GE Water Mobile Project Statement of Work Publication date: 12/05/2011 Generated by:

Softtek 2009.

Index 1.Project Overview.................................................................................................................................................3 2.Scope of Work.....................................................................................................................................................3 3.Global Exclusions Out of Scope Activities.........................................................................................................5 4.Project Approach and Timelines..........................................................................................................................6 5.Project Organization............................................................................................................................................8 6.Roles and responsibilities....................................................................................................................................8 7.Deliverables per GE Tollgates...........................................................................................................................11 8.Change Management........................................................................................................................................12 9.Communication Strategy...................................................................................................................................12 10.Training & Knowledge Transfer........................................................................................................................12 11.Documentation................................................................................................................................................12 12.Project Sign off................................................................................................................................................13 13.Project Quality Assurance and Risk Management............................................................................................13 14.Assumptions....................................................................................................................................................13 15.Scope Change Control Process.......................................................................................................................15 16.Delays Outside of Softteks Control.................................................................................................................15 17.Issue Resolution and Escalation......................................................................................................................16 18.Fees and Invoice Schedule..............................................................................................................................17 19.Acceptance......................................................................................................................................................17

Softtek 2011. Confidential

This Statement of Work (SOW) is issued pursuant to the Information Technology Services Agreement (the Agreement), signed on July 20, 2009, being operational and effective from January 1, 2010, by and between General Electric International, Inc., a Delaware corporation (the Company) with its head office at Two Corporate Drive, Shelton, CT. and Softtek Integration Systems, Inc., a Delaware corporation (the Contractor) with its head office at 3003 Summit Blvd Suite 1500, Atlanta, GA. This SOW is an attachment to, and is incorporated by reference into the Agreement. To the extent the terms and conditions of this SOW are inconsistent with those of the Agreement, the Agreement will control. This SOW describes the services (Services) that Softtek has agreed to provide to GE Water, Inc. (GE WATER).

1. Project Overview
The current project is new implementation for BMS (Boo Mobile and ServiceDI) also called as Mobile Project) UK. This project includes SAP modules: SAP FICO, MM, SD, Plant Maintenance, Customer Service, Project Systems, Production and Planning, Quality Management, variant configuration and SAP Multi Resource Scheduling. This project is divided into tollgates and there are total 5 tollgates. Currently we are in tollgate 3 design phase. Which include detailed planning and execution, Baseline Design, Tech Specs for Baseline items, Development Design, training plan. The Cutover planning and the launch is planned for the 4th week of Feb12 and followed by support and transitions to GAMS CoE by end of April12.

2. Scope of Work
Module wise Scope of Work FICO Existing co. code 0339 will be copied to co. code 0623 and the entire standard configuration will be done. GL accounting. AR AP Asset Accounting Cash and Bank Cost center accounting Profit center accounting Internal order management COPA (profitability report on BOO/Mobile, Customer and Contract) Integrations with logistics New Templates Development Project Structures Project Budgeting Project Cost and Revenue Planning Project Dates Project Billing

PS Module

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SD Module

MM Module

Variant Configuration

PS Period End Closing PS Integration with all other modules Project Systems Integration with Kronos Project Systems integration with SOP Resource Related Billing CATS Organization Structure Account Groups for Customer Master Partner Determination Procedure Master Data Order Management Delivery Pricing Revenue Account Determination Billing Transportation Output Determination Availability Check and Transfer of Requirements Intercompany Sales Integrations with Other Modules Organization Structure Creation of new plants Account Groups for vendors Master Data Stock transport orders Split Valuation Inventory management and Physical inventory Integration with other modules Use of variant configuration to support a single service material to the service order; billing kitting; facilitate less number of material masters to maintain overall; and enable the use of variant to model for cost modeling and quoting o Maintain Views in Material Master for VC point o Classification Creation o Characteristics Creation o Characteristics Assignment o Configuration Profile creation o Super BOM Maintain o Maintenance Dependency o Assign Dependency o Dependencies Coding o Create Sale Order Note: The current BRD is not relevant to the Variant Configuration and above

