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A STUDY OF THE IMPACT OF INFORMATION TECHNOLOGY IN DIESEL LOCOMOTIVE WORKS (With emphasis on the comparative analysis of their new website with the existing website)
SUBMITTED IN PARTIAL FULLFILLMENT FOR THE AWARD OF DEGREE OF MASTER OF BUSINESS ADMINISTRATION

SUBMITTED BY:
Pooja Singh Roll No- 1001170077

UNDER THE GUIDANCE OF Mr. Arindam Banerjee(Internal Guide,U.I.M) Mr. Prashant Dubey (External Guide,D.L.W)

UNITED INSTITUTE OF MANAGEMENT ALLAHABAD

DEPARTMENT OF MANAGEMENT

I POOJA SINGH student of Master of Business Administration of UNITED

INSTITUTE OF MANAGEMENT, ALLAHABAD affiliated to GAUTAM BUDDH

TECHNICAL UNIVERSITY, Lucknow hereby declare that all the information, facts, and

findings furnished in the report are based on my indigenous work and are original in

Nature.

The information is used for purely coincidental in nature.

(POOJA SINGH) MBA-3rd Semester Academic Year-2010-2011 United Institute Of Management Allahabad

DEPARTMENT OF MANAGEMENT

Training is an integral part of our academic curriculum. During the training a student gets an opportunity to set the practical aspect of theory. Training makes the concept clearer. The training is the most important part of life which gives a perfect knowledge of practical life. This project report is the outcome of the training that I have Undergone for A STUDY OF THE IMPACT OF INFORMATION TECHNOLOGY IN DIESEL LOCOMOTIVE WORKS (With emphasis on the comparative analysis of their new website with the existing website) with special reference to DIESEL LOCOMOTIVE WORKS at Varanasi for the partial fulfillment of Master of Business Administration.

Under this project I have chosen a rail engine making company in order to highlight products and services provided by it and also find out its working and use of IT for fulfillment of my requirement of the project.

(POOJA SINGH) MBA-3rd Semester Academic Year-2010-2011 United Institute Of Management Allahabad

DEPARTMENT OF MANAGEMENT

While submitting the project report prepared by me on the topic A STUDY OF THE IMPACT OF INFORMATION TECHNOLOGY IN DIESEL LOCOMOTIVE WORKS (With emphasis on the comparative analysis of their new website with the existing website) with special reference to Diesel Locomotive Works, Varanasi. I have by acknowledged my humble gratitude and loyal thanks to Mr. Prashant Dubey, my team leader and the whole staff members of D.L.W for their co-operation and guidance in conducting my summer training successful.

I would like to thanks my teachers speciallyProf.T.B Singh(principal),Dr.Rakesh Srivastava(Head of Department), and my mentor Mr.Arindam Banerjee for their encouragement and valuable suggestions which helped me a lot during working on this project work.

I wish to take this opportunity to extend my sincere gratitude to all those who have given me their precious time and humble guidance in completion of my project. Last but not the least I am heartily thankful to my Training and Placement cell, my parents and all of my friends without whose co-operation and encouragement this project report would not have been completed.

(POOJA SINGH) MBA-3rd Semester Academic Year-2010-2011 United Institute Of Management Allahabad

DEPARTMENT OF MANAGEMENT

CHAPTER:1 Objectives of study. CHAPTER:2 Companys Profile.

CHAPTER:3 Review of Literatures

CHAPTER:4 Overview of networks used in Diesel Locomotive Works. CHAPTER:5 Research Methodology. CHAPTER:6 Data analysis and interpretation. CHAPTER:7 Findings CHAPTER:8 Suggestions. CHAPTER:9 Conclusion. CHAPTER:10 Bibiliography CHAPTER:11 Annexture

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Chapter: 1
OBJECTIVES OF THE STUDY

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1.1 OBJECTIVES OF THE STUDY


The objectives of the present study are as follows: To provide a report that gives a complete picture of use of technology in Diesel Locomotive Works, Varanasi. To study the impact of Information Technology on Diesel Locomotive Works. To study and analyze the use of computer networks for communication purpose in the company. To study the daily website management of the company. To find out comparison between the existing website with new website. To find out the satisfaction level of employees after using the new website.

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Chapter: 2

DEPARTMENT OF MANAGEMENT

(D.L.W, Varanasi)
The Diesel Locomotive Works (DLW) in Varanasi, India, is a production unit owned by Indian Railways, for which it manufactures diesel-electric locomotives and spare parts.

Vision - "To be a world class manufacturer of Diesel - electric locomotives." Mission - "We shall achieve our vision through Continuous Improvement in the areas of
Product Quality, Research and Development, Supplier Partnership, Human Resource Development and Team Work with emphasis on Core Competence leading to Customer Satisfaction and Business Excellence."

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Diesel Locomotive Works is an ISO 9002 certified manufacturer of diesel electric locomotive and is one of the biggest industrial complexes in eastern part of the country. DLW attracts lot of foreign tourists, students to witness on going wonderful locomotive manufacturing process and is christened as Industrial Temple of Varanasi. Diesel Locomotive Works was set up in 1961 with technical collaboration from M/s. ALCO/USA with a modest beginning of manufacturing 4 locos 1964; today DLW is the largest Diesel Locomotive manufacturer in the world, and the largest in Asia. In order to capture export market & widen its product range. Indian railway entered in to a contract for Transfer of Technology (TOT) with M/s. General Motors, USA for manufacture of 4000 HP state of the art locos at DLW. After assimilation of this technology, DLW will become the only factory in the world capable of producing ALCO as well as General Motors designs of locomotives.

Diesel Locomotive Work


Industry Founded Headquarters Products Website Railway 1961 Varanasi, India Locomotives www.dlw.indianrailways.gov.in

The DLW rolled out its first locomotive three years later, on January 3, 1964. It manufactures locomotives which are variants based on the original ALCO designs dating to 1960s and the GM EMD designs of the 1990s. DLW has an annual production capacity of 150 locomotives and plans to increase it to 200 based on the current demand.

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MILES STONES
August 1961 DLW set up as a green field project in technical collaboration with ALCO, USA for manufacture of Diesel Electric Locomotives

January

1964

First Locomotive rolled out and dedicated to the Nation Entered Export market, first locomotive exported to Tanzania First Diesel Generating Set commissioned

January

1976

December

1977

October

1995

The Transfer of Technology agreement was signed

March

2002

The first indigenous EMD WDG4 freight loco manufactured 3600 HP Engine produced The first indigenous passenger version of EMD loco WDP4 manufactured Development of 16 cylinder 3300 HP Power upgraded DLW engine, WDM3D locomotive 5690 locomotives up to 30th Nov'2009(including 348 EMD locos)

November March

2002 2003

September

2003

November

2009

D.L.W has supplied locomotives to other countries such as Germany, Sri Lanka, Malaysia, Bangladesh, Mali, Senegal, Sudan ,Tanzania, Angola, and Vietnam and also to a few users within India, such as large power plants.

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A flagship production unit of Indian Railways offering complete range of products in its area of operation with annual turnover of over 2124 Crore.

State of the art Design and Manufacturing facility to manufacture 200 locomotives per annum with wide range of related products viz. DG Sets, Loco components and sub-assemblies.

Supply of spares required to maintain Diesel Locomotives and DG sets.

Unbeatable trail-blazing track record in providing cost-effective, eco-friendly and reliable solutions to ever increasing transportation needs for over four decades.

Fully geared to meet specific transportation needs by putting Price - Value Technology equation perfectly right.

