1) You are:

Salaried [ ]

Self Employed [ ]

Others_____________________

2) Annual Income:

100000-150000 [ ]

200000-300000 [ ]

350000-450000 [ ]

500000 & above [ ]

3) Type of loan availed

Home [ ]

Car [ ]

Personal [ ] Others________________

4) Tenure of the loan:

12 Months-24 Months [ ]

24 Months-35 Months [ ]

36 Months-48 Months [ ]

48 Months & above [ ]

5) Are you aware of the Home Loan Schemes of SBI bank ?

Yes [ ]
No [ ]
If yes, how did you come to know about home load schemes of SBI bank ?
Friends [ ]
Advertisement [ ]
Newspaper [ ]
Others [ ]
6) The amount of home load you have availed ltd?
200000-300000 [ ]
300000-400000 [ ]
500000-800000 [ ]
800000 & above [ ]
7) Are you satisfied by the rate of interest of home loan of SBI bank ?
Satisfied [ ]

Not Satisfied [ ]

8) Are you satisfied with the rate of interest of home loan of SBI bank ?
Very high [ ]

High [ ]

Reasonable [ ]

9) Are you satisfied by taking the home loan of SBI bank?

Very Satisfied [ ]

Satisfied [ ]

Not Satisfied [ ]

10) From how many years are you associated with SBI bank ?
0-5 years [ ]

6-10 years [ ] 10-15 years [ ] 15 years & above [ ]

11) What do u feel is work environment of SBI bank?

Excellent [ ]

Satisfactory [ ]

Good [ ]

Average [ ]

12) What do u feel about the profitability of SBI bank?

Excellent [ ]

Satisfactory [ ]

Good [ ]

Average [ ]

13) What is the time taken for processing of a loan?

30 days [ ]

30-45 days [ ] 45-60 days [ ] 60 days & above [ ]

14) What are the necessary documents requirements for sanctioning of the loan
_________________________________________________________________________
15) What are the securities SBI bank takes into consideration while sanctioning of a loan?
Physical Securities [ ] collateral securities [ ] guarantees [ ] hypothetication [ ]
Others ( Please Specify)_____________
16) How is the sanctioned amount disbursed to the clients:Lumpsum [ ]

Installments [ ]

as and when required by the clients[ ]

credited to a clients loan account and drawn by the clients[ ]

others(please specify)_______________
17) What is basis for charging interest on the loan:
Banks standard rate[ ]

depending upon the amount sanction [ ]

The risk the industry carries [ ] time frame for loan repayments [ ]
others(please specify)________________________
18) Please mention the basis of loan sanction
Project report [ ]

previous experiences in the field [ ]

recommendation from others [ ]

others(please specify)_________________

19) What are the various parameters for loan sanction?

Project balance sheet [ ]
ratio analysis [ ]
swot analysis [ ]
value of securities [ ]
others(please specify)___________________
20) What is the procedure for loan recovery?
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

21) What do you feel about the diversification of the SBI bank service areas?
_________________________________________________________________________________
_________________________________________________________________________________

22) What do you feel are the possible threats the bank is facing due to private banks entering the
banking arena?

_________________________________________________________________________________
_________________________________________________________________________________

23) Can you suggest any areas or measures where the banks performances can be improved?

_________________________________________________________________________________
_________________________________________________________________________________

Thank you Sir/ Madam for spending your valuable time in completing the questionnaire..