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ADMINISTRATION AND CONTROL TABLE OF CONTENT

CHAPTER 0 - ADMINISTRATION AND CONTROL

ADMINISTRATION AND CONTROL ................................................................................ 3 0.1 POLICY, MEANS AND AIR OPERATORS CERTIFICATE .................................................... 3 0.1.1 Policy ........................................................................................................................ 3 0.1.2 Applicability (EU-OPS 1.020) .................................................................................... 3 0.1.3 Means ....................................................................................................................... 3 0.1.4 Air Operators Certificate (EU-OPS 1.175 / 1.180) ................................................... 3 0.2 INTRODUCTION ............................................................................................................. 4 0.2.1 Operations Manual Basis (EU-OPS 1.020) ................................................................ 4 0.2.2 Operations Manual Purpose (EU-OPS 1.200) ........................................................... 4 0.2.3 Operations Manual Parts (EU-OPS 1.1045, AMC-OPS 1.1045)................................. 4 0.2.4 Air Crew Notice ........................................................................................................ 5 0.2.5 Company Publications .............................................................................................. 5 0.2.6 Operations Manual Personal Copy (EU-OPS 1.1040(f)) ........................................... 6 0.2.7 Operations Manual Control...................................................................................... 6 0.2.8. Abbreviations ........................................................................................................... 6 0.3 SYSTEM OF AMENDMENT AND REVISION .................................................................. 11 0.3.1 DFOs Responsibility ............................................................................................... 11 0.3.2 Manual Holder Responsibility ................................................................................ 11 0.3.3 Manual Distribution ............................................................................................... 11 0.3.4 Non-authorised Copies ........................................................................................... 11 0.3.5 Handwritten Amendments..................................................................................... 11 0.3.6 Pagination .............................................................................................................. 12 0.3.7 Revisions................................................................................................................. 13 0.3.8 Filing Instructions ................................................................................................... 13 0.3.9 List of Effective Pages ............................................................................................. 13 0.3.10 Distribution list ....................................................................................................... 13

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ADMINISTRATION AND CONTROL POLICY, MEANS AND AIR OPERATORS CERTIFICATE

0 0.1

ADMINISTRATION AND CONTROL POLICY, MEANS AND AIR OPERATORS CERTIFICATE

0.1.1 Policy
It is the purpose of Jetwins to provide commercial air transport for passengers, freight and mail. In doing so, all operations are orientated on Safety, Economy and Punctuality. It is the aim to satisfy the expectations of our customers and shareholders by fulfilling the requirements of air operations on the highest level possible. All employees shall be familiar with the laws, regulations, procedures and the contents of this manual relevant to the performance of their duties. They shall operate in accordance with these laws, policies, rules, instructions and procedures of Jetwins and the states in which operations are conducted and which are relevant to the performance of their duties. Any misuse or deviation of Company Operational Safety Standards is treated as a violation. A deliberate violation of these standards may lead to appropriate consequences.

0.1.2 Applicability (EU-OPS 1.020)

The procedures and instructions contained in the Operations Manual are based on the latest Technical Data and Operational Experience. They have been established to plan and execute commercial air transport flights in accordance with Jetwins policy and EU regulations. All Operations personnel shall comply with all parts of the Operations Manual.

0.1.3 Means
Jetwins is to comply with the provisions of the Air Operators Certificate (AOC) issued by the Authority (CAA). For this, Jetwins will employ qualified personnel and provide equipment and procedures to meet the defined tasks in order to limit the inherent risks to the lowest level possible. Jetwins will monitor its performance continuously to detect discrepancies in the earliest possible stage and shall, once a discrepancy has been found, take action to re-establish the desired standards.

0.1.4 Air Operators Certificate (EU-OPS 1.175 / 1.180)

Based upon EU regulations the Civil Aviation Authority (CAA) will issue an AOC. Having received an AOC, Jetwins has satisfied the Authority that all provisions have been met to comply with the applicable regulatory framework. Furthermore, the AOC specifies the conditions under which the operating license has been issued. The Quality System assures the continuous compliance with the requirements of the AOC. Changes concerning authorised personnel, procedures or publications must only be put into effect after prior notification, if necessary prior approval of the CAA. Failure to comply with the before mentioned provisions may have a negative effect on the AOC.

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0.2

INTRODUCTION

0.2.1 Operations Manual Basis (EU-OPS 1.020)

All parts of the Operations Manual have been prepared in accordance with the conditions specified in the Air Operators Certificate. They are based in accordance with the provisions given EUs. Although the Male gender is used throughout this manual the contents apply as well to female as to male employees of the Company. National rules and regulations as well as applicable ICAO Standards and Procedures are integrated as far as they apply. The language used throughout the manual is English (EU-OPS 1.1040(c) refer).