A large base of delighted customers among many countries viz. Myanmar, Sri

Lanka, Malaysia, Vietnam, Bangladesh, Tanzania, Angola, to name a few, bearing testimony to product leadership in its category.

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Quality, Environment, Health & Safety Policy


Diesel Locomotive Works is a Production Unit of Indian Railways, manufacturing Dieselelectric Locomotives, Diesel Generating sets and their spares for Indian Railways, NonRailway Customers and exports.

We are committed to achieve excellence by:


Continual improvement of the Quality, Environmental and Health & Safety - atwork - place performance. Preventing pollution by all means including minimizing resource consumption and waste generation using cleaner technologies, material substitution and process changes. Preventing all injuries and loss of property including environmental performance through continuous safety inspections. Striving for compliance with all applicable Environmental and Health & Safety legislations. Striving for "Right first time" and safe working practice through system improvement and training. Enhancing Customer Satisfaction through improvement in reliability and performance of products. Preventing all employees from occupational diseases and health hazards.

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We shall:
Set objectives & targets and periodically monitor their progress through internal audit and management review. Communicate Quality, Environment and Health & Safety policy to the employees and to make it available to the public on demand. Periodically review our Quality, Environment and Health & Safety policy and management systems for continuing suitability, adequacy and effectiveness.

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Environmental Management:
A healthy and congenial environment alone can produce and promote healthy citizens we firmly believe. In order to have a clean and green DLW, we have a well defined integrated environmental policy. This promotes an ever motivated work-force, giving rise to products of International standard

Environmental Objectives:

Reduction in Resource consumption Reduction in Fire Emergencies -10% every year Improvement in Emergency preparedness Monitoring of water & ambient air periodically

Sewage Treatment Plant:

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STP is mainly concerned with the treatment of domestic and industrial sewage. The treated water is used for irrigation purpose up to nearby Lohta farm and kitchen gardening at DLW premises. The digested sludge is sent to sludge drying beds, later to be used as manure. Methane gas mainly produced from the digester is collected in the gas holder and supplied to the canteen.

Industrial Effluent Treatment Plant:

IETP does the job of treatment of industrial effluent which mainly contains oil and grease . The treated water is sent to nearby villages for farming and kitchen gardening at DLW.

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CTP deals with the treatment of effluents from CRP shop (Chrome Plating Shop). This has varying concentration of hexavalent chromium. This hexavalent chromium is converted into trivalent chromium in acidic condition and is precipitated. This sludge, after drying in the form of cakes, is stored in a covered tank made of concrete. Water after treatment is used for irrigation in nearby villages.

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Occupational Health & Safety Management:

DLW is OHSAS-18001 certified since September, 2005. OHSAS formulates the workprocedures, defines hazards, assesses the risks involved therein and generates awareness regarding use of personal protective equipments at workplace. This enhances safety at work-place, reduces chances of accidents and makes workers more confident leading to increase in productivity.

OHS Objectives:
Reduction in HOD cases -10% every year.

Improvement in use of PPEs (100%) .

Recharging of Ground water .

Monitoring of water & ambient air periodically.

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DLW undertakes a Varity of welfare activities for its over 6000 personnel. Important among these are:

Education Facilities:
DLW administration runs 4 schools providing Primary and Secondary Education to more than 2600 students. DLW Women's Welfare Organization also runs a primary school Bal Niketan. DLW township also possesses 1 Post Graduate Girl's College, 2 Central Schools, 1 Senior Secondary School.

Medical Facilities:
105 bedded well-equipped Railway Hospital, a Health Unit and a First-Aid post in workshop provide comprehensive health care to around 20,000 Railway family members. A Homeopathic and an Ayurvedic dispensary are also available.

Railway Quarters:
A total of 3641 staff quarters are provided to the DLW employees. The Railway colony is well maintained and green, providing excellent pollution free environment.

Compassionate Appointments:
Families of deceased employees are helped by the way of compassionate appointment to the wards.

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Settlement Dues to retired employees and the families of the deceased employees:
Special attention at highest level is given to settle the dues of the retired employees and the families of the deceased employees.

Institute/Community Centre etc.:


For various social needs of the staff 1 Community Hall, 2 Institutes, 2 Barat Ghars, 1 Kalyan Kendra, 1 Rangshala and 1 Officers Club are functioning on the premises.

Cinema Club:
For recreation of staff a Cinema Hall of around 700 capacity is functioning since 1967 in DLW.

Sports & Game:


All kinds of facilities for various games like Cricket, Hockey, Basketball, Badminton, Volley-ball, Football, Table Tennis, Gymnasium, Athletics, Swimming, Golf, and Rifle Shooting have been provided for the staff. Various Inter Railway Tournaments are regularly arranged in DLW premises.

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The major functions of this department are:1.

Organization Problems of the Production Planning Department


The production planning department decide the clear picture about its objectives and well organized the objectives. (A) Section which compiles and records information relating to: (i) The amount of materials and components in stock; (ii) The orders placed by customers; (iii) Available plant or plants; (iv) Capacity of plant or plants : and (v) Operations, process and times & involved.

As the section contains systematic and valuable reports in regard to different aspects, the top officials are directly or indirectly connected with this department. This department must collect the relevant and adequate information regarding stock, plant, equipment tools, fixtures, labour input, production, depreciation, kind and quantity required by customers, delays and improvements etc. it should also keep stores ledger car which may be of three types : inventory details, record of consumption and general information.

(B) Section which deals with serious and thoughtful consideration to different schemes, operations, processes, tools, machinery and auxiliary equipments etc. considerations are being materialized in writing and drawing charts and figures on paper.

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(C) Section which translates the plan into reality and controls results. This section may be sub-divided into two sub-sections: (i) Sub-section which deals with the theoretical aspects mainly of clerical nature. (ii) Sub-section which deals with the practical aspects. The production planning department must adopt systematic methods of observation, inspection and reporting on regular intervals. It must also see that necessary corrective measures and modifications for the future should be made to obtain better results.

2.

Necessary Facts Required for production planning Department


The production planning department is equipped with full fledged information in regard to the following so that it may proceed smoothly its production planning even in the time of unfavorable conditions:

a) Data regarding product engineering, design of the product, basic type of processes and operations, assembly and sub-assembly methods. b) Material specifications and standardization and the volume of rawmaterials required to obtain better economy on large scale. c) The most advantageous sequence of operations and minimum production cost. d) Economic lots which will usher in most frequent turnover of inventories. e) Fixtures, tools, jigs and dimensional gauging instruments which will be required for production. f) Information regarding normal and maximum capacity of the plant. g) Rate of output per hour, per day, per week and per month. h) Information as regards materials cost per unit, labour cost per unit and overhead cost per unit. i) Obsolescence and its rate and loss in storage. j) Fixed rate of interest on invested capital.

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k) Customer's order in hand and promised delivery dates. l) Full information regarding job analysis and merit rating. m) Immediately required quantity for delivery purposes and for stock purposes. n) Type of training necessary for the effective performance of he different jobs. o) Information in regard to the personnel policy of the enterprise. p) Updated picture of modern developments in the field of production technique and planning.

3. Putting Plans into Operation


Having decided when work shall be produced, authority must be given for it to commence and instructions given to get material on the move and actually to do the work. Methods for doing this vary from a copy of the customer's order to a detailed specification with part list and drawings and detailed manufacturing instructions, with all supporting documents for each part.

4. Planning Problem of developing plans


So much for the tools of loading; the technique can only be learnt by practice, but there are several precepts which are generally applicable.

