Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .

pl VENDOR: MODEL: APPLICATION: MANUFACTURED IN: REGIONS WHERE SOLD: INTRODUCTION: RELEASE/REV. LEVEL: REVISION DATE: REVISION DATE NOTES: SYSTEM CAPACITY: Ports Trunks Stations Busy Hour Calls CAPACITY NOTES: Capacity Notes: Siemens Enterprise Communications, Inc. HiPath 4000 IP-PBX; PBX Germany North America, EMEA, CALA, APAC 2002 6.0 2011/02U 12,000 per system (100,000 per network) 10,000 12,000 (IP/digital/analog) 77,000-228,000

HiPath 4000 supports up to 12,000 users (either TDM or IP) in one of three deployment options (as of V6.0): 1) Traditional Compact PCI (cPCI) chassis, with Duplex or Separated Duplex redundant architecture or 2) software running on an industry standard server (Linux operating system) or 3) an Access Rack-mount option (as of July 2011) that includes rack-mountable 1U appliance(s). With the traditional deployment, the Compact PCI or cPCI chassis, a single server is built with 30-inch or 19-inch free-standing or rack-mount components. Users can be distributed via survivable Access Points that support line and trunk cards with access to all features and centralized applications even if the main HiPath 4000 server fails. Calls between IP endpoints are switched in the IP network, requiring no gateway connections and allowing a single IP gateway to control up to 240 IP endpoints. A base 12,000-user IP system (without Access Points) can be built with less than 15 shelves (typically). Larger, networked configurations (up to 100,000 users) are possible and manageable as a single system using CorNet over IP or TDM. Two types of direct-connect Access Points are available. HiPath AP 3300 (30' stackable unit, 16 slots, 1 central slot, power supply redundancy); and AP 3700 (19' stackable or rack-mount Alcatel-Lucent OmniPCX Enterprise IP-PBX; PBX France North America, EMEA, CALA, APAC 2000 9.1 2010/11U 25,000 (IP) per server; 600,000 (IP) per network

10,000 (analog, digital or IP) per server 5,000 (analog, digital, SIP); 15,000 (IP) per server 300,000 per server The OmniPCX Enterprise (OXE) client-server configuration offers distributed processing, switching, and power supply, as well as Ethernet connectivity, and main CPU duplication in all configurations. The architecture consists of the Enterprise Communication Server software engine running on either a CPU board in a media gateway (IP Rack Server or IP Crystal Server) or a LAN-connected industry-standard IP Appliance Server, supporting IP-based endpoints and legacy TDM endpoints connected via a media gateway. A stand-alone server supports up to 5,000 analog or digital stations or 15,000 IP stations; however, up to 250 systems can be networked to support a maximum of 50,000 analog or digital stations or 100,000 IP stations. Specifically, per server capacities are: 10,000 trunks (analog, digital or IP), 5,000 analog or digital stations, 15,000 IP stations and 15,000 total ports (analog/digital) or 25,000 total ports (IP). Per network capacitites are: 500,000 trunks, 100,000 IP stations or 50,000 analog or digital stations, and 550,00 total ports (analog/digital) or 600,000 total ports (IP). Several media gateway chassis and cabinets are available and can be combined to create configurations up to the maximum system capacities shown above: a 3-slot Rack Mount 1 (RM1), supporting up to 32 digital/analog users, or a 9-slot Rack Mount 3 (RM3) supporting up to 80 digital/analog users. Up to three RM1 and RM3 may be stacked to form a single media gateway with up to 250 analog/digital phones Avaya Inc. Avaya Aura Communication Manager / S8800 Server Duplex IP-PBX; PBX USA North America, EMEA, CALA, APAC

2009 6.0 2011/06U Avaya will no longer sell the S8800 Server as of June 6, 2011 since the Intel Xeon E5500 series processor will be going end of life; support will continue until June 6, 2014. Instead, Avaya will introduce support for HP and Dell commercial off-the-shelf servers beginning in November 2010. 48,000 12,000 36,000 (18,000 IP) 600,000 (Hardware Duplication) or 250,000 (Software Duplication) The Avaya S8800 Server Duplex is one of several Avaya Linux-based servers that run Avaya Aura Communication Manager software (formerly Avaya Communication Manager and the evolution of Avaya's MultiVantage and DEFINITY software). The S8800 Server Duplex consists of two servers, supporting larger businesses that require up to 36,000 endpoints (18,000 IP stations). The Avaya S8800 Server uses Intel (Nehalem) processor technology and is available in both 1U (simplex) and 2U (duplex) form factors (Linux operating system). The 1U (simplex) version is used for most Avaya applications; however, the 2U version is recommended for applications that require a large number of hard disk drives or plug-in cards. Endpoints and trunks connect to the Avaya Server via Avaya media gateways, including H.248 media gateways which use media modules to connect endpoints and trunks (G700, G450, G430, G350, G250 and IG550 Media Gateways). The G650 Media Gateway uses circuit packs to connect endpoints and trunks. The S8800 Server supports up to 250 gateways. Avaya Media Gateways come in compact, standalone, stackable or chassis-based form factors and are mixed and matched

as needed to support analog, digital, IP, LAN and WAN interfaces. Each gateway supports a range of Avaya telephones (analog, digital or IP) and trunks (analog, ISDN E1/T1 H 323 or SIP) 1 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl AP 3700 (19 stackable or rack mount unit, 13 slots, power supply redundancy). (The 3-slot HiPath AP 3500 and 4-slot HiPath AP 3505 are no longer offered, but are still supported as of Release 2.0.) Two types of IP distributed Access Points are available: AP 3300 IP (30' stackable unit, 16 slots, no redundant power supply); and AP 3700 IP (19' stackable or rack-mount unit, 9 slots, power supply redundancy and local survivability processor). Users connected to Access Points in distributed configuration over an IP network will function as if directly connected to the main HiPath 4000. Station cards include: 24-port analog, 24-port digital, 16-port ISDN and 60or 120-port IP. Trunk cards include: 8-port DID, 16-port analog loop/ground start, 24-port T1/PRI and 4-wire E&M Tie. IP Telephony Notes: HiPath 4000 is a Converged System that uses a combination of both circuit OmniPCX Enterprise is a Converged System that uses a combination of both circuit and and packet switching. Calls between IP endpoints are switched in the IP network (peer-to-peer connections). Calls from TDM devices to IP endpoints require channels of the HiPath HG 3500 family of IP line and trunk gateways. TDM calls within an Access Point are switched via TDM packet switching. R9.0 adds a native SIP controller embedded in the OmniPCX Enterprise engine which controls SIP endpoints (supports up to 5,000 SIP endpoints). SIP trunking is supported via SIP service providers. switching, while calls between IP Access Points are switched over IP. Users connected to Access Points or via HiPath SoftGate software in distributed configuration over an IP network will function as if directly connected to the main HiPath 4000. HiPath 4000 supports SIP stations and SIP trunking (SIP-Q or native SIP). The HG3500 common gateway card

(Version 4 and higher) combines functions of the earlier HG gateways (HG3530, HG3540, HG3550, HG3570) into a single board with higher performance and additional memory (60-or 120-channel variants). HG3500 provides HiPath Feature Access for Siemens IP telephones, SIP connection (to SIP devices from Siemens, to SIP Service Providers The system also supports an integrated multifunction VoIP card that packetizes voice traffic into IP packets for transmission over a LAN or WAN via an integrated H.323 gateway; the card manages remote shelves over IP, IP trunking, IP phones, and SIP and H.323 clients. Each IP card supports 8 to 60 simultaneous VoIP connections. The system supports DHCP, Ethernet connectivity, LDAP integration, G3 Fax (T.38), G.711, G.723.1 and G.729.1 compression algorithms, HP OpenView and CA Unicenter integration, and SNMP and supports integrated or external gatekeepers via H.323v2. For branch offices, OXE supports SIP Media Gateways, including Alcatel-Lucent 5300 Series Business Gateway (FXS and SIP over broadband or WAN interfaces), OmniAccess 5510 Unified Services Gateway or third party SIP Media Gateways such as those from AudioCodes. and to third party products), SIP networking to a HiPath 8000, IP Trunking and connection of Siemens IP Access Points (IP Distributed Alcatel-Lucent supports wirespeed encryption of media and signaling flows from IP Touch phones, communication server and media gateways analog/digital phones. OXE also supports SIP Media Gateways, including Alcatel-Lucent 5300 Series Business Gateway (FXS and SIP over broadband or WAN interfaces), OmniAccess 5510 Unified Services Gateway or third party SIP Media Gateways such as those from AudioCodes. A configuration may also include an M2 cabinet, with 14 or 28 slots, that supports up to 800 digital/analog users; or an M3 cabinet, with 28 or 56 slots that supports up to 1600 digital/analog users. Note that for full-IP configurations, the chassis would only be used to support trunks and provide required resources, such as announcements, VoIP conversion resources, conference circuits, tone detectors/generators, etc. Capacities are

approximate, assuming slots are available for the trunking and resources needed to support the specified numbers of legacy telephone users. (The earlier 4- or 8-slot rack-mountable Voice Hub (VH) that supports up to 160 digital/analog users and 10-slot WM1 cabinet that handles up to 224 digital/analog users have been phased out.) Station cards: RM1 and RM3 chassis support 4-, 8- or 16-port digital station cards, 4-, 8-or 16-port analog station cards, MIX cards with 4/4, 4/8 or 8/4 digital/analog station ports; VH, WM1, M2 and M3 chassis support 16- or 32-circuit digital station cards; 12-, 20-, 24- or 32-circuit analog station cards. Trunk cards: RM1/RM3: 1xT1/1xE1 card (PRI or CAS), 4- or 8-port analog cards, 2Mbps PCM card; VH, WM1, M2, M3: dual 48-channel T1 cards; 8-channel BRI cards; 8-circuit loop-start, ground-start, or DID; 4-port E&M Tie Line cards. ISDN, E1/T1, H.323 or SIP). The G250 Media Gateway for small branch offices has one media module slot and scales to 14 extensions, four trunks or one T1/E1. The IG550 Integrated Gateway incorporates a Juniper router has six slots for Juniper PIMs and Avaya TIMs and scales to 100 extensions and 60 trunks. The G350 Media Gateway with advanced IP WAN router and LAN switch has five module slots and one high density module slot and scales to 72 extensions and 60 trunks. The G430 Media Gateway for small and mid-size branch offices has three module slots (seven slots with two EM200) and scales to 150 endpoints and 150 trunks. The G450 Media Gateway for mid-size organizations, call centers or larger branches has eight module slots and scales to 150 endoints and 150 trunks. The G650 for large-scale enterprise communications and campus deployments has card slots for up to 14 TN circuit packs and supports redundant hot-swappable power supplies and AC or DC power. Up to five G650 Gateways can be combined in a high-capacity port network.

