO Tonny Thierry Andersen, member of the Executive Board. All the Group CR Board members are also members of the Groups Executive Committee. This ensures that CR principles are rmly rooted in the executive management as well as in the Groups various country units. The Group CR Board meets twice a year to discuss corporate responsibility on a strategic level. Other governance bodies, such as the Socially Responsible Investment Board, are responsible for developing and implementing specic policies and programmes. In 2010, we will establish a Responsible Sourcing Board to oversee and make executive decisions on supplier issues.
head ofce in Copenhagen, the Group CR Secretariat, is responsible for the continuing development of the Groups CR strategy. The department also coordinates Group activities and manages the internal and external reporting on the Groups CR performance, including the Global Compact Communication on Progress. The Group CR Secretariat reports directly to the CFO. The CR Secretariat staff act as specialist consultants to other units and direct attention to CR issues that are not being addressed by the organisation. According to the CR strategy, CR issues should be managed by the relevant business unit or support area whenever possible. For example, supplier issues are handled mainly in purchasing and contract management departments, and employee issues are handled by HR and local management.
Local integration of CR
As an extension of the Group CR Board, each of the Danske Bank Groups seven major country units has appointed a local executive to supervise the implementation of Group CR policies and strategies at the unit. At the operational level, corporate responsibility matters at the country units are managed by local CR coordinators, who work closely with the Group CR Secretariat.
CR strategy development
A department located at the Group
Guidelines
Our CR reporting is organised in accordance with the GRI Sustainability Reporting Guidelines (G3). On our Web site, you can see a GRI index that corresponds to the relevant principles of the UN Global Compact. For our greenhouse gas emissions reporting, we also draw on guidance from the Greenhouse Gas Protocol and ISO 14064-1. For more information about the scope of this report, reporting principles and calculation of data, see page 35 of the report and the reporting principles on our Web site and in CR Fact Book 2009.
Statutory requirements
Public interest in corporate responsibility reporting has grown considerably in the past few years. Investors, analysts, customers and
2009 achievements
In 2009, the Groups work with corporate responsibility led to our inclusion in one of the worlds most widely recognised indexes of socially responsible companies, FTSE4Good. The index, which is managed by Financial Times and the London Stock Exchange (FTSE), contains companies with strong sustainability proles. The Groups inclusion in FTSE4Good sends an important signal to our investors that we work seriously on our environmental, social and ethical impact.
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2009 Highlights
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Ensuring nancial stability is a shared responsibility. At the Danske Bank Group, we want to be part of the solution.
TONNY THIERRY ANDERSEN / CHIEF FINANCIAL OFFICER
economy because they facilitate access to capital, investment, payments and other transactions. With the two bank packages, the Danish state has underscored the importance of this role. Since 2007, we have addressed the broader aspects of our value creation in what we dene as our economic footprint. Our various interactions with stakeholders and the communities where we operate create mutual value. This value can take the form of the sound advice that we give our customers, the knowledge that our employees bring to work, or the skills we help build in our nancial literacy programme. In 2009, the Danske Bank Group had around 5 million customers and 734 branches in 14 countries. Access to capital is necessary if businesses are to grow and private individuals are to prosper. At Dan-
ske Bank, we recognise our responsibility to nance the projects of our personal and corporate customers. This does not mean we can say yes every time a customer approaches us. That would not be responsible. But we help to maintain a sound economy in our markets by continuing to lend in a responsible manner. In 2009, the percentage of loan applications from new and existing Danish customers that were approved remained stable at 92% for retail customers and 87% for corporate customers. In Denmark, the Group issued a total of DKr75bn in new loans in 2009. The Group employs more than 22,000 people. Most of them have a nancial education, but we are also one of the biggest employers of IT professionals in Denmark. We train our employees in order to equip them to meet the demands of technological developments and
increasing specialisation. In 2009, employees received DKr12,500bn in salaries (including pensions and social benets). In addition, the Groups investment in training and education benets employees and ensures their employability. In 2009, the Groups payments to suppliers amounted to DKr14,545bn and its corporation taxes, including VAT and social contributions for employees, amounted to DKr4.9bn. Governments also beneted indirectly from personal taxes of DKr3.5bn paid by Group employees. Because of our participation in the Danish state guarantee scheme, the Group may not pay dividends or repurchase shares for a period of two years starting in October 2008. Therefore, no dividends will be paid to shareholders from earnings in 2008 or 2009.