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5. Records of Times and Capacities for Processes and Operations of facts


The second type of basic data which must be compiled and made available is that which has to do with processes and operations carried on in the factory. It is essential to have readily available the operations, plant required and production times for all products, parts and assemblies.

6. Stock Records of Facts


In a very few of the large mass-production units, materials flow straight into production within a day or two of receipt, but nothing like this is possible in the majority of factories.

7. Compiling and Recording the Facts


The science of production planning consists broadly of relating what is wanted to what is available, on a time basis,. Obviously, this can only be done if all the facts are known facts relating to what has to be produced and when, and facts relating to capacities and materials, available.

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The material management department is seeking foolproof tracking of the flow and management of material information in the enterprise-from purchase, inventory management to aspects of production and sales. Some of the features of this department are mentioned below:-

PURCHASE:
Purchase Requisition
The purpose of the screen is to enter the items, which are required by the department. After entering the header details of a PO requisition through PO required.

Header screen, the line details i.e., what items, how much quantity and the due date.

Purchase Requisition Approval


PO required approval screen helps to view, modify and confirm the PO requisition waiting to get confirmed.

Purchase order(Regular as well as Blanket)


The purpose of PO screen is to raise the purchase order against a vendor. Purchase order can be raised directly, on requisition or by copying an old PO. There are two types of PO.REGULAR and BLANKET order. PO can be raised with planned status, once the complete stock is received against respective PO the status automatically become completed.

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INVENTORY:
Miscellaneous Report
The purpose of miscellaneous receipts screen is to raise the receipts against an item received without having PO.

Miscellaneous Issues
The purpose of miscellaneous Issues screen is to issue the miscellaneous item without a production order.

Quantity Adjustment The purpose of this screen is to adjust the stock in the system for non-lot tracked item. Sometime the system quantity does not match with the physical quantity, So to do the adjustment this screen can be used.

PRODUCTION
BOM operation
This screen is used to define the number of operations or process details required to manufacture the finished goods(FG).

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Production Issues
The purpose of the screen is to issue raw materials or items required for a released production order from multiple nettable locations to company issue location for production.

SALES
Sales Order
The purpose of co screen is to raise the customer order against a customer. There are two types of customers regular and blanket order. CO can be raised with planned status, once the complete stock is delivered against respective co the status automatically become completed.

Shipment The purpose of the screen is to raise the shipment note against a customer order, which describe all the shipment details of a customer.

Invoice
The purpose of the screen is to generate the invoice against a customer order.

Sales Return
The screen is used to keep the track of all the sales return made.

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The financial strength of any business organization depends on efficient acquisition and management of its resources by those who have responsibility and authority to control the use of these resources and accounting for them accordingly.

The Financial management Department performs the following functions:-

The work The area of financial management will incorporate managing budgets and deciding on resource allocation. It will include:

Payroll and pensions - ensuring staff get paid Accounts - paying for goods and services, collecting income Financial systems - the Information Technology (IT) systems that track all financial activity

Management information - gathering and interpreting the financial data required to make day-to-day and strategic management decisions

Reporting - preparing annual financial reports and co-ordinating with the Inland Revenue, VAT collection and other authorities

Financial audit - checking expenditure and income

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This Department performs the following functions: Personnel management includes the function of employment, development and compensation- These functions are performed primarily by the personnel management in consultation with other departments. Personnel management is an extension to general management. It is concerned with promoting and stimulating competent work force to make their fullest contribution to the concern. Personnel management exist to advice and assist the line managers in personnel matters. Therefore, personnel department is a staff department of an organization. Personnel management lays emphasize on action rather than making lengthy schedules, plans, and work methods. The problems and grievances of people at work can be solved more effectively through rationale personnel policies. It is based on human orientation. It tries to help the workers to develop their potential fully to the concern. It also motivates the employees through its effective incentive plans so that the employees provide fullest co-operation. Personnel management deals with human resources of a concern. In context to human resources, it manages both individual as well as blue- collar workers.

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WORK OF PERSONNEL MANEGER


Personnel manager provides assistance to top management- The top management are the people who decide and frame the primary policies of the concern. All kinds of policies related to personnel or workforce can be framed out effectively by the personnel manager. He advices the line manager as a staff specialist- Personnel manager acts like a staff advisor and assists the line managers in dealing with various personnel matters.

As a counselor,- As a counselor, personnel manager attends problems and grievances of employees and guides them. He tries to solve them in best of his capacity. Personnel manager acts as a mediator- He is a linking pin between management and workers. He acts as a spokesman- Since he is in direct contact with the employees, he is required to act as representative of organization in committees appointed by government. He represents company in training programmers.

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Recent Milestones & Future Plans

Milestones achieved:
1.

Transfer of Technology Agreement DLW entered in an agreement with General Motors of USA (now EMD) for technology of transfer to manufacture high horse-power 4000HP AC-AC GT46MAC and GT46PAC locomotives in India.

Only country outside North-America to have this leading edge technology.

2.

Returns from Transfer of Technology First PKD WDG-4 locomotive turned out in August 1999. First DLW built 4000 HP WDG-4 Freight loco turned out in March 2000. First DLW built 4000 HP WDP-4 loco turned out in April 2002.

3.

Locomotive design projects WDG4 locomotive with IGBT base TCC (Siemens & EMD) turned out. Indigenous AC-AC control for WDG4 (with distributed power controls) Indigenous AC-AC control for WDP4 (with hotel load capability) WDP4 locomotive with IGBT base TCC & Hotel load capability.

4.

Loco production

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Year wise EMD Loco Production Year 1999-2000 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 (upto Nov09) Total G4 7 1 3 19 22 0 22 25 39 57 64 259 P4 0 0 0 1 2 15 0 14 20 23 14 89 Total 7 1 3 20 24 15 22 39 59 80 78 348

Design & Development capabilities:

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1. Organizational Set Up:


DLW has a design and development office responsible for all engineering functions related todiesel locomotives. Equipped with extensive designing tools, this office provides service support to Zonal Railways / Diesel Locomotive Maintenance Sheds and Locomotive Overhauling Workshops. This office is also responsible for product development, vendor development and vendor approval. It also performs technical advisory functions and coordination with RDSO/Railway Board on technical matters. Chief Design Engineer heads this office and is assisted by a team of technical experts.

2. Functional Responsibilities:
The functional responsibilities of Design and Development Office are:
Design development of new locomotives, Import substitution /indigenous development of loco component, multi-sourcing, day-to-day design matters raised by diesel sheds and workshops, liaison with Research Design and Standards Organization of Indian Railways, liaison with supply chain partners in respect of technical matters. Technical matters connected with Loco Standards Committee, Diesel Maintenance Group etc., providing technical clarifications in respect of design/specifications & important tenders. Failure investigations into major assemblies/critical components.

All design issues of AlCO and EMD locomotives. Moreover, design up gradation of EMD locomotives like power up gradation to 4500 BCV, incorporation of IGBT based Technology, Distributed power, Hotel Load, Development of twin cab WDP4 and are Being dealt with by Design Office.

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Liaison with CQAM and RITES in respect of inspection and quality control standards. Up gradation of technology and quality systems with a view to reducing maintenance and increasing reliability and availability of locomotives.

Any new project which is taken up by Marketing for NRC/Export through RITES are basically dealt by Design Office either independently or in consultation with RDSO. In case of RDSO design, key designs are circulated with complete manufacturing details with associated specifications by Design Office. Moreover, Design Office provides all the technical information to the Marketing for any proposed project. Requirements for design of a new diesel electric locomotive for export / NCR. Complete design documentation control like specification, drawings, Maintenance Instructions, Diesel Maintenance Spare Parts Catalogue, Vendor Directory, Design Publication disseminating information to the Zonal Railways.

