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www.thompsons.co.za
Why you should insist on a Thompsons Holiday
Get your feet wet in Africa The Leading Travel Companies of The World
Thompsons Holidays is a proud member of “The Leading Travel Companies
of The World”, a collection of quality international travel and tourism
companies offering an extensive selection of holiday options across the
globe. All members of this group offer superior quality, value for money
and the highest levels of service.
Price Guarantee
Once full payment is received from you, the price paid is guaranteed,
irrespective of any subsequent changes in airfare or fluctuations in the
exchange rate.
African City Stopovers
Travel Pack
Prior to departure, your travel documents will be presented to you in a
durable Thompsons travel wallet. Each pack contains valuable information,
as well as re-usable luggage labels and other surprises, depending on your
destination. In the event of an emergency, a Thompsons staff member is
contactable by phone, 24 hours a day, 365 days a year.
Hotel Gradings
Please note that hotel gradings are only a guideline and are from the
hotels themselves. These grading may not be on a par with South African
hotel standartds.
4-5 LAGOS
ACCRA
Zimbabwe, Botswana,
Sibiloi NP
South Turkana NP
Shaba NP
KAMPALA Samburu NP
6-7 Entebbe
Lake Masai
Lake Nakuru NP
NAIROBI
Mt Kenya NP
Victoria Mara
Manyara MALINDI
Ngorongoro Crater
Mt.
KIGALI Kilimanjaro MOMBASA
ARUSHA
Tarangire
8-9
NP
Lake ZANZIBAR
Tanganyika
Ruaha NP
10-11 Bangweulu
Floodplains
North Luangwa NP
Nyika NP
PEMBA
NDOLA South
Luangwa
NP MFUWE
LILONGWE
Liuwa NP Kafue NP
Lower Zambezi NP
Uganda, Nigeria,
ANTANANARIVO
Moremi
BULAWAYO BEIRA
India n
NAM IBIA MAUN
Widlife
Reserve
Gonarezhou NP
Oc e a n
14 SWAKOPMUND WINDHOEK Central
Kalahari
GR
Makgadikgadi
Pans N.P. VILANCULOS
BAZARUTO ARCHIPELAGO
Namib Naukluft N P
BOT S WANA
Kgalagadi
Transfrontier
GABORONE
Marakele NP Timbavati GR
15
Elephant
Fish River Reserve
Canyon Tswala Kalahari Reserve Mkhuzi GR Phinda
PGR
Augrabies Falls NP Hluhluwe-Imfolozi GR
BLOEMFONTEIN
S outh
Atla ntic Bushmans Kloof
Wilderness Reserve
Oc e a n Addo Elephant NP
Kwandwe GR
Montagu NR Kariega GR
KNYSNA
GEORGE Shamwari GR
Tsitsikamma NP
CAPE TOWN Wilderness NP PORT ELIZABETH
Map of Africa
Hotel Grading
Please note that the hotels in this brochure feature the official star ratings recorded by the Hoteliers themselves.
Business meeting
www.thompsons.co.za 3
Meikles Hotel
+++++ 15km from Harare Airport - 317 rooms
FACILITIES:
The hotel has 2 excellent restaurants, 2 upmarket A sunny day in Harare
bars, a pool deck with a bar, and an ever-popular
tea lounge.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
01-Jan-08 31-Dec-08 from R 469 from R 844 01-Jan-08 31-Dec-08 from R 469 from R 844
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
FACILITIES: FACILITIES:
Guests have a choice of 3 restaurants, 1 cocktail lounge and 2 bars. Facilities Facilities include a casino, health club, squash court and saunas, 2 tennis courts,
include tennis, squash, swimming pool and gymnasium. Golf facilities are volleyball court, jogging track, swimming pool and children’s playground.
available nearby.
BUSINESS FACILITIES:
BUSINESS FACILITIES: s 7I&I ACCESS AROUND THE RESORT AND IN ALL ROOMS
s )NTERNET FACILITIES s %XECUTIVE BOARDROOM
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
01-Jan-08 30-Nov-08 from R 660 from R 1,170 01-Jan-08 31-Oct-08 from R 680 from R 1,190
Rate is per person per night. Based on executive room. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
01-Jan-08 31-Dec-08 from R 930 from R 1,860 01-Jan-08 31-Dec-08 from R 1,025 from R 1,860
Rate is per person per night. Based on deluxe rooms. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
www.thompsons.co.za 5
Windhoek Country Club Kalahari Sands
++++ 48km
50km from Windhoek Airport
airport --152
150rooms
rooms ++++ 10km from Windhoek airport
45km Airport--173
173rooms
rooms
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
1-Jan-08 31-Dec-08 from R 624 from R 990 1-Jan-08 30-Nov-08 from R 850 from R 1,563
Namibia
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Based on Standard rooms. Prices correct at time of going to print.