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Business
An important conversation
In 2008 and 2009, the nancial crisis had a profound effect on the nancial services sector, at both the business and reputational levels. In 2009, public surveys indicated that banking customers in Denmark were among the least satised in Europe (sources include the Epsis survey, with more than 50,000 interviews throughout Europe). Since Danske Bank is the largest retail bank in Denmark, we were also affected by the general lack of trust in banks. Retail customer satisfaction in Danske Bank Denmark dropped from 73 in 2008 to 67 in 2009 (see page 15). To investigate this situation further, we undertook various surveys of retail and corporate customers. The results revealed that the crisis has affected condence in the Bank considerably. Even though the respondents were condent that Danske Bank would get through the crisis, concerns about the Banks performance and specic one-off events weakened the Banks competitive position in comparison with its standing before the crisis. Web site, and 3,500 expressed their opinions in an open blog. We monitored the blog around the clock and arranged for relevant Danske Bank employees to respond promptly to more than 750 blog posts and give qualied and serious consideration to our stakeholders concerns. The posts ranged from personal experiences with the Bank to general views on the nancial crisis and the role of banks in society. Although many people expressed satisfaction with and condence in the Bank, many others were disappointed and highly critical. The majority of the posts fell under three headings: responsibility, dened as a broader nancial responsibility towards customers and society; transparency, dened as greater disclosure of prices, fees and product terms; and accessibility, dened as a respectful and forthcoming approach towards customers at all times.
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Now we go to work
The blog posts supplied us with invaluable knowledge about our stakeholders concerns and expectations as well as about their opinions of the Bank as a service provider. This knowledge, together with information from our customer satisfaction surveys, laid the foundation for the development of 23 concrete measures that we have initiated in order to become a better bank. We have gone to work to become more transparent, accessible and responsible in the eyes of our stakeholders. For example, we realised that some customers feel Danske Bank is inaccessible, reluctant to admit mistakes, and unable to recognise when we can do better or to learn from others. We wish to change that perception and own up to our actions, including the ones we could have performed better. One way to do this is by being more accessible
when a customer les a complaint. We therefore launched a new page on our Web site where customers can post ideas and le complaints, nd statistics on complaints, and see our answers to the most common problems that customers experience. Also, as they face a more complex nancial reality than before the crisis, many customers feel they do not have enough information about their nancial options. Our advisers will therefore become more proactive, contacting customers with concrete suggestions on how they can make the most of their nancial resources. In 2009, Danske Bank Denmark earmarked DKr75m to develop advisers competencies. An important element in this programme is providing relevant nancial services in a low-growth economy. This initiative is very much in line with the Groups Financial Literacy pro-
gramme, which focuses on enabling our future customers to make sound nancial decisions.
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ACTIVITIES 2009
Launch online advisory programme for 18-27 year olds Co-found and launch Dansif, the Danish version of Eurosif Ongoing implementation of Moment of Truth method of surveying customer satisfaction
RESULT
young adults think they know and what they actually do know about personal nance. Nevertheless, the majority of the age group acknowledged that they need to learn more about these matters. In response to this need, we developed Mind Your Money, an advisory Web site for young adults. The site is built upon situations that are particularly relevant to 18-27 year olds, such as travelling, entering university, starting a home or having children. On the site we have developed new ways of communicating personal nance to this age group by focusing on exploratory interaction with simple tips, visualisations, tools and calculators. Mind Your Money was developed in 2009 and will be launched in Denmark, Finland, Sweden and Norway in 2010.
