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ManualTeamViewer3.

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TeamViewerIntroduction

TableofContents
1 Introduction...................................................................................................................................................3 1.1.1 AboutTeamViewer...........................................................................................................................3 1.1.2 Newasofversion3.6........................................................................................................................3 1.1.3 Newasofversion3.5........................................................................................................................3 1.1.4 FunctionsoftheMacversion............................................................................................................3 1.1.5 Aboutthismanual.............................................................................................................................4 2 Installation .....................................................................................................................................................5 . 2.1 TeamViewerrelateddownloads ...........................................................................................................5 . 2.1.1 TeamViewer......................................................................................................................................5 2.1.2 TeamViewerQuickSupport..............................................................................................................5 2.1.3 TeamViewerHost..............................................................................................................................6 2.1.4 TeamViewerManager.......................................................................................................................6 2.2 InstallingTeamViewer...........................................................................................................................6 2.3 ConfigureTeamViewertostartwithWindows...................................................................................7 2.3.1 Differencesbetweenapplicationandsystemservice.......................................................................7 2.3.2 HowtoconfigureTeamViewertorunasaWindowssystemservice.............................................8 2.4 LicenceActivation..................................................................................................................................9 3 Mainwindows..............................................................................................................................................10 3.1 TeamViewermainwindow..................................................................................................................10 3.2 QuickSupportmainwindow................................................................................................................11 4 Connections .................................................................................................................................................12 . 4.1 Basics...................................................................................................................................................12 4.2 Connectingtoapartner ......................................................................................................................12 . 4.3 ConnectingwithWindowsAuthentication..........................................................................................13 4.4 Accesscontrol......................................................................................................................................14 4.4.1 OverviewofAccesscontrol.............................................................................................................14 4.4.2 Accessmodeforthecurrentsession.............................................................................................15 4.4.3 AccessControlDetails.....................................................................................................................16 4.4.4 DetailedsettingconfigurationfortheAccessControl....................................................................17 4.4.5 Customsettings...............................................................................................................................18 4.4.6 DependencybetweenAccessControlandsecuritysettings ..........................................................18 . 4.5 Usingaliases........................................................................................................................................20 4.6 RemoteControl...................................................................................................................................21 4.6.1 Theremotewindow........................................................................................................................21 4.6.2 Remotewindowactions..................................................................................................................22 4.6.3 Servercontrolwindowactions .......................................................................................................25 . 4.7 Presentation........................................................................................................................................26 4.7.1 Presentationwindowactions..........................................................................................................26 4.7.2 Whiteboard.....................................................................................................................................28 4.8 Filetransfer .........................................................................................................................................29 . 4.8.1 Thefiletransferwindow.................................................................................................................29 4.8.2 Filetransferactions.........................................................................................................................30 4.8.3 Thefiletransferlogfile...................................................................................................................30 4.9 VPNconnection...................................................................................................................................31 4.9.1 ExamplesfortheusageofTeamViewerVPN..................................................................................31 4.9.2 Premises..........................................................................................................................................31 page1of46


TeamViewerIntroduction 4.9.3 StartingaVPNconnection..............................................................................................................31 4.9.4 ActionsintheVPNTeamViewerwindow .....................................................................................32 . 5 MiscellaneousFunctions..............................................................................................................................33 5.1 Chat.....................................................................................................................................................33 5.2 Sessionrecording ................................................................................................................................33 . 5.3 LANConnections.................................................................................................................................34 5.4 RemoteUpdate...................................................................................................................................34 6 Options.........................................................................................................................................................35 6.1 Generaltab..........................................................................................................................................35 6.2 DialogProxySettings...........................................................................................................................36 6.3 Remotecontroltab .............................................................................................................................36 . 6.4 CustomSettingsDialog........................................................................................................................38 6.5 Presentationtab..................................................................................................................................39 6.6 Securitytab..........................................................................................................................................40 6.7 Custominvitationtab..........................................................................................................................42 6.8 Advancedtab.......................................................................................................................................43 6.9 DialogTeamViewerServer..................................................................................................................44 6.10 ConnectionsInfo..................................................................................................................................44 6.11 QuickSupportOptions.........................................................................................................................45

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TeamViewerIntroduction

1 Introduction
1.1.1 AboutTeamViewer

TeamViewerisasimple,fastandsecureremotecontrolapplication.YoucanuseTeamViewerfor thefollowingscenarios: Giveadhocremotesupporttocolleagues,friendsorcustomers. AdministerWindowsserverandworkstations(youcanconfigureTeamViewertorunas aWindowssystemservicesoyourcomputerisreachableevenbeforeyouarelogged intoWindows). Shareyourdesktopforonlinepresentationsorcollaboration. TeamViewercancommunicateacrossfirewallbarriersandproxieswithoutanyneedforspecial configurations! 1.1.2 Newasofversion3.6 TeamViewerversionforMacOS10.4and10.5 BlackandwhitelistformanagingtheaccessonacomputerbasedontheaccessingIDs. Newfeatureintheaccesscontrol:Viewscreen.TeamViewercannowbeconfiguredina waythatviewingtheremotedesktophastobeconfirmedfirstontheremotecomputer. LANconnectionsonly.TeamViewercanbeconfiguredforexclusiveLANaccessinthe advancedoptions. WindowsAuthenticationpossible. 1.1.3 Newasofversion3.5 Sessionrecording:Youcanrecordyoursessiononyourlocalcomputerasmovieandplay itbacklateron.Henceyouhaveaproofofwhatyoudidontheremotecomputer. AccessControl:Youcanpresethowtheremotecomputerwillbeaccessed.Distinction canbemadebetweenthemodesFullAccess,Confirmall,Viewandshow,Custom settingsornoconnectionsallowed.Thesemodescanbedeterminedforoutgoingand incomingconnectionsseparately. VPN:YoucanestablishaVPNconnectiontotheremotecomputer.Thatwayitis possible,forexample,toworkwithremotedatabasesonyourlocalmachine. RemoteReboot:TheremotecomputercanberestarteddirectlyfromtheTeamViewer session.Furthermoreyoucanrebootinsafemodeandalsoreconnectifyourpartneris usingtheQuickSupport. TeamVieweroptionscanbeimportedandexportednow.Ifyouhavepredefinedasetof individualoptionsyoucanusethemeasilyforanyothercomputer. 1.1.4 FunctionsoftheMacversion ByandlargetheMacversioncorrespondstotheWindowsversion.Thefollowing functionsarenotavailable:VPN,sessionrecording,startTeamViewerautomaticallywith Windows,deactivatingthescreenandinputontheremotecomputer(iftheremote
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TeamViewerIntroduction