Safari Court Hotel & Conference Centre Protea Hotel Pelican Bay
++++ 45km
40km from Windhoek Airport
airport -- 234
234 rooms
rooms +++ 6km from
15km fromWalvis
WalvisBay
BayAirport
airport -- 50
50 rooms
rooms
ACCOMMODATION: ACCOMMODATION:
All rooms in the hotel are spacious with a sitting area, air-conditioning,
Comfortable sea-facing en-suite rooms, with deck or balcony. Facilities include
telephone, coffee/tea making facilities, refrigerator, satellite TV, 24-hour
TV, mini bar, telephones, shaver outlets, safe, tea/coffee making facilities.
room service, en-suite bathroom and hair dryer.
FACILITIES: FACILITIES:
The hotel offers one main restaurant as well as a private restaurant Facilities include a coffee shop, restaurant, cocktail bar, room service, 24-hour
accommodating up to 12 people and a Ladies Bar. reception, laundry service, airport shuttle service and secure parking.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
1-Jan-08 31-Oct-08 from R 339 from R 547 1-Jan-08 31-Oct-08 from R 461 from R 719
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
ACCOMMODATION: ACCOMMODATION:
All rooms have air-conditioning, TV, telephone and coffee making facilities. Rooms are equipped with air-conditioning, satellite television, telephone, mini
bar, tea/coffee making facilities, electronic safe, hair dryer.
FACILITIES:
The hotel restaurant provides breakfast and a bar is open daily. Five nearby FACILITIES:
restaurants serve lunch and dinner. Activities include camel rides, dune-skiing, The hotel offers a restaurant, coffee shop and bar. Facilities include
quad-biking, horse-back rides and a 9-hole golf course. Laundry and valet complimentary airport transfers, bank in the hotel, car hire, courier service,
services. Complimentary airport shuttle service is available. currency exchange, laundry service, gym and swimming pool.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
1-Jan-08 31-Oct-08 from R 417 from R 680 2-Jan-08 31-Dec-08 from R 860 from R 1,525
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Based on standard room. Prices correct at time of going to print.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
8-Jan-08 30-Apr-08 from R 615 from R 1,115 2-Jan-08 30-Sep-08 from R 660 from R 1,135
Rate is per person per night. Block out dates apply. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
www.thompsons.co.za 7
Intercontinental Lusaka Holiday Inn Lusaka
+++++ 26km from Lusaka Airport - 224 rooms ++++ 27km from Lusaka Airport - 156 rooms
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
1-Jan-08 31-Dec-08 from R 940 from R 1,715 1-Jan-08 31-Dec-08 from R 815 from R 1,440
Rate is per person per night. Based on deluxe room. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
07-Jan-08 30-Jun-08 from R 650 from R 1,115 1-Jan-08 31-Dec-08 from R 910 from R 1,810
Rate is per person per night. Based on pool facing room. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
FACILITIES:
FACILITIES:
The hotel has 2 restaurants and a bar as well as a swimming pool and fitness
The hotel features an all day dining restaurant and a Chinese restaurant as
centre.
well as 3 bars. Anantara Spa delivers memorable spa experiences in modern
luxurious facilities. Guests can also enjoy a swimming pool, gym and a Casino. BUSINESS FACILITIES:
s -ODEM CONNECTIONS IN ALL ROOMS
BUSINESS FACILITIES: s "USINESS AND 4RAVEL #ENTRE OPEN HRS A DAY
s (IGH SPEED AND WIRELESS INTERNET ACCESS IN ALL ROOMS WI
FI IN PUBLIC AREAS s )NTERNET CONNECTIVITY IN THE HOTEL
s "USINESS #ENTRE SERVICES s MEETING ROOM ACCOMMODATING UP TO PEOPLE
s -EETING ROOMS ACCOMMODATING FROM TO PEOPLE
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
1-Jan-08 31-Oct-08 from R 505 from R 1,005 1-Jan-08 31-Dec-08 from R 1,050 from R 1,785
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
www.thompsons.co.za 9
The Sarova Stanley Holiday Inn Nairobi
+++++ 18km from Nairobi Airport - 217 rooms ++++ 20km from Nairobi Airport - 171 rooms
ACCOMMODATION: ACCOMMODATION:
All guest rooms have the following facilities; in-room safe, bath/shower, sound All guest rooms feature satellite TV, tea/coffee making facilities, hair dryer,
proofing, mini bar, blackout curtains, hair dryer, 24-hour room service and room service. Executive rooms have bathrobes, ironing boards, trouser press
tea/coffee making facilities. and mini bar.