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we evaluate whether the customers budget can accommodate it. This may lead to a loan and perhaps also the sale of insurance. But our advisers must always recommend the product or solution that is best for the customer. To make sure that there is no doubt about this principle, in 2009 the Group decided to abolish bonus payments to all branch staff in Denmark.
from 2008 to 2009 varied greatly across the Danske Bank Group. It is not possible to detect a uniform effect of the turbulent times, either in feedback from our own customers or in the scores in the markets in general. The satisfaction scores from personal customers were either even with last years scores or higher in four of our six main national markets. The same was true of our SME customers in three of our six markets. In
Denmark, we have seen a decline in the scores of both personal and SME customers. Considering the circumstances and challenges in the Danish market in the past year, this development was not unexpected. Even though this drop is not unique to Danske Bank in the Danish market, we take it most seriously and have begun to address the issue through various initiatives. Read about them in more detail on pages 12-13.
Customer satisfaction
The change in customer satisfaction
2009
67/72 69/68 77/73 76/64 73/72 68/66
2008
73/76 69/67 79/80 74/70 72/70 64/61
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Investing responsibly
In 2008, the Danske Bank Group introduced a policy for socially responsible investment (SRI) and a screening framework to ensure that the funds we invest on behalf of our customers are not placed in companies that violate internationally recognised standards for human rights, working conditions, the environment and anti-corruption. Since its inception, we have excluded 24 companies that did not comply with the policy. We have also begun dialogues with a number of companies. The SRI programme has been well received by the Groups stakeholders. Danske Capitals institutional customers welcomed the policy and the processes we have adopted to exclude noncompliant companies. Major Danish local authorities have asked Danske Capital to help them
integrate environmental, social and governance issues structurally in their investment decision-making process. These concerns are addressed by Danske Capitals current programme.
PRI
In January 2010 the Danske Bank Group Executive Board decided to sign on to the UN Principles for Responsible Investment (PRI), committing the Group to applying six principles in our day-to-day investment processes. The PRI initiative provides a voluntary and aspirational framework for incorporating environmental, social and governance issues into mainstream investment decision-making and ownership practices. Our decision to endorse the PRI reects our ambition to align our environmental and social performance with the highest corporate standards. The principles will be implemented in 2010.
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Responsible sourcing
In 2006, the Danske Bank Group introduced a number of environmental standards to be met by suppliers and selected products. In 2007, the Group signed the UN Global Compact, committing ourselves to promoting human rights, labour standards and environmental concerns.
We have decided to expand our supplier initiative by establishing an overall framework for responsible sourcing in order to identify social, ethical and environmental risks across the supply chain. The framework will allow us to actively promote compliance with international standards and guidelines among our suppliers and to limit
our own business risks. In 2010, we will identify our strategic suppliers and related risks. On the basis of this inventory, we will formulate a responsible sourcing policy and establish an adequate framework for handling suppliers. We will also establish a responsible sourcing board to ensure a systematic review of the Groups suppliers.
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Employees
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Even though we are not happy about the layoffs, the Group dealt with the process responsibly and union representatives felt well-informed.
PER TOUBRO / DANSKE BANK SECTION OF THE DANISH FINANCIAL SERVICES UNION
ically with customers in nancial difculties, but our employees had never experienced economic conditions as extreme as the current ones. Over 100 Northern Bank employees received training in areas such as debt problems that covered not only the practical and technical aspects but also the emotional effects of such issues.
to ensure a dignied process for all involved. The organisational units affected made thorough preparations focused on the managements role making sure that local managers did everything possible to lessen the stress and insecurity for the affected employees. Despite the hard times, our employees general satisfaction and motivation has not diminished. The results of our annual employee opinion survey show that our employees support the way we have dealt with the crisis. The rating of senior managements ability to make the right decisions and inform employees rose from an already high level. The survey also reects the difcult period we have been through, however, as our employees perception of the Groups image was signicantly lower than in the year before.