The S8800 Server and Media Gateways deliver a Converged System that routes traffic between circuit-switched and packet-switched networks. Specifically, the S8800 Media Server can work with G700, G650, G450, G430, G350 and G250 Media Gateways to route traffic between circuit switched and packetswitched networks. As of Communication Manager R6.0, the Avaya Session Manager and associated server(s) are required to enable SIP-based routing. Prior to R6.0, the Avaya Converged Communications Server (standalone) was used to enable SIP services and application development and to provide security features such as detecting unauthorized access (support for SIP trunking, SIP stations, Presence and Instant Messaging, and SIP-based applications). IP TELEPHONY: IP Telephony Option: Yes Yes Yes LAN Interface S S S WAN Interface O O (external gateway) S 2 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl gateways. Architecture). Earlier HiPath HG gateways (supported in HiPath 4000 V4) include the HiPath HG 3530 line gateway (G.711, G729A or G.723 codec) for signaling and for connection to TDM devices / Trunks, supporting up to 240 IP workpoints; two versions are available for 60 or 120 gateway connections. The HiPath HG 3550 trunk gateway is used to connect two or more HiPath 4000 systems over IP (G.711, G.729A or G.723 codec). The HiPath HG 3570/3575 trunk gateway is needed to connect two Access Points via IP (G.711 or G.729A codec) and to the main system HiPath 4000. HG 3550 and HG 3570/75 are available in two versions for 45 or 90 gateway connections. The HG 3540 card enables SIP support (in HiPath 4000 V3.0) for subscribers (enhanced basic SIP functionality), trunking (between HiPath 3000, 4000 and 8000 systems) and carrier (SIP to central office and native SIP). CHARACTERISTICS: Analog Yes Yes Yes Digital Yes Yes Yes IP Yes Yes Yes Blocking No No Yes Virtual NonBlocking No No No NonBlocking Yes Yes No Conversation Paths 25,088 3,250 (TDM) or unlimited (IP) 15,424 simultaneous call s (software limit) HARDWARE CONFIGURATION: Number of Cabinets: 1 Compact PCI (cPCI) chassis, 15 expansion cabinets (in 4 stacks), plus up to 83 Access Points, or system can run on an industry standard server (Linux operating system), or the Access Rack-mount option (July 2011), rack-mountable 1U appliance(s) Up to 240 Media Gateways per system Up to 250 gateways (G700, G450, G430, G350, IG550, G250); 64 Port Networks (G650)

Cabinet Dimensions: 25.4 in. high x 30 in. wide x 20.3 in. deep (HiPath 4000 cPCI chassis or HiPath AP 3300 shelf); 19.30 in. high x 17.3 in. wide x 15.35 in. deep or 490 x 440 x 390 (AP 3700) RM1: 2.6 in. high x 15.75 in. wide x 17.4 in. deep; RM3: 6.06 in. high x 15.75 in. wide x 17.4 in. deep; VH: 6.3 in. high x 17.72 in. wide x 12.6 in. deep; WM1: 27.95 in. high x 18.03 in. wide x 10.04 in. deep; M2: 29.13 in. high x 22.44 in. wide x 10.04 in. deep; M3: 59.05 in. high x 22.4 in. wide x 20.31 in. deep 1.69 in. high x 17.3 in. wide x 28 in. deep (43mm x 440mm x 711mm) per server Cabinet Weight: 66 pounds (HiPath 4000 cPCI or HiPath AP 3300 shelf) 33.06 pounds (VH); 55.11 pounds (WM1); 154.32 pounds (M2); 242.5 pounds (M3) 34 pounds (15.4kg) fully configured per server Cabinet Mounting: 19-inch or 30-inch stackable or rack-mount units (cPCI) Wall, rack, or floor Rack-mount PowerSply (Int/Ext): Internal Internal Internal 110VAC Input Ver: No Yes Yes 220VAC Input Ver: Yes Yes Yes 48VDC Input Ver: Yes Yes Yes (G650) Power Consumption: INA INA 194-400 watts per server Heat Dissipation: 2,700 BTUs/hr (1 stack); 8,340 BTUs/hr (4 stacks) INA 662-1,400 BTU per hour per server (heat output depends on optional features installed and in use) Processor: cPCI chassis utilizies Intel Pentium III 1.3GHz; operating system RMX (call ont l) ft onl i IP Appliance Server: HP Proliant DL320 G5 and IBM eServer xSeries X3250, IBM eserver S i 306 I t l P4 t Lin O ti Two S8800 servers, each with Intel Xeon E5520 Quad Core, 2.26 GHz (Nehalem) thr 146GB SAS 2 5 inch 3 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl control) or software-only version runs on a Linux-based server. xSeries 306, Intel P4; custom Linux Operating System IP Rack Server (RM1 or RM3 based mediagateways): AMD ASPEN 133MHz; custom Linux Operating System processor, three 146GB SAS 2.5-inch hard drives with RAID 1, 12GB DRAM, removable compact flash card for backup; Linux operating system IP Crystal Server (VH, WM1, M2, M3 based media gateways): Intel-based 386, 486, Pentium, 32-bit microprocessors; custom Linux Operating System Redundancy: Optional, duplicate processor and call control server (one active/one standby) Optional CPU duplication is available in all configurations; Main and stand-by CPUs may be distributed across LAN or WAN with IP Appliance Server and RM1/RM3-based CPUs. Standard, duplicated servers (with options for High or Critical Reliability). Software duplication shadows data between active and standby processors without specialized hardware. Common Control: O O S (High or Critical Reliability Option) Disk Drives: O O S (RAID Level 1 disk mirroring for memory) Power Supplies: O O S (redundant power supply) Other: O (redundant trunk cards and gateways) Hot swappable fans, servers, UPS and RAID HDD Software Packages: Siemens HiPath call control software 1 basic package with opt ional contact center, unified messaging, networking Avaya Aura Communication Manager software (Version 5.2 or higher) is available in a Branch Edition (no longer sold), Standard Edition (single-site) or an Enterprise Edition (multi-site) with optional add-on servers and/or applications for messaging, contact center, IVR, multi-media conferencing, presence/instant messaging, wireless, etc. Operating Temp: 5-40 degrees C 5-45 degrees C Operating Humidity: 85% 8-80% Circuit Card Types: 12+ station and trunk circuit card types 6 trunk/station card types Estimate 50+ (U.S. and International circuit cards) Card Slots: 1,568 slots using 83 Access Points

and 15 direct-connected shelves 3 to 56 slots per cabinet Universal Wiring: 2-wire for digital phones and attendant consoles 1-pair for digital sets; standard Ethernet TCP/IP plug for IP sets Wiring Limitations: 1 km (digital station point-to-point) or 100 m (digital station multipoint); 1 km (optiset E) 1,200 meters for digital sets SYSTEM FEATURES Abbr./Speed Dialing S S S Max. Speed Dial No. 1,000 15,000 250,000 Max. Dig/Speed No. 22 30 24 Account Codes (Optional) S S S Digits/Code INA 12 1 to 15 (Forced) S S S Digits/Code INA 12 1 to 15 (Std., S S Spreprogrammed) Digits/Code INA 12 1 to 15 (Verifiable) INA S O Digits/Code INA 12 No of Codes INA 9,999 Auth. Codes (COS S S SOvrd) Digits/Code INA 12 4 to 13 No. of Codes 20,000 (50 per station) 9,999 90,000 Auto Attendant O O O 4 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl Built-in External Auto Route Selection Auto Set Relocation Auto Wakeup (Time Remdr) Back Music (thru Phones) Battery Backup, Memory Battery Backup, System Direct Batt. Conn. UPS Package Required Caller Identification Inc. Caller ID (ICLID) ANI DNIS Centrex Compatibility Classes of Service No. of Classes Day/Night Class Svc. Diagnostics (Self Test) Dial Pulse/DTMF Signal Direct In Lines Direct Inward Dialing Distinctive Ringing Doorphones

 Max No. of Doorphones E911 Capability Ext. Alerting Device External Page Interface Hot Line/Crty Phone Svc. ISDN Interface Primary Rate (Net.) Basic Rate (Net.) Basic Rate (Int.) Max. PRIs Max. BRIs Least Cost Route (LCR) Malicious Call Trace Multiple Trunk Groups No. of Groups Music-on-Hold Int. No. of Sources Built-in Synth. NANP Compatible Night Service NA O S S (PIN required) S NA Not Required O O O S S S S S 1,000 S S

S NA O S O INA O O O S O O O O 400 16,000 S S S 512 O 1 NA S O O S S S O S S S O S S S S S 32+ S S S S

S S NA O O O S S S S S 83 (T1) or 66 (E1) 1,000 trunks S S S 2,000 S 1-128 S S NA O S S S S (IP phone) S O O S (required) S S S S S 16 S S

S S O S O 1 per G250 or G350 O O O S O O O O 522 interfaces 250 circuit packs (6,000 trunks) S S S 2,000 O 100 NA S 5 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl g (Fixed) S S S (Flexible) S S S (Auto Activation) S S NA (Manual Activation) S S S Off-Premise O O O Extensions Private Lines S S S Recorded Msg. Svc. NA S O Remote Access NA S S(DISA) (No. of DISA Codes) -10,000 90,000 (Digits/Code) -8 4 to 7 Security Alarm Int. S O O SMDR Interface S S O Tenant Service S S O (No. Tenant Group) 16 254 100 (Intercom Blocking) S NA O Toll Restriction (0,1) S S S (Area/Office Code) S S S (Allow, Deny Lists) S S S (No. of Lists) 256 64 10 (All Outgoing) S S S (Out, Expt. Local) S S S Toll Restriction Override (by Code) S S S (by Sys. Abb. Dial) NA S NA Traffic Measurement O S O Trunk-to-Trunk S S S Connect Trunk Types Supported CO (loop-start) O S S CO (ground-start) O S S DID O S O Tie (2 wire) NA S O Tie (4 wire) O S O T1 O S O Max T1s 400 83 (T1) 522 IP O O (SIP; H.323) O (SIP; H.323; H.248) APPLICATIONS ACD/Contact Center O O S (basic); O (full) Call Accounting O S O System Healthcare Package O O O Hospitality Package O O S (basic features) PMS Interface O O O IVR O O O Networking via Analog Tie Lines O S O iDi it l T1 Li O O O 6 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl via Digital T1 Lines via ISDN PRI via QSIG via VoIP Uniform Dialing

Plan FeatureTransparency Remote Equipment Connect to Host via: Distance Limit: Survivable Nodes Unified Communications Conferencing Audio Multimedia Video Instant Messaging Presence Unified Messaging Voice Mail Wireless Proprietary DECT WiFi FMC (Dual-Mode) Mobile Twinning Applications Notes: O O O O S S

O (HiPath 4000 SoftGate or Access Points or shelves) IP or fiber no limit (IP); 20+ miles (OEM repeaters) O S (8 parties ad-hoc); O (meet-me) O (OpenScape Xpressions V6 or OpenScape UC) O (OpenScape Video or third party) O (OpenScape Xpressions V6 or OpenScape UC) O (OpenScape Xpressions V6 or OpenScape UC) O O O O (HiPath 4000 CMI) O (Siemens VoWLAN) O (HiPath MobileConnect) S (ComScendo); O (HiPath MobileConnect) AC-Win Windows-based attendant console (up to 255 per system) supports the following language choices: German, English, French, Italian, Dutch, Portuguese, Spanish). Applications include HiPath Xpressions (Entry, Standard, and Advanced) for unified messaging, HiPath Teleworking for remote users, and HiPath ProCenter (Entry, Standard, and Advanced) for call center functionality. Siemens PhoneMail and third-party voice mail systems are also supported. Siemens OpenScape Xpressions UC V6 enables voicemail and unified messaging, but also includes UC functionality, such as audio conferencing (Ad-hoc/Scheduled

