Beruflich Dokumente
Kultur Dokumente
Complaint Investigation
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Reported Event:
Components Returned:
Y Y Qty N Original labeling/packaging returned? N N/A Original labeling/packaging matches the complaint report. (If applicable) Devices or components received
File # PCR
Complaint Investigation
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passed? (If no , provide explanation) Any CURRENTLY OPEN or PREVIOUSELY GENERATED (within the past year) Deviation Reports (NCMRs), Temporary Change Notices (TCNs) or Corrective or Preventive Actions (CAPAs) that may relate specifically to the complaint mode? (If yes, provide explanation) Completed by QAE or designee: (Initial and date): _______________ Prior Complaints: Y N Have other complaints been issued against this lot for the same issue? (If yes, explain) N/A _ Y N
Comments:
N Have prior complaints been confirmed for the same manufacturing defect for this product
within the past 12 months? (If yes, provide complaint number(s)) Comments:
File # PCR
Complaint Investigation
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If Yes, provide the description of corrective action taken (DCR, training, etc.) Y N - Is escalation to gCAPA required based on the findings?
If Yes, provide the gCAPA number If No, provide clear and detailed justification for no corrective action (include CAPA #/DCR # SA # etc. if applicable) Comments: Completed by QAE : (Initial and date): Y Y ______________
N Were Manufacturing Personnel Notified? N Does the complaint investigation change the original MDR or Vigilance Decision?
File # PCR
Complaint Investigation
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Conclusion Code:
Complaint is:
C C1 C2 C3 C4 C5 C6 C7 I I2 U Confirmed Confirmed Manufacturing Confirmed User Confirmed Damage in Transit Confirmed Design Confirmed Misuse Confirmed Exceeded its Design Expectation. Confirmed Supplier Manufacturing Inconclusive Inconclusive No product returned (NPR) Unconfirmed
Confirmed: Evaluation of returned device confirms the reported alleged deficiency of the device Unconfirmed: Evaluation of returned device does not confirm the reported alleged deficiency of the device Inconclusive: Unable to confirm/unconfirm the alleged deficiency of the device
Conclusion Summary:
We have entered this complaint into our database and we continually monitor for any adverse trends that would indicate degradation in product performance.
Reviewer Signatures:
Print Name Signature Date
Photographs: