A CLIENT - FOCUSED APPROACH

N E W G R O W T H O P P O R T U N I T I E S
After Sales Meeting - Maranello, 13 t h and 14 t h July 2011

TRANSPORT QUALITY SYSTEM

New system for the Quality improvement in the transportation process. Maranello,14 luglio 2011

DESCRIPTION

The objective is to reduce costs and frequency of damage caused by transport.

It assists the Network in identifying damage, attributing responsibilities and rapidly recovering costs.

It is based on the international goods delivery rules contained in Incoterms 2010.

AGENDA

PREVIOUS MANAGEMENT. NEW MANAGEMENT. BRIEF ILLUSTRATION OF THE NEW SW ON MODIS. MARKET ACTIVATION ON MODIS.

PREVIOUS MANAGEMENT

LOGISTIC FLOW

OPERATIVE FLOW

Carrier? Assumption of responsibility by Saima during finishing before wrap guard application

Warehouse? Factory fault? Dealer?

Why?
Not ME! Not ME! Not ME!

Damage found during logistic flow

Dealer checks car upon arrival

NEW MANAGEMENT
Logistic Flow
Assumption of responsibility by Saima during finishing before wrap guard application Assumption of responsability by the truck driver at Maranello Assumption of responsability by Saima at Formigine

Operative Flow
contradictory

Management software

New "Calibro" procedure Damage found during logistic flow Transp ort damag e

Cars, damage and

NO

complaint monitoring Cost maps Case management Data collection

SI

Assumption of responsability by Menabetz in Saima at Formigine Assumption of responsability by the Dealer

Insurance claim Repair damage

Recover costs from insurance

CAR MONITORING AND MANAGEMENT

1 Delivery to Finishing 2 Departure from Factory 3 Arrival at Formigine 4 Departure from Formigine 5 Arrival at the dealer

AUTOMATIC ENTRY AND ENCODING

INSURANCE CLAIM MONITORING AND MANAGEMENT

30 days

30 days

MARKET ACTIVATION ON MODIS

Europe Germany (pilot market) already kicked off. Rest of Europe: by end of July.

RDM - September 2011

USA to be defined - objective: by end of December 2011.

A CLIENT - FOCUSED APPROACH

N E W G R O W T H O P P O R T U N I T I E S
After Sales Meeting - Maranello, 13 t h and 14 t h July 2011

BENEFIT OVERVIEW

TRANSPORT QUALITY TRACKING

ECONOMIC BENEFITS:
Correct cost allocation from the beginning. Automatic determination of value of damage with uniformity and cost certification. Faster refunds to Dealers Identification of responsibilities in logistic flow Automatic determination measurement Insurance claims can be followed

TRANSPORT QUALITY TRACKING

BENEFITS FOR ACTIVITIES:

Possibility of viewing conditions and car advancement in advance. Faster times for determinations by dealers. Pre-PDI repair database.
Steps prior to delivery to dealers viewed in real time. Automatic determination measurement Additional information for warranty analysis