/Meet-Me); Web conferencing, instant messaging, user-based presence status, Web and desktop clients, plug-ins for Microsoft Outlook/IBM Lotus Notes for CTI and conferencing and visual voicemail (requires HiPath 4000 V5 or higher). The HiPath OpenScape presence O O O O S S O (remote shelves) IP/Frame Relay unlimited S S (29 parties ad-hoc); O (96 parties meet-me) O (Teamwork Services - formerly My Teamwork) O (Teamwork Services -formerly My Teamwork) O (Teamwork Services - formerly My Teamwork) O (Teamwork Services - formerly My Teamwork) O S O (third party) O (third party) O (third party) O S (Remote Extension; license required); O (Cellular Extension clients)

The following Alcatel-Lucent phones provide an alphabetic keyboard (for dial-by-name, text-messaging, etc.): the IP Touch 4028, 4038 and 4068 and digital models 4020, 4035, 4029, 4039. Up to 52 languages/dialects are supported with eight simultaneous languages. The Alcatel-Lucent My Phone application for workgroups/individuals provides telephony functions on a PC (call management, call logging, messaging, phonebook, and Microsoft NetMeeting compatibility); it is also available in a Web-based client version. The system supports TAPI, CSTA and the Alcatel-Lucent XML Telephony API. An XML API is available for accessing XML applications from the IP Touch series of phones. The Alcatel-Lucent Cellular Extension (ACE) application lets cell phones or home office analog phones act as an extension on the OmniPCX Enterprise by dialing a pre-programmed number (these phones receive Caller ID, may be supervised, generate call detail records, and have access to all telephone features and services of the OmniPCX); the cell phone can be 'twinned' with the office phone to ring simultaneously and share a single mailbox and feature programming. The number of cellular clients OOOOS S O (G150, G250, G350, G430, G450, G700, IG550, R300) WAN or T1 No limit (WAN) O S (6 parties ad-hoc); S (3-6 parties meet-me); O (500+ parties Avaya Aura Conferencing or 4,000 parties Meeting Exchange) O (Avaya Aura Conferencing or Meeting Exchange) O (Avaya Video Telephony) S (Avaya one-X Communicator client with Enterprise Edition); O (Microsoft or IBM server) S (Avaya one-X Portal or one-X Communicator client with Enterprise Edition); O (Avaya Intelligent Presence

Server) O O O O (third party) O (third party) S (Avaya one-X Mobile Dual-Mode client with Enterprise Edition) S (Avaya one-X Mobile or Extension to Cellular with Enterprise Edition) Various, optional software packages and adjuncts are available for the system, including several messaging options. The system supports traditional Avaya AUDIX adjuncts, INTUITY AUDIX and Modular Messaging which provides a voice-only, voice/fax or voice/fax/e-mail messaging platform. Avaya Call Center provides call center functionality for up to 100,000 administered agents (10,000 logged in agents ) and 8,000 splits. Agents can be assigned to four (4) groups. Three packages are offered: Basic, Deluxe and Elite. The Basic package is included with the S8xxx server, while the Deluxe and Elite packages are optional packages that provide enhanced functionality including call vectoring and skills-based routing. Avaya includes the Basic Call Management System (BCMS) which provides measurements and reports for monitoring the ACD operation, or optionally, Avaya's Call Management System (CMS) hardware/software (formerly CentreVu) adds real-time management reports and change parameters such as adding/removing 7 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl The HiPath OpenScape presence collaboration portal for real-time communications and collaboration lets users use a Web interface to manage status information as 'available' to some contacts or 'unavailable' to others, as well as indicate their preferred communication device (desk phone, cell phone, e-mail, instant messaging, or other media). User features include Tell Me When (instant notification when a contact is available), Text User Interface (mobile user access to directories, conferencing, and calendars), natural speech recognition and Rules Wizard (for automated changes in presence status and device preference). A Web Services Toolkit for developers and integrators with Application Programming Interfaces (APIs) is available, and the SIP-based and SOAP/XML-based open application environment lets developers create custom enhancements or new applications. CTI applications include SimplyPhone for Outlook or LotusNotes that enables telephone functionality (conference, call forwarding, call logging, call from contact list, etc.) over a PC; HiPath ComAssistant server-based CTI solution that saves user data and settings in a central location. ComScendo on a Button is an XML-based phone application (600 entry licenses) that provides fast access to information about the calling party as well as access to PC applications initiated during actual call via single button access to LDAP directories (works with any device that has a display (e.g. optiPoint or optiClient) and has four basic features 'easyLookup' (Easy Corporate Directory (LDAP) Access during all call states from user device); 'easyMail' (Automatic start of empty Email Window on PC pre-filled out for all participating parties); 'easySee' (Display of Corporate Directory Business Card in the PC s Web-browser); 'easyShare' (Automatic Start of Microsoft NetMeeting for all participating

parties). Up to 83 Access Points can be distributed over an IP network for a maximum of 12,000 station users. Larger, networked configurations (up to 100,000 users) are possible and manageable as a single system using CorNet over IP or TDM. Networking via ISDN or IP via Siemens CorNet-NQ protocol provides the following feature transparency: centralized administration, centralized messaging (Xpressions), centralized attendant, call pickup, call park, call forwarding, callback on busy/no answer, least cost routing, call waiting, camp on, CDR, conference, hold, hot line, hunt group, message waiting, night service, recall, speed dial, transfer, ANI/DNIS, dialing plan and DID. HiPath 4000 SoftGate is a software application that replaces the IP Distributed Architecture or IPDA (Siemens hardware remote shelf) with a software option running on IBM or Fujitsu Siemens servers (requires HiPath 4000 V5 or higher). Previously, Siemens IPDA was used to tie in remote offices by deploying a HiPath Access Point (AP) in the branch office. HiPath Hospitality for midsized to very is unlimited; however, the client cannot be an OmniTouch agent or attendant (features not supported include dial by name, mini messaging, alarm set, more than 3-party conferencing, and message notification via LED or icon). Alcatel-Lucent also offers a Free Seating application. Up to 250 nodes can be networked to deliver features as a single, fully transparent system (50,000 analog/digital stations or 100,000 IP stations) using the QSIG-based, digital Alcatel-Lucent Signaling protocol called the Alcatel-Lucent Business Communications (ABC) protocol with centralized features such as call park, conference, call pickup, text mini messaging, call forwarding, centralized attendant, and more. The system supports Voice over IP networking, Voice over Frame Relay, Voice over ATM, ISDN, PSTN, or leased line networking. UP to 255 sub-networks can be connected with a subset of feature transparency.

Three options are available for branch office connectivity: (1) Small branch offices can utilize the OmniAccess 5xxx unified service gateways series with SIP proxy, along with Alcatel-Lucent IP phones (dual stack SIP and NOE protocol) or third party SIP phones which can access the SIP proxy in case of WAN outage; (2) Mid-size or large branch offices can deploy a range of media gateways with survivability options for local endpoints and off-net communications (OmniPCX Enterprise Media Gateway PSTN back up supports PSTN voice access, shared resources and digital/analog ports with no additional hardware, PSTN survivability); (3) Mission critical branch offices can deploy the OmniPCX Enterprise Passive Communication Server (PCS), an appliance server or OmniPCX blade (works over any WAN access infrastructure, supports full feature survivability). For a branch office solution, it is also possible to deploy the smaller OmniPCX Office (OXO) system at the remote location, with central management using Alcatel-Lucent's OmniVista 4760 management platform. Or, a transformation program is available to migrate an OmniPCX Office into an OmniPCX Enterprise media gateway. Optional unified messaging and AlcatelLucent's OmniPCX Enterprise CCx ACD application are available. Alcatel-Lucent's 4635 voice mail system supports voice and fax messaging, networking via AMIS, VPIM, Octelnet, and is integrated into the OmniPCX Enterprise via a circuit board in the VH, WM1, M2 or M3 chasses (up to 64 ports, 500 hours storage, 15,000 mailboxes). The AlcatelLucent 4645 software-based voicemail system may run with the ECS software engine on the IP Appliance server or RM1/RM3-based CPU or on a separate server (up to 16 simultaneous accesses, 200 hours storage, 1000 mailboxes); 4645 is compatible with IMAP4 for voice and fax message management on a PC via any IMAP4-compliant mail client. The OmniTouch Instant Communicator Suite (ICS) (formerly Unified Communications Application Suite) includes a service called My Instant Communicator (OmniTouch 8600 My Instant Communicator). With a single license and using any device (PC, IP Touch telephone, mobile device), the user can take advantage of the following Alcatel-Lucent applications (previously, one license was

required for each application): Telephony Services (formerly My Phone), Messaging Services (formerly My Messaging), One Number Services (formerly My Assistant), Teamwork Services (Instant messaging and Video from My Teamwork) and Presence Information (telephony and instant messaging). My Instant Communicator Mobile i th f th ICSf ti lit agents or changing skill assignments; CMS can communicate with up to eight ACDs. Optionally, Avaya's Interaction Center enhances the traditional ACD by incorporating advanced contact center features such as Web Chat, E-mail Response, and Web CallBack. Networking capabilities include a uniform dialing plan, caller ID information, centralized attendant service (CAS), centralized voice messaging, and QSIG. Up to 63 nodes can be networked using TCP/IP, ISDN PRI, BX.25 (private), QSIG or DCS (Avaya's proprietary network protocol); DCS networking supports the following feature transparency: uniform dialing, leave word calling, Caller ID Name/Number, centralized messaging, call forward, call waiting, conference, call coverage, auto callback, distinctive ringing, transfer and attendant display. Avaya offers Media Gateways to connect branch offices to an Avaya Media Server running Avaya Communication Manager software at a main location, extending applications to a branch office and also providing continued operation should the connection to the main server fail. G150 and G250 Media Gateways are designed for offices with fewer than 15 people and both house a Wireless Access Point, a LAN switch and a WAN router in a compact, standalone unit. Avaya's modular G350 Media Gateway targets branch locations with 8-40 users, G700 supports mid-sized branch offices with more than 40 seats, and IG550 Integrated Gateway (2-100 users), which inserts in a Juniper J-Series Services Router, offers Standard Local Survivability. Avaya also offers the R300 Remote Office Communicator that connects a remote office to the system via a WAN using T1 (later releases will support E1 and ISDN BRI); all Communication Manager features are enabled at the remote location. Each R300 supports 24 digital voice ports and can be administered