3. Major Locomotive Design Projects:


I) Locomotive design projects currently in hand.

EMD
1. 4500 BCV WDG4 locomotive with IGBT based TCC. (EMD make)

2. 4500 BCV WDP4 IGBT TCC (EMD make) locomotive with six traction motors.

3. Indigenous AC-AC control for WDG4 (with distributed power controls)

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4. Indigenous AC-AC control for WDP4 (with hotel load capability)

5. WDP4 locomotive with IGBT base TCC & Hotel Load Capability

6. 4000/4500 HP WDG4/P4 with Wider Cab. 7. 4500 HP Twin Cab WDP4 locomotive 8. 5000 + HP AC-AC Loco with 20 Cylinder EMD Power Pack

ALCO
1. WDM3D 3600 Hp locomotives with GE electrics.

2. 3500 HP WDM3D locomotive.

3. 3000 HP / 3300 HP cape gauge locomotive for Mozambique Railways.

4.WDG3A loco with Computer Controlled Braking (CCB)

II) Significant Locomotive Designs developed in recent years:

EMD
1. 4000 HP WDG4 locomotive with IGBT based TCC. (Siemens): Loco No.12102 rolled out in Nov06

2.4000 HP WDP4 locomotive with IGBT based TCC. (Siemens): Loco No.20040 rolledout in Mar07

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ALCO
1. 17 ton axle load 12 Cyl. 2300 HP MG for export (Senegal & Mali) Sept07 2. 17 ton axle load 2300 HP Cape for export (Sudan) Jan07 3. 12 ton axle load 1350 HP Cape gauge locomotive for export (Sudan) Aug05 4. 17 ton axle load 2300 HP Cape for export (Angola) Oct06 5. 12 ton axle load 1350 HP Cape Gauge locomotive for export (Angola) Oct06 6. 12 ton axle load 1350 HP MG Loco for export (Myanmar) Nov05 & Mar06

7. 3100/3300 hp locomotives micro-processor based controls (WDG3A/WDM3D with indigenous Medha System) Dec04 8. 3100/3300 hp locomotives with GETS microprocessor based controls Mar02 9. 3100 HP WDM3B (E-type) mixed service diesel electric locomotive 2005-06

10. 3100/3300 hp locomotives with Siemens microprocessor based controls

11. 3100 hp AC cab WDG3A locomotive. 15 Nos. AC were fitted in WDG3A, WDM3D. 12. 3300 hp WDG3D locomotive with Medha microprocessor based control system Aug06

13. WDM3D without equalizing & compensating beam. Loco No.11119 - Mar06.

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Quality has been a crusade in DLW since its very inception. We actively inculcate the primary importance of manufacturing a quality product in all our workmen, supervisors and engineers from the day they join DLW .Each of our workmen is continually trained and re-trained in Quality aspects.

Modern instrumentation and machinery help the workmen in maintaining a high standard of quality. Under ISO 9001 certification scheme, all our jigs and fixtures, tools and gauges are calibrated regularly according to a carefully worked out plan.

DLW has a fully equipped Gauge Room for calibration of gauges, and a Tool Room for checking of jigs and fixtures. To supplement the rigorous standards of certification for DLW's vendors, almost all bought- out items are subjected to quality checks and certified by our inspectors. DLW's Quality thrust has been certified by an internationally accredited ISO certifying body, and DLW is a proud owner of ISO 9001 certificate for the entire range of manufacturing activities.

Quality Objectives:
Reduction in rectification & rework Improvement in Reliability of Locomotives Reduction in inventory including W.I.P.

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COMPONENT MACHINING
Over 2000 components are manufactured in-house at DLW. These include ALCO turbo superchargers, lubricating oil pumps, cam shafts, cylinder heads, chrome plated cylinder liners, connecting rods and various gears. Our well-equipped Machine Shops have dedicated lines for operations like turning, milling, gear hobbling, drilling, grinding and planning etc.

In addition, DLW is equipped with a variety of special purpose machines and a large number of state-of-the-art CNC machines to ensure quality and precision.

Associated manufacturing processes like heat treatment and induction hardening are also carried out in-house.

A completely new Chrome Plating Shop for Cylinder Liners has been set up with modern infrastructure like fume extraction system and Programmable Logic Controlled material movement system.

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ENGINE ASSEMBLY & TESTING

Pre-inspected engine block, crankshaft, camshafts, cylinder liners, pistons, connecting rods, cylinder heads, exhaust manifold, turbo-supercharger and all related piping is used in assembly of engine. Electrical machines like traction alternator, auxiliary generator and exciter are thereafter coupled on the engine.

The complete power pack with electrics are tested on Computerised Engine Test Beds to verify horsepower output. Vital parameters of engine are checked to assure the quality of product.

Only after the engine parameters are found perfect the power packs are cleared for application on Locomotives.

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Component Fabrication

Precision cutting and forming of sheet metal is utilized for manufacture of superstructures including drivers cab, engine hoods, and compartments for housing electrical equipment. All activities connected with pipes like pickling, bending, cutting, forming and threading of pipes of various sizes are undertaken in another well-equipped work area.

All electrical equipment is assembled in the fabricated control compartments and drivers control stands is done in another work area.

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Under frame Fabrication

Under-frames are fabricated with due care to ensure designed weld strength. Requisite camber to the under-frame is provided during fabrication itself. Critical Welds areas are tested radio-graphically. Welder training and their technical competence are periodically reviewed. EMD under-frame is fabricated using heavy fixtures, positioners to ensure down hand welding.

Fixtures are used to ensure proper fitting of components and quality welding in subsequent stages.

BOGIE MANUFACTURING

Special purpose machines are utilized for machining cast and fabricated bogie frames. Axle and wheel disc machining is undertaken on sophisticated CNC machines. Inner diameter of wheel discs are matched with the outer diameter of axles and assembled on wheel press. The complete truck (bogie), including bogie frames, wheels and axles, brake rigging and traction motors are assembled which is ready for application to locomotive.

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LOCOMOTIVE ASSEMBLY
Tested engines are received from Engine Division. Similarly under-frames are received from Loco frame Shop and Assembled trucks from Truck Machine Shop. Superstructures and contractor compartments are received from respective manufacturing and assembly shops of Vehicle Division. Important alignments like crank shaft deflection, compressor alignment and Eddy Current clutch/radiator fan alignment are done during assembly stage. Electrical control equipments are fitted and control cable harnessing is undertaken. The complete locomotive is thus assembled before being sent onwards for final testing and painting. all locomotive systems are rigorous tested as per laid down test procedures before the locomotive is taken up for final painting and dispatch.

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Flame Cutting of Components

Steel plates are ultrasonically tested before being precision cut by numerically controlled flame cutting machines, Plasma Cutting Machine. Components are straightened and machined prior to fitting & tacking on fixture designed specially for engine block fabrication to ensure close tolerance on engine block.

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Fabrication of Engine Block

Components after flame cutting and various machining operations are fit and tack welded before taking on rollovers. Heavy Argon-CO2 welding is done on these rollovers. High quality of welding is done by qualified welders. Weld joints are subjected to various tests like ultrasonic, X-rays, Visual etc. Down-hand welding is ensured using specially designed positioners. Fabrication of engine block is completed by submerged arc welding using semi-automatic welding machines. Special fixtures are used for making down-hand welding possible in inaccessible areas. Critical welds are subjected to radiographic examination. All welders are periodically tested and re-qualified for the assigned. After complete welding well-meant is stress relieved and marking is done for subsequent machining.