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configuration, steps are furnished based on consultant previous experience. CS/PM SAP Consultant Marie is doing the configuration & she is still working on. In parallel she is doing KT with Softtek CS/PM consultant & which is supposed to end by Sept 2011. Upload programs around 10-15 programs 9 Reports identified 4 Enhancements, Output type Roles configuration for new SAP functionality Setup of security profiles for all users for testing and rollout Installation New MRS System integration testing, Cutover, Launch and Support of the PP and QM Modules The design and configuration will be transitioned from the existing MRS solution architect. Scheduling of critical assets and drivers Facilitate scheduling of drivers based on skill set Facilitate scheduling of order based on route and distance Feed the service order back with the asset and resource selection Deliver of Test scripts for all configurations that have enough detail for a non-SAP expert user to follow. Deliver of test scripts to be completed once uploaded into QC to cover 100% of the functionality configured. The delay in provision of the test scenarios by GE Water will affect the deliverables. MRS test scripts will be prepared by the existing solution architect. GEWPT to provides scenarios, Softtek team to carry out tests and provide outputs to GEWPT for confirmation Functional testing for existing SAP interfaces from SAP side.

ABAP

BASIS

PP/QM

MRS

Unit Test Scripts / End User Documents

Regression Testing

3. Global Exclusions Out of Scope Activities

Unless specifically mentioned the scope does not include the below mentioned activities: 1) FICO Module: New GL implementation IFRS Liquidity forecasting No new interfaces from finance module No workflows in FICO modules No new reports/developments as of now (SAP standard reports and existing Z-reports will be transitioned to the business in the current scope).

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2) 3)

Any barcoding software development and its testing, and hardware related items. Development or defect correction for any interface with outside SAP components

4. Project Approach and Timelines

The project will executed using GE Waters methodology for IT projects. Mentioned below is the Current Project plan as shared by GE Water Mobile project. Below is project plan start from week of 11 July 2011 to week of 12 Dec 2011.
GEB GO LIVE and LAUNCH dates TG Review GEB GO LIVE and LAUNCH dates Softtek Proposed Softtek VC requirement

SAP Implementation - BMS UK

Dates
7/1 1 7/1 8 7/25 8/1 8/8 8/1 5 8/22 8/29 9/5 9/1 2 9/1 9 9/26 1 0/3 1 0 0/1 1 7 0/1 1 0/24 1 0/31 1/7 1 1/1 14 1/21 1 1/28 1 1 2/5 1 2 2/1 1 9 2/1 1 2/26 1 /2 1 /9 16 /1 1 /23

Initiate - Norfolk Workout April-May Requirements non Logistics Closure of BRD Dependent GAPs POC Activity in the Sandbox Design of standard SAP Requirements Logistics Design /Build Logistics Requirements - VC Design /Build - VC ( 3 Modules) Design/Build - VC for Go Live Module Master Data Conversion Plan Testing Plan Training Plan Master data collection / cleanup Master data catch up SAP Configure/Unit Test in CON SIT of standard SAP SAP configure/Unit Test in CON MRS SAP configure/Unit Test in CON VC for SIT with MRS in QAS SIT with VC Test scripts Training documentation finalized Training for UAT Data Migration for UAT Other UAT Prep

TG2

TG3

Below is project plan start from week of 12 Dec 2011 to week of 16 April 2012.