FACILITIES: FACILITIES:
The renowned Thorn Tree restaurant is a bistro-style café with & an excel- The Spur is open daily and the Oasis Restaurant services breakfast, lunch and
lent patisserie range. There is also a Thai restaurant, Pool Deck restaurant dinner. The hotel offers the services of a hairdresser, laundry and shoeshine.
and Exchange Bar. The hotel boasts a fully equipped health club and also There are 2 outdoor pools, fitness centre with sauna, steam room, aerobics,
features a spa area with stream room, sauna and massage. gym and massage. Golf and tennis facilities are located close to the hotel.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
25-Mar-08 15-Dec-08 from R 930 from R 1,485 25-Mar-08 15-Dec-08 from R 745 from R 1,484
Rate is per person per night. Based on standard room. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
Kenya
FACILITIES: FACILITIES:
Restaurants and bars include the Moroccan-styled all-day café, the Aksum The hotel has 3 restaurants on the premises. The Safari Bar serves cocktails
Bar, the al fresco Pool Bar, the Bambara Lounge and the ‘Mandhari’ and light snacks and is popular for the entertainment provided. Facilities
restaurant. Facilities include the Maisha Healthclub, jacuzzi, steambath and include a health club, swimming pool, sauna, jacuzzi, Turkish Bath, massage
sauna. Complimentary golf offered at the Royal Nairobi Golf Course. and gym facilities.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
25-Mar-08 15-Dec-08 from R 1,190 from R 1,935 25-Mar-08 15-Dec-08 from R 930 from R 1,600
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Based on standard room. Prices correct at time of going to print.
FACILITIES: FACILITIES:
Relax at the newly renovated pool or work up a sweat in the new Fitness There are two restaurants, The Gypsys and fine dining at Michiru. Hotel
Centre. Blantyre Sports Club, just down the road, offers golf, tennis, squash guests have access to the swimming pool on the premises and can use the
and bowls. The hotel has 2 restaurants and 2 bars. sporting facilities at the sports club 500m away.
ACCOMMODATION: ACCOMMODATION:
Rooms are en-suite, air conditioned, have digital satellite television, All rooms feature electronic safes, three phones with International Direct
international direct dialing, room service, in-room safe and mini bar. Dialing, extra-large shower heads and a balcony.
FACILITIES: FACILITIES:
The hotel offers an a la carte restaurant and a buffet restaurant. The Try out the Hippo Restaurant, for lunches and dinners offering worldwide
Cocktail Bar is in the hotel and is perfect for a nightcap or cocktail. The public cuisine. At the end of the day, have some fun at our Rhino Pub. Our well-
bar is informal with satellite TV, snacks and soft drinks served. equipped health club is complete with a cardiovascular gym and outdoor
pool.
BUSINESS FACILITIES:
s 7)
&) INTERNET E
MAIL FACILITIES AND INTERNET PORTS IN ALL ROOMS BUSINESS FACILITIES:
s "USINESS #ENTRE s "USINESS CENTRE WITH INTERNET FAX AND PHOTOCOPYING SERVICES
s CONFERENCE ROOMS WITH A TOTAL CAPACITY OF DELEGATES ACCOMMODATE s &REE 7IRELESS (IGH 3PEED )NTERNET !CCESS IN ,OBBY SELECTED ROOMS
conferences, meetings, seminars, workshops and product launches s FLEXIBLE MEETING ROOMS INCLUDING OUR SPECIAL ROOFTOP MEETING AREA
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
1-Jan-08 31-Dec-08 from R 499 from R 843 2-Jan-08 30-Apr-08 from R 1,205 from R 2,085
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Block out dates apply. Prices correct at time of going to print.
www.thompsons.co.za 11
Protea Kampala NEW Kampala Serena Hotel
+++++
++++ 35km from Entebbe Airport - 74 rooms DELUXE 42km from Entebbe Airport - 152 rooms
ACCOMMODATION: ACCOMMODATION:
All rooms are fully air-conditioned and en-suite, LCD TV with satellite, tea/ All rooms are equipped with air-conditioning, full bathrooms, hair dryers,
coffee making facilities, hair dryer, complimentary mineral water, 1mb wi-fi, satellite TV, telephone, mini bar, private safe, tea/coffee making facilities and
digital safe and direct dial telephone. 24-hour room service.