computerisaMac),importingandexportingofsettings,thecustomizableQuickSupport moduleaswellastheremoterebootofMaccomputers. 1.1.5 Aboutthismanual

ThismanualdescribestheuseofTeamViewer.Pleasereporterrorsinthismanual tosupport@teamviewer.com.

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TeamViewerInstallation

2 Installation
2.1 TeamViewerrelateddownloads
2.1.1 TeamViewer

ThisisthefullversionofTeamViewer.Youcanusethismoduletoconnecttopartnersandto acceptincomingconnectionrequests.(ThisversionofTeamViewerisfreefornoncommercial use).

TeamViewermainwindow

2.1.2

TeamViewerQuickSupport

Thisisa"singleEXEapplication".Yourunthisapplicationwithoutanyinstallationandtherefore withouttheneedforWindowsadministratorrights.Youcanacceptincomingrequestsbut cannotstartanyoutgoingrequests. Typicallyyou'llgivethismoduletoyourcustomers. Youcanbuildacustomisedversion(withyourownlogoandwelcomingtext)ofTeamViewer QuickSupportinthedownloadsectionofourhomepage.

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TeamViewerInstallation

TeamViewerQuickSupport

2.1.3 TeamViewerHost

ThisapplicationisinstalledasaWindowssystemservice.ComputersonwhichTeamViewer Hostisinstalledcanbeadministeredrightafterthestartup(andbeforetheWindowslogon screen).Outboundconnectionsarenotpossible(TeamViewerHostoffersapartofthefeatures ofthefullversionofTeamViewer.) Youwouldtypicallyinstallthismoduleonserversor,generallyspeaking,oncomputerswhich youwouldliketoadministerremotelyanytime. 2.1.4 TeamViewerManager

TeamViewerManagerisadatabaseapplicationwhichstoresyourpartnersdetails.Additionally thesoftwarelogsthesessiontime,soitcanbeusedforinvoicingforexample.TheTeamViewer ManagerisapartofthePremiumlicense.

2.2 InstallingTeamViewer
Startthesetupfileyoudownloadedawizardleadsyouthroughtheinstallationsteps: 1. WelcometoTeamViewer ClickonNexttocontinuetheinstallationprocess.IfthecheckboxShowadvanced settingsisnotactivatedthesteps5,6and7arebeingleftout. 2. Environment ChoosewhetheryouuseTeamViewerinacommercialenvironment(e.g.support, presentations,homeoffice,desktopsharingwithcolleagues,etc.)orinaprivate environment(e.g.connectionstofriendsorrelativesortoyourowncomputer).Ifbothis thecasethenpleaseactivatetheoptionbothoftheabove. 3. Licenceagreement Readthelicenceagreement,checkIacceptthetermsinthelicenceagreementifyou agree.Ifyouhaveselectedprivateuseinstep2pleaseconfirmthisinthescopeofthe licenseagreementviatheoptionIagreethatIwillonlyuseTeamViewerfornon commercialandprivateuse.ClickonNexttocontinue.

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TeamViewerInstallation

4. Chooseinstallationtype SelectNormalInstallationinordertostartTeamViewerviatheWindowsstartmenu lateronifneeded.ActivatethecheckboxStartautomaticallywithWindowsifyouwant tostartTeamViewerasaWindowssystemservice.Youcanfindfurtherinformationin thechapterStartTeamViewerwithWindows. IfyoudecidetostartTeamViewerautomaticallywithWindows,pleasesetasecure passwordwhichyouneedtorepeatintheConfirmpasswordfield. 5. InstallVPNadapter(optional) ActivatethecheckboxUseTeamViewerVPN,ifyouwouldlikeuseTeamViewerVPN. YoucanfindfurtherinformationinthechapterVPNconnection. 6. Chooseinstallationlocation(optional) ChooseyourdestinationfolderfortheinstallationandclickonNexttocontinue. 7. Choosestartmenufolder(optional) ChoosethestartmenufolderintowhichtheTeamViewershortcutsshouldbeplaced. ClickonInstalltostarttheinstallation. 8. CompletingtheTeamViewersetupwizard ClickonFinishtoclosethewizard. NOTEto4:TheoptionStartTeamViewerautomaticallywithWindowsisnotavailableon Windows98,NTandWindowsMEcomputers. NOTEto5:TheoptionUseTeamViewerVPNisonlyavailableforWindows2000andhigher. GeneralNOTE:SomeoptionsmayonlybeavailableifyouhaveWindowsadministrator privileges.