SAP Implementation - BMS UK

Dates
1 9 2/1 1 2/26 1 /2 1 /9 16 /1 1 /23 1 /30 2/6 2/1 3 2/20 2/27 3/5 3/1 2 3/1 9 3/26 4/2 4/9 4/1 6 4/23

UAT Defect Resolution Preparation to GO LIVE End user Training GO LIVE Data Migration for Launch LAUNCH Post GO LIVE Defect Transport Post Launch project support Support by GAMS SAP COE

TG4

TG5

Figure 1GE Water Mobile Project

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The Project Plan start date is 11th July 2011 as per GE Water IT Team. GE WATER Project Managers must review and sign-off each of the above within 5 business days as part of the acceptance plans. Softtek will clarify any queries that may come up as part of the sign-off process. Softtek understands that sign-off by the Project Manager would be the result of appropriate completion of work at the end of each phase. Risks:

Additional Softtek consultants (Variant configuration expert, MRS & Basis Security) where requested by client which was not a part of initial requirement. Softtek PP/QM consultant is not involved during Requirement, Design & Development phase. Softtek CS/PM consultant not involved during the Requirement & Design phase. Changes in requirement and missed requirements from MRS, VC, PP/QM, CS/PM and its impact on the integration will need to be evaluated accordingly.

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5. Project Organization
For the purpose of this Statement of Work, organizational model that will be used for defining responsibilities and tasks, prioritizing tasks and assigning them to respective team member is as follows.

Business Relationship Manager

GE

Water /PWC PM

GE Water IT , Stakeholders GE Support , TSG Teams

GE Team & Support Areas Softtek Resources Softtek Support Areas

Softtek Operational Leader

Softtek Project Leader

GE User Community

GE Facilities Softtek Management And Support Softtek Team Members

Softtek Near/Off Shore Facilities

Figure 2 - Team Structure Escalation Matrix Role Functional Leader GE WATER Project Manager GE Water Delivery Manager - Softtek Operational Leader - Softtek Softtek BRM Name Galia Simons Morton Nemani Shekar Rajeev Mohan Lal Jorge Cuellar Karina Romero Location Norfolk, VA, Hyderabad Hyderabad Atlanta Atlanta Email galia.morton@ge.com nemani.shekhar@ge.com rajeev.lal@intelligroup.com Jorge.cuellar@ge.com Karina.romero@ge.com Dial-comm / Phone *837-2325 *613-7245/ 9000523366 917-475-5152 +91 9676403987 +1 404 783 8685 +1 678 844 5814 (678) 536-8240

6. Roles and responsibilities

Softtek 2011. Confidential

The following table outlines specific project roles to be served by GE WATER and Softtek: Note: If any of the associate had to leave project due to reasons outside control of Softtek, equivalent associate will be provided and Softtek will own the deliverable in the event of any such change of associates. Primary Responsibility Joint Joint GE Water Joint Joint GE Water GE Water Joint Joint Softtek Softtek Joint GE Water Softtek Softtek GE Water Joint Joint GE Water GE Water GE Water Softtek GE Water Softtek

Project Management General Tasks Integration Management Project plan development Project plan execution Project plan change control and co-ordination Scope Management Scope planning Scope definition Scope verification Scope change control Change Order Approval and Acceptance Activity and time management Activity definition Activity sequencing Activity duration estimation Schedule development Schedule control Cost management Resource planning Cost estimating Cost budgeting Cost control Quality management Quality Audit Quality validation & acceptance sign-offs Team management Organizational management Internal Staff acquisition and allocation Consulting staff acquisition Team development Softtek Project Team resource allocation Communications management

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Communications planning Information distribution Project Performance reporting Administrative closure Risk management Risk identification Risk quantification Risk response development Risk response control Procurement management (implementation hardware) Solicitation Source selection Contract administration Project Management ASAP methodology Selection of appropriate ASAP tasks by phase Allocation of ASAP tasks Scheduling of ASAP tasks Phase control and sign off ASAP quality checks Configuration Configuration selection Configuration allocation Configuration scheduling Configuration quality Configuration documentation Configuration acceptance Technical Development(ABAP) Document requirements Technical specification approval Resource allocation Development scheduling Development quality support goods & services e.g. licenses,