FACILITIES: FACILITIES:
Dining facilities include a 100-seater restaurant, serving breakfast, lunch and The hotel boasts 3 restaurants and a bar. Kampala’s first and only world-class
dinner as well as a Cocktail Bar. Nearby facilities include fishing, golf, horse spa, “Maisha” offers a range of treatments complemented by steam rooms,
riding, Health/Sports Club with squash, sauna, swimming pools and tennis. saunas and iced plunge pools. A swimming pool and gym are also on-site and
there is a golf course nearby. Helicopter transfers available to/from airport.
BUSINESS FACILITIES:
s An outsourced Business Centre, open from 07h00 until 22h00 with internet BUSINESS FACILITIES:
s #URRENCY EXCHANGE s )NTERNET ACCESS VIA DATA PORT AND WIRELESS INTERNET CONNECTIVITY IN ALL ROOMS
s "OARDROOMS SEATING DELEGATES AND #ONFERENCE VENUES SEATING s #ONFERENCE FACILITY ADJACENT TO THE HOTEL WITH WI
FI HOTSPOTS
from 75 to 300 delegates s 4HE CONFERENCE FACILITY ACCOMMODATES FROM TO PEOPLE
Uganda & Nigeria
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
01-Jan-08 31-Oct-08 from R 800 from R 1,285 01-Jan-08 31-Dec-08 from R 1,690 from R 2,565
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
FACILITIES: FACILITIES:
The Avalon Brasserie serves breakfast, lunch and dinner. Snacks are served The hotel offers a restaurant, cocktail bar and pool terrace where guests
on the Pool Terrace daily and there is a bar at the hotel. 2 Swimming Pools can enjoy their meals. Guests can relax in the pool or enjoy the gym at their
and a gym are available to guests for their recreation. convenience.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
01-May-08 31-Oct-08 from R 1,415 from R 2,620 01-May-08 31-Oct-08 from R 1,395 from R 2,415
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
ACCOMMODATION: ACCOMMODATION:
Each room has a double bed and en-suite bathroom, air-conditioning, colour All rooms are equipped with magnetic card system, air-conditioning, mini
satellite TV, tea/coffee making facilities, hair dryer, mineral water, safe, direct bar, telephone, TV, tea/coffee making facilities, 24-hour room service and
dial telephone and room service. individual safety box.
FACILITIES: FACILITIES:
The elegant 30-seater restaurant is open daily. The bar is open till late, There are various dining options such as the Whiskies & Bar Lounge, La Serre
serving cocktails and drinks, as well as light snacks. The hotel has a swimming des Orchidées, the Bistro Bar, Lobby Bar and the L’Oasis de Tana. For leisure,
pool and fully fitted fitness centre. A private sound room is available for hire. a tennis court, swimming pool and Fitness Centre are available. The hotel also
has a shopping arcade with over 20 boutiques.
BUSINESS FACILITIES:
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
01-Jan-08 31-Oct-08 from R 1,265 from R 2,525 01-May-08 31-Dec-08 from R 1,025 from R 1,100
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Prices correct at time of going to print.
ACCOMMODATION: ACCOMMODATION:
All rooms have en-suite bathroom with shower and bath, air-conditioning, All rooms have air-conditioning, full bathroom, TV, telephone, electronic
telephone, satellite TV, mini bar, tea/coffee making facilities, hair dryer, safe safe, hair dryer, complimentary tea/coffee from 5-7am, 24-hour room service
and room service. and mini bar.
FACILITIES: FACILITIES:
The hotel offers 1 restaurant and a trendy bar. It also features a sandy The hotel boasts 3 dining areas as well as a bar. There is a fully equipped
beach with deck chairs and a pool. Gym, sauna and health centre are Executive Health Centre and a rooftop pool. Guests can take a complimen-
available at the Labourdonnais Waterfront Hotel. tary ride aboard “Le Sophisticat” around Port Louis harbour twice a week.
VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE VALID FROM: VALID UNTIL: TWIN PRICE SINGLE PRICE
01-Jan-08 31-Oct-08 from R 710 from R 1,080 01-Jan-08 31-Oct-08 from R 996 from R 1,655
Rate is per person per night. Prices correct at time of going to print. Rate is per person per night. Based on deluxe room. Prices correct at time of going to print.
www.thompsons.co.za 13
+++ SunSquare MonteCasino NEW
40km from OR Tambo Airport - 179 rooms
LOCATION - SOUTH AFRICA, JOHANNESBURG
Located in the heart of MonteCasino, a world-class gaming, leisure, entertainment and retail complex.