2.3 ConfigureTeamViewertostartwithWindows
2.3.1 Differencesbetweenapplicationandsystemservice

YoucansetupTeamViewerasaWindowsServiceeitherduringtheinstallationprocedureor laterintheoptions.ThischapterdiscussesthedifferencesbetweenrunningTeamViewerasa regularapplicationandrunningTeamViewerasaWindowssystemservice: WhenrunningTeamViewerasaWindowsapplication: YouwillhavetostartTeamViewermanuallyifyouwanttogiveremotesupport,receive remotesupport,ormakeanonlinepresentation. IfyouquitTeamVieweryourmachineisnolongerreachable. BydefaultTeamViewercreatesanewsessionpasswordwheneveryoustartit(youcan configureafixedpasswordinthesecuritysettings).Yourcomputerisonlyreachablefor personsyouhavegiventhepassword.Sincethepasswordchangeswitheachstart,a
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personthathasconnectedtoyourPCbeforeisnotabletoconnectagainuntilyougive themyournewpassword.SonobodycangetpermanentcontroloveryourPC. Thisisthedefaultmodeandisperfectlysuitableformostsituations. WhenrunningTeamViewerasaWindowssystemservice: TeamViewerwillrunduringyourwholeWindowssession. TeamViewerwillbeinstalledasaWindowssystemservicesoyourcomputeris reachableevenbeforeyoulogintoWindows. Yousetupapermanentpasswordforauthentication. Yourcomputerisreachablewheneveryourcomputerisstarted. Thismodeise.g.perfectforserversyouwanttoreachwhennobodyisontheremote side.Itisalsothebestmodeifyouneedtheabilitytorestarttheremotemachineand reconnectwithTeamViewerafterwards. 2.3.2 HowtoconfigureTeamViewertorunasaWindowssystemservice

Ifyoudidn'tconfigureTeamViewertorunautomaticallywithWindowsduringthesetupyou candothisanytimelaterbyexecutingthefollowingsteps: 1. 2. 3. 4. 5. 6. StartTeamViewer OntheExtrasmenu,clickoptions SwitchtotheGeneraltab ActivatetheoptionStartTeamViewerwithWindowsintheStartupsection. Enterandconfirmapassword. ClickonOKandrestartyourcomputer Yourcomputerisnowreachableafterareboot.

NOTE:InsteadofrestartingthecomputeryoucanalsostarttheTeamViewersystemservice manuallyintheservicessnapinofyourcomputermanagementconsole. NOTE:ATeamViewerserviceisalwaysrunningunderWindowsVista.Donotquitthisservice manually!ThisserviceisusedtooptimizeTeamViewerforWindowsVista.

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TeamViewerInstallation

2.4 LicenceActivation
YoucanusethefreeversionofTeamViewerfornoncommercialuse.Forcommercialusebuya licenceatourshop(http://www.teamviewer.com/licensing/index.aspx),andactivate TeamViewerafterwardswithyourlicencekey. ToactivateyourTeamViewerlicence: 1. 2. 3. 4. StartTeamViewer RunthecommandExtras|ActivateLicence Enteryourlicencecode ClickonActivateLicence YourTeamViewerlicenceisnowactivated.

LicenseActivationwindow.

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TeamViewerMainwindows

3 Mainwindows
3.1 TeamViewermainwindow
TheTeamViewermainwindowisseparatedinto2sections: Waitforsession InthissectionyoufindyourTeamViewerIDandthesessionpassword.Givethisdatatoyour partnerandhecanconnecttoyourcomputer. Createsession InthissectionyoucanenteryourpartnersIDifyouwanttoinitiateaconnection. ChooseyourTeamViewermodehere: RemoteSupport Forremotecontrolanddesktopsharing. Presentation Toshowyourdesktoptoapartner. FileTransfer Totransferfilesfromortoyourpartnerscomputer.(Youcanalsostartthefiletransfer optionlaterduringremotesupport). VPN EstablishaVPNconnectiontoyourpartner.

TeamViewermainwindow

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TeamViewerMainwindows

3.2 QuickSupportmainwindow
TeamViewerQuickSupportisanexecutablefile.Theapplicationonlyneedstobedownloaded andexecutedbyyourpartner.Noinstallationoradministratorprivilegesarerequired.Youcan alsohostthisapplicationonyourwebpage.

TeamViewerQuickSupport

ForaccessingtheQuickSupportoptionspleaseclickonthegearwheelsymbolinthetopright handcorneroftheQuickSupportwindow(fordetailspleaseseechapter6.11QuickSupport Options.)

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TeamViewerConnections

4 Connections
4.1 Basics
IfyoucompareaphonecallwithaTeamViewerconnection,thephonenumberisequivalentto theTeamViewerIDwhichalwaysstaysstatic. ComputerswhichrunTeamViewerwillreceiveauniquenumberfortheidentification.ThisIDwill begeneratedautomaticallywiththefirststartofTeamVieweronyourcomputeranddoesnt changeanymore.YourIDisabsolutelyindependentofyourIPaddressbytheway.

4.2 Connectingtoapartner
ThischapterdescribeshowtoconnecttoapartnereitherbyusingTeamVieweratbothsitesor usingTeamViewerQuickSupportonyourpartnerssite. Toconnecttoapartner: 1. StartTeamVieweronyourcomputer. 2. AskyourpartnertostartTeamViewerorTeamViewerQuickSupport. 3. AskyourpartnerforhisIDandthesessionpassword(bothdisplayedonhis TeamViewer). 4. EnterthePartnerIDintheIDfieldintheCreatesessionsection. 5. Chooseyourconnectionmode: Remotesupport EnablesDesktopSharingandRemoteControl. Presentation Showsyourdesktoptoyourpartner. Filetransfer Startsthefiletransferwindow(youcanalsostartafiletransferlaterinRemote supportmode). VPN EstablishesaVPNconnectiontothedesiredcomputer. 6. ClickonConnecttoPartner. TheTeamViewerAuthenticationdialogopens. 7. Enterthesessionpassword. Youareconnectedtoyourpartnerscomputer.

