Airlines Balanced Scorecard The airline

industry is mired

Perspective
Financial Perspective Customer Perspective Flight Operations

Performance
53.82% 41.67% 23.43%

Service Indicator 55.56% Total Performance 44.44% Scorecard includes 4 categories, 16 indicators Help - You can change the values in "weight" column, the value must be between 0 and 10; "10" value means that the perspective or goal is the most valuable - You can change the values in "Performance" column;

Strategy tree and scorecard details :

Perspective Goal Financial Perspective
Revenues

Weight (x of 10)
3

Description

Performance (%)
53.82% 27000%

Cash Inflows the airlines enjoys in a 3 particular year. Cash Outflows the organization has to bear 2 for various direct and indirect spending. 3 Metric is not available in trial version 2 Metric is not available in trial version Financial Perspective 3 The no. of types of meal offered to cater to 4 a large and broad range of passengers. Charges customers would have to pay for the standard Quantity of baggage allowed and the amount to be paid if it surpasses 1 the stated quantity. 2 Metric is not available in trial version 3 Metric is not available in trial version Customer Perspective 2 3 Number of flights in a particular year Number of passengers carried in all the 2 flights in a year 3 Metric is not available in trial version 2 Metric is not available in trial version Flight Operations 2 Perecntage of seats occupied by 3 passengers in a particular flight Indicates the commercial load of the 2 Airlines.

Expenses Profits Fuel Costs Total Performance in group

10000% 100% 2000% 53.82% 41.67%

Customer Perspective
Types of cuisine offered

10%

Baggage rates Response Time for queries Cancelled Flights Total Performance in group

30% 10% 50 41.67% 23.43% 500% 20000% 8% 50% 23.43% 55.56%

Flight Operations
Flights Passengers Available Flying Time Aircraft utilisation Total Performance in group

Service Indicator
Passenger Seats Occupied Freight and Mail

75% 100000%

No. of partners in supply-chain No. of accidents Total Performance in group

2 Metric is not available in trial version 3 Metric is not available in trial version Service Indicator

6 1 55.56%

Total Performance in Airlines Balanced Scorecard

44.44%

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Target Values
30000% 250%

5000% 500% 500%

20000% 10% 3000%

25%

5%

20% 5% 0

50% 15% 100

10000% 60000% 17% 100%

100% 10000% 3% 20%

100% 150000%

68% 50000%

10 0

0 10