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Muhammad Ali Jinnah University

Report on

Post Implementation of ERP at Al-Abbass Sugar Mills Ltd.

Group Members:
Abdul Wasi Pawan kumar Vinod Mumar Naseemullah Syed Arslan Ali

Intorduction to Al-Abbas Sugar Mills Ltd Al-Abbas Sugar Mills Ltd was founded in the month of May in the year 1991, with an initial paid up capital of Rs. 500,000/-. This was enhanced to Rs. 173,623,000 through issue of public shares on 23rd of April, 1992. Operation of the companys business commenced with a trial production in the following year. Production on normal basis was taken up from 1994, which, apart from being the first season of full fledged production and marketing, was also the maiden year of the 5 year tax holiday. Significantly healthy sales and profit figures were achieved in this phase, setting the pace for the future. The impact of sound financial policies, state of the art production planning combined with creative marketing and management strategies was profoundly felt in the succeeding seasons. The Companys fortunes soared, and from the perspective of profitability as well as overall corporate image Al-abbas Sugar Mills was firmly placed in a distinct position in the industry. The crushing season of 1997-98 was another landmark year when AASML became one of the only three sugar plants in Pakistan to produce sugar by meeting international quality standards of ISO 9002. The sugar produced by AASML, on one of the most efficient plants in the country, is of the very finest and singularly consistent quality. What makes AASML truly unique amongst industry leaders, is however, often attributed to yet another aspect. Its vibrant, motivating role in bringing about refinement in the sugar cane crop in the region and increasing yield per acre, while doing its best to enhance the all-round education and quality of life of the growers and their families. All this, backed by an especial, and very conspicuous concern for preserving and augmenting the environment.

Implementation of Oracle E- Business Suite R-12 Sapphire Consulting Services an Oracle Partner Completed/ performed the Implementation process of Oracle Financials (GL, Fixed Assets, Accounts Payable, accounts Receivables, Cash Management), Oracle Supply chain Modules (Inventory, Purchase, Order Management) in 2008. Implementation took approximately 18 months now Sapphire Consulting Services is Providing Post Implementation Support Services to Al Abbas sugar Mills. Sapphire Provide Best Support Services to Its Clients as discussed in this Documents. AASML personnel Log their Issue and Queries on a Web Based Support Portal that is Known as Mantis Bug Tracker, Oracle also Provide Online Support to its Customers Worldwide. Post Implementation Support

A Post Implementation Review (PIR) is an activity that is carried out after a new business system has been implemented so that the user, development team, and management can assess the successes and failures of the project. The review process team obtains information relevant to the development, performance and usability of a particular business system. The process team analyzes the gathered information, communicates any lessons learned to involved parties or the development group, and makes recommendations concerning the correction of any defects found. Post Implementation Support Objectives The goals and objectives of establishing Post Implementation Support is to address the following: Establish a methodology and structure to manage and support the production environments with the appropriately skilled people, tools and procedures. Establish a strong governance program to manage the shared applications. Balance the business requirements between all groups and ensure the systems are operating effectively and efficiently. Ensure a periodic comparison of business needs with new functionality available.

Establish a comprehensive, scalable support team to fulfill the day to day support needs of diverse business applications (human resources, payroll, finance and budget) and business requirements.

Establish a work environment that fosters the sharing of knowledge and resources across all applications and leverages understanding of technical, functional and integration knowledge.

Establish and maintain end user system knowledge by providing ongoing training and Help Desk support.

A well managed production environment can provide cost-effective long term use of systems and realize higher rate of return on investment.

ERP Support Tasks 1. Manage Application Service Requests (application problem resolution, functionality, new structures) a) b) c) d) e) Document Prioritize Execute Collaborate with operations Help Desk

2. Training Development & Delivery a) b) Advanced topics Query

3. User Account set up and Management Power User Support a) b) c) d) Applications Reports Rules & Structures Help Desk Support

4. Report & Forms Development Application Monitoring & Maintenance a) b) c) Schedule and monitor automated processes Application Patching (including testing) Internal controls set up and monitoring

5. Instance Management a) Reporting instance b) Application and Database upgrades a. b. Continuous analysis and improvement Minor Upgrades (done in house) i. Development ii. Impact Analysis iii. Testing (script development and execution) iv. Execution c) Major Planning and Scoping i. Partner Selection ii. Execution

6. Application License Management

7. Maintain Application System Documentation

Roles and Responsibilities of Support Teams: Currently following Support resources are working at Al Abbas Sugar Mills. Enterprise Systems Director

I. II.

Manages Enterprise Applications Support Team. Works with county leadership and departments to define overall application vision and strategy.


Builds and communicates the governance process for the Post Implementation Support organization. Develops organizations policies and procedures. Recruits and manages Enterprise Applications Support Team. Works with application managers to develop overall enterprise application management plans.

IV. V. VI.


Establishes the application development standards.

Application Manager I. Manages all aspects of management of the application software including maintenance and development and functional and technical team user support. II. III. Manages the application change request and problem resolution process. Works with team to develop application development plans including minor upgrades, patches and fixes, problem resolution, change requests and enhancements. IV. V. Develops training plans to ensure ongoing development of application team. Works collaboratively with Org Change/Training Team to develop communication and training to support end user readiness.

Functional Analyst / Consultant I. Provides options for issue resolution and identifies business process improvement opportunities. II. III. Provides functional application and business expertise to support end users. Manages application service requests (problem resolution, new functionality, new structures) IV. Delivers training to end users in support of upgrades, enhancements and refresher courses. V. Recommends work-around and process improvements or modifications to meet business requirements. VI. VII. VIII. Assists with setting up system tables. Assists with testing to ensure the implemented system meets requirements. Assists with data mapping and validation for conversion activities.

IX. X. XI.

Documents functional requirements to support application service requests. Provides Help Desk Level 2 support as needed. Works collaboratively with Org Change/Training Team to develop communication and training to support end user readiness.

DBA/ Data Base Administrator I. Installs new versions of DBMS software, application software, and other software related to DBMS administration. II. Works closely with the system administrator to perform software installations, and to configure hardware and software. III. Analyzes the data stored in the database and to make recommendations relating to performance and efficiency of that data storage. IV. V. Performs data modeling. Administration of existing enterprise databases and the analysis, design, and creation of new databases. VI. Data modeling, database optimization, understanding and implementation of schemas, and the ability to interpret and write complex SQL queries. VII. VIII. Proactively monitor systems for optimum performance and capacity constraint. Establishes standards and best practices for SQL

Help Desk Support


Receives telephone calls from users having problems using software and or inquiring how to use specific software.


Investigates and resolves computer software and problems of users. Talks to user to learn procedures followed and source of error. Answers questions, applying knowledge of computer software and procedures. Asks user with problem to use telephone and participate in diagnostic procedures or by listening to and following instructions.


Talks with coworkers to research problem and find solution.


Talks to programmers to explain software errors or to recommend changes to programs.


May also assist in unit and user testing software. Assists with delivering training