Theauthenticationdialog

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4.3 ConnectingwithWindowsAuthentication
InsteadoftheTeamViewerAuthenticationbymeansofIDandpasswordyoualsocanregister withtheusernameandpasswordofyourWindowsaccount. HowtoconnectwiththeWindowsAuthentication: 1. 2. 3. 4. 5. StartTeamVieweronyourcomputer. AskyourpartnertostartTeamViewerorTeamViewerQuickSupport. AskyourpartnerforhisID. EnterthePartnerIDintheIDfieldintheCreatesessionsection. Chooseyourconnectionmode: Remotesupport EnablesDesktopSharingandRemoteControl. Presentation Showsyourdesktoptoyourpartner. Filetransfer Startsthefiletransferwindow(youcanalsostartafiletransferlaterinRemote supportmode). VPN EstablishesaVPNconnectiontothedesiredcomputer.

6. ClickonConnecttoPartner. TheTeamViewerAuthenticationdialogopens. 7. ClickonAccessmode. Thedialogdisplaysadvancedaccessmodi. 8. ChooseinthedropdownfieldAuthenticationandWindows. 9. EnteryourWindowslogin,DomainandWindowspassword. 10. ClickonLogOn. Youareconnectedtoyourpartnerscomputer.

Theauthenticationdialog

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TeamViewerConnections

NOTE:ForconnectionstoTVQuickSupportyoucanalwaysregisterwithyourWindowslogin.In TeamViewerHostandinthefullversionofTeamVieweryoufirsthavetoenablethisfunctionality intheTeamVieweroptionsmenuintheSecuritytab. Pleaseensure,thatallWindowsloginsaresecuredwithconfidentpasswords!

4.4 Accesscontrol
4.4.1 OverviewofAccesscontrol

TheTeamViewerAccesscontrolallowsyoutoconfiguretheactionswhichTeamViewercariesout duringaremotesession. (ThischapterisaimedalmostexclusivelytoprofessionalITserviceproviders.Ifyoudontuse TeamViewerprofessionallyyoucanskipchapter4.3.completely.) Thereare4accessmethods: Fullaccess Youcandirectlycontrolalloftheothercomputerssettings.Actionssuchasfiletransfer canalsobecarriedoutinstantly. Confirmall YourpartnerhastoconfirmallTeamVieweractions.Soyoucane.g.onlyviewthe partner'sdesktopafterhis/herconfirmationandonlytakeoverthecontroloverthe remotedesktopafterafurtherconfirmation. Viewandshow Youmayonlyviewandindicatethingstoyourpartneronhisdesktopbysendinga mousepointerafterthepartner'sconfirmation.Remotecontrolofthepartners workstationisnotpossiblewiththissetting. Customsettings Youcanconfigureyouraccesssettingsindividually. Examplesforfrequentusecases: Youwouldliketoconstrainyouraccessflexibly:Forremotesupportingcustomerswith whichyouhaveatrustworthyrelationshiporfortheaccessofyourownworkstations youcanchooseFullaccess.Forsensitivecustomersyoucanswitchtotheconfirmall mode. TheWindowsadministratordefinesspecialcustomsettingsandlocksthemin TeamViewer.Perfectforuseincallorsupportcentreswherethesupportersshouldnt beabletouseallpossibilitiesofTeamViewer. Youcandefinetheaccessmodeintheoptionsmenuinthesecuritytab.Thedefaultsettingis FullAccess.
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TeamViewerConnections

YoualsocandefineanotheraccessmodedirectlyintheTeamViewerAuthenticationdialog beforetheconnection. 4.4.2 Accessmodeforthecurrentsession

Howtochoosetheaccessmodeforthecurrentremotesession: 1. IntheAuthenticationdialogpleaseclickonthe icontoentertheAccessControl. 2. Theaccesscontrolpanelexpandsandoffersyoufurtheroptions. 3. ChoosethedesiredmodefromthedropdownmenuandclickonLogOntostartyour session.

Intheauthenticationwindowyoucanchoose theaccessmodeforthecurrentsession.

IntheConfirmallmodeyoucanonlyperformfurther actionsifyourpartnerconfirmsthem.

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TeamViewerConnections

NOTE:Ifyoudontchooseacertainoptionfortheaccesscontrolthestandardsettingwhichis definedinyourTeamVieweroptions(remotecontroltab)willbeused. 4.4.3 AccessControlDetails

Withtheaccessmodesfromaboveyoucancontrolasetofsettings.Thischapterexplainswhich settingsaredefinedandwhatthismeansforyourconnection: HowcanIfindoutwhichpermissionsIhaveontheremotecomputer? 1. Choosetheaccessmodeasdescribedabove. 2. ClickontheunderlinedwordAccessControl. TheAccessControlDetailswindowwillshowup.

TheAccessControlwindowshowstheprecise impactofthechosenmode.

