Delivering

Human Service InformaHon on the Internet: A Scan of PracHces in Americas Ten Largest CiHes

Internet Human Service Info

Background: Our earlier work highlighted the challenges of developing and delivering high- quality human service informaHon in Chicago.

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copyright 2011 Integer Research & Consul8ng, LLC. All Rights Reserved.

Internet Human Service Info

ObjecIve Take a broader look by surveying Internet delivery of human service informaHon in Americas ten largest ciHes.

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3 5 10 2 8 6 1

9 7 4

1. New York

3. Chicago

5. Philadelphia 7. San Antonio 9. Dallas 6. Phoenix 8. San Diego 10. San Jose

2. Los Angeles 4. Houston

copyright 2011 Integer Research & Consul8ng, LLC. All Rights Reserved.

Internet Human Service Info

Challenge Dene and measure eecHve delivery of human service informaHon

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copyright 2011 Integer Research & Consul8ng, LLC. All Rights Reserved.

DeniHons Methodology Measurements

Internet Human Service Info

InnovaHon: 1. Methodology for scanning dozens of web sites and thousands of web pages 2. Focused scope on InformaHon Accessibility

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copyright 2011 Integer Research & Consul8ng, LLC. All Rights Reserved.

Internet Human Service Info

- Ease of Finding - InformaHon OrganizaHon - InformaHon Linkage Accessibility Scale - ObjecHve: Hme needed to complete task - SubjecHve: experHse required - AXempt to make score value neutral
Text
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InnovaIons: Accessibility Criteria and Accessibility Scale Accessibility Criteria

Internet Human Service Info

- Ease of Finding - InformaHon OrganizaHon - InformaHon Linkage Accessibility Scale - ObjecHve: Hme needed to complete task - SubjecHve: experHse required - AXempt to make score value neutral
Text
copyright 2011 Integer Research & Consul8ng, LLC. All Rights Reserved.

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InnovaIons: Accessibility Criteria and Accessibility Scale Accessibility Criteria

Internet Human Service Info

Findings: City Web Sites

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Text
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Internet Human Service Info

Findings: Online Human Service Directories

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Text
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Internet Human Service Info

Summary Assessed human service informaHon accessibility with three factors: A. Ease of nding B. InformaHon organizaHon C. InformaHon linkage

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A C B C

Internet Human Service Info

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copyright 2011 Integer Research & Consul8ng, LLC. All Rights Reserved.

What We Learned Wide variaHon in website design, content, quality Broad spread in human service accessibility raHngs IdenHed exemplary good pracHces General need for signicant improvement Easier to nd commercial goods than human services on the Internet ConHnuous improvement of human service informaHon delivery over the course of the study