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SNADEN 464 West 91st Street Indianapolis, IN 46260 (317) 201-3283

Personal Experience
Twelve years of personal experience working with PCs running DOS, all MS Windows platforms (NT, 3.x, 95, 98, NT, ME, XP, 2000, Vista, Windows 7) Twelve years of personal experience working with PCs running Microsoft Office Suite Three plus years of personal experience working within a Lotus Notes Network/Desktop support role Desktop imaging (Ghost) Configured multiple WinNt, 2000, 2003 servers according to company specs Extensive experience with Internet & networks Excellent customer service skills honed by many consulting jobs and call center environments Provided both on-site & phone support for multiple clients Project Management experience

Hardware (Installation, Maintenance, & Upgrade)

Motherboards, Video cards, Sound cards, SCSI & DMA Controller cards, Modems, Ethernet cards, Hard drives, DVD drives, Internal & External SCSI & IDE CD, CDR, & CDRW drives, Jazz & Zip drives, Tape drives, Floppy drives, personal & networked Printers, Scanners, Interactive Multifunction business machines (print, fax, scan, copy), Integration with external Video & Sound hardware, Redundant Power supplies, CPU replacement, jumper settings, BIOS chip replacement & flash upgrades, BIOS (multiple brand) configurations, PC Cases (multiple brands & sizes), Backup Power Supplies, All PCMCIA Laptop Hardware.

Software (Operating Systems & Major Applications, Backup Utilities)

DOS, Windows 3.1, Windows 95, Windows 98, Windows NT(server and workstation, Windows XP (pro and home), Windows 2003 server, Windows 2000 (professional and server), Lotus Notes 5x-6.5.1, Domino server, Remedy, TrackIT ,Unix, Novel Netware, HTML, Ghost, Online backup services, Colorado Backup Software, Microsoft Office (97-XP), Internet Explorer, Netscape, Outlook, Express, Schedule+, Norton Utilities, WinFax Pro, Many HTML and FTP editors,.

Networking (Hardware & Software)

TCP/IP, NetBEUI, POP3, SMTP, PC Anywhere, Multiple Telnet clients, Personal FTP & Web Hosting server software, IPX/SPX,DHCP, DNS, WINS, , Ethernet cards, Ethernet hubs, CAT & Coax cables, Windows NT File/Print servers, Windows NT/2000 Primary & Backup domain controllers, Large Hubs & Patch panels, Microsoft Exchange Server, Novell servers.

Related Work Experience

8/11-Present Desktop Engineer, Teksystems, Indianapolis, IN Tier II and III level support for the national active directory project for Ascension Health Network 6/10-9/10 Network Administrator, Valiantica, Inc., San Jose, CA Tier III server and Tier II desktop support for CTB/McGraw-Hill 4 months 12/08-12/09 IC Technician, Teksystems, Indianapolis, IN. Tier II Desktop Support for all Lab laptops and computers for Eli Lilly 1 year 11/07- Current President, Snaden Real Estate Investments. Indianapolis, IN Buy, Sell, Manage residential real estate property 08/01- 11/07 IT Support Consultant, Volt Services Group, Indianapolis, IN. Tier III server and Tier II desktop support for Kite Realty Group 2 years Tier II desktop/Tier II Lotus Notes support for Raytheon, Inc. 9 months Tier I and II Desktop Support for RCI International 18 months David L. Snaden

Tier II level support Lotus Notes Administration and some Tier II desktop support for Eli Lilly 18 months Configured 2000 servers according to company specs in house Administer servers (profile creation, login script editing, & email account setup) in house 10/05 02/06 Lead Technician, IBM, Indianapolis IN Tier II and III level support for IBM retail clients On call contract as needed performed primarily after hours 11/99 - 04/01 IT Support Consultant, Meritage Technologies, Indianapolis, IN.. Tier I, II, and III Lotus Notes support for Simon Property Group 18 months Tier I, II and III Lotus Notes support , Novell, and WinNT/2000 for SMC Pneumatics 18 months Rebuilt Win2k servers, installed network hub, configured and deployed new workstations, Tier II Lotus Notes support for Conseco 18 months Administered emails using Microsoft Exchange in house Managed renovation, alteration, & upgrade projects in house Administered RAS support in house 12/98 - 11/99 Regional Technical Coordinator, Duke Realty Investments, Indianapolis, IN and Tampa, FL. Tier I, II, and III level support for Indy region and eventually Florida region Converted Novell Servers to Win2k Servers and administered them accordingly Deployed new workstations at the Florida sites(Jacksonville, Orlando, Tampa, Miami) Y2K Compliance Project Manager 01/97 - 11/98 IT Consultant, Meritage Technologies, Indianapolis, IN Diagnosed, repaired, IBM compatible computers and maintained excellent customer service support for Roche Diagnostics 18+ months Made decisions concerning warranty replacement & method of solution for Compaq and HP systems for Roche Diagnostics 18+ months Solved software issues concerning: Win 3x/95/98/NT in house

03/05Current Enrolled at ITT for B. S. ISS Microsoft Linux Study Group for Cisco Certification Unix Microsoft Office Suite



11/98 05/88

MCP + Internet A.S. Business Administration

Microsoft Windows exam TCP/IP exam Vincennes University

Professional References
Jeff Nulty, Manager, CSC, 317-331-6900 Jeff Lynch, Managing Partner, The Guild Group, 317-840-4480 George Whitfield, Lotus Notes Team Lead, Eli Lilly, WHITFIELD_GEORGE_W@LILLY.COM 317-276-2000 Doug Martin, Help Desk Manager, RCI International, 317-805-8203 David L. Snaden

David L. Snaden