Staff reductions
In 2009, the Danske Bank Group made a necessary but difcult decision to reduce the number of staff. Before the layoffs, the Group worked together with trade unions to mitigate the number of terminations by various means such as early retirement arrangements and a exible freeze on recruiting and lling vacated positions. Once the decision about the staff adjustments had been made, the key objective became careful planning
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ACTIVITIES 2009
Introduce Danica Health Promoter for all employees in Danica Pension Evaluate exibility and inclusion at the Groups individual units Conduct activities to promote examples of diversity and inclusion
RESULT
for a full-time position to be divided between two people, with all the activities and responsibilities of the job shared between them. Despite these initiatives, there are still areas where we are not fully exploiting the potential of our staff diversity. For instance, we want more women to pursue management careers (currently 34% of our managers are women). And while our staff generally believes that the Group offers great career opportunities (our employees rate this above the benchmark in the employee opinion survey), there are still some cultural and organisational barriers we need to address. For these reasons, in 2009 we launched additional initiatives to promote diversity and inclusion.
more inclusive culture. In 2009, we launched an internal campaign showcasing managers whom we consider positive role models, either in representing a particular employee group or by being exemplary diversity managers. Managers play a key part in making productive use of our diverse workforce. In 2009 we joined Diversity Lab, a business network founded by the Danish Institute for Human Rights for the purpose of developing diversity management tools. In order to ensure that the project is grounded in our organisation and that the tools we develop work in practice, our Shared Services Centre unit participated in a pilot project in which new methods to promote diversity and inclusion were tested. In 2010, we will integrate an inclusion training module in a course for new managers.
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Working systematically on diversity management will certainly have a signicant bottom-line effect, for example because of increased productivity in the collaboration with our Indian colleagues both in Denmark and in Bangalore.
PETER DALSGAARD / VICE PRESIDENT, CONSULTANCY SERVICES
The Board of Directors Renumeration Committee monitors trends in the Groups salary and bonus framework, including the incentive programmes. The Committee reports to the full Board of Directors and makes preparations for the Boards consideration of human resource issues, particularly terms and conditions of employment, remuneration and retirement benets. As stipulated in the Act on nancial stability, the Danske Bank Group will not use share options as part of management compensation until September 2010, and in 2008 and 2009 the Executive Board did not receive any performance-based compensation. The actual remuneration of members of Danske Banks Board of Directors and Executive Board is disclosed in the annual report and also on the Corporate Governance Web site.
Management remuneration
The principles of the Danske Bank Groups remuneration policy reect the Groups objectives of a sound governance process and long-term value creation for the Groups shareholders.
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This job has proved to be equally challenging and rewarding both professionally and personally.
LENE FRIIS ANDERSEN / VOLUNTEER DEBT ADVISER
chance to make a difference. In 2009, a number of philanthropic organisations launched a debt advisory service with funds from the Danish Ministry of the Interior and Social Affairs. The programme is intended to help people with debt problems manage their nances, and it is staffed by volunteers who work in the banking sector. The Danske Bank Group considers this initiative fully in keeping
with our efforts to promote nancial literacy and supports the project by paying for a portion of the time that our employees spend serving as debt advisers. Many employees have applied to volunteer. The rst volunteers began advising people in autumn 2009, working in teams with attorneys, social workers and advisers from other banks.
EMPLOYEE OBJECTIVES 2010 Ensure diversity and inclusion among employees Run diversity role model campaign on the intranet Promote employee health
GOALS AND ACTIVITIES 2010 Implement inclusion training module in a course for new managers. Continue diversity role model campaign. Conduct follow-up survey.