ACCOMMODATION: There are 98 standard rooms and 81 superior rooms. All rooms are funky and
fresh in design, each complete with en-suite shower and all the modcons you need to stay in touch.
FACILITIES: Guests can enjoy the hotel’s fitness centre. The hotel is linked directly to the spectacular
MonteCasino entertainment complex offering restaurants, retail shops, cinemas, theatres and casino.
BUSINESS FACILITIES: Modem connection in all rooms, Wireless internet access in all rooms, Work
desk in all rooms, Conference room accommodating up to 400 people.
*TWIN: R829 *SINGLE: R 1,309
Please read the following booking conditions carefully, as they set out the terms and/or loss occasioned as a result of any inaccuracies on any travel documents It is entirely the clients duty to ensure that all passports & visas are current,
and conditions of the contract between you and Thompsons. We act as booking once you are in receipt thereof and you have left South Africa. valid, obtained on time and that any vaccinations, inoculations, prophylactics
agents for the suppliers of the component parts of the holiday we organise, and 9) Unscheduled Extensions (e.g. for malaria) and the like, where required, have been obtained. Passports
as such, bookings for their services will form a direct contract between you and In the unlikely event of there being an unscheduled extension to the holiday must be valid for 6 months after return to South Africa. Please check the require-
the relevant supplier, and will be subject to that supplier’s standard terms and caused by flight delays, bad weather, strikes, or any other cause which is beyond ments with your travel agent before travelling. Thompsons will endeavour to
conditions. the control of Thompsons, it is understood that the expenses relating to these assist the client but such assistance will be at Thompsons discretion and the
1) Bookings unscheduled extensions, (hotel accommodation etc.), will be for the account of client acknowledges that in doing so, Thompsons is not assuming any obligation
Bookings save for late bookings as referred to hereunder, are confirmed on the the passenger. Thompsons accepts no liability for changes, omissions or delays or liability and the client indemnifies Thompsons against any consequences of
condition that a non-refundable deposit, of a minimum of 25% of the total pack- before or during the course of any holiday occasioned by technical difficulties, non-compliance. It is the clients duty to familiarise him/herself with the inherent
age price, is paid to Thompsons within 72 hours of confirmation of your bookings. weather conditions, strikes or communication breakdowns or the like. dangers of and mental and/or physical condition required for the proposed travel
You will be advised at the time of booking what payment is required for your 10) Changes by You arrangements. The client must ensure that the details supplied to Thompsons
particular arrangements. The balance of the cost of your travel arrangements a) If you wish to make a change to your booking we will endeavour to assist you mirror those details shown on their passport for international travel and ID docu-
must be paid no less than six weeks prior to departure. If your booking is made to make the change wherever this is possible. You will have to pay all charges, ments for local travel.
within 6 weeks of departure, the total cost of your travel arrangements must be whatever kind, imposed by the suppliers providing that component part of your 17) General Information
paid at the time of booking. Please note: FAILURE TO PAY ON TIME WILL RESULT travel arrangements when amending a booking any time prior to departure. i. Taxes: Thompsons will advise you of all mandatory taxes, which you must pay
IN THE AUTOMATIC CANCELLATION OF YOUR BOOKING. Fares will be re-quoted at the time of amendment. before departure. However, many countries charge departure taxes that can
2) Late Booking Fee & Communication Expenses (Telephone Calls) b) An administration fee of R100 per person will be charged for each amendment only be paid locally. It is therefore recommended that you retain sufficient local
In the event of a booking (except South Africa bookings) being made less than and / or cancellation. currency to meet such charges. Details of departure taxes can be obtained from
7 days prior to the date of departure, Thompsons reserves the right to charge c) After departure it is understood that extra expenses incurred as a result of any the relevant airline when you reconfirm your flight details.
for any extra communication expenses. Full payment is due immediately on change will be for the passenger’s account, and any unused service will not be ii. Special requests: We can pass on any special requests that you may wish to
confirmation and is non-refundable on all late bookings. Some bookings require refunded. make at the time of booking, but acceptance of such requests is at the discretion
full payment at the time of booking i.e. prior to confirmation. If we are unable to d) Amendments and cancellations en route must be made with our operators of the airline or other supplier and in no circumstances are special requests
secure confirmation you will be refunded in full. directly. guaranteed. Confirmation that a special request has been noted or passed on to
3) Price Changes 11) Cancellation by You the supplier, or the inclusion of the special request on your confirmation invoice
a) The costs associated with travel arrangements are not always stable, and cur- If you wish to cancel your booking you must advise your agent immediately, or any other documentation, is not confirmation that the request will be met.