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TeamViewerConnections

4.4.4

DetailedsettingconfigurationfortheAccessControl

ThefollowingsettingscanbecontrolledwiththeAccessControl: Viewremotescreen Controlswhethertheremotescreeninaremotecontrolsessioncanbevieweddirectlyoronly aftertherequestforviewingthescreenhasbeenconfirmed. Allowed Afterconfirmation Remotecontrol Setsthecircumstancesunderwhichremotecontrolispossible: Allowed Afterconfirmation Denied Filetransfer Setsthecircumstancesunderwhichfiletransferispossible: Allowed Afterconfirmation Denied VPNconnection RegulateswhetheraVPNconnectioncanbeestablishedornot: Allowed Afterconfirmation Denied Disablingremoteinput Determineswhetheryoucanblockyourpartnersinputduringaremotesession: Allowed Afterconfirmation Denied Oneverysessionstart ControlremoteTeamViewer DetermineswhetheryoucancontroltheremoteTeamViewerduringaremotesession: Allowed Afterconfirmation Denied

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TeamViewerConnections

Changingsides Determinesunderwhichcircumstancesathechangeofsidesispossible: Allowed Denied 4.4.5 Customsettings

TheFullAccess,Confirmall,Viewandshowmodesareappropriateforthemostusagecases.In theCustomsettingsmodeyoucandefineownaccessrightsindividually.Forfurtherinformation pleaseseechapter6.3Remotecontroltab. 4.4.6 DependencybetweenAccessControlandsecuritysettings

WiththeoutgoingAccessControlyoudeterminewhichpossibilitiesyouhaveafterconnectingto aremotecomputeroranadministratordefinesthisforthesupporters. AscounterpartfortheoutgoingAccessControlyoucanadjustinthesecuritytaboftheoptions menutheincomingAccessControl. Exampleofuse:YoupurchaseTeamViewerandwouldliketohaveauniformpossibilityforyour ITemployeestogiveremotesupport.YouwouldliketoconfigureTeamViewersothatyour clientshavetoconfirmactionssuchasfiletransferorremotecontroloftheirmachines.Todoso pleasechooseConfirmallfortheoutgoingAccessControl. Ifthecustomerandthesupporterhavedetermineddifferentrights(e.g.supporterhasoutgoing FullAccess,butthepartnerhaschosenConfirmallfortheincomingconnections)thelowestright willbechosen. Examples: YouhavechosenFullAccessfortheoutgoingAccessControlbutyourconnectionpartner haschosenConfirmallfortheincomingconnections.Youwontbeabletoremotely controlthepartnersmachinewithouthimconfirmingit. YouhavechosenViewandshowoutgoingandyourpartnerhasFullAccessasincoming accessmode.YoucanonlyViewandshowthingsonthepartnersscreen.

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TeamViewerConnections

InthesecuritytabyoucandeterminetheincomingAccessControl.

ThediscrepancybetweentheoutgoingAccessControl forthelocalmachineandincomingAccessControl fortheremotemachinewillbeshowninawindow.

NOTE:QuickSupportwasdevelopedforthespontaneousandstraightforwardsupportsession.If youconnecttoaQuickSupportonlyyoucandetermineAccessControlrightsonyourlocal machine.

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TeamViewerConnections

4.5 Usingaliases
ThecomboboxIDintheCreatesessionareasavesthelast20partnerIDs.Youcanassignanalias toeachID. ToassignanaliastoyourpartnerID: 1. ChooseanIDinthecomboboxID. 2. ClickonthehyperlinkID. TheEditIDaliaswindowopens. 3. EnteranaliasintheAliasfieldandclickonOK TheIDfielddisplaysthealiasandtheIDinbrackets.

FieldIDwithpartnerID

Assigninganalias

FieldIDwithalias

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TeamViewerConnections

4.6 RemoteControl
4.6.1 Theremotewindow

ThischapterdiscussesyourpossibleactionsandoptionswithinTeamViewerwhenyouare alreadyconnectedtoapartner.ForhelponestablishingaconnectionpleaseseeConnectingtoa partner. Intheremotecontrolwindowyoucancontrolyourpartnerscomputerasifyouweresittingin frontofit.Youcanuseyourkeyboardandyourmouseforcontrollingyourpartnerscomputer.

TheTeamViewerremotewindow.

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TeamViewerConnections

4.6.2

Remotewindowactions

InthetitlebaroftheremotewindoweitherthepartnersnameorIDisdisplayed.Thereisa toolbarunderthetitlebarwithbuttonsforthefollowingactions: Closeconnection Quitsthecurrentconnectionandclosestheremotewindow. Requestremotecontrol Ifyoudonthavetheauthorizationforremotecontrollingthepartnerscomputer youcanaskforpermissionbyclickingonthisbutton. Filetransfer Opensafiletransferwindowwhichallowsyoutotransferfilesfromandtoyour partnerscomputer. Actions Switchsideswithpartner Clickonthisbuttontochangethedirectionsoyoupartnercancontrolyour computer. CtrlAltDelete Thisbuttonsendsactrlaltdeletecommandtotheremotecomputer.Pleasenote, thatthisbuttonisonlyavailableifyourpartnersTeamViewerrunsasaWindows systemservice. Remotereboot Logoff Logofffromthesystemorswitchuser. Reboot Restarttheremotecomputer Rebootinsafemode Restarttheremotecomputerinsafemodewithnetworkdrivers Disableremoteinput Deactivatesmouseandkeyboardinputontheremotemachine. Showblackscreen Switchesthepartnersscreentoblacksothatthepartnercantseewhatisdone onhiscomputer.
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TeamViewerConnections