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SEE THE CR FACT BOOK AT WWW.DANSKEBANK.COM/RESPONSIBILITY FOR MORE EMPLOYEE DATA AND A BREAKDOWN BY COUNTRY
EMPLOYEE DATA
Staff details
GROUP 2009
COMMENTS
GROUP 2008
COMMENTS
Number of full-time employees, end of year Percentage of women in workforce (%) Percentage of women in management (%) Average age Average years of service
Work-life balance
22,093 57 34 42 15
23,624 58 34 42 15
Women working part-time Men working part-time Avg. No. of maternity leave days (days per employee on leave) Avg. No. of paternity leave days (days per employee on leave) Leaves of absence granted for other reasons (No. of employees granted leave of absence during year)
Health and safety
Absence due to illness (Avg. No. of days lost through illness per employee) No. injuries or post-traumatic stress related to robberies No. other physical or psychological injuries
Competency development
Ex BAL, FI
Ex BAL, Fl
Ex NO, BAL
Opportunities for professional and personal development as perceived by the employees (scale of 0-100)
Employee satisfaction
74
74
Employee satisfaction and motivation (scale of 0-100) Employee loyalty (scale of 0-100) Employee turnover (%)
72 78 6.2
72 78 8.4 Ex Fl
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Env ironment
Carbon-neutral operations
The year 2009 was also an important time for climate matters internally at the Danske Bank Group. We achieved our ambitious goal of carbon neutrality through reductions of CO2 emissions and investments in external renewable energy projects. We offset a total of 56,000 tonnes of CO2 emissions. Our carbon-neutral status helps us better understand the implica-
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coming months, years and decades. It supports the exchange of information and networking to promote a transition to a low-emissions and eventually a climate-neutral society.
giving them an inuence on our credit granting. For example, the EUs carbon allowance regulations have a strong effect on energy-intensive industries. If rising expenses for the purchase of carbon allowances cannot be passed on to customers, the regulations will result in lower earnings and credit quality.
Bank Group has a broad outreach to stakeholders and a prominent platform for sharing knowledge on the climate change challenge. In 2009, Danske Bank Denmark, Realkredit Denmark (our mortgage nance subsidiary) and home (our real estate agency) joined a partnership in the Danish Ministry of Climate and Energys 1 tonne less campaign. The campaign encourages people to reduce their personal carbon footprint by 1 tonne. Since the Group is a mortgage nance provider, its participation included showing homeowners how they can improve energy efciency, for example by investing in renewable energy or better insulation. We also tried a new way of communicating with customers in our interactive Climate Magazine, which was accessible from our Danish Web site and online banking facilities.
Investing in climate
In October 2009, Danske Invest launched KlimaTrends (ClimateTrends), a new mutual fund that invests in companies that are expected to respond well to the climate challenge. The investment universe is not limited to green companies but includes companies that develop technologies to moderate climate change and companies with a good strategy for adapting to climate change.
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ACTIVITIES 2009
Achieve carbon neutrality by December 2009 Implement the environmental management system in Finland and the Baltic states Raise supplier requirements
RESULT
over two years. From 2008 to 2009, the reductions totalled 35%. We estimate that we saved 871 tonnes of CO2 with the TelePresence meetings alone. Travel also declined in 2009 because the Group completed the IT integration of Sampo Bank.
electronic media as an alternative to ordinary mail for document distribution. The study showed that changing to the electronic mail system has a positive effect on the environment. Electronic mail proved better in all aspects of the survey impact on climate, acidication, smog formation, fossil-fuel consumption and renewable energy. For several years, the Danske Bank Group has worked on digitising a wide range of processes, mainly to optimise customer service and minimise paper consumption. One initiative is intended to increase the number of customers who receive account statements, annual summaries and pay slips by electronic media instead of in conventional paper documents. At the end of 2009, more than 1.7 million customers had received more than 32 million documents via the Internet.