0.2.2 Operations Manual Purpose (EU-OPS 1.200)

The Operations Manual directs and guides the conduct of all relevant operation duties within Jetwins in order to assure Safe, Economic and Effective conduct of all Flight Operations activities.

0.2.3 Operations Manual Parts (EU-OPS 1.1045, AMC-OPS 1.1045)

The Operations Manual are divided into the following parts : Part A - General / Basic :

This part comprises all non-type related operational policies, instructions and procedures that are needed for a safe operation. Part B - Aeroplane Operating Matters (AOM) :

This part comprises all type-related instructions and procedures needed for the safe operation of the aircraft in service. When Jetwins operates different aircraft types, Part B will be further sub-divided into different volumes. Part C - Route and Aerodrome Instructions and Information:

All information and instructions needed for the area of Jetwins operation is documented in this Manual. Part D - Training :

This part comprises of all instructions and information required for the training of flight operations personnel. It is divided into different volumes. If training is conducted by a third party (i.e. manufacturer, sub-contractors etc), the Chief Pilot Training / DFO shall seek prior approval from the CAA before commencing a training. Other Manuals:

Other Manuals which influence Flight Operations are : Flight Crew Operation Manual (FCOM) This manual contains all type related information (instructions/procedures/performance/technical) required for the safe operation of the aircraft.

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Safety and Quality Manual (SQM) The scope of this manual is to ensure that safe operational practices and airworthy standards are maintained throughout the daily operations of the company by monitoring the compliance of all safety and quality applied regulations.. Continuing Airworthiness Management Exposition (CAME) This manual contains instructions and the procedures to be followed by the Maintenance Department in order to satisfy the maintenance quality function of the company. Security Manual (SM) The purpose of this manual is to protect the companys activities by providing security measures for the passengers, company personnel, the aircraft, equipment and company facilities. Ground Handling Manual (GHM) This manual provides instruction and guidance to the ground and dispatch personnel. This manual also contains information relating to the safety of the ground operations. Dispatch Deviation Guide Procedure.(DDPG) The DDPG is approved by the CAA and allows the aircraft to continue operation with specific inoperative items for a specified period of time. Cabin Attendant Manual: This manual provides the basis for all safety and survival training and details the emergency procedures, safety equipment and cabin crew emergency drills applicable to Jetwins aircraft. Note: All parts of the Operations Manual described above are available on the Company aircraft and with flight crew members.

0.2.4 Air Crew Notice

The information which may not be released as a Temporary Revision is promulgated as an Air Crew Notice (ACN). During check-in, the flight crew shall always refer to it.

0.2.5 Company Publications

All information provided by Jetwins shall be treated as the Company property and must not be allowed to be transferred to third parties without prior formal approval of Jetwins. When used throughout the manual the following terms shall have the meaning as defined below : Shall, will, must or any other imperative verb indicates that the application of a rule, procedure or provision is mandatory Should Indicates that the application of a procedure or provision is recommended May means that the application of a procedure or provision is optional.

No person may or a person may not... mean that no person is required, authorised, or permitted to do the act concerned.

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Approved means the Authority (CAA) has reviewed the method, procedure or policy in question and issued a formal written approval. Acceptable means the Authority (CAA) or the Jetwins has reviewed the method, procedure or policy and has neither objected to nor approved its proposed use or implementation. Prescribed means the Authority (CAA) or the Jetwins has issued a written policy or methodology which imposes either a mandatory requirement, if it states "shall", "will", "must" or an action verb in the imperative sense, a recommended requirement if it states "should" or a discretionary requirement if it states "may". Note is used when an operating procedure, technique, etc. is considered essential to be emphasised.

0.2.6 Operations Manual Personal Copy (EU-OPS 1.1040(f))

All personnel involved with operations of the aircraft are given a personal copy of the Operations Manual in electronic format (e.g. via CD etc).

0.2.7 Operations Manual Control

To exercise control over the Operations Manual distribution, the manuals are numbered and registered in the Flight Operations Library. The Flight Operations Library maintains up-to-date list of manual holders together with their copy numbers, name, and title as appropriate.

