JOB DESCRIPTION SECTION ONE Job Title Spa Therapist Division OOD Reports Directly to: Senior Service

Manager Director Of Spa Reports Functionally To: Service Manager Asst. Spa Manager, Service Manager Therapeutic Consultant, Service Leader Senior Spa Therapist Supervises: Other Relationships: All other departments Job Summary/Purpose: The Spa Therapist is accountable for ensuring that all guests receive requested treatments and service in accordance with the spa standard of excellence Key Areas: 1. Guest Service and Relations 2. Guest Handling 3. Administration 4. Hygiene 5. Equipment Maintenance 6. Stock Level 7. Communication 8. Professional Development 9. Meeting and Reporting 10. Sales & Marketing 11. Policies and Procedures 12. Support 13. Other Duties Job Code Service Associate JOB OUTLINE Dept. Spa Job Level 5

Prepared By

Becky Wyton Jens Moesker General Manager

Date : Date: Signature : ________________________ Date

Approved By : Position : Updated by : Staff Name

: Signature : ________________________

Commencement Date :

JOB DESCRIPTION SECTION TWO Job Title RESPONSIBILITIES RESPONSIBILITIES Service Associate Spa Therapist ACTIVITIES

1. Guest Service and Relations

Provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated and by treating all clients with individual attention. Respond to all guest requests in a courteous manner. Develop and maintain appropriate and quality relationships with the spa guests. During treatment visits by guests attend to the following in addition to delivering treatments, greeting, update records, consultations, refreshments and immediate handling of complaints. Ensure all therapist administration is completed at the end of each day (guest records, stock lists and updates of the log book). Ensure rooms are kept clean and tidy according to Spa check list and health and safety standards. Monitor status of all equipment and notify the Director if there are any maintenance or repair needs. Promptly record equipment issues in the log book i.e. fixtures missing, etc, and notify the spa maintenance personnel. Restock professional products in designated treatment room by completing the stock order sheet to ensure that the rooms are fully stocked at all times. Ensure effective liaison between spa therapists and receptionists. Participate in ongoing training programs.

2. Guest Handling

3. Administration

4. Hygiene

5. Equipment Maintenance

6. Stock Levels

7. Communication

7. Professional Development

Continually expand range of treatments you are qualified to deliver.

Continually strive to upgrade the quality of treatments you deliver through practice and receiving of feedback. Participate in weekly Spa Therapist Meeting. Participate in weekly Spa Meetings. Promote events and promotions to all guests. Responsible for achieving daily sales targets and contributing to monthly spa team target. Act in accordance with Departmental Policies and procedures. Regularly review policies and procedures relating to spa, making recommendations for improvements as appropriate. Act as a support to colleagues by performing other tasks i.e. reception duties as and when required.

8. Meetings and Reporting 9. Sales and Marketing 10. Policies and Procedures -

11. Support 12. Other Duties

COMMUNICATIONS: required.

Attends

meetings

as

GUEST RELATIONS: As assigned and at all opportunities, assists guest directly and indirectly in order to resolve problems and provide them a delightful staying experience in the hotel. LOST and FOUND: Fully aware of and comply with Lost and Found procedures at all times. EMERGENCY RESPONSE: Possesses knowledge of emergency procedures. full

EQUIPMENT CARE: Ensures proper care and maintenance of equipment in the area of assignment. GROOMING and HYGIENE: Adheres to specified hygiene and personal appearance standards of the hotel. TRAINING and EMPLOYEE ACTIVITIES: Attends scheduled training and participates in company-initiated employee activities. ENVIRONMENTAL AWARENESS: Is fully aware of and complies with the Hotels Environmental Policy and established rules and guidelines. GUIDING PRINCIPLES: Practices the Guiding

Principles in day-to-day interaction. The above areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as detailed description of all the work requirements that may be inherent in the job. JOB DESCRIPTION SECTION THREE Job Title CHARACTERISTICS REQUIRED LANGUAGES PERSONAL SPECIFICATION Service Associate Spa Therapist ESSENTIALS DESIREABLE

Oral and written proficiency in English

Proficient in other languages

QUALIFICATIONS/ TRAINING

WORK EXPERIENCE

Physical Therapy graduate or a graduate of any medicalrelated course, e.g. Nursing, Care-giving, Occupational Therapy Spa Therapist Graduate

Training or exposure in any Spa-related seminar or environment CTBTAC, ITEC, CIDESCO license/massage certification

At least one year experience in spas Work experience in care giving occupations, customer service, beauty and fitness and advantage

Experience in Maldives or remote location Experience in 5 star resort

DISPOSITION Leadership; relationships; character; potential

Pleasant Effective social skills Emotional maturity and stability Strong service orientation High level of hygiene and grooming

OTHERS

Basic Housekeeping Selling skills

Special knowledge in facial cosmetology Effective social skills