Reducing travel
In 2008-09, the Group established 16 studios for TelePresence meetings in order to reduce travel, costs and environmental impact. On the basis of this investment, the Group set an objective of reducing CO2 emissions from air travel by 15%
Digital banking
In 2008, the Danske Bank Group took part in a research project to quantify the environmental effects of using
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31%
Air travel
8%
Energy consumption
18%
Paper consumption
The Group is also working to enable customers to sign electronic documents with digital signatures, either at home or at a branch ofce. The project will lead to faster processing, less expensive products and reduced paper consumption. The Group has set a goal that 80% of all credit approvals will be made electronically by the end of 2010.
mental impact. The system builds on the ISO 14001 standard, and in 2009 it was updated to integrate the ISO 14064 requirements on the quantication and reporting of greenhouse gas emissions and reductions. The environmental management process was further strengthened by the implementation of a new IT system for data collection and reporting. One objective for the EMS in 2009 was to expand its coverage to Finland and the Baltic states. With procedures and objectives in place, the implementation in Finland is well under way, although the system has not yet undergone the rst internal audit. The implementation in the Baltic states was postponed because the difcult nancial conditions in the region require the organisations full attention.
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ENVIRONMENTAL OBJECTIVES 2010 Group objectives Extend and develop environmental management system (EMS) Continued focus on climate and CO2 reductions Improve internal control procedures for environmental data. Finish implementation of EMS in Finland. Reduce the Groups CO2 emissions from travel by 15% from 2008 to 2010. Set group-wide target for energy reduction. Implement new lighting programme. Identify further potential for digitising and reduction of paper. Implement updated business procedures for environmental screening. Continue internal awareness activities about the Groups environmental policy and climate strategy.
Continued focus on supplier requirements Increase the environmental awareness of the employees Selected national objectives Denmark Ireland Northern Ireland Norway Sweden Finland
Reduce energy consumption by 10% within ve years of 2008. Reduce energy consumption by 5% from 2009 level. Reduce energy consumption by 5% from 2009 level. Reduce energy consumption by 5% from 2008 level. Digitise all internal magazines. Launch energy-saving campaign for employees.
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SEE THE CR FACT BOOK AT WWW.DANSKEBANK.COM/RESPONSIBILITY FOR MORE ENVIRONMENTAL DATA AND A BREAKDOWN BY COUNTRY
ENVIRONMENTAL IMPACT Resource consumption * Electricity consumption (MWh) Electricity consumption per employee (MWh/FTE) Heat consumption (MWh) Heat consumption per employee (MWh/FTE) Water consumption (m ) ** Water consumption per employee (litre/FTE) ** Total road transport (1,000 km) Transport by company vehicles (1,000 km) Transport by employees cars (1,000 km) Air transport (1,000 km) Air transport per employee (km/FTE) Air transport, domestic (1,000 km) Air transport, international (1,000 km) Total paper consumption (tonnes) Paper consumption per employee (kg/FTE) Emissions CO2 emissions (tonnes) CO2 emissions per employee (tonnes/FTE) *
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GROUP 2009
COMMENTS
GROUP 2008
COMMENTS
97,036 4.5 66,991 3.1 98,463 9,832 20,760 3,916 16,844 29,797 1,377 6,635 23,161 3,303 153 Ex NO, NI Ex branches NO, FIN
105,547 4.8 73,776 3.4 103,059 10,226 22,773 3,871 18,902 43,321 1,976 6,838 36,484 4,006 183 Ex NO, NI Ex branches NO, FIN
55,758 2.4
65,812 2.9
Data for 2008 and 2009 cover Denmark, Sweden, Norway, Ireland, Northern Ireland and Finland. The 2008 data have been changed since the 2008 report, because Finland is now included and the reporting period has changed. ** Only headquarters in DK, SE, NO and FIN. Data for 2008 and 2009 cover DK, SE, NO, IRL, NI and FIN and include estimated gures for the remainder of the Group.