rency movements can fluctuate sharply. It is impossible to predict these move- who will in turn advise us. You will be liable to pay the following cancellation iii. Medical Problems: If you or any member of your party has any medical problem
ments in advance. When you book a package through us, we reserve the right to charges: or disability which may affect your holiday, you need to give us full details in
pass on any surcharges to you. Surcharges may be imposed to cover increases a) Where your booking includes a special fare, the relevant charges are levied by writing at the time of booking. If we reasonably feel unable to properly accom-
in transportation costs, including the costs of fuel and security charges, taxes the airline. In some circumstances this may be 100% of the total fare, regardless modate the particular needs of the person concerned, we reserve the right to
or fees chargeable for services such as landing taxes or embarkation or disem- of when cancellation is effected. decline their reservation. We reserve the right to cancel the reservation should
barkation fees at ports and airports, or exchange rates applied to the particular b) Where your booking is for a package, you will be responsible for all cancellation we become aware of any such medical problem or disability which has not been
package. charges, of whatsoever nature, imposed by the suppliers providing the compo- disclosed.
b) Thompsons guarantees the price of land arrangements, only once full payment is nent parts of such travel arrangements. iv. Renovations: Hotels undergo renovations from time to time and take all possible
received. c) Thompsons charges a cancellation fee equal to 10% of the package price on any steps to limit disruption to their guests. We will not entertain complaints or
c) Airfares are subject to the prices and conditions quoted by the particular airlines finalised booking. However, Thompsons reserves the right to charge a cancella- requests for refunds if a hotel is carrying out renovations whilst a guest is resi-
and cannot be guaranteed by Thompsons. The onus is on the agent & the pas- tion fee of up to 100% of the total package, in its sole discretion, in particular dent. If we are specifically advised of renovation work, dates may be provided.
senger to check that there have been no changes in these prices before making circumstances. Any monies, which you have already paid to us, will be taken by It is important to remember that these are subject to change and we are not
final payment thereof. us as payment or part payment of any cancellation charges. always notified.
d) Should the client make a group reservation & subsequently the group numbers 12) Our Right to Change Your Travel Arrangements v. Refunds and Unused Services: No refunds will be considered for any reason
deviate from the minimum number required for the booking, Thompsons reserves a) A significant change to your travel arrangements would include a change in the whatsoever.
the right to re-cost the price and raise a surcharge. Should any client refuse to departure date from South Africa; where the flight times are changed by more vi. Charges to your credit card: Any charges made to your credit card whilst away
accept and pay such surcharge, it may result in cancellation of the booking and than 12 hours or a change to a lower standard of accommodation to that which are your responsibility. Thompsons will not be responsible, nor accept respon-
forfeiture of all payments made. is booked. In these instances of significant changes to your travel arrangements sibility for having these charges reversed or corrected upon return to South
Booking Conditions
4) Methods of Payment Thompsons undertakes to advise you thereof as soon as reasonably possible Africa.
a) Credit Cards: In accordance with International Airline Travel Association (IATA) before your departure date to obtain your further instructions in this regard. vii. Drivers Licence: Even if you have obtained an international drivers licence,
bulletin # A1/00 we need a signed and validated Standard Credit Card Charge b) All other changes are minor changes. A minor change can be made at any time please take your national driver’s licence with you.
Form. The agent acknowledges that s/he has seen the card and that the signa- and, if practicable, we will advise you of any such change prior to departure but viii. Confidentiality: Subject to statutory constraints or compliance with an order of
ture on the card is the same as that on the Credit Card Charge Form. A signed we are not obliged to do so. Such minor changes may be made by Thompsons, in court, Thompsons undertakes to deal with all client information of a personal
and validated Standard Credit Card Charge Form (SCCCF) or payment through our its discretion, who will not be responsible or liable for the payment of compensa- nature on a strictly confidential basis.
Virtual Card Services system, are the only recognised forms of payment for credit tion to you as a result of such minor changes. 18) Force Majeure
cards. If the card is a foreign credit card then you may be requested to supply c) Every effort is made by Thompsons to adhere to confirmed itineraries; however, Except where otherwise expressly stated in these booking conditions, we regret
various other details. we reserve the right to make changes to your travel arrangements when it we cannot accept liability or pay any compensation where the performance or
b) Cheques: Bank issued cheques or travel agency cheques only (accredited agen- becomes necessary to do so. prompt performance of our contractual obligations is prevented or affected, or
cies only). Please note we require 7 working days to clear all cheques before d) Should any travel component be confirmed by Thompsons and this component you otherwise suffer any damage or loss, as a result of “force majeure”. In these
documents can be issued. is cancelled by the supplier for whatsoever reason, then in such instances Booking Conditions, “force majeure” means any event which we or the supplier
c) Cash or EFT Transfers: We accept EFT transfers, or cash deposited into one of Thompsons will accept no liability for the cancellation thereof. of the service(s) in question could not, even with all due care, foresee or avoid.