remotely via the WAN (a maximum of 250 R300 units). An Avaya Communication Manager configuration can use an S8510 or S8800 Server as a Survivable Core Server (formerly called Enterprise Survivable Server) which allows backup servers to be placed in various locations in the customer s network. These backup servers assume call processing control if the main server, either the S8510 or S8800 Server, fails or network connections to the main server fail. A main server supports up to 63 Survivable Core Servers. For remote locations, a Survivable Remote Server can be deployed to register IP phones and media gateways if the primary controller (main server) is lost. A UC package comes free with Avaya Communication Manager Enterprise Edition (or $50 per user license for Standard Edition) and is comprised of the following six elements: (1) Avaya Communication Manager software Release 5.0 or higher, (2) Avaya one-X Communicator softphone client, (3) Avaya one-X Portal desktop Web browser client, (4) Avaya one-X Mobile client for cellular smart phones (Symbian, Windows Mobile, RIM, Palm, Java, Apple iPhone), (5) Avaya Extension-to-Cellular (mobile twinning; one number access) and (6) Avaya VPNremote software (plug an Avaya IP phone in anywhere and use the corporate network). Associated hardware (servers) must be purchased separately, such as for Application Enablement Services (for integration with Microsoft Offi C i IBM L 8 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl STATION FEATURES Abbr./Speed Dialing Max. Speed Dial No. Max. Dig/Speed No. Automatic Busy Redial HiPath Hospitality for midsized to very large hotels/chains includes Siemens HiPath 4000 IP PBX, a multi-lingual voice mail system, a PMS interface and a specialized PC-based Hospitality Attendant Console. HiPath Common Application Platform V3.0 adds an open architecture for simpler integration of partner solutions (CSTA III SML support), as well as Siemens HiPath ProCenter, HiPath OpenScape, HiPath ComScendo and other Siemens applications. S 16,000 1,000 NA is the name for the ICS functionality over a mobile device such as Nokia and Windows Mobile devices. An optional hotel package supports up to 5,000 extensions, 5,000 rooms, and 2,000 external lines. A healthcare solution includes the following Alcatel-Lucent products: OmniPCX Enterprise IP PBX, OmniSwitch VoIP Ethernet LAN switch, OmniAccess secure wireless LAN/WAN solution, IP Touch phones, Alcatel-Lucent wireless phones (PWT/DECT and wireless LAN), OmniTouch Unified Communications, OmniTouch and Genesys contact center solutions, Advanced Applications (third party healthcare applications prepackaged with OmniPCX Enterprise) and Alcatel-Lucent Professional Services. Alcatel-Lucent offers three mobility solutions for varying levels of service and features: (1) Remote Extension provides basic one number services on OXE (two devices on a single extension number, including any mobile device; no software client required) or (2)

Alcatel-Lucent OmniTouch 8622 My Cellular Extension (formerly Advanced Cellular Extension or ACE) software client enables access to OXE features (compatible with most smartphones, including Nokia (E-series), Rim Blackberry, Windows Mobile 6.x; requires Remote Extension license on OXE) or (3) Alcatel-Lucent OmniTouch 8600 My Instant Communicator Mobile Edition (MIC) for advanced services on a smartphone such instant messaging, unified call log, enterprise directory access (requires 3G network, but can fallback to voice band signaling and maintain the same level of service; compatible with Windows Mobile 6.1, Nokia E-series, RIM Blackberry, Apple iPhone and Google Android (December 2010) smartphones). For Fixed Mobile Convergence (FMC), Nokia E-series smartphones have a dual mode cellular/WiFi capability. S 72 30 NA Office Communicator or IBM Lotus Sametime) and the Avaya Intelligent Presence server. Avaya one-X Communicator is a client application that combines all communications on one client - telephony features, desktop video, visual voicemail, presence, e-mail and instant messaging, conference bridge integration, directories, and contact history (unified communications features require integration with one-X Portal and some functionality also requires integration with additional products). See Desktop Tools for more detail. Conferencing options are available beyond basic ad-hoc audio conferencing. Avaya Aura Conferencing, the evolution of Avaya s earlier Meeting Exchange, is available in a Standard Edition with 500 audio and 500 Web ports with video capabilities on a single Avaya S8800 (IBM 3550 M2) server (500 concurrent users). As an open standards-based SIP solution, Avaya Aura Conferencing works with Avaya Aura Communication Manager, CS1000 (formerly from Nortel) and other third party systems that support SIP. An Enterprise Edition is coming later in 2010 with higher capacity and added features such as internal operator assistance and emergency blast dialing. Previously, the

optional server-based Avaya Meeting Exchange was utilized for up to 300 audio ports (Express Edition) or 4,000 ports per conference (Enterprise Edition). Avaya's earlier Expanded Meet-Me (300 parties) is no longer sold as of January 2010. Avaya Video Telephony is an IP video telephony solution (developed with strategic alliance partner Polycom, Inc.). The solution supports Desktop Video (users place a voice call with Avaya IP Softphone and click a button to add video; audio is delivered to the PC or to the enterprise desk phone); Conference Room Video (group voice and video call using a Polycom VSX series system); and Multipoint Video (voice and video conferencing for multiple locations using Polycom MGC Multipoint Control Unit). Avaya also partners with LifeSize Communications for the HD video conferencing systems. Basic hospitality features are included with Avaya Communication Manager software such as auto wakeup; however, optional specialized software can be added, such as SDC's IntelliDESK soft console for hotel operator functionality or the NiceLog recording solution from NICE Systems for high-quality recording, monitoring and archiving of telephone conversations between guests and guest service representatives. For S8400, S8500 and S8700 Media Services, PMS links are administered over CLAN TN799 circuit packs or traditional Data Modules. S30024 NA Max. No. of --Attempts Automatic Hold Recall NA S S Auto. Line Prefer. S NA S 9 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl Bridging S S S Busy Override S S S (Whisper Page) Call Coverage NA S S Call Duration (Signal) NA NA NA (Display) S S O Call Forward (Busy) S S S (No Answer) S S S (All Calls) S S S (Fixed) (Preset S S SDest) (Var) UserSelDest. S S S (w/Ovrd/Return) NA S S (Off-Premise) S S S (Remote/Follow Me) S S S Call Log S Call Park S S S (10,604) Call Park (with Recall) S S S Call Pickup (Directed) S S S (Group) S S S No. of Groups 2,000 unlimited 5,000 Call Transfer S S S Camp On/Call Waiting S S Conference S S S Add-On (3-party) S S S Multi-party (4 or S O Smore) Max No. of Parties 8 29 embedded, 96 external server 6 Max Out. Part./Trks 8 29 embedded, 96 external server 5 Meet-Me O O S (3-6); O (300) Conferencing Direct Group Calling S S S Directory (LCD) S S S Do Not Disturb S S S DND w/ Override S S by Attendant S S S by Secretary S S S by Station S S S Exec. Ovrd. of Priv S S S Flexible Station No. S S S No. Digits (Min) 1 1 1 No. Digits (Max) 6 8 13 Handsfree Ansback S S S Int. Hold (Exclusive) S S S (System) S S S Hot Desking S S Incoming Call Groups NA S S Int. Paging thru S O S Phones 10 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl Max. No. Group/Zones Manual Signaling Multilingual Display Languages Supported Off-Hook Voice Annc. Personalized Ringing No. Different Rings Pwr. Fail Transf. Phone Max. No. of Phones Privacy Privacy Rls. (Bridging) Repeat Last No. Dialed Ringing Line Preference Saved Number Redial Station Hunting (Circular) (Terminal) (Secretarial) (Comb.) (Master/Pilot Number) (Dist, UCD-type) (No. Hunt Groups) (No. St./Hunt Gr) Station Que w/ Callback Trunk Que w/ Callback SYSTEM

ADMINISTRATION User Programmable (via Sta. Set or DSS Con.) (via Attendant Console) (via PC) Menu-Driven Online Programming Changes Offline Programming Change Customer Database Storage (RAM Chips) (EPROM) (FLASH Memory) (Floppy Disk) (Hard Drive) (Tape) 1,000 NA O 17 (5 simultaneous on one system) NA S INA NA S S S S S S S NA S NA 999 20,000 NA NA

NA NA O S S S NA NA NA NA S (HD or CF card) NA 256 NA S 52 S S 16 O INA NA NA S S S S S S S NA 200 40 S S S S S S S

S NA NA NA S S NA 32 S O5 S (Whisper Page) S8 O INA S S S S S (IP or SIP phone) SSS S S8,0001,500 S S NA S (limited) O S S S NANASNANANA 11 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl Default Database O S S Offered Remote Programming S O S System Administration Notes: STATION EQUIPMENT: Analog Telephones: Proprietary Electronic sets supported: Digital Telephones: Digital Telephone Notes: HiPath Assistant for single HiPath 4000 systems can be used for configuration, backup/restore, and error messages). HiPath 4000 Manager for standalone systems and network provides configuration, performance monitoring, applications interfaces, and SNMP). HiPath 4000 Assistant and Manager are available in English and German. Customer database can be stored on hard drive or CF card. The system supports signaling encryption for CorNet IP clients and IP trunking by using AES 128 Bit key generating mechanism (Version 3.0 and higher). Yes (the AP 1120 analog gateway enables analog over IP and supports voice, fax and modem calls (T.30 and T.38 for fax; G.711, G.723 and G.729 for voice) No Yes OpenStage TDM models include: OpenStage 20 (a full-featured speakerphone with 2-line graphical display and 3-way navigator), OpenStage 40 (recommended for teams or call center staff; 6-line

graphical display, six programmable touch keys and 3-way navigator), OpenStage 60 (recommended for executive-secretary environments; 320x240-pixel QVGA graphical display, six mode keys, a touch wheel, eight programmable touch keys, volume touch slider and Bluetooth compatibility) and the OpenStage 80 (recommended for top level managers; same functionality as OpenStage 60, but adds a large 640x480-pixel VGA graphical display and nine programmable touch keys) Network Management can be performed via any Web-based browser or a Windows interface. Alcatel-Lucent's OmniVista 4760 Management Platform includes six management applications in a single GUI for management of 1,000 systems and 100,000 users (integrates with HP Openview and CA TNG Unicenter). Also supported are customizable reports in OmniVista 4760 on VoIP traffic and VoIP quality. For security, the system supports encryption of media and signaling flows from IP Touch phones, OmniPCX Enterprise communication server, IP media gateways (Crystal or hardware-based), the 4645 messaging system, ABC networking and PCs and UC Release 5 or higher (IP softphone encryption and UC Media Servers -My Messaging and My Teamwork). Yes No Yes Alcatel-Lucent offers several digital telephones, including three 9-Series models: 4039 (2x5 context keys, up to 70 softkeys, navigator key, 100x160 pixel 4 gray-level display, speakerphone, alphabetic keyboard); 4029 (2x3 context keys, up to 70 softkeys, navigator key, 64x128 pixel B&W display, speakerphone, alphabetic keyboard); 4019 (6 programmable keys, 20 character display, loudspeaker). Four Reflexes models are also offered: 4035 Advanced (24 lines, 24 programmable keys, 5 softkeys, 2-line x 40-character LCD, keyboard, speakerphone); 4020 Premium (12 lines, 12 programmable keys, 1-line x 20-character LCD, keyboard, speakerphone); 4010 Easy (2 lines, 8 programmable keys,