View Quality Autoselect Adjustsqualityandspeedautomaticallytotheavailablebandwidth Optimizespeed Optimizesthespeedoftheconnection,thequalitywillbereducedidealfor remotecontrol Optimizequality Optimizesthequalityidealforpresentations. Customsettings Activatesthequalitymodecustomsettings. Editcustomsettings OpenstheCustomsettingswindowinwhichyoucandeterminequality settingsbyyourself. Scaling Original Thepartnersscreenistransmittedinoriginalresolution.Ifyourpartnerhasa higherresolutionthanyourlocalworkstation,youcannavigatewiththe scrollbar. Scaled Ifyourpartnersscreenhasahigherresolution,thescreenwillbescaleddown. FullScreen Ifyouhavethesameresolutiononbothsidesthissettingwillbemostsuitable. Activemonitor Showmonitorn Showstherespectivemonitorofyourpartner. Showallmonitors Ifyoupartnerhasmultiplescreens,youhavethepossibilitytodisplaythemall simultaneously. Selectsinglewindow Allowsyoutoselectasinglewindowontheremotemachine.Acrosshair cursorappears,clickonthetitlebarofaremotewindow.Afterwardsonly thiswindowistransferredtoyourscreen. Showfulldesktop Clickonthisbuttontoshowtheremotecomputerswholedesktopagain. Refresh Forcesascreenrefreshforcaseswhentheautomaticrefreshdoesntwork. Showremotecursor Withthisoptionyoucanshoworhideyourpartnerscursor.
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TeamViewerConnections

Extras SessionRecording Withthismenuoptionyoucanrecordyoursessionasamovie(pleasesee chapter5.2sessionrecording) Start Startsrecordingyourpartnersscreen. Pause Pausesrecordingyourpartnersscreen. Stop Stopsrecordingyourpartnersscreen. VPN YoucanfindmoreinformationaboutTeamViewerVPNinthechapter4.8VPN connection. Start StartstheVPNconnection. Stop StopstheVPNconnection Status... Opensthestatuswindow,inwhichyoucanseeforexampletheIPaddress ofthevirtualnetwork. Chat Startsachatsession. Connectionwindow OpenstheConnectionInfowindow.

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TeamViewerConnections

4.6.3

Servercontrolwindowactions

TheServerControlwindow

Onthesideofthepartnerthatisreceivingremotesupport,asmallwindow(theservercontrol window)offersseveraloptions: CloseConnection Quitsthecurrentconnection. Extras Chat Opensachatsession. Switchsideswithpartner Togglesthedirection,soyourpartnercancontrolyourPC.(ThisButtononly appearsifyoupreviouslyclickedonSwitchsideswithpartner)bychangingthe directiononceyouallowyourpartnertochangethedirectionagainlater. ConnectionInfo OpenstheConnectionInfowindow(pleasesee6.10ConnectionInfo)

Note:TouseWindowsShortcutsontheremotemachinepressScrollLockonyourlocal keyboard.

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TeamViewerConnections

4.7 Presentation
InpresentationmodeyourdesktopistransferredtoyourpartnersPC.Alittlecontrolwindow givesyoucontroloverthepresentationsession:

ThePresentationControlWindow.

4.7.1

Presentationwindowactions CloseConnection Quitsthecurrentconnectionandclosestheremotewindow. Extras ConnectionInfo OpenstheConnectionInformationwindow.(pleasesee6.10ConnectionInfo) Chat Opensachatwindow. Switchsideswithpartner Togglesthedirection,soyoucanseeyourpartnersdesktop. Pausepresentation Freezesyourmonitorsoyoucandothingsonyourdesktopyourpartner shouldnotsee. DisableRemoteInput Thisisthedefaultmode.Yourpartnercanonlyviewyourdesktop.Your partnersmouseclicksaretransferredasreddotstoyourmonitorsoyour partnercanhighlightinterestingpointsofyourpresentation. Removewallpaper Removesyourwallpapersothatafasterconnectioncanresult. Whiteboard Displaysadrawingpalette.Withthetoolsinthedrawingpaletteyoucandraw orwriteanythingonthedesktop. Showsinglewindow Allowsyoutoselectasinglewindow.Afterwardsonlythiswindowis transferredtoyourpartnersscreen.Acrosshairscursorappears,clickonthe titlebarofalocalwindow.Afterwardsonlythiswindowistransferredtoyour partner.Pleasenote,thatthefulldesktopistransferredagain,ifyouclosethe window. Selectwholedesktop Clickonthisicontoshowyourwholedesktopagain(onlyavailableifyou previouslyclickedonShowsinglewindow). Quality
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TeamViewerConnections

Autoselect Adjustsqualityandspeedautomaticallytotheavailablebandwidth Optimizespeed Optimizesthespeedoftheconnection,thequalitywillbereducedideal forremotecontrol Optimizequality Optimizesthequalityidealforpresentations. Customsettings Activatesthequalitymodecustomsettings. Editcustomsettings OpenstheCustomsettingswindowinwhichyoucandeterminequality settingsbyyourself. Monitor Showmonitorn Showstherespectivemonitorofyourpartner. Showallmonitors Ifyoupartnerhasmultiplescreens,youhavethepossibilitytodisplaythem allsimultaneously.

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TeamViewerConnections

4.7.2

Whiteboard Control Pausesthedrawingmodeforyoutocontrolthecomputernormally. Eraser Deletespartsofthedrawings.Inthecollapsiblemenuyoucandeterminethetoolsize. Pencil Enablesyoutomakefreehanddrawings.Inthecollapsiblemenuyoucandetermine thecolorandthesizeofthepencil. Highlighter ForhighlightingtextInthecollapsiblemenuyoucandeterminethecolorandthesize ofthepen. Rectangle Drawsarectangle.Inthecollapsiblemenuyoucandeterminethecoloroftheframe andthefillingaswellasthewidthoftheline.PressCtrlwhiledrawinginordertodraw asquareandShiftfordrawingaconcentricsquare. Ellipse Drawsanellipse.Inthecollapsiblemenuyoucandeterminethecoloroftheframe andthefillingaswellasthewidthoftheline. PressCtrltodrawacircleandShifttodrawaconcentricellipse. Text Letsyouwriteatext.Clickonthesymbolagaintostopwriting. Inthecollapsiblemenuyoucandeterminethefontsize,colorandtype. Balloon Drawsaspeechbubble.Clickontheplacewhereyouwouldliketocreateaspeech bubble,writeyourcommentand,finally,clickontheplacethespeechbubbleis supposedtopointat. Inthecollapsiblemenuyoucandeterminethefontsize,colorandtype. Delete Deletesthecompletedrawing. Save SavesthescreenshottogetherwiththewhiteboardsketchasaPNGimage.