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Engine block machining is done on Portal Milling Machine which is a 5 axis CNC machine with SIEMENs 840-D state of art system control with dedicated tool management system. This machine performs milling, drilling, tapping and boring operations in single setting.

The machine accuracy of 10 micron enables adhering to the tolerance required on engine block.

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Angular Boring Machine

Angular boring "V" boring is done of special purpose machine. This special purpose machine has two high precision angular boring bars. The cutting inserts are arranged on boring bars to achieve evenly distributed cutting load during boring operation. This contributes to accuracy while machining.

Boring bars are mounted on high precision bearings which provide control on size during angular boring. The machine is capable of boring and drilling to different sizes.

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Chapter: 3
REVIEW OF LITRATURES

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2.1 REVIEW OF LITRATURE


The purpose of this chapter is to present a review of literature relating to the Information Technology and website management. Although Information Technology and website management is an important ingredient in the smooth working of business entities, it has not attracted much attention of scholars. Ever since the evolution of the concept of Information Technology, several authors have attempted to analyze the concept by defining it so that the components and concept of information technology are properly identified. In doing so quantitative and qualitative characteristics of webstes management and information technology are also identified to make website for meeting specific needs. These efforts have offered further scope to the authors to approach this topic in the context of management of components of website and information technology in many ways. Such approaches have also facilitated evolution of techniques to manage websites. Each these approaches has their own basis and justification. Views expressed by various authors suggest further need to analyze website management issues.

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1. Research Methodology by Mr. C.R. KOTHARI


This book helps a lot in conducting Research and in analysis of data. it helps me lot in choosing the sample size, sample method and provide guideline for conducting research. 3. Diesel Locomotive Works annual report helps in data collection &analysis 4. Diesel Locomotive website : www.dlw.indianrailways.gov.in

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Chapter: 4
OVERVIEW OF NETWORKS USED IN DIESEL LOCOMOTIVE WORKS

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Computers while large institution had at most a few dozen. The idea that within twenty years equally powerful computers smaller than postage stamps would be mass produced by the millions was pure science fiction.

The merging of computers and communications has had a profound influnce on the way computer system are organized . The concept of the Computer Centres as a room with a large computer to which users bring their work for processing their work as now totally absolete. The old model of a single computer serving all of the organizationals computational needs has been replaced by one in which a large number of separate but interconnected computers do the job. These systems are called computer networks. A good communication system is a must of every organization. Organization depend on inter connected network of computer to serve their information processing needs. We live in a network connected world,thus network is a group of two or more computer system linked together.

Generally a communication network is any arrangement where a sender transnmit message to areceiver over a channel consisting of some type of medium. Following are the five basic components that consist in networking:-

TERMINALS viz microcomputer,telephones,fax machine etc. TELECOMMUNICATION PROCESSOR viz modems,multiplexer,front end.

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TELECOMMUNICATION & MEDIA viz telecommunication use combination of media viz copper wires,coaxial cables,fiber optic cables microwave systems and communication satellite system to inter connect the other component of a network. COMPUTERA mainframe computer may served as a host computer for a large organization network assisted by mini computers acting as network of end users micro computer work stations. TELECOMMUNICATION SOFTWARETelecommunication software consist of programs that reside in host computer system, Communication control computers and end user computer.

No matter how large and complex that real world networks may appear to be, their five basic components must be at work to support a network.

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There are many types of networks . However from an end users point of view there are three basic types:-

LOCAL AREA NETWORK(LAN)


A LAN connects network devices over a relatively short distance. A networked office building, school, or home usually contains a single LAN, though sometimes one building will contain a few small LANs (perhaps one per room), and occasionally a LAN will span a group of nearby buildings. In TCP/IP networking, a LAN is often but not always implemented as a single IP subnet. In addition to operating in a limited space, LANs are also typically owned, controlled, and managed by a single person or organization. They also tend to use certain connectivity technologies, primarily Ethernet and Token Ring. LANs are distinguished from other kinds of network by three characteristics: Their size Transmission Technology and Their Topology.

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METROPOLITAN AREA NETWORK (MAN)


A metropolitan area network (MAN) is a computer network that usually spans a city or a large campus. A MAN usually interconnects a number of local area networks(LANs) using a high-capacity backbone technology, such as fiber-optical links, and provides up-link services to wide area networks (or WAN) and the Internet. We can also define A metropolitan area network (MAN) is a network that interconnects users with computer resources in a geographic area or region larger than that covered by even a large local area network (LAN) but smaller than the area covered by a wide area network (WAN). The term is applied to the interconnection of networks in a city into a single larger network (which may then also offer efficient connection to a wide area network). It is also used to mean the interconnection of several local area networks by bridging them with backbone lines. The latter usage is also sometimes referred to as a campus network. Examples of metropolitan area networks of various sizes can be found in the metropolitan areas of London, England; Lodz, Poland; and Geneva, Switzerland. Large universities also sometimes use the term to describe their networks. A recent trend is the installation of wireless MANs.

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A key aspect of MAN is that there is a broadcast medium(for 802.6 two cable) to which all the computers are attached.

A MAN often provides efficient connections to a wide area network (WAN). There are three important features which discriminate MANs from LANs or WANs: 1. The network size falls intermediate between LANs and WANs. A MAN typically covers an area of between 5 and 50 km range. Many MANs cover an area the size of a city, although in some cases MANs may be as small as a group of buildings. 2. A MAN (like a WAN) is not generally owned by a single organisation. The MAN, its communications links and equipment are generally owned by either a consortium of users or by a network service provider who sells the service to the users. 3. A MAN often acts as a high speed network to allow sharing of regional resources. It is also frequently used to provide a shared connection to other networks using a link to a WAN.

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WIDE AREA NETWORK(WAN)


As the term implies, a WAN spans a large physical distance. The Internet is the largest WAN, spanning the Earth. A WAN is a geographically-dispersed collection of LANs. A network device called a router connects LANs to a WAN. In IP networking, the router maintains both a LAN address and a WAN address. A WAN differs from a LAN in several important ways. Most WANs (like the Internet) are not owned by any one organization but rather exist under collective or distributed ownership and management. WANs tend to use technology like ATM, Frame Relay and X.25 for connectivity over the longer distances.

Wireless Local Area Network - a LAN based on WiFi wireless network technology

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PROTOCOL
In information technology, a protocol (from the Greek protocol on, which was a leaf of paper glued to a manuscript volume, describing its contents) is the special set of rules that end points in a telecommunication connection use when they communicate. Protocols exist at several levels in a telecommunication connection. For example, there are protocols for the data interchange at the hardware device level and protocols for data interchange at the application program level. In the standard model known as Open Systems Interconnection (OSI), there are one or more protocols at each layer in the telecommunication exchange that both ends of the exchange must recognize and observe. Protocols are often described in an industry or international standard.