1-line x 20-character LCD, loudspeaker) and 4004 First (8 programmable keys single line) The Avaya Integrated Management Suite (formerly VisAbility Management Suite) is a set of web-based network and system software tools for configuration, fault and performance management, directory, policy and more. Avaya Communication Manager (1.3 and higher) ships with Standard Management Solutions; other system management components can be purchased. Some user changes, such as feature activation, can be done from the Attendant's position or from an IP telephone with proper permissions, or the Avaya Softconsole PC can access Avaya Media Server Web-based administration tools. For VoIP network monitoring, Avaya recommends non-Avaya network monitoring tools from DevConnect partners (the Avaya Converged Network Analyzer is no longer sold). Yes Model 8101: single-line phone with 3 fixed feature/function keys, a Message Waiting lamp, a directory note pad area on the front of the phone, and a built-in data/fax jack; Model 8102: single-line phone with 5 fixed feature/function keys, 12 programmable keys (for Speed Dial numbers or feature access codes), capability to select from 1 of 12 personalized ringing patterns, a Message Waiting lamp, a built-in jack for the connection of external adjunct units (such as a headset adapter or a handsfree Speakerphone), and a built-in PC/Fax data jack; Model 8110: single-line phone with 8 fixed feature/function keys, 12 programmable keys (for Speed Dial numbers or feature access codes), capability to select from 1 of 12 personalized ringing patterns, a Message Waiting lamp, a built-in data jack, a handsfree speakerphone, and an auxiliary power adapter jack; Model 2500 YMGK: single-line phone (similar in style to a standard 2500 set) with a Message Waiting lamp and a Recall key, where the Recall key is used along with 2-digit codes to access features such as Hold, Transfer, Call Forwarding, and Speed Dial Yes

Avaya Communication Manager 6.0 (and later) supports the 1408 and 1416 digital telephones with native administration; 1408 (for lighter telephone usage) is similar to the Avaya 2410 digital phone, but supports eight call appearances or feature buttons; 1416 (for receptionists, assistants and managers) is similar to the Avaya 2420, but has 16 call appearances or feature buttons and supports a 32-button expansion module. The 2402 Digital phone (2-wire) has 2 line appearances, a 2-line x 24-character display, one-way speaker with group listen; the 2410 Digital phone has six buttons to access 12 line appreance/features, a 5-line x 29-character display; built-in speakerphone with group listen 48 entry 12 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl IP Telephones: IP Telephone Notes: and nine programmable touch keys). HiPath 4000 supports the optiPoint 500 family: optiPoint 500 Entry (4 line appearances, 8 programmable feature keys, no display, and listen-only speakerphone); optiPoint 500 Basic (12 programmable feature keys, 2-line x 24-character LCD with 3 soft keys, listen-only speakerphone, connection port for add-on equipment/adapter); optiPoint 500 Standard (12 programmable feature keys, 2-line x 24-character LCD with 3 soft keys, full duplex speakerphone, connection port for add-on equipment/adapter); and optiPoint 500 Advance (19 programmable feature keys, 2-line x 24-character LCD with 3 soft keys, full duplex speakerphone, integrated headset jack, 2 connection ports for add-on equipment/adapters). The system supports the Optiset E Family of Digital Telephones: Entry (3 keys/LEDs. 2 volume control keys, single line); Basic (8 key/LEDs. 2 volume control keys, 4 lines, single option bay for terminal adapters, handsfree dialing); Standard (12 key/LEDs, 2 volume control keys, 12 lines, 3 guidance keys, 2 line x 24 character display, handsfree dialing/ open listening/ two-way speakerphone); Advance (12 key/LEDs, 2 volume control keys, up to 29 lines with key modules, 3 guidance keys, 2 line x 24 character display, handsfree dialing/ open listening); Advance Plus (12 key/LEDs, 2 volume control keys, up to 29 lines with key modules, full modularity: 2 option bays/side-car option support, 3 guidance keys, 2 line x 24 character display, handsfree dialing/ open listening/ two-way speakerphone). Bay option modules include Data Adapter (supported on Basic, Advance & Advance Plus): asynchronous only, up to 38.4 kbps; ISDN Adapter (supported on Basic, Advance & Advance Plus): S/T

interface, 64 kbps clear channel support; Analog Adapter (supported on Basic, Advance & Advance Plus): DTMF analog support; Phone Adapter (supported on Basic, Advance & Advance Plus): supports the attachment of a second Optiset E telephone (2 telephones per UPO/E line; Headset Adapter (supported on Advance & Advance Plus). Side mounted options include: Optiset E Key Module (supported on Advance & Advance Plus): adds 16 keys/LEDs to set base, up to 4 modules can be connected in series. Yes OpenStage family (H.323-based Cornet IP) includes the OpenStage 20 (a full-featured speakerphone with 2-line graphical display and 3-way navigator), OpenStage 40 (recommended for teams or call center staff; 6-line graphical display, six programmable touch keys and 3-way navigator), OpenStage 60 (recommended for executivesecretary environments; 320x240-pixel QVGA graphical display, six mode keys, a touch wheel, eight programmable touch keys 4004 First (8 programmable keys, single-line). Used with Alcatel-Lucent's Personal Wireless Telephone (PWT) on-site in-building wireless system, the multiline 4073 wireless handset with 2x16 display is lightweight and compact and provides 14 hours of talk time and 100 hours of standby. The 300, 300 EX (for industrial environments) and 400 DECT handsets (replace PWT handsets in North America) include a 4-way navigator, display backlight, integrated antenna. The 400 model adds color display, loudspeaker, headset connection and keyboard backlight. Yes Several Alcatel-Lucent IP phones are available, as well as SIP-based phones from a variety of third party vendors are supported through the Alcatel-Lucent Application Partner Program (a new Alcatel-Lucent telephone series is planned with SIP support). IP Touch 8 Series and 8 Series Extended

Edition (EE) models include: entry-level IP Touch 4008 (1-line x 20-character display, six programmable keys with LEDs); IP Touch 4068 (large, adjustable graphical display of 240 x 320 pixels (74 x 56 mm) with 4,096 colors 2x5 contextual keys 70 speakerphone with group listen, 48-entry call log; 2420 Digital phone has eight call appearance/feature buttons or up to 24 call appearance/feature buttons with multi-page display, a 7-line x 29-character LCD, 4 soft keys, 2-way/group listen speakerphone, optional 24-button feature expansion module, downloadable label information, 100-entry call log, and multilingual labels. The system supports the 6400 Series digital phone, a family of six 2-wire (twisted pair cabling) phones providing key-like functionality. All 6400 models have 4 fixed feature keys: conference, transfer, hold, and last number dialed. Display-based models have four soft keys that access 12 additional features, such as Administration. Station users can administer account code entry, auto dial, blank button, call forward, call park, group call pickup, directed call pickup, group page, whisper page answer, and whisper page off. Initial sets include: Model 6402: single line phone with group listening speaker; Model 6402D: single line phone with 1x16 LCD display and group listening speaker; Model 6408+: multi-line phone with 8 call appearance/flexible feature buttons with indicators and speakerphone; Model 6408D+: multi-line phone with 8 call appearance/flexible feature buttons with indicators, 2x24 LCD display and speakerphone; Model 6416D+: multi-line phone with 16 call appearance/flexible feature buttons with indicators, 2x24 LCD display, speakerphone and expansion module-capable; Model 6424D+: multi-line phone with 24 call appearance/flexible feature buttons with indicators, 2x24 LCD display, speakerphone and expansion module-capable; Model XM24: expansion module with 24 call appearance indicators. Callmaster ACD phones include: Callmaster IV (6 call appearances, 15 flexible feature buttons, 8 fixed buttons, 80-character LCD, Recorder Interface Module, adjunct jack for speakerphone); Callmaster V (2 built-in headset jacks, built-in Recorder Interface Module, 16 call

appearances, 48-character LCD, 10 fixed buttons, one-way listen only speaker); Callmaster VI (PC-based digital phone with 2 headset jacks, 5 fixed buttons, 3 programmable buttons, voice announcement recording - up to 6 announcements). For conferencing applications, the system supports the 3127 SoundPoint Speakerphone adjunct for analog phones or 7400, 7500, 8400, 8500 digital phones (full duplex, 180 degree microphone); 3127 SoundStation Speakerphone for analog phones or 7102, 8102, 7400, 8400 digital phones (full duplex, 360 degree microphone); 3127 SoundStation Premier Audio Conferencing Speakerphone for analog phones or 7102, 8102, 7400, 8400 and 6400 digital phones (full duplex, 360 degree microphone). Yes Several one-X Deskphone Edition Series telephones are available, each with soft keys (plus 4-way navigation cluster) and support for G.711; G.722 (wideband); G.726A; G.729 codecs and voice-initiated dialing: 9610 (single line, 3.33 inch diagonal, 1/4 VGA, grayscale, backlit display); 9620 (12 line appearances or programmable keys; 9 fixed keys; 320 x 160 pixel backlit display); 9620C (color display); 9620L (lite model with no USB port or Adapter interface); 9630G (integrated Gigabit, 24 line appearances/programmable keys; 10 13 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl eight programmable touch keys, volume touch slider and Bluetooth compatibility) and the OpenStage 80 (recommended for top level managers; same functionality as OpenStage 60, but adds a large 640x480-pixel VGA graphical display and nine programmable touch keys). Siemens optiPoint 420 IP Telephones offer programmable Self-Labeling Key (SLK) functionality that stores feature key names or numbers on an LCD instead of on paper labels, as well as an alpha numeric display, 12 or 18 programmable line/feature buttons, OptiGuide soft keys and G.722 Wideband Codec for improved speech quality. A range of snap-in modules is available, including the Large Display Interaction Module with voice dialing and touch-screen functionality for WAP-based browsing and access to corporate directories. The four models include the optiPoint 420 economy desktop phone with hands-free listening; the optiPoint 420 economy with a mini-Ethernet switch and integrated headset port; the optiPoint 420 standard with backlit display, full duplex speaker phone functionality and two option bays for snap-in modules; the optiPoint 420 advance (with SIP support) for executives with graphic backlit alpha numeric 4-line x 24-character display and one option bay. The optiPoint 410 Series includes: the low-cost optiPoint 410 entry (8 function keys with LEDs, 10/100Base-T, VLAN support), optiPoint 410 economy (12 function keys with LEDs, 2-line x 24-character display, optiGuide soft keys), optiPoint 410 standard (8 function keys with LEDs, 2-line x 24-character backlit display, 10/100Base-T, VLAN support with mini switch, full duplex handsfree speakerphone, two option bays) and optiPoint 410 Advance (19 function keys with LEDs, 4-line x 24-character backlit display, 10/100Base-T, VLAN support with mini switch, full duplex handsfree speakerphone, optiGuide, one option bay, SIP support). These