our bank accounts, subject to condition that the EFT transmission report or the 13) Lost/Stolen Flight Tickets Such events may include war or threat of war, riot, civil strife, terrorist activity or
cash deposit slip is provided to ourselves and such payment has been confirmed a) The loss or theft of a ticket must be reported to Thompsons immediately. Certain actual threatened terrorist activity, industrial dispute, natural or nuclear disaster,
as received by ourselves. airlines will not authorise Thompsons to issue a replacement ticket if such ticket adverse weather conditions, fire and all similar events outside our control.
5) Insurance is lost or stolen before the passenger leaves South Africa. In the latter instance 19) Responsibility and Limitation of Liability
It is strongly advised that all clients take out adequate insurance cover such as you will be required to purchase a new ticket, at your own cost, until such time as Thompsons act as agents only for local and international ground operators and
cancellation due to illness, accident or injury, personal accident and personal Thompsons receives authority from the airline to make any refund to you, which airlines and accordingly accepts no liability whatsoever for any loss, damage,
liability, loss of or damage to baggage and sports equipment. Thompsons will authority could take up to 12 months. Should the airline authorise Thompsons to injury, accident, delay, or any other irregularity howsoever arising. Thompsons
not be responsible or liable if the client fails to take adequate insurance cover or issue a replacement ticket Thompsons will do so and a re-issue fee, per ticket, makes every effort to ensure that all the arrangements and services connected
at all. It shall not be obligatory upon Thompsons to effect insurance for the client will be applicable. with a passenger’s itinerary will be carried out as specified in the most efficient
except upon detailed instructions given in writing and all insurance effected by b) Should your ticket be lost or stolen abroad it should be noted that certain airlines and effective way possible. However, we do not have direct control over the
Thompsons pursuant to such instruction will be subject to such exceptions and will not issue a duplicate ticket and it will be your responsibility to purchase a provision of services by suppliers and, whilst they are in all cases selected
conditions as may be imposed by the insurance company or the underwriters new ticket abroad at the local fare. Upon your return to South Africa you may with the utmost care, we do not accept liability for error and omissions of such
accepting the risk, and Thompsons shall not be obliged to obtain separate make application to Thompsons for a refund of the amount spent by yourself suppliers. The contract in use by such suppliers (which is often constituted by
cover for any risks so excluded. Should the insurers dispute their liability for on the lost or stolen ticket, but it is specifically recorded that any refund will the ticket Issued by the Principal), shall constitute the sole contract between the
any reason, the client will have recourse against the insurers only. Once the be entirely at the discretion of the airline concerned which may take up to 12 supplier and the client and any right of recourse the client may have, will be
insurance has been confirmed and paid for, the client will be issued with a policy months to authorise. solely against the supplier.
document of the insurer. It is a complex document, which must be READ BEFORE c) It is your responsibility to report the lost or stolen ticket to the police and to 20) Jurisdiction of the Magistrate’s Court
you initiate your travel so that you can address any queries you may have to the provide Thompsons with the proof of such report if required. Thompsons Holidays, a Division of Cullinan Holdings Ltd, shall be entitled, at its
insurer PRIOR to your departure. Please note that various credit card companies 14) Airline Refund Procedures option to institute any legal proceedings arising out of or in connection with this
offer limited levels of travel insurance, which Thompsons does not consider a) Refund policies of the various airlines vary greatly. Tickets returned to contract in any Magistrate’s Court having jurisdiction in terms of Section 29 of
sufficient cover for international travel. Kindly check with the respective credit Thompsons, will be presented to the relevant airline for assessment. Should a the Magistrate’s Court Act No 32/1944 as amended, notwithstanding that the
card companies in order to obtain specific details of the cover. refund be authorised, such refund will be made to you, less any cancellation or amount in issue may exceed the limits of such jurisdiction.
