April 18th, 2012

360 Collaboration for Lean & Happy UX projects

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What will make you happy at work?

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What will make you happy

Winning the lottery and stop working ;-)

Really?!...

Video: http://www.ted.com/talks/dan_gilbert_asks_why_are_we_happy.html

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Lets try again

(be sincere please)

What will make you happy at work today?

http://www.flickr.com/photos/churl/1795203061

http://www.flickr.com/photos/cseeman/4393148858/

Text

Less changes
Updating documents, requeriments, revisions of deliverables...

Empowerment
To talk, share comment, and understanding & agree.

More Coffee time

with the team, colleagues & partners/clients

http://www.flickr.com/photos/tifotter/2310499105/

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Warning
Its my recipe

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The Cooker
Passionate about enjoying UX & CO

@silviacalvet

UX Consultant at everis Degree onLibrary & Information Sciences eBusiness Master UX team of one till last June Now redefining Consultancy services from Classic to
CoConsultancy

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The kitchen

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We know our stuff

OUR project: UCD process
Frog design UPA

SAP UCD Pascal Rabbe

http://www.flickr.com/photos/romainguy/232998465///

flow-interactive.com

UX basis

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We know our stuff

For others is just...

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So
Houston... We have a problem

Vs.
Do they feel empathy for the users They get surprised everytime we present what we
came up... They need to think, agree finished

The dont understand what we show until its They dont know the problem they have

They dont know the problem they have We need to work hard: HiFi They were not there to understand the processes.
We need to wait... They are thinkig

Changes, changes...

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What is 360 COllaboration

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360Collaboration
ALL Together = UX Team + Others

http://www.flickr.com/photos/fredo/1794050026/ mircoles 18 de abril de 2012

360Collaboration
Comunication

Share Focus

Understand & Agree

Connect

win2win

Learn
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http://www.flickr.com/photos/panos_kouros/760585605

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Lean way

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Lean
Toyota says

#1: Base Your Management Decisions on a Long-Term Philosophy, Even at the Expense of Short-Term Financial Goals. #2: Create Continuous Process Flow to Bring Problems to the Surface #3: Use Pull Systems to Avoid Overproduction #4: Level Out the Workload (Heijunka) #5: Build a Culture of Stopping to Fix Problems, to Get Quality Right the First Time #6: Standardized Tasks Are the Foundation for Continuous Improvement and Employee Empowerment #7: Use Visual Control So No Problems Are Hidden
http://www.flickr.com/photos/scania/2870024408/

#8: Use Only Reliable, Thoroughly Tested Technology That Serves Your People and Process #9: Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others #10: Develop Exceptional People and Teams Who Follow Your Companys Philosophy #11: Respect Your Extended Network of Partners and Suppliers by Challenging Them and Helping Them Improve #12: Go and See for Yourself to Thoroughly Understand the Situation (Genchi Genbutsu) #13: Make Decisions Slowly by Consensus, Thoroughly Considering All Options; Implement Decisions Rapidly #14: Become a Learning Organization Through Relentless Reflection (Hansei) and Continuous Improvement (Kaizen)

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Lean
Lean StartUp

Go out of the building

TOP 20 reasons Starups fails are... Build-in experimentation & learning

http://www.flickr.com/photos/luchoedu/2452451031

Lack of customers Business Model Canvas

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Lean
Means

Less Work

A way of working

http://www.flickr.com/photos/matthewmcvickar/154077776

People Empowerment Learning

Talking with your customers

Prove your ideas & keep a low inventory

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Lets cook
with

360 CO philosophy
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Lets work CO
Lets get our hands dirty!

http://www.flickr.com/photos/analytik/1356366068

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Research
Rethinking the kickoff

SWOT

Elevator Pitch
For __________________________ who are disstified with __________

e m a G

Design the box

[By Donna Spencer]

Key features (3-5 features only) Constraints or requirements

our product/service is __________ that provides __________________ Product name A tagline describing the product

Unlike _______________________ we have ______________________

Let them talk, share, discover Introduce them into the process, find your allies Look & Understand = Discover the problem
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Ask: What, Why & For Whom The mesure of success If its not writen... make them draw it

!!!

Busines Model canvas

Concept
Playful session

Pen Portrait
:) :(

Value Through life cicle

mmmmmMm Mmmmm Mmmm Mmmmm mm

Stage 1

Stage 2

Stage 3

Up side down world

Mmmm Mmmmm mm

List all kind of functionalities and errors that the service/ website could give to the user

Review the functionalities list, Priorize Review user processes & tasks Review the services cicle
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Help them feel empathy for the users Engage them in the process

!!!

Design for disagreement

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Design
Testing All together

http://www.flickr.com/photos/bhollar/468358869

Standar procedure of User testing + Collaboration on the

testing day

Everybody writes comments:

TIP: the observation room is in SILENCE. Ian Collingwoog suggests:

LIKES, Problems, User Quotes, Ideas.

Different stickynote color for each participant.

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Big focus on Fix problem, StartUps focus on one color (more context) 22

Is this the perfect Solution?

...meaningful focused work

360CO
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create design llaborate

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Cooker tips

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For convincing your team

Service Strategy

Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.

http://www.flickr.com/photos/dbang/208594883/

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For convincing the others

Can U use the words COllaboration, Lean... ?

http://www.flickr.com/photos/cybergypsy/384254027

http://www.flickr.com/photos/emciek/938253079/

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For helping your sessions

Sugar & Coffee + Colors

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For helping your sessions

White paper Vs. Design for disagreement

mmmmmMm Mmmmm

mmmmmMm Mmmmm

mmmmmMm Mmmmm Mmmm Mmmmm mm

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For helping your sessions

Perfection vs Happy people

http://www.flickr.com/photos/sanchow/6004347384

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Energy to start

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Dont be shy to try!

http://www.youtube.com/watch?v=eaIvk1cSyG8
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Thanks Wish you enjoyed

Will share the presentation with links to resurces to go deeper

Silvia Calvet
@silviacalvet silvia.calvet@everis.com http://about.me/silviacalvet

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Resources

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Lean
Lean StartUp

so e

ur

es c

Delicious summary by Salim Virany @leancamp: http://www.slideshare.net/saintsal/salim-virani-intro2-8375968

Go out of the building

TOP 20 reasons Startups fail are...

Make products customers want

Incremental releases

Reduce waste

http://www.flickr.com/photos/luchoedu/2452451031

Build-in experimentation & learning

Lack of customers Business Model Canvas

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Pen Portrait example

Service / Website
Draw them Name of the users Group

TASKS

Demographics

Values

Context

IT Literacy & gadgets

:)

Emotions
:(

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Some references for games

http://www.slideshare.net/donnam/design-games-presentation

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