models extend the feature set of Siemen's current optiPoint 400 IP telephone, but implement the G.722 Wideband Codec that provides 7Khz of wideband voice transmission for improved speech quality. A range of snap-in modules is available for flexibility and choice, including the Large Display Interaction Module with voice dialing and touch-screen functionality for WAP-based browsing and access to corporate directories and a Self-Labeling Key Module. Software upgrades are downloaded via FTP, eliminating the need for any reconfiguration or additional hardware to add new features in the future. The optiPoint 150S is an entry-level model that uses the SIP protocol and works with the Siemens HiPath 2000, 3000/5000, 4000 and Siemens HiPath 8000 communication systems. The optiPoint 400 Standard (16 2-level programmable keys, 4 soft keys, 2-line x 24-character LCD, speakerphone, multilingual menu, plus a 3-port (2 external, 1 internal) Ethernet 10/100 interface and support for H.450.) The optiPoint 600 has 19 programmable keys, 320 x 240 (8x24) touch-screen display with 3 soft keys and simple Web browsing using WAP colors, 2x5 contextual keys, 70 programmable soft keys, two personal keys with LED and the Navigator for scrolling through the display in four directions, full-duplex speakerphone, alpha keyboard, BlueTooth connectivity); IP Touch 4038 (adjustable graphical display of 100 x 160 pixels (78 x 51 mm) and four gray levels, 2x5 contextual keys, 70 programmable soft keys, two personal keys with LED and the Navigator for scrolling through the display in four directions, full-duplex speakerphone, alpha keyboard); IP Touch 4028 (offered outside North America - adjustable graphical, black and white, display of 64 x 128 pixels (70 x 38 mm), 2x3 contextual keys, 70 programmable soft keys, two personal keys with LED and the Navigator for scrolling through the display in four directions, full-duplex speakerphone, alpha keyboard); IP Touch 4018 (offered outside North America only - character display of 1-line x 20-characters (75 x 12 mm), six programmable keys with LEDs and

the Navigator for scrolling through the display in two directions, full-duplex speakerphone). All have integrated Ethernet switches and are 802.3af compatible. Alcatel-Lucent's IP Touch 310 (general office staff) and 610 (for distributed work teams) WiFi Handsets support the IEEE 802.11a, b and g radio standards; the IP Touch 610 has push-to-talk (PTT) technology for 24 PTT channels and a unique 'priority' channel for emergency broadcasts. The handsets are manufactured by SpectraLink as the NetLink 8000 Series and have been privately labeled by Alcatel-Lucent. Also available are three e-Reflexes models: 4010 IP (2 lines, 6 programmable keys, 6 fixed keys, 1-line x 20-character LCD, hands-free only); 4020 IP (12 lines, 4 programmable keys, 8 fixed keys, 1-line x 20-character LCD, full duplex speakerphone); 4035 IP (24 line appearances, 45 display-based keys, 5 soft keys, 2-line x 40-character LCD, full duplex speakerphone). An IP softphone is available in a client-based or Web-based version. The system also supports the Polycom SoundStation IP 3000 standards-based conference phone (H.323-compatible, G.711 or G.729a codecs, full duplex, 3 soft keys, graphical display, speed dial, 10/100BaseT interface). appearances/programmable keys; 10 fixed keys; 320 x 240 pixel backlit display); 9640/9640G (same as 9630, but with color display); 9650 (3 line/programmable keys (plus 16 with auxiliary button), 320x240 pixel grayscale, backlit display); 9650C (color display); 9670G (media phone; 640 x 480 pixel color touchscreen; full on-screen QWERTY keyboard). Avaya one-X Deskphone Value Edition telephones fit three user profiles: Walkup, Everyday and Navigator; original versions are no longer sold as of August 2010 in favor of localized versions that incorporate an LCD with white backlight and wider language support: 1603-I and 1603-SW-I (three line appearance/feature keys and a 2x16 backlit display); 1608-I (eight line appearance/feature keys and a 3x24 backlit display); 1616-I (16 line appearance/feature keys, a 4x24 backlit display and support for a 32-button

expansion module). Avaya Agent Deskphone 16CC SIP-compatible contact center phone connects directly to a service provider SIP trunk (no handset); features include alert tones for skill changes, presence status information, secure VPN connections, two headset jacks (for agent and supervisor), 16 dual LED programmable buttons, three softkeys, a four-way navigation cluster, 4-line by 24-character display. The 4600 Series IP phones are scheduled for end of sale in 2009/2010 (see IP Telephones database for detail): 4630/4630SW IP (5 line appearances, 24 programmable keys, 5 fixed keys, 6 soft keys, 320 x 240 pixel display for information and downsized Web pages, full duplex speakerphone; 4630SW adds IEEE powering and an internal Ethernet switch); 4610SW (24 call appearance/feature buttons, 80 x 132 pixel display with WML browser capability, 4 soft keys, full duplex speakerphone, internal Ethernet switch); 4602/4602SW IP (2 line/feature keys, 10 fixed keys, 2-line x 24-character LCD, no soft keys, listen-only speakerphone); 4602SW adds IEEE powering and an internal Ethernet switch. SIP firmware (free download) is available for the Avaya 4610SW, 4620SW and 4621SW IP telephones. Three IP phones have support for standard Internet protocols such as the XML-based WML (Wireless Markup Language) browser built into the phone for delivering Web-based content to a phone display: Avaya 4622 IP CallMaster for contact center agents (large, backlit display; dual headset support); the Avaya 4621SW IP Telephone (instant text messaging between IP phones; backlit, grayscale display); the Avaya 4625SW Color IP Telephone (similar to the 4621SW model, but adds a color display JPEG color images). The Avaya IP Softphone is a softphone/PC that emulates model 6400, 7400, 8400 and Callmaster Series phones; the IP Softphone uses G.711, G.723.1A or G.729A compression for voice transmission over a LAN, and is compatible with SIP, H.323, Microsoft NetMeeting, and TAPI (IP SoftPhone can also work on a PDA).

Cisco SIP phones, including the 7940, 7961 and 7912, can also be used. The 3606 wireless VoIP telephone from SpectraLink (2.4GHz wireless LAN) emulates the 8410 desktop set. 14 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs.pl and simple Web browsing using WAP protocol, full duplex speakerphone, 2-port 10/100Base-T Ethernet connection; ports connect to both TDM and IP lines. The optiClient and optiPocket software-based telephones are also available. The optiClient 130 supports Windows 2000 SP4+ and Windows XP SP1+ (recommended processor 1Ghz, 512MB ram, 150MB hard drive); optiPocket is supported on certain hardware running Windows Mobile based Operating Systems including Siemens Pocket LOOX and HP iPAQ 6325. DSS/BLF CONSOLE The AC-Win Attendant PC can use SUPPORTED: the application BLF-Win. The optiPoint Attendant PC can use a BLF module (90 LEDs). Also, the optiClient 130 PC provides DSS/BLF functionality. ATTENDANT Attendant options include AC-Win IP, POSITION: optiset E with DSS/BLF, optiClient 130, optiPoint Attendant PC, or optiPoint 500 with DSS/BLF; up to 64 attendants allowed. COMPATIBILITY: Circuit cards: Circuit cards are compatible with other HiPath and Hicom 300 systems. Telephone The OpenStage Family and optiPoint equipment: 410/420 are compatible with Siemens HiPath 2000, 3000, 4000, and 5000 systems (also HiPath 8000 with SIP). The optiPoint 400 are compatible with Siemens HiPath 3000, 4000, and

5000 systems; optiPoint 500 digital is compatible with larger HiPath and Hicom systems; optiset E digital phones are compatible across HiPath and Hicom systems. Wiring plan: Wiring is compatible with HiPath 3700, Hicom 300 E/H, and HiPath 4000 systems. AVERAGE COST: $350-650 per port 1. HiPath 4000 supports up to 12,000 STRENGTHS: users (either TDM or IP) in one of three deployment options (as of V6.0): 1) Traditional Compact PCI (cPCI) chassis, with Duplex or Separated Duplex redundant architecture or 2) A 20-key or 40-key add-on module (AlcatelLucent 4090) can be added to the following phones: 4039, 4029, 4038, 4068, 4028, 4035 and 4020 phones. Up to three electronic labeled add-on modules (up to 42 keys) may be added to the 4029, 4039, 4028, 4038 and 4068 phones. The Alcatel-Lucent 4035 attendant station provides 24 programmable keys, 7 fixed keys, 5 soft keys, and 60 additional programmable keys, and a 2-line x 40-character LCD, and a 40-name directory. Alcatel-Lucent also offers the Alcatel-Lucent 4059 PC attendant console (with IP connectivity) and an IP attendant softphone. All attendants may have LDAP integration for dialing. RM1-and RM3-based circuit cards are compatible with both OmniPCX Enterprise and OmniPCX Office. Telephones are compatible with both OmniPCX Enterprise and OmniPCX Office. Wiring of the RM1 and RM3 media gateways is compatible for both OmniPCX Enterprise and OmniPCX Office. $400 per station, estimate 1. The OmniPCX Enterprise client-server configuration offers distributed processing, switching, and power supply, as well as Ethernet connectivity, and main CPU duplication for a variety of configuration sizes

from branch offices to large campus Several options for Direct Station Selection and Busy Lamp Field are available, including for the Avaya Attendant Consoles (i.e. optional Selector Console for the 302D), as well as expansion units for Avaya telephone models such as the 9630 IP or 2420 digital telephone; many telephones also allow programmable keys to be used for DSS/BLF functionality. Several Attendant Consoles are available, including the Avaya one-X Attendant, a software attendant console solution which integrates telephony with external caller data and workforce information (i.e. Caller ID connects with databases to provide intelligent customer information, E-mail messaging from attendant to users, absence information integrated from Outlook or Lotus Notes calendars or a web-based application, detailed status information, etc.). Earlier options include the Avaya 302D unit with 1x40 character display and optional expansion module or the Avaya Softconsole, a software a software attendant console that supports IP or digital connectivity (includes Busy Lamp Fields, directory and display windows). Traditional DEFINITY port circuit packs are compatible across Communication Manager systems; most Media Modules are compatible among Avaya Media Gateways. Telephones are compatible among DEFINITY Servers and S8xxx Media Servers; Avaya 1600 Series IP phones are compatible with Avaya Communication Manager (R3.0 or higher) and IP Office (R4.2 4Q 2008 and higher). Wiring is compatible across S8xx Media Servers. INA 1. Avaya S8800 Server Duplex is one of several Avaya Linux-based servers that run Avaya Aura Communication Manager software (the evolution of Avaya's MultiVantage and DEFINITY software). Designed for large enterprise installations, 15 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl software running on an industry standard server (Linux operating system) or 3) an Access Rack-mount option (as of July 2011) that includes rack-mountable 1U appliance(s). 2. With the traditional deployment, a single server or Compact PCI (cPCI) chassis is built with 30-inch or 19-inch free-standing or rack-mount components. Users can be distributed via survivable Access Points that support line and trunk cards with access to all features and centralized applications even if the main HiPath 4000 server fails. Larger, networked configurations (up to 100,000 users) are possible and manageable as a single system using CorNet over IP, TDM or ATM. The system supports both packet-switched and circuitswitched telephony, allowing an all-IP solution, an all circuit switched solution, or some combination. 3. HiPath 4000 is a Converged System that uses a combination of both circuit and packet switching. Calls between IP endpoints are switched in the IP network (peertopeer connections). Calls from TDM devices to IP endpoints require the HiPath HG 3500 family of IP line and trunk gateways. TDM calls within an Access Point are switched via TDM switching, while calls between IP-Access Points are switched over IP. Users connected to Access Points in distributed configuration over an IP network will function as if directly connected to the main HiPath 4000. Endpoints can be connected to any Access Point regardless of time zone (Version 3 and higher). 4. HiPath 4000 V4 systems introduced Comscendo Plus (HiPath 4000, Xpressions and CTI licenses) which includes all the functionality of the earlier Comscendo, but adds a HiPath Xpressions V5.0 Voice User License and a HiPath Xpressions Basic CTI Client with each ordered HiPath 4000 ComScendo Plus license. 5. Customers can choose from a variety of telephone options since HiPath 4000 connects to TDM and IP phones, as well as mobile WLAN and