LAN - Local Area Network Protocols


Ethernet Ethernet LAN protocols as defined in IEEE 802.3 suite
Fast Ethernet: Ethernet LAN at data rate 100Mbps (IEEE 802.3u) Gigabit Ethernet: Ethernet at data rate 1000Mbps (IEEE 802.3z, 802.3ab) 10Gigabit Ethernet: Ethernet at data rate 10 Gbps (IEEE 802.3ae)

WLAN Wireless LAN in IEEE 802.11, 802,11a, 802.11b, 802.11g and 802.11n
IEEE 802.11i: WLAN Security Standards IEEE 802.1X: WLAN Authentication & Key Management IEEE 802.15: Bluetooth for Wireless Personal Area Network (WPAN)

VLAN IEEE 802.1Q: Virtual LAN Bridging Switching Protocol


GARP: Generic Attribute Registration Protocol (802.1P) GMRP: GARP Multicast Registration Protocol (802.1P)

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GVRP: GARP VLAN Registration Protocol (802.1P, 802.1Q) VTP: VLAN Trunking Protocol

Token Ring Token Ring: IEEE 802.5 LAN protocol FDDI FDDI: Fiber Distributed Data Interface Others LLC: Logic Link Control (IEEE 802.2)
SNAP: Sub Network Access Protocol STP: Spanning Tree Protocol (IEEE 802.1D) IEEE 802.1p: LAN Layer 2 QoS/CoS Protocol

TOPOLOGY
Topology is a logical extension of a data communication system. In a computer network,two or more computers (often referred to as nodes) are linked together with carriers and data communication devices for the purpose of communicating data and shairing resources. The term network topology refers to the way in which the nodes of a network are linked together. It determines the data paths that may be used between any pair of nodes in the network.

ARCHITECTURE
Computer on networks are sometimes called nodes. Computers and devices that allocate resources for a network are called SERVER.

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NETWORK TOPOLOGIES
As we have seen earlier, Topology is the geometric arrangement of the computers in a network , common topologies include Star, Ring, and Bus.

RING TOPOLOGY:A ring network is a network topology in which each node connects to exactly two other nodes, forming a single continuous pathway for signals through each node - a ring. Data travels from node to node, with each node along the way handling every packet. Because a ring topology provides only one pathway between any two nodes, ring networks may be disrupted by the failure of a single link. A node failure or cable break might isolate every node attached to the ring. FDDI networks overcome this vulnerability by sending data on a clockwise and a counterclockwise ring: in the event of a break data is wrapped back onto the complementary ring before it reaches the end of the cable, maintaining a path to every node along the resulting "C-Ring". Many ring networks add a "counter-rotating ring" to form a redundant topology. Such "dual ring" networks include Spatial Reuse Protocol, Fiber Distributed Data Interface (FDDI), and Resilient Packet Ring. 802.5 networks -- also known as IBM Token Ring networksavoid the weakness of a ring topology altogether: they actually use a star topology at the physical layer and a Multistation Access Unit (MAU) to imitate a ring at the datalink layer

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Advantages

Very orderly network where every device has access to the token and the opportunity to transmit

Performs better than a bus topology under heavy network load Does not require a central node to manage the connectivity between the computers

Disadvantages

One malfunctioning workstation can create problems for the entire network Moves, adds and changes of devices can affect the network Communication delay is directly proportional to number of nodes in the network Bandwidth is shared on all links between devices

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STAR TOPOLOGY:Star networks are one of the most common computer network topologies. In its simplest form, a star network consists of one central switch, hub or computer, which acts as a conduit to transmit messages. This consists of a central node, to which all other nodes are connected; this central node provides a common connection point for all nodes through a hub. Thus, the hub and leaf nodes, and the transmission lines between them, form a graph with the topology of a star. If the central node is passive, the originating node must be able to tolerate the reception of an echo of its own transmission, delayed by the two-way transmission time (i.e. to and from the central node) plus any delay generated in the central node. An active star network has an active central node that usually has the means to prevent echo-related problems. The star topology reduces the chance of network failure by connecting all of the systems to a central node. When applied to a bus-based network, this central hub rebroadcasts all transmissions received from any peripheral node to all peripheral nodes on the network, sometimes including the originating node. All peripheral nodes may thus communicate with all others by transmitting to, and receiving from, the central node only. The failure of a transmission line linking any peripheral node to the central node will result in the isolation of that peripheral node from all others, but the rest of the systems will be unaffected. It is also designed with each node (file servers, workstations, and peripherals) connected directly to a central network hub, switch, or concentrator. Data on a star network passes through the hub, switch, or concentrator before continuing to its destination. The hub, switch, or concentrator manages and controls all functions of the network. It is also acts as a repeater for the data flow. This configuration is common with twisted pair cable. However, it can also be used with coaxial cable or optical fibre cable.

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Advantages

Better performance: star topology prevents the passing of data packets through an excessive number of nodes. At most, 3 devices and 2 links are involved in any communication between any two devices. Although this topology places a huge overhead on the central hub, with adequate capacity, the hub can handle very high utilization by one device without affecting others.

Isolation of devices: Each device is inherently isolated by the link that connects it to the hub. This makes the isolation of individual devices straightforward and amounts to disconnecting each device from the others. This isolation also prevents any noncentralized failure from affecting the network.

Benefits from centralization: As the central hub is the bottleneck, increasing its capacity, or connecting additional devices to it, increases the size of the network very easily. Centralization also allows the inspection of traffic through the network. This facilitates analysis of the traffic and detection of suspicious behavior.

Easy to detect faults and to remove parts. No disruptions to the network when connecting or removing devices.

Disadvantages

High dependence of the system on the functioning of the central hub Failure of the central hub renders the network inoperable

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BUS TOPOLOGY:A bus network uses a multi-drop transmission medium, all node on the network share a common bus and thus share communication. This allows only one device to transmit at a time. A distributed access protocol determines which station is to transmit. Data frames contain source and destination addresses, where each station monitors the bus and copies frames addressed to itself.

( a typical bus topology) A bus topology connects each computer (nodes) to a single segment trunk (a communication line, typically coax cable, that is referred to as the 'bus'. The signal travels from one end of the bus to the other. A terminator is required at each to absorb the signal so as it does not reflect back across the bus. A media access method called CSMA/MA is used to handle the collision that occur when two signals placed on the wire at the same time. The bus topology is passive. In other words, the computers on the bus simply 'listen' for a signal; they are not responsible for moving the signal along.

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Advantages:
Failure of one of the station does not affect others. Good compromise over the other two topologies as it allows relatively high rate of data tansmittion. Well suited for temporary networks that must be set up in a hurry. Easy to implement and extend.

Disadvantage:
Require a network to detect when two nodes are transmitting at the same time. Does not cope well with heavy traffic rates Difficult to administer/troubleshoot. Limited cable length and number of stations. A cable brake can disable the entire network; no redundancy. Maintenance cost may be higher in the long run. Performance degrade as additional computers are added.

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FIREWALL

A firewall is a device or set of devices designed to permit or deny network transmissions based upon a set of rules and is frequently used to protect networks from unauthorized access while permitting legitimate communications to pass. Many personal computer operating systems include software-based firewalls to protect against threats from the public Internet. Many routers that pass data between networks contain firewall components and, conversely, many firewalls can perform basic routing functions.

TYPES OF FIREWALL
There are different types of firewalls depending on where the communication is taking place, where the communication is intercepted and the state that is being traced.

