DIRECTED: REPORT Report to Principal You are very disappointed by the conditions and services provided by your school

l canteen. You decide to write a report to inform your school principal about the poor conditions and services of the canteen. These would include:

insufficient table and benches food and drinks not covered too little food counters dirty and clogged drains smelly food expensive and lacks variety inadequate food late comers have nothing to buy, to eat cold food not fresh rude canteen workers : Mr. Hasnan bin Jalal, The Principal, Sekolah Menengah Kebangsaan Permata Malik bin Abdul 24 March 2011 Report about the School Canteen

To

From : Date :

I am writing this report is to draw your attention regarding the school canteen. Many of the students of Sekolah Menengah Kebangsaan Permata are unhappy about the conditions at the school canteen. There were lots of complaints regarding this issue. In the first place, there are insufficient tables and benches. Our school has a student population of over 1 000. There is only one period of recess time for all forms. More than 80 per cent of the students go to the canteen during recess to buy food and drinks. Unfortunately, there are only about twenty-five tables and fifty benches which can accommodate less than half the number of students. As a result, many students have to stand while eating. The food sold at the canteen not only expensive but lacks of variety. The menu is the same every day. For the past five years, ever since the present canteen management took over, students go back to the same food. The hygiene and preparation of food leave a lot to be desired. The food and drinks are not covered. They way canteen attendants dress speak volume about hygiene. With their lackadaisical attitude, the food they sell would one way or the other become contaminated. My fourth complaint about the canteen pertains to the etiquette of the canteen workers. They are rude and arrogant. They often shout at students. The students are always on the receiving end of their bad moods. We hope that conditions at the canteen will improve. The canteen should provide better amenities. There should also be a different menu everyday so that students will not have to taste the same food day in and day out. Cleanliness should be given top priority. We hope that you will look into our complaints and take steps to remedy the situation. The students are prepared to boycott the canteen if their complaints go unheeded. Reported by: Malik Malik bin. Mohd Jalil

DIRECTED: FORMAL LETTER: Letter of Complaint Raju a/l Lingam, 123 A, Lorong Bahagia, Taman Sentosa, 07231 Bandar Baru Sentol, Kelantan

The President, Bandar Baru Sentol Council, Kompleks Utama, 07200 Bandar Baru Sentol 2011 Dear Sir, Uncollected Rubbish and Clogged Drains

16 JUNE

I am writing this letter is to attract your attention to the above title. As the representative of the community, I am calling to tell you that the 300 odd residents living in Taman Sentosa are extremely unhappy about the lackadaisical attitude of the local town council towards the uncollected rubbish and clogged drains in our area. 2. The rubbish in our area has not been collected for more than a week. The rubbish is supposed to be collected on alternate days but this has not been the case. The town council workers collect the rubbish according to their own whims and fancies. The uncollected garbage has attracted not only flies and mosquitoes but also wild dogs which had attacked the residents on several occasions. These stray animals also scatter the rubbish and make the roads dirty and smelly. As a result, residents have to bear the discomfort of stench from the garbage and risk their health. 3. We are also disappointed with the town council workers for not clearing the clogged drains which are filled with rubbish. The drains would usually overflow when there is heavy rain and the rubbish would then flow into the compounds of our houses. Besides, putting up with the unbearable stench emitted from them, the residents have to spend hours cleaning their compounds of rotten vegetables, food leftovers and other rubbish. 4. Due to dengue outbreak recently, we are really concerned about the residents health especially the children. Fogging service also was not done accordingly to the schedule. The fogging authority only did their job whenever a case of dengue aroused. They even fogging the neighbourhood late at night that caused us to leave the residents. They need to consider the residents who have babies and also to those who need to wake up early in the morning for work. The fogging also caused the people to have breathing problem when we were not told the exact time of fogging. 5. We have made numerous appeals to the Municipal Council to look into our complaints but to no avail. We have been putting up with this predicament for more than a week. We hope the health authorities would do something to check these health hazards. Thank you. Yours faithfully, Raju