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Society
ties where we operate. Therefore, in 2008, we launched the Financial Literacy and Education Investment Programme. We have also conducted surveys and analyses to gain a better understanding of the main challenges and opportunities related to nancial literacy. In 2008 we launched Moneyville, an online universe targeted at 5-7 year olds. The Web site teaches children where money comes from, how to save it, how to understand its value, and how to set priorities for spending it. The site has proved to be a success. Within six months, it had around 1 million visitors.
Control Your Money offers opportunities to safely practice and apply mathematical skills in realistic situations. And with the option of carrying out real projects, it makes an inspiring tool for teachers.
DR. JUHANI TAKKINEN / TEACHER AT SEPN LUKIO HIGH SCHOOL, FINLAND
skill in life. Recent international studies indicate that there is a direct link between childrens nancial skills and their life prospects. The studies also show that many children do not learn basic nancial skills at home. In such cases, it is crucial that the schools can address this shortcoming.
ple today will help create a population of nancially responsible and self-reliant adults tomorrow. Such adults are valued banking customers. Financial knowledge is of course part of our core competencies and daily work. We wish to use these competencies to benet the socie-
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Strengthening education of consumers now, when they are willing to receive it, should bring benets to the whole society in the long term. Therefore all [nancial] providers should treat nancial education as one of the post-crisis top priorities.
EUROPEAN COMMISSION: SECOND MEETING OF THE EXPERT GROUP ON FINANCIAL EDUCATION / APRIL 2009 BRUSSELS
cial skills. We therefore developed a Web site where teachers can get ideas on how to address nancial literacy in the classroom. The Teaching Financial Literacy site provides concrete examples of nancial issues in the daily lives of children and youths and other useful information. The rationale for this initiative is supported by an extensive survey of math teachers attitudes towards teaching nancial literacy in six countries (Denmark, Finland, Sweden, Norway, Northern Ireland and Ireland). Some 96% of the teachers nd it relevant to teach 10-15 year olds about personal nance, and 88% think it would be good if a non-commercial course on personal nances were available to them. Teaching Financial Literacy will be launched in Denmark, Sweden, Finland, Norway, Northern Ireland and Ireland in 2010.
mathematics and personal nance curricula for schools in all six countries. The site contains missions that challenge pupils on nancial and mathematical issues that are already part of the curricula. The tasks include completing a budget, prioritising purchases and solving arithmetical problems. Since they are presented interactively, the tasks can be adapted to the individual users level, thus giving all the pupils a positive experience regardless of their qualications. In addition to the carrying out missions, the pupils will put their nancial skills into practice. The site includes a feature for creating an actual class project such as a eld trip. This initiative will be launched in the Nordic countries and Northern Ireland in 2010.
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ACTIVITIES 2009
Expand Moneyville with new features for 8-9 year olds Develop an online learning universe for 10-15 year olds Develop a Teaching Financial Literacy eLearning facility
RESULT
carried out seven large surveys and analyses in our six primary markets in cooperation with YouGov Zapera, a research institute. This research ensures the quality and relevance of the activities, products and advisory services that we develop under the programme.
Raising awareness
In light of the current nancial crisis, we believe that disseminating the results of our surveys to a wider audience can create public debate and increased awareness. We have thus made an effort to put nancial literacy on the public agenda. We think that ultimately this can motivate people to improve their nancial skills. The best way for us to raise awareness of this issue is through our stakeholders and the media. In 2009, we held a range of meetings and provided information
to relevant stakeholders. These stakeholders include the European Commission, the UN Global Compact, government ministers, ranking members of parliament, consumer councils, school organisations and media specialists in the six countries. This stakeholder dialogue has provided us with a better understanding of our target groups and also possible pitfalls.
Moneyville expanded
In 2009, we expanded Moneyville with a section for 8-9 year olds. The aim of the new online universe was to introduce the principle of balancing income and spending, or budgeting, to this age group. The expanded Moneyville proved to be a great success. In the rst six months, it had more than 3 million visitors.
