THE ROLE OF EFFECTIVE COMMUNICATION IN IMPROVING MANAGERIAL PERFORMANCE (A CASE STUDY OF IMO STATE ENVIRONMENTAL PROTECTION AGENCY ISEPA)

ABSTRACT The role of effective communication in improving managerial performance. Management and communication are inseparable, it is the pivot in which activities of the various department relates to enhance industrial, growth, productivity and harmony in Imo State environmental protection agency Isepa Owerri. This research work computerized of five chapters.

Chapter one is the introduction to the research work and it reveals the background of the study. The purpose of this study is to find out the role play by Imo State environmental protection agency and the role play by Isepa community in achieving organizational goals. Chapter two is the literature review and it reveals the effect of communication improving managerial performance and the problems encountered in maintain effective communication. Chapter three is the research design and methodology and it reveals the population of the study, which comprises of Imo State Environmental protection agency and Isepa community in Owerri. The population of the study is limited to the staff from different departments. A formula propounded by Yaro Yameni was used to determine the sample size of the study and stratified random sampling techniques was adopted. Chapter four is the data presentation and analysis. The researcher presents the data using simple table and percentages.

Chapter five is the summary of findings, conclusion and recommendations. The researcher summarized based on the roles played by each group. Finally recommendations were made in order to improve management performance through effective communication.

TABLE OF CONTENT Title page Approval Dedication Acknowledgement Abstract Table of content List of table/figures CHAPTER ONE 1.0 Introduction 1.1 1.2 1.3 1.4 Background of the study Statement of the problem Objective of the study Research question

1.5 Significance of the study 1.6 1.7 Scope / delimitation Limitation of the study 1.8 Definition of terms CHAPTER TWO 2.0 Review of related literature 2.1 2.2 2.3 2.4 2.5 2.6 Meaning and nature of communication Types of communication in business organization Communication channels in the organization Communication barriers Importance of communication When communication is said to be effective references CHAPTER THREE 3.0 Research design and methodology 3.1 Research method used 3.2 Population / sample size 3.3 Sources of data 3.4 Method of data collection 3.5 Sampling procedure / techniques 3.6 Validity and reliability of measuring instrument 3.7 Analysis techniques

CHAPTER FOUR 4.0 Data presentation, analysis and interpretation CHAPTER FIVE 5.0 Summary, Conclusion, Recommendations 5.1 5.2 5.3 5.4 Summary of findings Conclusion Recommendations For further research Bibliography Appendix / Questionnaire

CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY Effective important communication in is and always has been an

feature

enhancing

excellent

managerial

performance. Communication is the lifeblood of every phase of organization life. The basic theory of effective communication dictates that everyone in an organization should have all the information he needs to perform his job properly. Managers communication skill creates a climate for good human relations and provides effective motivations for employees.

What is communication? According in little (1965:113) communication is the process by which information is passed between individuals and organization by means of previously agreed symbols. In other words, it is the exchange of ideas, facts opinions by two or more people. Oshaugnessy (1976:209) Sees communication as the

means by which information is passed from one persons to the decisions makers and resulting decisions passed to these involved in executing them without superior or subordinates

communication, there could be no organization since it would be impossible to get people to do in a coordinated way: people would be linked together on abstract chain of command but acting without chain of understanding. Management is some organization seems incapable of communication effectiveness and successful with the work done. Subordinate do not comprehend what they are told by superiors and the administrator does not hear clearly through what the subordinates are trying to tell him, when such situation arises productivity will fall drastically. Therefore managers should

be greatly concerned with information system and how they are working. According to Onuha (1991:89) daily contract between subordinates and superior is the most important and suddenly used method of communication. The need together free flow of mess age through open channels of communication on with in a firm is essential for the smooth running of the organizational machinery. The success of any organization depends on the caliber of its administrative managers. Where a managers communication is poor, coordination is poor since coordination implies that people are manager has to interpret information generated by his subordinates and pass such information either upwards or horizontal to his superior and peer respectively. In this way, the improves managerial performance. Hence, the information must be understandable between the sender / code and the receiver/decoder and must be acted upon before we say that communication process have been competed. It is for the fore-going reason that this research work was center around the role of effective communication in improving