1) Network layer and packet filters


Network layer firewalls, also called packet filters, operate at a relatively low level of the TCP/IP protocol stack, not allowing packets to pass through the firewall unless they match the established rule set. The firewall administrator may define the rules; or default rules may apply. The term "packet filter" originated in the context of BSD operating systems. Network layer firewalls generally fall into two sub-categories, stateful and stateless. Stateful firewalls maintain context about active sessions, and use that "state information" to speed packet processing. Any existing network connection can be described by several properties, including source and destination IP address, UDP or TCP ports, and the current stage of the connection's lifetime (including session initiation, handshaking, data
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transfer, or completion connection). If a packet does not match an existing connection, it will be evaluated according to the ruleset for new connections. If a packet matches an existing connection based on comparison with the firewall's state table, it will be allowed to pass without further processing. Stateless firewalls require less memory, and can be faster for simple filters that require less time to filter than to look up a session. They may also be necessary for filtering stateless network protocols that have no concept of a session. However, they cannot make more complex decisions based on what stage communications between hosts have reached. Modern firewalls can filter traffic based on many packet attributes like source IP address, source port, destination IP address or port, destination service like WWW or FTP. They can filter based on protocols, TTL values, netblock of originator, of the source, and many other attributes. Commonly used packet filters on various versions of Unix are ipf (various), ipfw (FreeBSD/Mac OS X), pf (OpenBSD, and all other BSDs), iptables/ipchains (Linux).

Advantages
The primary advantage of packet-filtering firewalls is that they are located in just about every device on the network. Routers, switches, wireless access points, Virtual Private Network (VPN) concentrators, and so on may all have the capability of being a packet-filtering firewall. Routers from the very smallest home office to the largest service-provider devices inherently have the capability to control the flow of packets through the use of ACLs.

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Switches may use Routed Access-Control Lists (RACLs), which provide the capability to control traffic flow on a "routed" (Layer 3) interface; Port Access Control Lists (PACL), which are assigned to a "switched" (Layer 2) interface; and VLAN Access Control Lists (VACLs), which have the capability to control "switched" and/or "routed" packets on a VLAN. Other networking devices may also have the power to enforce traffic flow through the use of ACLs. Consult the appropriate device documentation for details. Packet-filtering firewalls are most likely a part of your existing network. These devices may not be the most feature rich, but when you need to quickly implement a security policy to mitigate an attack, protect against infected devices, and so on, this may be the quickest solution to deploy.

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2.Application-layer Firewall
Application-layer firewalls work on the application level of the TCP/IP stack (i.e., all browser traffic, or all telnet or ftp traffic), and may intercept all packets traveling to or from an application. They block other packets (usually dropping them without acknowledgment to the sender). In principle, application firewalls can prevent all unwanted outside traffic from reaching protected machines. On inspecting all packets for improper content, firewalls can restrict or prevent outright the spread of networked computer worms and trojans. The additional inspection criteria can add extra latency to the forwarding of packets to their destination. Application firewalls function by determining whether a process should accept any given connection. Application firewalls accomplish their function by hooking into socket calls to filter the connections between the application layer and the lower layers of the OSI model. Application firewalls that hook into socket calls are also referred to as socket filters. Application firewalls work much like a packet filter but application filters apply filtering rules (allow/block) on a per process basis instead of filtering connections on a per port

basis. Generally, prompts are used to define rules for processes that have not yet received a connection. It is rare to find application firewalls not combined or used in conjunction with a packet filter.

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Also, application firewalls further filter connections by examining the process ID of data packets against a ruleset for the local process involved in the data transmission. The extent of the filtering that occurs is defined by the provided ruleset. Given the variety of software that exists, application firewalls only have more complex rulesets for the standard services, such as sharing services. These per process rulesets have limited efficacy in filtering every possible association that may occur with other processes. Also, these per process ruleset cannot defend against modification of the process via exploitation, such as memory corruption exploits. Because of these limitations, application firewalls are beginning to be supplanted by a new generation of application firewalls that rely on mandatory access control (MAC), also referred to as sandboxing, to protect vulnerable services. An example of a next generation application firewall is AppArmor included in some Linux distributions

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Chapter: 5
RESEARCH METHODOLOGY

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Scope of the project


The report of my topic A STUDY OF THE IMPACT OF INFORMATION TECHNOLOGY IN DIESEL LOCOMOTIVE WORKS (With emphasis on the comparative analysis of their new website with the existing website) with reference to D.L.W,varanasi is widely applicable to the researchers for their further study and also helpful to the management students to analyse the various technologies used for networking and to know the need of information technology for any company. Decision Making Tool Management Planning. Problem Solving Technique. Suitable Marketing Operations.

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RESEARCH METHODOLOGY
Research methodology is a way to systematically solve the research problem. It may be understood as a science of studying how research is done scientifically. In it we study the various steps that are generally adopted by a researcher in studying his research problem along with the logic behind them. In research methodology we not only discuss the research methods but also consider the logic behind the methods we use in the context of our research study and explain why we are using a particular method or technique. Research process consists of series of the action or step necessary to effectively carry out research and desired sequencing of these steps-

Research design Collection of data Analysis of data

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RESEARCH DESIGN

"A research design is simply the framework or plan for a study that is used as a guide in collecting and analyzing the data. It is blueprint that is followed incompleting a study". According to Kiplinger, "research design is a plan, structure and strategy of Investigation conceived so as to obtain answers to research questions and to control variance. A Research Design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure. Research design is the conceptual structure within which research should be conducted. I visited to different departments of the company to collect information, which helped me to understand the process and the nature of the organization. The preparation of the research design, appropriate for a particular research problem, usually involves the consideration of the following: The means of obtaining the information. The availability and skills of the researcher. The time available for research. The cost factors relating to research, i.e. the Information Technology available for research.

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The research design used here is descriptive or diagnostic research. DESCRIPTIVE RESEARCH
- Descriptive studies, as their name implies, are

designed to describe something. For e.g.- the characteristics of users of a given product; the degree to which product use varies with income, age, sex or other characteristics; or the number who saw a specific television commercial. Despite the emphasis on description, it should not be concluded that such studies should be simply fact gathering expeditions. and on department wise. The data are interpreted on the basis of age, sex, work experience and on department wise The research is being conducted to study the need and use of information

technology in the company.

DATA COLLECTION METHOD


The next step is to determine the sources of data to be used. The researcher has to decide whether to collect primary data or depend exclusively on secondary data. The primary data collection methods used is questionnaire and interview (structured and direct interview method). When a study is to be based on secondary data, whether partly or fully, it is necessary to satisfy oneself that the data are quite suitable for the objectives spelt out by the study. The various sources of collecting data in the project are: Record Files Company Site Annual Report 2010

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SAMPLING
The sampling method used here is random or probability sampling method. In this study participants were Top management and executives working in DIESEL LOCOMOTIVE WORKS VARANASI, Varanasi located in UP. The sample size taken is 100 employees. Out of which 40 are Top management employees and 60 are executives. The average age of respondents was 35 years. The education standard of the participants ranged from high school to M. Tech or MBA. with an experience of 1to 35years on the job.

Meaning:
In Probability Sampling all the terms in the population have a chance of being chosen in the sample. Personal knowledge and opinion are used to identify the items from the population that are to be included in the sample. A sample selected by Judgment Sampling is based on someone's expertise about the population.

ANALYSIS OF DATA:
After the data have been collected, the researcher turns to the task of analyzing them. The analysis of data requires a number of closely related operations such as establishment of categories, coding, tabulation and then drawing statistical references. For analysis of data, following tools are used:

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Statistical tools are also important and significantly help in data analysis and interpretation. Tables, bar graphs and pie charts are used to show the trend of the company and to compare the satisfaction level

Limitations of the project


Research facilitates decision making and is not a substitute of decision making. It helps in providing alternative solution and is not the solution itself. The topic is so broad to cover all the fields in just 6 weeks. One of the constraints in the completion of project was the busy environment of the organization. Although Varanasi is not new for me yet the company is establish far away from the city. All the necessary data were not available to me due to companys confidential matter.

