THOMAS J.

NICKERSON
Deerfield Beach, FL 33442 ~ 954.593.3880 ~ tjn@comcast.net

SALES, OPERATIONS & PROJECT MANAGEMENT

Intelligent and driven professional with the ability to complete a wide range of operations, customer service and project management activities. Proficient in negotiating and closing sales with consumers, businesses and corporations. Possess a solid training and strong background in the insurance industry. Excel at communication, negotiating, customer service and relationship building. Recognized for demonstrated success in taking calculated risks, executing effective strategies and identifying growth opportunities. Skilled in overseeing and directing operations toward profitable, successful conclusions. Proficient in staff hiring, training and supervision. Knowledgeable in managing projects and processes in efficient methods. Core Competencies:

General Management Operations Oversight Sales Strategies / Management Insurance Product Knowledge Project Management Risk Analysis / Trends Review Staff Training / Supervision Customer Service Underwriting Expertise

PROFESSIONAL EXPERIENCE
Coventry Health Care / Vista Healthplan / Healthnet / Foundation Health Sunrise, FL 1993 2012 Underwriting Support Manager 2000 2012 Skillfully oversaw a wide range of insurance underwriting, customer support and process improvement activities ensuring growth, customer satisfaction and accuracy. Trained, coordinated and supervise call center staff of four. Created and designed new applications to align with the product line. Devised and analyzed accurate sales forecasts. Collaborated with IT to ensure all online submissions received the necessary returns and support with no downtime. Successfully created a system process for Individual Product Application tracking and work flow which cut total process time in half with up to 2,000 applications submitted monthly. Improved incoming call volume to less than 30 second wait time while managing over 3,000 calls a month thought an effective software implementation. Sales Support Manager 1996 1999 Led all Sales Support strategies and operations assisting both internal and external agents in conflict resolution and problem solving related to client issues. Worked with upper management in devising and implementing new processes to increase sales, lower costs and increase efficiencies. Skillfully interfaced with the Brokerage Community increasing business submissions while maintaining solid customer service. Began and set up a new agent support department from scratch ensuring all processes were streamlined and worked well together. Sales Manager 1995 1996 Maintained and expanded sales department ensuring increased customer satisfaction, sales and growth. Hired, trained and supervised a staff of 16 sales representatives toward improved production, performance and achievement. Health Insurance Agent 1993 1995 Provided customers and potential clients with excellent service, needs assessment and sales closing ensuring sales quotas were either met or exceeded.

EDUCATION & LICENSES

Bachelor of Fine Arts, Communications GPA 3.5 NEW YORK UNIVERSITY New York City, NY Licenses: Health, Life and Variable Annuity State of Florida