(RAJU a/l MANIAM) DIRECTED: REPORT Police Report You witnessed an accident. The police officer has asked you to make a report. Use the points given below: when the event happened where the event took place how it happened description of the vehicles step taken To: Sergeant Razali Kamrin From: Julia Selamat Date: 7th September 2011 Report of the accident on Jalan 2/14 On 7th September 2011 at 10.30 a.m., I was walking alone Jalan 2/14 which is next to the childrens playground. As I was about to cross the road to enter the park, I saw a car driving swiftly down Jalan 4/14. It was a Honda Civic with the number plate BEH 9110. Another car, a Toyota Vios 1.5 with plate number WHM 4657 came out of Jalan 4/14 as well. The Honda Civic was driving too fast that make it did not have time to avoid collision. The accident caused a loud crash. The Honda Civic hit the Toyota Vios on the drivers door. The door could not be opened and the driver had to get out from the passengers door. The driver of the Toyota Vios was lucky as he survived with no physical injuries. Both air bags popped up when they collided to each other. They both were fortunate as their car was not badly damaged and dented. The Toyota Vioss windscreen was shattered to pieces. The Honda Civics headlight and signal light were smashed. There was plenty of glass on the road. The two drivers startled to argue. The driver of the Honda City was a woman. They blamed each other and the argument stopped when her mobile phone rang. Most of the passerby slowed down their vehicle to watch the accident. Some pedestrian came by and offered help. As it happened, I ran into my house which is close by. I called the nearest police station and in ten minutes, a police car drove up. I told the police officer I had witnessed the accident and offered to come out to the station to give a statement. The cars were towed to the side of the road first, and then were brought to the police station before to workshop. Pictures were taken for insurance claim. In my opinion, the driver of the Honda City is to blame for the accident. She was driving too fast and did not pay any attention to vehicles coming out from the side road. The driver of the Toyota Vios should have stopped at the junction. Julia Selamat Julia Selamat

DIRECTED: ARTICLE / REPORT: Newspaper Article / Report There has been an attempted robbery in your area. As a newspaper reporter, you have been assigned to write a report of the incident for publication in a local newspaper. Using the notes below, write out your report.

couple taking a walk two men approached them ordered couple to give jewellery a struggle husband injured one neighbour taking a dog for a walk heard shouts went to investigate robbers saw dog fled couple made police report

Couple Foils Robbery Attempt PULAU PINANG, Thu An elderly businessman and his wife foiled a robbery attempt by two men armed with a screwdriver and a knife. The victims were reported safe from any bad injury. Tan Ah Wok, 60 and his wife were taking a morning walk near their home in Helen Heights yesterday when two men on a motorcycle stopped them under the pretext of asking for directions. As Mr. Tan was giving directions, one of the robbers pointed a knife at him and ordered them to keep quiet. He then relieved Mrs. Tan of her jewellery and instructed Mr. Tan to hand over his ring and watch. When he refused, a struggle ensued. Meanwhile, his accomplice grabbed a helmet and hit Mr. Tan on the head with it. On seeing this, his wife started screaming. One of their neighbours, R. Subramaniam, who was taking his dog for a walk, heard the screams and when to investigate. On seeing Subramaniam and his dog, the robbers fled. I was taking my dog for a walk when I heard someone shouting for help. Knowing that something was wrong, I ran there as fast as I could. Before I reached the scene, the robbers fled on a motorbike. They were probably afraid of my Rottweiler. Mr. Tan, who suffered a small cut on his head, was given outpatient treatment at a private clinic. He said that it was a horrified experience as he never expected the two men would attack his wife and him. He thought that they were lost and needed help. He also mentioned that the guard who in charge nowadays easily allowed the strangers to enter their residents. State CID Chief Supt Harun Din advised him and the people to be more careful in giving help to strangers. The guard also must be stricter in letting people from entering any residents without proper permission. He added that the suspects, aged between 25 and 30, were believed to be illegal immigrants. He said there had been similar incident last week when two men approached a factory worker who was on her way home after work. The duo then relieved her gold chain and cash. He advised the residents to be alert and reports to police any suspicious-looking characters lurking in their area.