Melissa Peoples

1407 Washington Ave Sanford, NC 27330 Home Phone: (919) 777-5170 Email: Melissa.peoples@hotmail.com
MEDICAL TRANSCRIPTION Seeking position which will utilize my education and past experience to benefit your organization PROFESSIONAL PROFILE - Dependability Reliable, responsible, dependable, and fulfill obligations - Grammar Abbreviations and acronyms, plural and possessives, adjectives and adverbs, capitalization of acronyms, compound words, apostrophes, commas, numbers, hyphens, quotes, slang, and punctuation - Critical Thinking Use logic and reasoning to identify strengths and weaknesses of solutions - Reading Comprehension Understand written sentences and paragraphs in documents
Multi-task Communication Skills Reliable Follow-up Problem solving skills written and verbal Fast typing skills motivate others Delegate Reliable

QUALIFICATIONS Medical Transcription Skills: - Medical Transcription Education - Advanced Medical Terminology - HIPAA Regulations - USB Foot Pedal - Medical Transcription Resources

Computer Skills: - Type 44 wpm - Computer Applications I & II - Microsoft PowerPoint - Email - Internet

Customer Service Skills: - CPR and First Aid Certification - Developmental Psychology - Child Development Courses - Higher Education/Bachelor Degree - Verify Information or Data

EDUCATION The University of North Carolina Chapel Hill ~ Undergraduate Admission Sandhills Community College, Pinehurst, NC ~ Associate of Arts, Degree Allied Business Schools, Inc., Laguna Hills, CA ~ Medical Transcription Specialist, Certificate Allied Business Schools, Inc., Laguna Hills, CA ~ Advanced Medical Terminology, Certificate Specialized Training Included: - Principles for Evaluation and Management (E/M) Services - Principles of Medical Dictation - Managed Care Plans and Government Medical Plans - Urinary System, Female and Male Reproductive System - Pharmacology and Psychiatry MEMBERSHIPS Association for Healthcare Documentation Integrity (AHDI) PROFESSIONAL EXPERIENCE Sales Support - Set sales for entire store daily, run cash register, mark out of stock merchandise, and keep area - Answered phones, greeted persons and determined purpose of visit, directed them accordingly - Assisted customers in choosing right product for their needs, provided information about products and services - Suggested new or additional services or products - Met customer first goals; greet within 30 seconds, suggest sell, encourage new credit account, thank by name Customer Service - Conferred with customers, addressed questions, problems, and requests for service - Referred unresolved customer grievances, alerted management when needed for further investigation - Coordinated multiple priorities, maintained composure while working within fast paced office House Technician - Supervised six substance abuse adolescents, transported to and from school, and took on various outings - Encouraged a plan of recovery and took to meetings as required by house EMPLOYMENT SUMMARY Belk, Spring Lane, Sanford, NC Belk, South Point Mall, Durham, NC Belk Leggett, University Mall, Chapel Hill, NC Tar Heel Temps, Chapel Hill, NC Scoggins Transitional Living, Sanford, NC Sales Support Customer Service Representative Customer Service Representative Receptionist House Technician 11/2003 Present 04/2002 09/2003 11/2001 04/2003 11/2000 11/2000 01/1996 08/1998 - Diagnostic Tests and Procedures - Ethics and Professionalism - Cancer Medicine (Oncology) - Nervous System, Cardiovascular, and Respiratory - Sense Organs; Eyes and Ears