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I think Moneyville is a very exciting game. I am always happy to see private companies invest in projects that give our children and young people good digital educational tools.
BERTEL HAARDER / DANISH MINISTER FOR EDUCATION
SEE WWW.DANSKEBANK.COM/RESPONSIBILITY FOR A FULL OVERVIEW OF OUR OBJECTIVES AND ACTIVITIES FOR SOCIETY IN 2009
GOALS AND ACTIVITIES 2010 Continue rollout of Moneyville. Roll out Teaching Financial Literacy for teachers. Roll out Control Your Money for pupils. Publish surveys and analyses. Continue stakeholder dialogues with experts and organisations. Strengthen publicity and communications about our research and initiatives.
Ensure that the Financial Literacy Programme meets the needs of the next generation of consumers Conduct activities that can raise awareness of nancial literacy issues
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KEY GROUP FACTS Business operations (DKr m) Total income Operating expenses Prot before tax Tax Net prot Business Banking customers, end of year (millions) Percentage of loans and advances to retail customers, end of year (%) Number of branches, end of year Employees Number of full-time employees, end of year Percentage of women in workforce (%) Percentage of women in management (%) Employee satisfaction and motivation (scale 0-100) Absence due to illness (avg. number of illness days per employee)* Environment Energy consumption (MWh per employee)* Total air travel (km per employee)* CO2 emissions (tonnes per employee)** Society Donations to society (DKr m) Hours of voluntary work (hours)
*
2009
2008
2007
5.1 46 734
5.0 40 804
5.0 40 842
22,093 57 34 72 6,0
23,624 58 34 72 6.6
23,632 57 31 72 7.1
28 3,823
28 5,189
29 5,200
Data for 2007 exclude Finland and the Baltic states. Data for 2008 and 2009 exclude the Baltic states.
** Data for 2007 cover Denmark, Sweden, Norway, Ireland and Northern Ireland.
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Reporting principles
REPORTS AND A GRI INDEX ARE AVAILABLE ON OUR WEB SITE AT WWW.DANSKEBANK.COM/RESPONSIBILITY The Corporate Responsibility 2009 report covers the activities of the Danske Bank Group, including subsidiaries. Companies that are under the operational control of the Group temporarily because of nancial hardship are not included in the reporting. The report provides a balanced and reasonable representation of the organisations nancial, environmental and social performance. The content of the Groups CR reporting has been selected in accordance with the G3 Sustainability Reporting Guidelines, including the Financial Services Sector Supplement. The reporting currently applies to GRI level B, self-declared. For more information about our application of the G3 Guidelines, please see the GRI Index at danskebank.com/responsibility. The G3 Guidelines also provide a tool for measuring our progress and communicating our performance in the context of the UN Global Compact principles. The GRI index therefore contains cross-references to the relevant principles of the Global Compact. To ensure data consistency, we have dened and described all the data in business procedures. We have also established internal control procedures to ensure that the data are reported according to the denitions. On the basis of our ndings, we work continually to improve the quality and scope of the CR data. At our CR Web site, you can access detailed reporting principles for each of the main CR areas: business, employees, environment and society. In order to document our efforts to become carbon neutral, we need to register the Groups emissions systematically. We have therefore created a greenhouse gas (GHG) inventory and set forth our methodology for quantifying and reporting GHG emissions according to the ISO 14064-1 standard. The work of measuring and reducing GHG emissions is integrated in the Groups environmental management system, which adheres to the ISO 14001 standard. The methodology can be found in the Climate section of the Group CR Web site.
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ADDITIONAL INFORMATION
If you have any questions about or comments on this report, please contact us by e-mail at responsibility@danskebank.com or by letter post:
Reports and a GRI index are available on our Web site at www.danskebank.com/responsibility.