0.2.8. Abbreviations
The following abbreviations may be found throughout the manual. Some abbreviations may also appear in lowercase letters. Abbreviations having very limited use are explained in the chapter where they are used. ACAS ACN AFM AGL AH ALS ALT ALTN AMSL AOC C Airborne Collision Avoidance System Air Crew Notice Aircraft Flight Manual Above Ground Level Alert Height Approach Light System Altitude Alternate Above Mean Sea Level Air Operators Certificate Celsius, Centigrade APU ASR ASU ATA ATC ATD ATIS ATPL AWO/ B737 CDL Auxiliary Power Unit Air Safety Report Air Starter Unit Actual Time of Arrival Air Traffic Control Actual Time of Departure Automatic Terminal Information Service Airline Transport Pilot License All Weather Operations Boeing 737 Configuration Deviation List

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CAT 1 (2 or 3) CAVOK C/B CRZ CS DA DEST DFDR EMER ENG ERA ETA ETD FM FMS FWD FTL GA GMT GPWS

Landing Category 1 (2 or 3)

CG

Centre of Gravity

Ceiling and Visibility OK Circuit Breaker Cruise Cabin Senior Decision Altitude Destination Digital Flight Data Recorder Emergency Engine En-route Alternate Estimated Time of Arrival Estimated Time of Departure Flight Manual Flight Management System Forward Flight Time Limitations Go-around Greenwich Mean Time Ground Proximity Warning System International Association Air Transport

CPL CRM CAM CVR DH DME DFO FCOM FCTM FDR FL FLT F/O F-PLN ft GS H HF Hg

Commercial Pilot Licence Crew Resource Management Cabin Attendant Manual Cockpit Voice Recorder Decision Height Distance Measuring Equipment Director Flight Operations Flight Crew Operations Manual Flight Crew Training Manual Flight Data Recorder Flight Level Flight First Officer Flight Plan feet Ground Speed Hour High Frequency Mercury

IATA

hPa

hecto Pascal

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IFR IMC

Instrument Flight Rules Instrumental Conditions Inch(es) Isolated Aerodrome International Atmosphere International Organisation Standard Meteorological

Hz IEM

Hertz (cycles per second) Interpretation/Explanation Material

in I/R ISA

LDG LEP LIZFW

Landing List of Effective Pages Loaded Index Zero Fuel Weight

ISO

Standard

LLZ

Localizer

JAA JAR

Joint Aviation Authorities Joint Aviation Regulations

LMC LPC

Last Minute Changes Less Paper Cockpit/ Proficiency Check Licence

kg kHz km kt m

Kilogram kilohertz kilometer Knot meter

MDA / H MEL mHz MID MIALS

Minimum Descent Altitude / Height Minimum Equipment List Megahertz Middle Runway Portion Medium Intensity Approach Light System Medium Light Intensity Runway Edge

MAX

Maximum

MIRL

mb MCP mm MNPS

Millibar Mode Control Panel Millimeter Minimum Navigation Performance Specification Minimum Obstruction Clearance Altitude Minimum Altitude Safe (or Sector)

MLW MMEL MORA NA

Maximum Landing weight Master Minimum Equipment List Minimum Off-Route Altitude Not Applicable

MOCA

NAV

Navigation

MSA

NM

Nautical Miles

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MSL MTOW MZFW OM OPC OPS OPT PA

Mean Sea Level Maximum Take-off Weight Maximum Zero Fuel Weight Operations Manual/ Outer Marker Operational Proficiency Check Operations On-board Performance Tool Passenger Address

NDB NOTAM NTO OAT OFP CAA EU QFE

Non Directional Beacon Notice to Airmen No Technical Outside Air Temperature Operational Flight Plan Bulgarian Civil Aviation Authority Bulgarian Civil Aviation Regulations Actual atmosphere pressure at airport elevation Sea level standard atmosphere (1013 hPa or 29.92 Hg) Actual atmosphere pressure at sea level based on local station pressure Pilot Not Flying Required Navigation Performance Right Hand Reference Rescue Fire Fighting

PAX

Passenger

QNE

PERF

Performance

QNH

PF PIREP PIC QRH RA

Pilot Flying Pilot Report Pilot-in-command Quick Reference Handbook Radio Altitude / Radio Altimeter / Resolution Advisories Repetitive flight plan Route Reserve Rejected Take-off Regulated Take-off Weight

PNF RNP RH REF RFF

RPL RRSV RTO RTOW

RVSM RWY SAR SID

Reduced Vertical Separation Minima Runway Search and Rescue Standard Instrument Departure