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Chapter: 6
DATA ANALYSIS AND INTERPRETATION

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MANAGERIAL STAFF OPINION SURVEY ON SATISFACTION LEVEL AFTER USING WEBSITE QUESTIONNAIRE
Q.1 How would you rate your overall experience with our new website? Excellent Very poor Poor Average

excellent

very poor

poor

average

26%

54% 15%

5%

figure 1

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INTERPRETATION:-54% employees (management) at DIESEL LOVOMOTIVE WORKS agreed that the experience with the new website is average,it is better then the previous one. Q.2 Would you recommend our new website better than the older one? Yes No May be

yes

maybe

no

17%

23%

60%

figure 2

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INTERPRETATION:- The researched data show the employees will recommend our website better then the older one. Q.3 If you need the same or another similar information in the future would you use our website? Definitly Possibly No

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INTERPRETATION:- The researched data show the employees will visit our website again and again . Q.4 How does our new website compare with older one giving similar knowledge? (A) Website Design/look

INTERPRETATION:- The responses of employees shows that website design is much better then the previous website.

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(B) Website Navigation

INTERPRETATION:- The researched data show that navigaton facility of new website is fine then the older one. (C) Companys Detail

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INTERPRETATION:- The researched data show that the information about companys detail is better understsnd through new website. (D) Product selection

INTERPRETATION:- The researched data show that the product selection method is better then the previous one. (E) Product description

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INTERPRETATION:- The researched data show tha it provides much better description about the product. (F) Product Images

INTERPRETATION:- The researched data show that the display of products images is much better then previous website. (G) customer service

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INTERPRETATION:- The researched data show that customer service facilities are much better then previous website . Q.5 How did you find about our website?

INTERPRETATION:- The researched data show the information about the website is collected from various sources mainly from online adds,link in email and in different websites.

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Q.6 Please rate the following aspect of the new websites (A) Provide information

INTERPRETATION:- The researched data show the website provide fair data and information about the company and its products. (B) Facilities

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INTERPRETATION:- The researched data show the website provide good facilities. (C) Time saving

INTERPRETATION:- The researched data show the website save the time,it is fast and save a lot of customers time.

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(D) Product specification

INTERPRETATION:- The researched data show the product specification. Q7. Did the websites meet with your expectation level?

website provide better

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INTERPRETATION:- The researched data show that most of the employees are satisfied with the facilities provided by the website . Q8- Was all the tabs and tools of the websites functioning properly?

INTERPRETATION:- The researched data show that all the tool and tabs of the website are functioning very well. Q9-How would you rate the facilities and information provided by the websites?

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INTERPRETATION:- The information provided by the website is excellent and satisfactory. Q10.After using the websites are you fully satisfied or not?

INTERPRETATION:- The researched data show the employees are satisfied after using the website upto a great extent.

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Chapter: 7
FINDINGS

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FINDINGS
Major Findings
The major findings as revealed by the above statement showing the difference of values from the previous year are as follows: Current website is well and better then the previous website of the Diesel Locomotive Works. Employees experience with the new website is average,it is better in using then the previous website. The employees and the user of the website will recommend our new website better then the older one. The employees and the daily user will visit our website again and again for searching the information about the company. The design of the new website is much better then the design of the previous website. Navigation facility provided by the website is much better and fine then the previous website. Information about the companys detail and its products detail is better described in new website, all the description is given in precise way and easy understandable language.

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Product selection method is better in the current website then the previous website used by the company. The new website provides much better description about the product. The display of products image is much better than the previous website. The new website provides better facilities to customers as compared with the older one. Information about the website is collected from various sources mainly from online adds, link in email, and link in different websites. Website provides fair data and information about the companys detail and its product. The new website is fast and save a lot of customers time. Website provide better product specification then the previous one. Most of the employees are satisfied with the facilities provided by the new website. All the tools and tabs of the website are functioning very well. Information provided by the website is excellent and satisfactory. Employees are satisfied after using the website upto a great extent.

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Chapter: 8
SUGGESTIONS

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SUGGESTIONS
Every good research brings to light certain valuable information related to the issues in question. Certain launas are detected needing rectification on the basis of the scientific data generated in the current research,certain suggestion area bridge laid for organization to consider.Elimination shall be vital form the progress and of the organization.

After a deep study of all the aspects concerning the working of Diesel Locomotive Works,following suggestions are forwarded : The old website of the company was made in language HTML and back end used for the site was Foxpro which is good , but as w knowe this is the era of technology advancement. Day by day development in technology are taking place, So every Organization should keep them changing with the changing environment.

For the up gradation of technology, need of new website is arises. As we know lots of new languages has developed which make the website interesting as well as remove the complexity for programmer to create a new website.So for that I have developed a new website for the company.

Visits of customers executives are regularized,so that purity in work is maintained,complains are heard and are brought to the notice of the company.

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The company should keep on improving the technology used in the manufacturing and designing of the locomotives and engines.

Better information technology should use to create the information system for the company that will provide uptodate information to the top level management for planning and decision making.

Also provide better training and development for improving the employees capability and efficiency of performing work.

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Chapter: 9
CONCLUSION

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CONCLUSION

This report enables to find out the impact and importance of information technology in Diesel Locomotive Works, Varanasi. Conclusion can be easily drawn from the analysis presented in this report. Although there are some aspects on which I have concentrated but I have tried to put over heart and soul to it for being a successful report.

Information technology play an important role in any enterprise in improving the bussiness. The technology helps to prevent an economic downturn from completely derailing the business. The faster a business expands the more use of information technology it will need for improvement and increase in the performance of the business. Good management of technology will generate chances to earn cash which will help to improve profits and reduce risks.

Engineers use the technology to design the models of the locomotives and engine,and also create a simulated environment that will help to understand the engineers that how the models are going to perform.

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Chapter: 10
BIBILIOGRAPHY

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BIBILIOGRAPHY
REFERENCES:-

Books:
1>Data Communication And Networking BY-Frozen 2>O LEVEL PROGRAMME BY- Uptec Computer Consultancy 3>Foundation of Computing BY- Priti Sinha 4>Research Methodology By-C.r kothari

Magazines:
1>Annual Magazine of D.L.W

Web siteswww.google.com www.dlw.indianrailway.gov.in

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Chapter: 11
ANNEXTURE

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QUESTIONNAIRE
PERSONAL INFORMATION:
Name: Age: Address: Gender: Contact no. : Marital status: Occupation:

Q.1 How would you rate your overall experience with our new website? a. Excellent b. Very poor c. Average d. Poor

Q.2 Would you recommend our new website better than the older one? a. Yes b. May be c. No

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Q.3 If you need the same or another similar information in the future would you use our website? a. Definitely b. Possibly c. No

Q.4 How does our new website compare with older one giving similar knowledge? Much Better Website Design/look Website Navigation Companys Detail Product selection Product description Product Images Customer service Contact information a a a a a a a Better b b b b b b b About the same c c c c c c c Worse d d d d d d d

Q.5 How did you find about our website? a. Friend recommendation b. Link in email sent from us c. Link from different websites d. Online adds e. Magazine adds

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Q.6 Please rate the following aspect of the new websites Good 1. Provide information 2. Facilities 3. Time saving 4. Product specification Q7. Did the websites meet with your expectation level? a. Yes b. No Q8- Was all the tabs and tools of the websites functioning properly? a. Yes b. No Q9-How would you rate the facilities and information provided by the websites? a. Excellent b. good c. Fair d. Poor Q10.After using the websites are you fully satisfied or not? a. Yes b. No Fair Poor

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OUTPUT SCREEN OF THE WEBSITE

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