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TeamViewerConnections

4.8 Filetransfer
4.8.1 Thefiletransferwindow

TheFileTransferwindowallowsyoutosendfilestoandreceivefilesfromyourpartners computer.Therearetwowaystostartthefiletransferwindow: 1. ClickontheOpenFileTransferIcon intheremotewindow. 2. ChoosetheFiletransfermodewhenstartingtheconnection.

Thefiletransferdialogallowsyoutosendandreceivefilesandfolders.

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TeamViewerConnections

4.8.2

Filetransferactions

Inthefiletransferdialogyouseeyourfilesystemontheleftandyourpartnersfilesystemon therightside.Thereareafewbuttonstocontrolthefiletransferoperations: Refresh(Hotkey:F5) Refreshesthecurrentfolder. Delete(Hotkey:del) Deletestheselectedfilesorfolders. Createanewfolder Createsanewfolder. Browsetoparentfolder(Hotkey:Backspace) Movestotheparentfolder. Browsetodrives(HotkeyCtrl+Backspace) Movestothedrivesview.YoucanalsoreachspecialWindowsfoldersuch asdocumentsanddesktophere. Send(HotkeyF11) Sendstheselectedfilesandfolderstotheremotemachine. Receive(HotkeyF11) Transferstheselectedfilesandfoldersfromtheremotemachinetothe localmachine. Torenameafileorfolderclickonceonanalreadyselecteditemtomake thenameeditable

Rename 4.8.3

Thefiletransferlogfile

Onyourpartnerssiteallfilesystemoperationsareloggedtoalogfilewindow.

Thefiletransferlogdialoglistsallfilesystem operationsontheremotecomputer.

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TeamViewerConnections

4.9 VPNconnection
WiththeVPNoptionyoucanestablishavirtualprivatenetworkbetweenyouandyourpartner. TwocomputersthatareconnectedwithVPNareinacommonnetwork.Youcanaccessthe networkresourcesoftheothercomputerandaccordinglyyourpartneralsocanaccessthe resourcesofyourownlocalmachine. 4.9.1 ExamplesfortheusageofTeamViewerVPN Youcanprintoutsomethingontheremotecomputer Youcanuseanapplicationlocallyonyourmachinewhichaccessesaremotedatabaseby havingaVPNconnectiontotheremotedatabaseserver. Makeperipheraldevices(e.g.printer)andfilesinyourlocalnetworkaccessibleforexternal partners. Inthesupportcaseaccessremotedatabasesfromyourlocalfrontend(e.g.SQLServer ManagementStudio). 4.9.2 Premises

ThepremisefortheuseofTeamViewerVPNisthatTeamViewerisinstalledonbothsideswith theoptionTeamViewerVPN. NOTE:YoudontneedTeamViewerVPNforremotecontrollingthepartnerPCortransferring files.ProfessionalITstaffwillknowthepossibilitiesandadvantagesofthisconnection. NOTE:IfyouconnecttotheremotePCwithTeamViewerVPN,bothcomputersareinacommon virtualnetwork.Ifyouneedtocommunicatewithfurthercomputerslocatedinthepartners network,youhavetosetstaticIProutes.Inordertodosoadvancedskillsinadministering Windowsnetworksareessential. 4.9.3 StartingaVPNconnection

HowtoestablishaVPNconnection: a.Establishaconnectionasexplainedinchapter4.2Connectingtoapartner(chooseVPN) b.AnotheroptionistoclickduringtheremotesupportsessiononthemenuitemExtras,then VPNandStart. InbothcasestheVPNTeamViewerwindowwillopen.

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TeamViewerConnections

4.9.4

ActionsintheVPNTeamViewerwindow

IntheVPNTeamViewerwindowyouhavethefollowingoptions: IntheActiveVPNconnectiondropdownmenuyoucanchoseinthecaseofmultiple connectionswhichconnectionyouwouldliketobeshown. IfyouclickontheCloseconnectionbuttonyoucanclosethechosenconnection. IntheStatussectionyoucanseeyourIPaddressandtheIPaddressofyourpartner. IntheActionssectionyoucantesttheVPNconnection: o TheTestpingbuttonsendsapingsignalfortestingthenetwork o TheSharefilesviaExplorerbuttonopenstheWindowsexplorerwithaccesstothe remotefiles.(Pleaseconsiderthatyoumayhavetoauthenticateyourselfontheremote computer.)

TheVPNTeamViewerwindows.

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TeamViewerMiscellaneousFunctions

5 MiscellaneousFunctions
5.1 Chat
TheChatwindowallowsyoutochatwithyourpartner.Youcanstartachatsessionbyclickingon themenuitemChat..intheremotewindowortheservercontrolwindow.