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RVR

Runway Visual Range

SIGMENT

Information concerning en-route weather phenomena, which may affect the safety of aircraft operations Snow Notice to Airmen Total Air Temperature Traffic Collision Alert System Touch down Zone Temperature Temporary Take-off Top of Climb Top of Descent Take-off Distance Available Very High Frequency Visual Meteorological Conditions VHF Omni-directional Range Vertical Speed Weather Weather Radar Zero Fuel Weight

TAS S/O SOP STD TA TAF TOGA TOGW TORA TOW TWY UHF UTC VFR WBM WPT ZFCG

True Air Speed Second Officer Standard Operating Producers Standard Traffic Advisories Terminal Aerodrome Forecast Take-off - Go-around Take-off Gross Weight Take-off Run Available Take-off Weight Taxiway Ultra High Frequency Universal Time Co- ordinated Visual Flight Rules Weight and Balance Manual Way-point Zero Fuel Centre of Gravity

SNOWTAM TAT TCAS TDZ TEMP TEMPO T/O TOC TOD TODA VHF VMC VOR V/S WX WXR ZFW

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0.3 SYSTEM OF AMENDMENT AND REVISION (EU-OPS 1.1040) 0.3.1 DFOs Responsibility
The contents of Operations Manual and their revisions shall be controlled and authorized by the DFO. The responsibility for the control of Operations Manual Part A: General/Basic is DFO who authorizes all amendments as required by the Company or CAA. Publications requiring the CAA approval/acceptance shall be forwarded to them. After receiving the approval/acceptance of CAA the publications shall be issued. If time does not permit to receive prior approval of the CAA, information requiring immediate notification or safety related items will be issued by a Temporary Revision, which may be incorporated into the next manual amendments or will be withdrawn after a defined period of time. All amendments shall be in the form of printed, replacement pages for the paper copy, or transmitted electronically for the electronic version.

0.3.2 Manual Holder Responsibility

The amended and/or revised parts of the Operations Manual are issued quarterly to all manual holders. An intermediate update may be released whenever there are significant changes to the Company documentation. The manual holder is personally responsible to collect his updates of the Operations Manual from the Flight Operations Library whenever notified. All manual holders have a responsibility to notify any errors or anomalies contained within, by e-mail or using the Feedback form provided at the end of the manual.

0.3.3 Manual Distribution

The Operations Manual or its applicable parts including the necessary amendments/revisions are distributed to the authorised users by the Flight Operations Library. Note: If an Operations Manual Part A: General/Basic is revised between the published updates, then the Revision Highlight is released via an Air Crew Notice.

0.3.4 Non-authorised Copies

Non-authorised copies shall not be used for the conduct of Flight Operations.

0.3.5 Handwritten Amendments

Handwritten amendments shall not be used throughout the Operations Manual.

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0.3.6 Pagination
A vertical line indicates revised or newly published text on the pages. It will not be used to indicate format or page number changes. Editorial revisions e.g. spelling corrections may have revision bar with no associated highlights. The header and footer of each page contains :

(2)

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Header :

(5)

(1) : Jetwins Logo. (2) : Type of Operations Manual (i.e. OM Part A : General/Basic). (3) : Chapter and Page number. (4) : Chapter title (at top) and Section title (at bottom). Footer :

(5) : Revision number. (6): Date of issue Every Chapter is preceded by a Table of Content for that Chapter.

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0.3.7 Revisions 0.3.7.1. Normal Revisions

Issued periodically to cover non-urgent corrections, changes and/or to add new data. They are accompanied by Filing instructions and an updated LEP.

0.3.7.2.

Intermediate Revisions

They are issued between normal revision to cover the changes. They are numbered in ascending sequence e.g. 1A, 1B, 1C, for intermediate revisions issued between normal revision 1 and 2. They are accompanied by filing instructions and an updated LEP.

0.3.7.3.

Temporary Revisions

Temporary Revisions (TR) are printed on yellow paper and are issued to cover urgent matters arising between normal revisions. They are accompanied by filing instructions and an updated list of effective TR.

0.3.8 Filing Instructions

Use the filing instructions as follows : REMOVE: The page must be removed. It will be replaced by a new page if associated with an INSERT instruction. If not, the page is cancelled. INSERT: The page must be inserted. If not associated with a REMOVE instruction, the page is new and does not replace an existing one.

0.3.9 List of Effective Pages

The manual after revision must comply with the List of Effective Pages (LEP), which lists all the pages that are in the manual.

0.3.10 Distribution list

Copy 1 Copy 2 DG CAA Director Flight Operations

The rest of Jetwins interested personnel have 24 hour/day access to this O.M. through Jetwins Intranet.

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