DECT devices and soft phones, including OpenStage TDM and IP phones that incorporates innovative features such as push-to-conference and presence-based calling, while standards like Java, HTML, WML and XML enable support for customizable third-party applications. The top end models feature color displays and Bluetooth compatibility. 6. If IP network fails or does not provide specified voice quality, then the PSTN can be used as a backup network, using station and trunk modules for access. 7. Applications are administered and controlled from one central system; these include HiPath Xpressions (Entry, Standard, and Advanced) for unified messaging, HiPath Teleworking for remote users, and HiPath ProCenter (Entry, Standard, and Advanced) for call center functionality. 8. Networking via ISDN or IP via Siemens CorNet-NQ protocol includes the following feature transparency: centralized administration, centralized messaging (Xpressions) centralized attendant environments. The Enterprise Communication Server software runs on either a CPU board in a media gateway or a LAN-connected industry-standard IP Appliance Server, supporting IP-based endpoints and legacy TDM endpoints. Several media gateway chassis and cabinets are available and can be combined up to the maximum system capacity (25,000 IP ports per server). Up to 250 systems can be networked to support up to 50,000 analog/digital stations or 100,000 IP stations. 2. Alcatel-Lucent uses a standard operating system (Linux) and standard application interfaces such as CSTA, TAPI, JTAPI, TSAPI, XML, HTML, Java, SIP, DHCP, LDAP, and H.323. 3. R9.0 added a native SIP controller embedded in the OmniPCX Enterprise engine which controls SIP endpoints. SIP trunking is supported via SIP service providers. Also, an integrated multi-function VoIP card can be used to packetize voice traffic for transmission over a LAN or WAN via an integrated H.323 gateway; the card manages remote shelves over IP, IP trunking, IP phones, and H.323 clients. 4. Optional unified messaging, contact center and a hotel software are available, as well as

the the OmniTouch Instant Communicator Suite (ICS) (formerly Unified Communications Application Suite) which includes a service called My Instant Communicator (OmniTouch 8600 My Instant Communicator). With a single license and using any device (PC, IP Touch telephone, mobile device), the user can take advantage of the following Alcatel-Lucent applications (previously, one license was required for each application): Telephony Services (formerly My Phone), Messaging Services (formerly My Messaging), One Number Services (formerly My Assistant), Teamwork Services (Instant messaging and Video from My Teamwork) and Presence Information (telephony and instant messaging). My Instant Communicator Mobile is the name for the ICS functionality over a mobile device such as Nokia and Windows Mobile devices. 5. Alcatel-Lucent's 4635 voice mail system supports voice and fax messaging, networking via AMIS, VPIM, Octelnet, and is integrated into the OmniPCX Enterprise via a circuit board in the VH, WM1, M2 or M3 chassis (up to 64 ports, 500 hours storage, 15,000 mailboxes). The Alcatel-Lucent 4645 voicemail system is software based and may run with the ECS software engine on the IP Appliance server or RM1/RM3-based CPU or on a separate server (up to 16 simultaneous accesses, 200 hours storage, 1000 mailboxes); 4645 is compatible with IMAP4 for voice and fax message management on a PC via any standard IMAP4-compatible browser. 6. Network Management can be performed via any Web-based browser or a Windows interface. Ccustomizable reports on VoIP traffic and VoIP quality are available. 7. The OmniPCX can manage up to eight foreign languages simultaneously with a selection of 52 languages/dialects. 8. Optional Active and Passive Communication Servers are used for redundant deployments. PCS provides call handling services to a media gateway or group of media gateways if the OXE communication server is unavailable. 9. Up to 250 nodes can be networked to deliver features as a single system (50,000 analog/digital stations or 100,000 IP stations) using the QSIG-based, digital Alcatel-Lucent Signaling protocol called the Alcatel-Lucent Business Communications (ABC) protocol with centralized features such as call park the S8800 Server Duplex consists of two servers, supporting larger businesses that require up to 36,000 endpoints (18,000 IP stations).

2. The Avaya S8800 Server uses Intel (Nehalem) processor technology and is available in both 1U (simplex) and 2U (duplex) form factors (Linux operating system). The 1U (simplex) version is used for most Avaya applications; however, the 2U version (the focus of this report) is recommended for applications that require a large number of hard disk drives or plug-in cards. 3. Endpoints and trunks connect to the Avaya Server via Avaya Media Gateways which come in compact, standalone, stackable or chassis-based form factors and are mixed and matched as needed to support analog, digital, IP, LAN and WAN interfaces. Each gateway supports a range of Avaya telephones (analog, digital or IP) and trunks (analog, ISDN, E1/T1, H.323 or SIP). As of Communication Manager R6.0, Avaya Aura Session Manager server(s) are used to support SIP endpoints, including those from Avaya, SIP phones formerly from Nortel and tested third party phones. 4. Avaya Media Gateways connect branch offices to an Avaya Media Server running Avaya Communication Manager software at a main location, extending applications to a branch office and also providing continued operation should the connection to the main server fail. Media Gateways are available in varying capacities and with different levels of functionality for small, medium and larger size offices. 5. A wide range of analog, digital, hard/soft IP and SIP telephones, WiFi, dual-mode and IP DECT wireless handsets are available. End user options range from entry level sets to advanced desktop sets and unified communications clients, such as the Avaya one-X Communicator that combines all communications on one client. A one-X business media phone blends telephone and PC functionality. 6. For redundancy and reliability, the S8800 Server Duplex consists of two, duplicated servers (with options for High or Critical Reliability). Software duplication shadows data between active and standby processors without specialized hardware. The S8800 Server has hot-swappable servers, UPS and RAID hard disk drives. 7. Additional survivability can be configured optionally. An Avaya Communication Manager configuration can use an S8510 or S8800 Server as a Survivable Core Server (formerly called Enterprise Survivable Server) which

allows backup servers to be placed in various locations in the customer s network. These backup servers assume call processing control if the main server, either the S8510 or S8800 Server, fails or network connections to the main server fail. A main server supports up to 63 Survivable Core Servers. For remote locations, a Survivable Remote Server can be deployed to register IP phones and media gateways if the primary controller (main server) is lost. 8. Avaya Aura Communication Manager, as an Evolution Server, supports a variety of trunk and station interfaces (analog, digital and IP), 700 telephony features, and support for a adjuncts and software packages that enable traditional and advanced functionality - voice and unified messaging, hospitality, ACD, contact center IVR multi media conferencing 16 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl (Xpressions), centralized attendant, call pickup, call park, call forwarding, callback on busy/no answer, and least cost routing. 9. Small branch offices (less than 20 users) can be connected to the HiPath 4000 host system located at a main office; however, IP telephones located at the branch office rely on the availability of the IP network for operation. To ensure survivability at the branch office, a small HiPath 3000 system can be installed in case connectivity with the host is lost. 10. Several levels of redundancy are offered, including redundant Call Control processors, redundant power supplies and multiple standby line and trunk gateways that provide full redundancy for IP endpoints and trunking. 11. Wireless communication is supported via the HiPath MobileOffice Suite, SpectraLink 150 or Link 3000 WTS. Siemens HiPath MobileConnect fixed mobile convergence solution (available first quarter 2008) extends SIP PBX features and presence to dual-mode WiFi/Cellular handsets for one number/one mailbox functionality and seamless roaming between a corporate wireless LAN and a cellular network. 12. The HiPath CorporateConnect application (formerly HiPath Teleworking) gives mobile device users one number service employees can access to the enterprise telephone network and features (abbreviated dialing, conferencing, and least cost routing) using their corporate phone number whether they are in or out of the office and miles away. Employees can use any analog telephone, optiPoint or optiset E telephone or a Windows Pocket PC PDA device or a standard Web browser to manage real-time communications where there is wireless access, including WiFi 802.11b/e hot spots. The CorporateConnect application works with Siemens HiPath 4000 systems, as well as the legacy Hicom 300 system.

13. Parallel Ringing-One Number Service (ONS) enables incoming calls to be signaled at more than one destination in parallel (for analog, digital, IP cordless or mobile phones). One ONS group consists of one ONS master and two ONS members (within the HiPath network) and one optional external ONS member such as a mobile phone. 14. For hosted deployments or large, multi-site enterprises, new Virtual Numbering functionality allows the same station extension numbers to be assigned several times and also allows overlapping station numbers (such as 100 and 1000) that are differentiated by a virtual node ID. Three numbering plans are supported, including an ISDN numbering plan, a private numbering plan and a HiPath specific numbering plan. 15. Current or new HiPath 4000 customers considering a migration to the larger OpenScape Voice eventually can take advantage of OpenPath FlexLicensing that ports user licenses from HiPath 4000 to OpenScape Voice (and vice versa), dHiP th 4000 t with centralized features such as call park, conference, call pickup, text mini messaging, call forwarding, centralized attendant, and more. The system supports Voice over IP networking, Voice over Frame Relay, Voice over ATM, ISDN, PSTN, or leased line networking. 10. Alcatel-Lucent offers three mobility solutions for varying levels of service and features: (1) Remote Extension provides basic one number services on OXE (two devices on a single extension number, including any mobile device; no software client required) or (2) Alcatel-Lucent OmniTouch 8622 My Cellular Extension (formerly Advanced Cellular Extension or ACE) software client enables access to OXE features (compatible with most smartphones, including Nokia (E-series), Rim Blackberry, Windows Mobile 6.x; requires Remote Extension license on OXE) or (3) AlcatelLucent OmniTouch 8600 My Instant Communicator Mobile Edition (MIC) for advanced services on a smartphone such instant messaging, unified call log, enterprise directory access (requires 3G network, but can fallback to voice band signaling and maintain the same level of service;