GE Water GE Water Joint GE Water Joint Joint Joint Joint

Procurement planning

GE Water GE Water GE Water GE Water Primary Responsibility Joint Softtek Softtek GE Water Softtek Softtek Softtek Softtek Softtek Softtek GE Water Softtek GE Water Softtek Softtek Softtek

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Development documentation Development final acceptance Technical Development (BASIS) Document requirements Resource allocation Activity scheduling Technical quality control Technical documentation System acceptance Acceptance Testing Planning Testing Execution Training Planning Training Execution Documentation Configuration document Test Strategy/plan Functional Specs / BRD Technical Specs BRD Test scripts Test scenarios End User Procedures Baseline SAP Training Documentation Functional configuration document KT plan and document for COE

Softtek GE Water Joint Softtek Softtek Softtek Softtek GE Water GE Water GE Water GE Water GE Water

Softtek GE Water Joint GE Water GE Water Softtek GE Water GE Water Softtek Softtek Softtek

7. Deliverables per GE Tollgates

Softtek 2011. Confidential

Deliverable Design Finalization Build in SAP Unit Testing of Configuration & Development Integration Testing User Mapping Go Live & Post Support and Interface

Dates 11/18/2011 11/25/2011 11/29/2011 01/31/2012 02/27/2012

Responsible GE Water assisted by Softtek Sofftek & GE Water Softtek & GE Water Softtek & GE Water Softtek & GE Water Support 11 weeks from Go Live date , Softtek/GE Water

8. Change Management
GE Water will be responsible for the change management program. Change management to align to the approved Configuration Management process http://libraries.ge.com/download?fileid=181157058101&entity_id=17300152101&sid=101 posted at:

9. Communication Strategy
GE Water will be responsible for the communication strategy. The Communication Strategy will inform the user community of the status of the SAP GE Water Mobile Project, its impact on each business unit, training and system design/construction requirements and upcoming milestones. Also involved, will be the internal marketing of the SAP GE Water Mobile Project to ensure its capabilities and benefits are communicated effectively. This will result in a smoother transition to the SAP system and create greater buy-in from the ultimate end-users. In the project preparation segment, a communication plan is developed, which includes formal and informal methods of communication to the Project Manager, team members and all stakeholders.

10. Training & Knowledge Transfer

Training will be provided by GE Water using the Train the Trainer Approach. The build of the training materials for all entire configurations will be assisted by Softtek. Softtek recommends the train the trainer approach and will guide the Functional Leads of GE Water in preparation for training the end users. To help facilitate this approach Softtek will maximize knowledge transfer while working with the different teams. Transition to support shall follow GAMS guidelines: http://libraries.ge.com/download?fileid=188030403101&entity_id=16736719101&sid=101

11. Documentation
Refer the section on Roles and Responsibilities for further details on the documentation for the project.

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Documentation will be delivered as per the appropriate phase. Technical specifications updates for Design phase, end of build phase, and then again after GEB move once all defects are closed

12. Project Sign off

The project Support will end by April 2012. Requests for support by Softtek employee(s), required beyond this period, should be made within fifteen (15) business days prior to the project end-date. Softtek will follow through on any issues that arise during the post go-live time period, barring those created by changes in scope, requirements, specifications etc. Further support will be on a time and material basis as per the change procedure defined in the Scope Change Management section of this Statement of Work. If changes or configuration completed by Softtek for this project result in existing SAP processes no longer functioning (this may include significant degradation of performance), corrective action will required to be completed by Softtek. Degradation of performance due to lack of appropriate hardware selection and sizing will not be Softtek's responsibility. In case of an abnormally high number of "bugs" after go live, Softtek will either an extend project resources or a temporarily increase GAMS resources to manage the load. Softtek will cover the cost of either option. A 'bug" is a defect of functionality that was within the project scope and tested for go-live, or a piece of core functionality was tested as working before production release but now does not work in production. The definition of a post go live support mechanism will need to be defined for case prioritization and assignment to team members