6) Flight and Other Travel Timings administration charges. 21) Legal
Flight timings are provided by airlines and are subject to Air Traffic Control b) If payment for the ticket was made to Thompsons by credit card, the refund will This document together with Thompsons’ standard booking form and Thompsons
restrictions. All means of transportation are subject to weather conditions, the be made to your credit card. Cash payments will be refunded by EFT. invoice / itinerary constitutes the sole record of the agreement between the
need for constant maintenance, and the ability of passengers to check-in on c) Partly used tickets will be refunded at less than the pro rata rate on the face parties. No party shall be bound by any representation, warranty, and promise
time. There is no guarantee that flights, ferries, ships, trains or coaches will value of such ticket. of the like not recorded herein. Client acknowledges that he/she has not relied
depart at the times stated on any itinerary or tickets which you receive. All tim- d) Refunds may take up to 12 weeks to process although this time frame cannot be on any matter or thing stated on behalf of Thompsons or otherwise that is not
ings are estimates only, and we do not accept any liability for any delay, however guaranteed by Thompsons included herein. No addition to the Thompsons standard booking conditions
arising, or for any schedule alterations. e) Unused tickets must be returned to Thompsons for a refund within one year from shall be of any force or effect unless in writing and signed by or on behalf of the
7) Flight Reconfirmation the date of issue or they will be regarded as expired by the airline and have no parties. All costs and disbursements, including legal costs on the attorney and
It is your responsibility to ensure that you reconfirm the departure date and times refund value. client scale incurred by Thompsons in recovering any damages and payments
of all your flights at least 72 hours prior to departure. This is particularly impor- 15) Complaints payable by the passenger to Thompsons shall be for the passengers’ account.
tant in respect of subsequent journeys once leaving South Africa and Thompsons a) In the event that you have any reason to complain, or experience any problems This agreement shall in all respects be governed by and construed in accordance
hereby specifically excludes any liability for any delay and /or loss as a result of with your holiday whilst away, you must immediately inform the supplier of the with the laws of the Republic of South Africa. The passenger hereby consents
your failure to reconfirm any flight and/or connecting flight. services in question. to the jurisdiction of the Magistrates Court having jurisdiction over its person in
8) Documents b) If you are still dissatisfied, you must notify Thompsons immediately to enable us respect of all proceedings in connection with this agreement.
a) Documents (vouchers, itineraries, etc.) are only prepared on receipt of full pay- to resolve the problem. Failure to give us the opportunity to resolve any problem 22) The Client and Authority
ment of the package price, and signed & completed Booking Form, and will be at the time it occurs may result in either a reduction, or complete extinction, of The person requesting such quotations or estimates or making such booking
ready 24 hours after payment has been received. Normally your travel agent will any rights which you may have to claim compensation. or to whom any service is rendered, is deemed to have read and accepted the
arrange collection of your documents. c) If you remain dissatisfied, contact the Customer Services Manager within Conditions and to have the authority to do so on behalf of the person in whose
b) Should you require your documents and air tickets to be forwarded to either 28 days of the unsatisfactory service, giving your booking reference and full name the estimate or quotation or reservation is requested and/or provided and/
yourself or the departure airport this may be arranged by your agent with us. details of your complaint on email: clientservices@thompsons.co.za or fax to or the person to whom the services are rendered (collectively referred to as “the
However, the courier costs in respect thereof will be for your own account. 011-770-7498. Client”)
c) It is important that you check all details of your travel documents (including your d) Whilst every effort will be made to resolve your complaint to your satisfaction,
itinerary) before leaving South Africa. If there are any inaccuracies on any of it is specifically recorded that Thompsons in no way accepts liability for any
your travel documents, or should you have any further queries, you should con- claim.
tact your travel agent immediately. Thompsons will not be liable for any delay 16) Passports, Visas and Health
www.thompsons.co.za 15
Your approved Thompsons agent is: JOHANNESBURG: Travel House, 6 Hood Ave, Rosebank, South Africa.
P.O. Box 41032, Craighall, 2024, South Africa. Docex 270, Randburg.
Tel: (27) (11) 770-7511; Fax: (27) (11) 770-7670/1/2.
DURBAN: 20 The Boulevard, West End Office Park, Spine Road, Westville, South
Africa. P.O. Box 2758, Westway Office Park, 3635, Durban, South Africa. Docex
238, Durban. Tel: (27) (31) 275-3500; Fax: (27) (31) 275-3990.
CAPE TOWN: 15th Floor, Main Tower, Standard Bank Centre, Hertzog Boulevard,
Foreshore, South Africa. P.O. Box 382, Cape Town, 8000, South Africa. Docex 145,
Just a phone call away from a remarkable holiday. Cape Town. Tel: (27) (21) 408-9500; Fax: (27) (21) 408-9596.
www.thompsons.co.za
Thompsons Holidays: A division of Cullinan Holdings LTD (Reg No 1902/001808/06)