compatible with Windows Mobile 6.1, Nokia E-series, RIM Blackberry, Apple iPhone and Google Android (December 2010) smartphones). 11. For Fixed Mobile Convergence (FMC), Nokia E-series smartphones have a dual mode cellular/WiFi capability. 12. For hazardous work environments and mobility needs, Alcatel-Lucent partners with Ascom Wireless Solutions for Ascom s rugged DECT handset (with alarm signal monitoring, immobility detection and panic button features) and Ascom s Alarm Management Server. 13. Three options are available for branch office connectivity: (1) Small branch offices can utilize the OmniAccess 5xxx unified service gateways series with SIP proxy, along with Alcatel-Lucent IP phones (dual stack SIP and NOE protocol) or third party SIP phones which can access the SIP proxy in case of WAN outage; (2) Mid-size or large branch offices can deploy a range of media gateways with survivability options for local endpoints and off-net communications (OmniPCX Enterprise Media Gateway PSTN back up supports PSTN voice access, shared resources and digital/analog ports with no additional hardware, PSTN survivability); (3) Mission critical branch offices can deploy the OmniPCX Enterprise Passive Communication Server (PCS), an appliance server or OmniPCX blade (works over any WAN access infrastructure, supports full feature survivability). 14. For a branch office solution, it is also possible to deploy the smaller OmniPCX Office (OXO) system at the remote location, with central management using AlcatelLucent's OmniVista 4760 management platform. Or, a transformation program is available to migrate an OmniPCX Office into an OmniPCX Enterprise media gateway. 15. Specific Alcatel-Lucent IP phones, the Alcatel-Lucent 8 Extended Edition (EE) Series phones, support a SIP mode that automatically switches the phone to 'safe' mode if connection with the system is lost. While this ensures service continuity, the telephone feature set in the temporary SIP mode is basic (pre-programmed function keys are disabled). The phone runs in SIP mode until the connection to the system is restored; the user then can access the main telephone functions again. center, IVR, multi-media conferencing, presence, instant messaging and wireless. 9. Avaya regularly introduces new

technology and communications options. The S8800 Server supports Avaya Aura System Platform, a framework that leverages virtualization technology to enable a single server to run multiple Avaya applications at the same time. This deployment supports mid-size enterprises with scalability from 100 to 2,400 users and to 250 locations. The solution is packaged on a specific supported server, either the Avaya S8300D Server or S8510 Server or the S8800 Server or an HP ProLiant server and utilizes open standards-based virtualization technology from Xen (Xen Hypervisor); Avaya is actively evaluating other virtualization technologies to increase the options available to its customers. 10. For mobile workers, Avaya offers DECT and WiFi wireless systems and handsets, as well as its ExtensiontoCellular solution for mobile twinning and the Avaya one-X Mobile client for cellular smart phones (i.e. Symbian, Windows Mobile, RIM, Palm, Java, Apple iPhone). 11. A UC package comes free with Avaya Communication Manager Enterprise Edition (or $50 per user license for Standard Edition) and is comprised of the following six elements: (1) Avaya Communication Manager software Release 5.0 or higher, (2) Avaya one-X Communicator softphone client, (3) Avaya one-X Portal desktop Web browser client, (4) Avaya one-X Mobile client for cellular smart phones (Symbian, Windows Mobile, RIM, Palm, Java, Apple iPhone), (5) Avaya Extension-to-Cellular (mobile twinning; one number access) and (6) Avaya VPNremote software (plug an Avaya IP phone in anywhere and use the corporate network). Associated hardware (servers) must be purchased separately, such as for Application Enablement Services (for integration with Microsoft Office Communicator or IBM Lotus Sametime) and the Avaya Intelligent Presence server. 17 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl and HiPath 4000 customers can reuse hardware, including gateways, Compact PCI (cPCI) hardware and DECT equipment. Also, OpenScape User Management has a common console for both HiPath and OpenScape Voice administration. 1. For SIP telephones (optiPoint 150 S CAUTIONS: and optiPoint 410/420 S family), some HiPath 4000 system features are not supported such as group and directed call pickup, ACD, malicious call identification and programming of call forwarding. 2. Some typical system features are unavailable including LCD display messaging, recorded message service and remote access DISA that allows specified users to dial into the system from an outside location to access to system features and outside lines. 3. Some typical station features are unavilable including automatic hold recall, off hook voice announce, station/trunk queue with callback and call coverage that allows buttons to be shared or paired between users so that an unanswered call can be answered (covered) by the other user. Also, the system does not support Power Failure Transfer Phones which allows certain central office trunk lines to be directly connected to certain telephones in the event of a system or commercial power failure. 1. Though the system supports up to 15,000 IP stations per server, TDM stations and SIP endpoints are limited to 5,000 stations per server, but this requires combining several gateways. 2. The OmniPCX system supports the SIP protocol; however, Alcatel-Lucent IP phones are limited in terms of SIP support. Similarly, the system supports SIP-based phones from a variety of third party vendors through the Alcatel-Lucent Application Partner Program; however, the telephone feature set is more basic, though Alcatel-Lucent continues to enhance this support via testing with these partners. Note that Agents and Attendants

cannot use SIP endpoints. Alcatel-Lucent IP Touch EE Series phones operating in SIP mode cannot be connected to the system's native SIP Call Controller. 3. Some media gateways have been phased out, including the earlier 4-or 8-slot rack-mountable Voice Hub (VH) for up to 160 digital/analog users and 10-slot WM1 cabinet for up to 224 digital/analog users. 4. Alcatel s My Messaging voice mail/unified messaging solution is centralized, and as such, is not available if connection between a branch location and the OmniPCX Enterprise server is lost; however, branch locations can be optionally configured with Alcatel 4635 or 4645 voice mail/auto attendant so that if the call server connection is lost, voice mail at the remote site continues to function. 5. CPU duplication is an added cost. 6. Visit other TelecomTactics' databases for additional Cautions on phones and applications. 1. Not all maximum software capacities listed can be achieved simultaneously. 2. Features differ by type of phone. Some features require the use of an IP or SIP telephone, including Background Music and Saved Number Redial. Some features are not available for SIP phones such as Call Pickup Alerting which displays of calling and called party information (works on digital and H.323 IP phones only). Also, only the Avaya 96xx Series H.323 IP phones support the full range of Hot Desking features. 3. There is no smooth, economical migration for a customer with Avaya's IP Office system to migrate to the larger Avaya Communication Manager (formerly MultiVantage) systems, except that IP 4600 Series phones and 24xx digital phones are compatible, and Avaya 1600 Series IP phones are compatible, depending on the system software release (R3.0 or higher for Avaya CM and IP Office R4.2 4Q 2008 and higher). Note that the 4600 Series is scheduled for end of sale in 2009/2010 (see IP Telephones database for detail). 4. Dial plan supports from 7 to 13 digits; however, in a networked configuration using the DCS protocol, dial plan is limited to 3-5 digits or 7 digits using QSIG or CMS administered as a reporting adjunct. 5. Note the limits in using the Avaya 16CC SIP Phone; up to 2,500 phones allowed. 6. Telephone display messages are available in English (default), French, Italian, Spanish or one other user-defined language (requires 40-character display

phone); competing vendors may offer a wider selection of languages. 7. Note that software duplication may reduce system performance. Avaya recommends a dedicated duplication link for software duplication. Also, there is 25% performance decrease when encryption is used. 8. Software duplication requires specific network elements, including 1GB Ethernet, maximum of 8ms round trip delay and maximum of 1% packet loss. 9. Note that with Avaya's Unified Communications All Inclusive package, associated hardware (servers) must be purchased separately, such as for Application Enablement Services (for integration with Microsoft Office Communicator or IBM Lotus Sametime) and the Avaya Intelligent Presence server. 10. An upgrade from Communication Manager Release 5.2.1 on an S8800 server to Communication Manager Release 6.0 on an S8800 Server, requires the installation of four additional 2GB DRAM DIMMS since a total of 12GB of DRAM is necessary for R6.0. 11. Note that Avaya no longer sells the Branch Edition as of March 2010; existing customers can upgrade and add capacity until support ends December 31, 2011. Avaya recommends IP Office as an alternative for distributed branch office needs. 18 von 19 22.02.2012 11:30

Side-by-Side Comparison System 2.0 http://www.telecomtactics.com/cgi-bin/sxs/sxs .pl GENERAL COMMENTS: 1. HiPath 4000 is designed for medium- to large-sized enterprises; however, the HiPath 4000 can also fit the needs of small-sized businesses. As of the V2.0 architecture, Siemens no longer offered two models (HiPath 4300 and HiPath 4500). Rather, the HiPath 4000 scales from small configurations to 12,000 users (single processor) to larger systems with up to 100,000 users (multiple processors with added resiliency to hardware failures). Existing HiPath 4300 and HiPath 4500 customers who grow beyond the capacity limits of their system will need to add V2.0 hardware to expand. 2. As of V2.0 architecture, Siemens will no longer referred to a large 30,000-port configuration as the HiPath 4900 version (three connected HiPath 4500 systems with single management; HiPath 4900 supports 17,280 ports per single system with direct-connected shelves or 30,000 ports via a distributed Access Point configuration). 3. HiPath is the Siemens Enterprise Convergence Architecture that provides a migration path for customers to implement new applications while protecting their current equipment and application investment. Customers can move to IP at their own pace with HiPath s solutions for customer relationship management, web-based call centers, e-business, and mobile networking. 4. The Siemens HiPath system comes with a one year warranty for parts and labor. 1. The Unix operating system is not supported from R5.1 forward. 2. Alcatel-Lucent offers end-to-end LAN and IP Telephony via several enterprise offerings: the OmniSwitch 7xxx, 8xxx, 9xxx and 6xxx LAN switching product lines and the OmniPCX Enterprise PBX product. 3. Alcatel-Lucent offers a one year (from date of purchase) or 15-month (from date of manufacture) warranty on hardware and a

90-day warranty on software (from date of shipping). 4. OmniPCX Enterprise is RoHS (Restriction of Hazardous Substances) compliant as of June 2006 as far as banned substances being removed; soldering process will be lead-free in 2007. 5. Alcatel-Lucent offers migration packs for customers that want to upgrade from earlier PCX 4400 hardware to Enterprise hardware. This includes migration of CPU, boards and software licenses and applications such as voice mail, management (i.e. OmniVista) and Unified Communications/Collaboration. Certain 4400 cabinets can still be reused (M2 and M3 cabinets); however, the Voice Hub and Wall Mounted cabinets are no longer compatible as of release R8.0. 12. Avaya will no longer sell the S8800 Server as of June 6, 2011 since the Intel Xeon E5500 series processor will be going end of life; support will continue until June 6, 2014. Instead, Avaya will introduce support for HP and Dell commercial off-the-shelf servers beginning in November 2010. 13. Visit other TelecomTactics' databases for additional Cautions on phones and applications. 1. The S8800 Server is based on a distributed network architecture. Avaya competes with other vendors offering client/server-based platforms, including Cisco, Alcatel, and Siemens. 2. Avaya Communication Manager (now Avaya Aura Communication Manager) is the name for Avaya s MultiVantage Software introduced in March 2002 to replace DEFINITY software (Release 10 was the last DEFINITY software release). Communication Manager software incorporates all traditional DEFINITY capabilities, plus adds support for distributed configurations, improved scalability and redundancy. Communication Manager can reside on a variety of servers, including Avaya's S8800 and earlier S8700, S8500, S8400 and S8300 servers and a variety of operating systems such as Linux, Microsoft Windows, and Avaya's DEFINITY version of UNIX. 3. Avaya system hardware comes with a one year Full Service Warranty, including 24X7 Expert System Remote Monitoring/Diagnostics/Repair, on-site coverage for major outage repairs and parts replacement, 2-4 hour on-site response; technical support helpdesk; and power surge protection coverage.

Software upgrades and hardware add-on parts are also supported for one year. 4. Avaya Communication is the name for the Enterprise Networks Group that was spun off from Lucent Technologies on September 30, 2000. 19 von 19 22.02.2012 11:30