managerial performance a study of imo state Environmental protection Agency (ISEPA) Owerri. Using this organization the researcher tends to find out the extent in which communications effective and know communication when effective, can improve the performance of managers. ISEPA was established in June 1992 it was formally situated at okigwe road secretarial but presently and permanently situated at isiquato street prefab, Aladinma, Owerri. This involves in regulating like oil. Companies, industrial inspection,

environmental population pollution control, laboratory analysis water quality monitoring air quality monitoring soil quality monitoring, and training of personnels industrial attachment students, project and research assistance up to PHD level. The origination has seven departments planning and enforcement, pollution, control laboratory services, personnel management, public relation office and finance and supply it has about fifty modes including both administration and technical staff.

Over leaf is an organigram of the organization. In order to have a successful business with administrative and technical staff, effective communication becomes imperative.

1.2 STATEMENT OF PROBLEM One of the organization major function is to control monitor environment pollution others are public relation and social responsibilities for the first six or seven years of the organization operations, it achieved a greater deal its objectives in later years things changed and productivity fell drastically sudden fall in productivity attracted the interest of properly established

communication system in the organization unity of command which is necessary for the affirmations of the objectives of the organization is lacking and there is poor flood of information from top to the bottom.

1.3 OBJECTIVES OF THE STUDY The broad objectives of this study is to determine the role of effectives communication in improving managerial performance

as well as creating possible ways of maintaining effective communication in an organization. The objectives could therefore be stated below (a) To identify communication problems faced by the

managers in the organization. (b) To suggest means by which method of communication can be improved. (c) To know how effective communication contributes to improving managerial performance. (d) To assertain when managerial performance is poor and wealther effective communication is.

1.4 RESEARCH QUESTION i. What is the role of effective communication in an organization? ii. Is there any lack of effective communication between the managers and subordinates on managerial

performance?

iii.

What are the problems of effective communication in an organization.

iv.

Does effect ineffective communication leads to the organizational problems.

1.5 SIGNIFICANCE OF THE STUDY Every organization believes in the value of good staff on it few and up getting it right. Therefore it is pertinent to give considerable attention to these problems. It is expected that the study will (a) Be of great use to anybody who intend to work in an organization not to ignore effective communication to excellent managerial performance. (b) Expose managerial on the need for effective

communication (c) (d) Improve communication system in an organization Serve as an instrument of social interacting through which relationship are established extended and sustained

between managers and workers and finally between managerial and the public.

1.6 SCOPE AND DELIMITATIONS This study The role of effective communication in improving managerial performance is centered only in imo state

environmental protection agency Owerri the researcher has no intention to study the role of effective communication in other business organizations, because every necessary information and facts will be provided by the organization.

1.7 LIMITATION OF STUDY Despite the limited scope of this research it was affected with certain constraints which are as follows:1. Time: in research of this type, a lot time is needed by given the short time allowed for this study, it was not possible to do all that was require and necessary. 2. Resources: for the reason that I have no source of my own income where to obtain funds, collect enough data the work, reduction was made in the quantity of my

work but the research work will be at normal quality, which means that the research work will make sense. 3. Location: The researcher from will the be based of on the

information

collected

staff

Nigerian

Environmental protection Agency and the residence of Isepe communication. This was a very big problem due to some certain factors, like moving from the company to the communication.

1.8 DEFINITION OF TERMS Communication: sending, giving or exchange of information mat and ideas. Organization: An association or society people working together to achieve an aim/goals Grapeview: An unofficial Network of communication by which gossip and information an speed. Channel: The course or agency through which

communication passes.

System:

Orderly

inter-connected

method

of

organization. Destination: The phase to which a person or thing is going. Process: series of acts or changes proceeding form one to the next. Gesture: A movement of the body or how to express an emotion or intention. Social distance: The distance between back people grounds who have as

different

social

such

education, wealth and religious persuasion.

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