13. Project Quality Assurance and Risk Management

Project Quality will be measured in terms of sign-off from the identified GE Water project Lead. QA resources have not been identified as a line item on the requirements list. Softtek perceives the following risks, which could have an impact on the duration and effort of the project: o o o Addition of new modules and scope during the program. Addition to Scope and timeline changes Multiple parallel projects and availability of the backend ECC 6.0 system Availability of the Functional users for testing cycles

14. Assumptions
Softtek has made certain assumptions as part of the Estimation of the Statement of Work of this project. Global Assumptions 1. ECC 6.0 will be the mySAP environment in Sandbox, Development, QA and PRD environment. 2. GE Water & IT will provide final Functional Specifications and Final Traceability Matrix based on which Softtek will complete the Blueprint and the Traceability matrix. Only changes expected will be clarifications on the requirements captured 3. GE Water PM will closely work with Softtek Delivery Manager, in monitoring the Project timelines and schedules

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4. Any changes to the defined scope will be discussed and agreed upon between the Project Managers from both Softtek and GE Water and will follow the defined Change Management Process. 5. Software provided for implementing the project is provided by GE Water and will be on the recommendation of Softtek including version numbers, etc. Recommended software will only be used if no existing fit for purpose alternative is available. 6. Any reconciliation activities that come up due to the population of group currency with the local currency value will be the responsibility of GE Water. 7. Any master data cleanup activities will be performed by GE Water. 8. GE will be responsible for the availability of its personnel (Business, Technical and Infrastructure) as planned for the Project who will be responsible to assist and guide Softtek team with project-related queries. It is assumed GE WATER will nominate good and empowered resources as a Core team and these resources would be available fulltime for the project. Any delays by GE Water in achieving the project phase milestones for reasons like non- availability of GE Water resources, Document sign offs, revising the signed blueprint, accepting the systems etc., will result in a change order Project Management Assumptions 1. This proposal is fixed time and fixed price bid. GE would understand the estimation process and would agree to the estimates. Any delays that are attributable to GE will have to be compensated at a daily rate. 2. GE Water campus in Trevose, of GE has been designated as the project office; hence it is assumed that all the business locations mentioned in the Project scope would have dedicated connectivity to this office. 3. Implementation can only be initiated with the full availability of project team from GE. Softtek cannot identify the complete requirements without the full presence of the project team. Its very important to have the entire team available full time during the implementation as per the identified scope. 4. As this is a fixed bid, Softtek retains the right to deploy team of its choice and may change the team members during the project execution as well; however the effort will be to keep the same team for the entire engagement. Softtek will keep the project management of GE completely informed, prior to effecting any changes to the team. 5. It is assumed GE will nominate good and empowered resources as a Core team and these resources would be available fulltime for the project. 6. Any delays in achieving the project phase milestones for reasons like non- availability of GEs resources, Document sign offs, revising the signed blueprint, accepting the systems etc., would need to relook at the project timelines which will be mutually agreed upon and go through the normal change order process. 7. It is assumed that GE Senior Management are committed and involved in the project. It is mandatory that Steering committee members are identified and steering committee meetings are held periodically (at least twice per month till the end of the Project). 8. All the decisions and sign off are mandatory and it is estimated that GE and Softtek will take crucial decisions within 1 working day with a maximum lag of 2 working days. Any delays that occur due to these delays by GE that impact schedules, will be discussed and project timelines rescheduled. This is applicable for only short delays (2-3 days) which do not have major impact on the delivery schedule. Any major delay will go through the normal change order process. 9. It is responsibility of GE to prepare the testing tool to be used for testing. Softtek has not estimated effort for the above-mentioned activities. Softtek will provide all the templates and support wherever required. Softtek will fix all bugs identified during testing as long as the test process is clearly mentioned and agreed upon in the blue print documents. Any data issues shall not considered as bugs.

