T-Berd Step1: Approval Process. 1- Email JDSU and CC: yourself, manager, Matt Hemmer JDSU email: NAM.Customer.Care@JDSU.

866-228-3762 Ext. 2803 2- JDSU replies with an estimate. 3- Your manager then approves it, then Matt Hemmer pays for it. (Your manager can Approve it prior to the estimate). Step 2: A RMA # will be provided by JDSU. Its critical this number is attached to the test gear needing repair. To obtain an RMA # you will need to have the following when contacting JDSU. 1- Where Test Unit will be returned to when repaired. 2- Contact Number of who will be receiving repaired Test Gear. 3- Serial Number of Test Unit. Company: Helpdesk: Office: Fax : Ship to: JDSU 1800-543-1550 240-404-1224 240-404-1299

JDSU: RA# 1 Milestone Center Court Germantown, MD, 20876

Sun sets Test Gear XDSL and OCX they repair the XDSLs for $495, the OCX is time and material ($99/hour, plus parts)Email them your name, company, phone number, model and address to service@tescomusa.com they will set up RMAs for you. Attach the RMA number to the device. send in the OCX and they will send you an estimate. Your manager approves and Matt Hemmer pays for it. address ship to is: Tescom 894 Faulstich Ct San Jose, CA 95112

Clamp Meter Repair These are sent to Thomas Tech for repairs. After they arrive at Thomas Tech we will await a price quote. If management oks the cost they will approve the repairs and Thomas Tech will complete the work. Thomas Tech Representative - Craig McCue cmccue@thomastech.com Fluke Multi Meter Fluke Meters are not sent in for repairs as the cost is more prohibitive than simply replacing the entire unit. Technicians should contact their manager for a replacement. Sidekick Repair TEMPO/ Greenlee the repair charges @ $259.00 each plus shipping. The flat rate repair covers all internal repairs, meters, knob, switches, cables, battery, and calibration. First fill out the Greenlee-RM Request form its located on the portal FST Docs / Misc. Documents or here is the link. http://zanspp01.ccntd1.covad.com/sites/fieldops/TechPortal/FST%20Docs/Forms/AllItems.aspx?RootFolder=%2fsi tes%2ffieldops%2fTechPortal%2fFST%20Docs%2fMisc.%20Documents&View={56621C108A97-482A-B272-DBD97D177D94} Fax in form TEMPO/ Greenlee Rep emails the tech with price quote for repair. Tech forwards the email to their manager and Matt Hemmer Their manager approves and then Matt Hemmer provides credit card info TEMPO/ Greenlee Rep sends tech RMA number and ship to address Tech ships sidekick with attached RMA number TEMPO/ Greenlee Rep repair and ship back to tech. Some additional contact info in case you need it.

Phone: 800-642-2155 (Option 1 for CS) Fax: 760-598-5634 Please Fax Completed form Email: temporepair@greenlee.textron.com
Park, Veronica [mailto:VerGarcia@Tempo.Textron.com]