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What is AAKCP ?

Japan International Cooperation Agency (JICA) inaugurated an Asia-Africa Knowledge Co-creation Program (AAKCP) in 2005, with a view to the "promotion of Asia-Africa cooperation," an initiative launched by the Government of Japan (GoJ) in the Tokyo International Conference on African Development (TICAD) III held in 2003. The agency embarked on "Total Quality Management (TQM) for Better Hospital Services" as a sub-program of the AAKCP in March 2007. The sub-program aim to improve health services with the use of a Japanese-style quality management method, so called 5SKAIZEN-TQM. The first batch was implemented for eight counties (first group) from March 2007 to November 2008 and second batch is implemented for seven countries (second group) from March 2009 to November 2010. And more, new program for first group is implemented to enhanced 5SKAIZEN-TQM activities in target countries from September 2009 to 2010.
Outline of the AAKCP
Policy Level
Problem Solution Estimation Resources

Morocco

Senegal

Mali

Niger

Eritrea

Stepwise Approach For

BurkinaFaso Nigeria Benin

Uganda Kenya Democratic Republic of the Congo Burundi Tanzania Malawi Madagascar

5S KAIZEN TQM

Japan International Cooperation Agency (JICA)


1-6th floor, Nibancho Center Building 5-25, Niban-cho, Chiyoda-ku, Tokyo 102-8012, Japan

Discrepancy Consideration

Strategic plan TQM 5S Pilot project

Generation

Hospital Level

Implementation, penetration

Modeling of the pilot project

Planning Problem-solving

More information at: http://www.jica.go.jp

Evaluation

Concept of 5S-KAIZEN-TQM Approach


Although several programs challenged to improve the quality of hospital services by hospital management methods or procedure, the services would be worsen again after the completion of the program. For autonomous improvement of hospital services in developing country, it is important to input the hope to hospital staff for better service through maximum utilization of present resources in the hospital. The most important feature of the project is descried on three steps and two tracks. QUALITY TREE of AAKCP

5S
5S is literally five abbreviation of Japanese terms with 5 initials of S. These are (i)Seiri, (ii)Seiton, (iii) Seiso, (iv)Seiketsu, and (v) Shitsuke. Convenient translations to English, French and Swahili have similarly provided five initials of S. These are explained briefly below. (i) Sort, Sparer, Sasambua: Remove unused stuff from your venue of work; and reduce clutter (Removal organization) (ii) Set, Systmatiser, Seti: Organize everything needed in proper order for easy operation (orderliness) (iii) Shine, Salubrit, Safisha: Maintain high standard of cleanness (Cleanness) (iv) Standardize, Standardiser, Sanifisha: Set up the above three Ss as norms in every section of your place (Standardize) (v) Sustain, Se discipliner, Shikilia: Train and maintain discipline of the personnel engaged (Discipline)

KAIZEN
KAIZEN is a process of Continuous Quality Improvement (CQI) by means of a non-stop process to uplift the standard of your work environment and services contents to the obtainable best condition and maintain it as userfriendly and convenient as possible. CQI has to be practiced by all categories of staff including the management team. Top management is not an exception and should participate in the process. For top management of a Project or an Institution; and for activities, including community-based health services, it is crucial to make this process a Movement or Campaign within the organization as a management target.

The stepwise approach developed in AAKCP is highly effective to improve the hospital services without huge amount of investment. The AAKCP project is to create new knowledge by collaboration of Asian and African people to improve productivity, safety, quality of hospital care through participatory framework originally developed in Japanese manufacturing industry and further applied in the hospital sector in developing world of Sri Lanka.

TQM:Definition(ISO:8402)
Management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.

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