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Resource Assumptions 1. GE Water SAP IM team will validate specifications, processes and testing 2. GE Water will ensure that the functional business users provide the requirements and conduct the training and testing 3. Softtek will provide English speaking Consulting teams from US and India. 4. Softtek will be responsible for Preparation of Training Documentation for trainers, similarly, GE Water will be responsible for Work Instructions in all required languages. 5. Train the Trainer Approach is used during Realization (Localization) and UAT phases. 6. Key users, including management, will be available on an as needed basis and as mutually agreed and planned to participate in completion of the Business Blueprint, and as required during the remainder of the project phases. 7. As per the GE Water Security policy in effect since October 2005, GE Water will provide all necessary, LAN, WAN, networks, e-mail functionality, etc. laptops, desks & phones for all Softtek team members located at GE Water Trevose location, However no onsite resources will be required in Trevose, PA for this engagement. 8. Decisions on any open issue will be made, and resolution attempted, within a turnaround time that is agreed upon by GE Water and Softtek. Softtek would however recommend a turnaround time no more than 48 hours. The purpose of such a clause is to maximize efficiency and planning, while maintaining a strict timeline for delivery. GE Water will commit to making timely decisions regarding the project. Delays in decision-making may cause project delays, in turn affecting the cost of the project.

15. Scope Change Control Process

Any request by GE Water for a modification to the Services shall be in writing (Change Request). Within 5 (five) business days after receiving a Change Request, Softtek shall respond to Client in writing setting forth whether the Change Request can be implemented and the effect the Change Request will have on Softteks performance. The agreement, if any, pursuant to the Change Request is required before Softtek implements the Change Request. In no event shall Softtek be penalized for delays caused by the implementation of a Change Request Either party may raise a change request due to change in scope, timelines and/or resources. Softtek will price out the change request. The change request will include a description of the change, the price for the change and the payment schedule. Before any work may start on the change, both GE WATER and Softtek must sign the change request under this Agreement. If the parties reach agreement as to a Change Request, both parties shall amend the Agreement to reflect the necessary changes to the project schedule, rates and other amendments to the scope.

16. Delays Outside of Softteks Control

Delays in the project, which are outside of Softteks control, will warrant a change request and additional fees to GE Water, even though this is a fixed bid project. Such delays include but are unavailability of GE Water resources, unavailability of GE Water supplied infrastructure, lack decisions in a timely manner, sole decision by GE Water to delay the go-live date(s), and any projects that impact the SAP GE Water MOBILE implementation. may result in not limited to of GE Water other parallel

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17. Issue Resolution and Escalation

Either party may raise issues or concerns. These issues or concerns will be logged, assigned to a consultant for resolution (from either party) and a due date will be determined for resolution of the issue mutually. If the issue or concern is not resolved by the due date, both the GE Water Project Managers and the Softtek Project Manager will determine the ramifications of the delay. If so decided, a change request (with possible change to the scope, resources, time lines and price) to the project may be warranted. Escalation Matrix mention in section 5.

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18. Fees and Invoice Schedule

Description Build complete and SIT start SIT and scripts complete and UAT start Cutover and GO LIVE 1st month of post go live support 2nd month of post go live support 3rd month of post go live support Date 10/24/2011 12/5/2011 2/27/2012 3/15/2011 4/15/2012 4/30/2012 Amount (USD) US $ 102,000 US $ 110,000 US $ 55,000 US $ 55,000 US $ 26,000 US $ 26,000

Total Fixed Value of SOW Excluding Travel = Payment Remittance Address Accounts Receivable Softtek Integration Systems Inc 3003 Summit Blvd, Suite 1500 Atlanta GA 30319 United States

19. Acceptance
GE Water Signature: Printed Name: Title: Date: SOFTTEK INTEGRATION SYSTEMS, INC Signature: Printed Name: Title: Date:

Softtek 2011. Confidential