TheTeamViewerchatwindow

5.2 Sessionrecording
Duringthesessionyouhavethepossibilitytorecordyourremotesessionasmovie.The recordingisexecutedinTeamViewersown.tvsfileformat.Forthisreasonitisensuredthatthe fileisunchangeableandalsocanbeusedforpurposesofrevision. Torecordasession: 1. ClickExtras|Record|Startinthemenuoftheremotecontrolwindowtobeginthe sessionrecording. 2. TofinishtherecordingpleaseclickonExtras|Record|Stop,orjustclosetheremote session. Awindowwillaskwhereyouwouldliketosaveyourfile. Toplaybackarecordedsession: 1. ClickonExtrasandPlayrecordedsession...intheTeamViewerapplicationwindow 2. ThewindowOpenfilewillappear. 3. Chosethedesiredfile. ThemoviewillbeplayedbackinTeamViewer. Note:IfyoudoubleclicktheTeamViewer.tvsfileintheWindowsexplorerTeamViewerwillbe startedautomaticallyandyoucanplayitback. NOTE:Ifyouwouldliketorecordallyoursessions,pleasechooseExtras/Options/Advanced/ AutomaticallystartSessionRecorderwhenbeginningremotecontrolsession.

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TeamViewerMiscellaneousFunctions

5.3 LANConnections
ConnectionsinthelocalnetworkcanalternativelybeinitiatedviatheIPaddress(themachine name).ThereforeyouhavetoconfigureTeamViewertoacceptincomingLANconnections. ToactivateincomingLANconnections: 1. ClickonExtras|Options|General 2. ActivatetheAcceptincomingLANconnectionsoptionintheConnectionarea. Toconnecttoacomputerinthelocalnetwork 1. EntertheIPaddressintheIDfield. 2. InotherrespectsfollowthestepsasdescribedinConnectingtoapartner.

TeamViewermainwindowwithIPaddress.

Note:PleasenotethatinthespecialcaseofdirectconnectionswithinyourownLANnoneofour serversisinvolved.ThereforeanormalsymmetricencryptionwithoutPublic/PrivateKey exchangewillbeused.

5.4 RemoteUpdate
WiththefunctionRemoteUpdateyoucanupdateTeamVieweronaremotecomputer.This functionwouldbeparticularlyinterestingforupdatingTeamVieweronunattendedcomputers (e.g.servers). ThisfunctionrequiresthatTeamViewerisconfiguredinawaythatitstartsautomaticallywith Windows. HowtoperformaRemoteUpdate: 1. ClickonExtras/RemoteUpdateinthesessionwindowduringarunningremotecontrol session. 2. Followtheinstructionsintheremotecontrolwindow.
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TeamViewerOptions

6 Options
6.1 Generaltab
TheGeneraltabofferssomebasicsettings: General YourDisplayName Enteryournameorcompanynamehere.Thistextisdisplayedinthetitlebarofthe remotecontrolwindowandinyourpartnerschatwindow. Startup StartTeamViewerwithWindows TeamViewerstartsautomaticallywithWindowsandisthatwayexecuteddirectly afterthestartofWindowsandbeforetheWindowsLogin. Minimizetotraymenu MinimizesTeamViewertothesystemtray(infoareaofthetaskbar)insteadoftothe taskbar. Password IfyouenterapasswordinthePasswordfield,thenthispasswordisrequiredinstead oftheautomaticallygeneratedsessionpasswordtogetaccessonyourcomputer. YouhavetoenterapasswordinthisfieldifyouhaveactivatedtheoptionStart TeamViewerwithWindowsontheGeneraltab. Connection AcceptincomingLANconnections AcceptsincomingLANconnectionsonport5938(see5.3LANconnections) ProxySettings... Openstheproxysettingsdialog.

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TeamViewerOptions

TheGeneraltaboffersyouvarioussettings.

6.2 DialogProxySettings
Inmostcasesthedefaultsetting(Usewebbrowserproxysettings)willbesuitable.Youcan usecustomsettings,forexample,ifyouhavenotconfiguredtheproxysettingsinyour browser. Noproxy Usethissettingifyouaredirectlyconnectedtotheinternet. Usewebbrowserproxysettings Usethissettingifyouarebehindaproxyandtheproxysettingsarealready configuredinyourbrowser(InternetExplorerorFirefox). Usemanualproxy Usethissettingtomanuallyenteryourproxysettings.

IntheProxySettingsdialogyoucanconfigure accesstotheinternetifyouhaveaproxyserver..

6.3 Remotecontroltab
TheRemoteControlTabofferssettingsfortheTeamViewerRemoteSupportmode.Thesettings inthisdialoghaveanimpactonallRemoteSupportSessions.
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TeamViewerOptions

Display Quality Youmaychoosebetween: Optimizespeed(defaultsettingbestpossiblespeedatacceptablequality) Optimizequality Autoselect CustomSettings Removeremotewallpaper Removestheremotedesktopbackgroundduringthesession. AccessControl(outgoing) FullAccess Thisoptionallowsyoutohaveimmediateaccesstoallfunctionsofyourcomputer. Confirmall Youcaninitiallyonlylookatthedesktopoftheremotecomputer.Forfurtheractions yourconnectedpartnerhastoagree. Viewandshow Youcanlookatthedesktopoftheremotecomputerbutyoucannotoperateonit. CustomSettings TheConfigurationbuttonoffersyouthepossibilitytodefineindividualsettingsand thereforetodisabledifferentfeaturescompletely,toallowafterconfirmationorto permitfromthebeginningofthesession. Nooutgoingconnectionsallowed Nooutgoingconnectionsareallowed. Seealsoaccesscontrolforthefeaturesyoucanactivate!

IntheRemotecontroltabyoucanpredefinethesettingsforthe remotesession.

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TeamViewerOptions

InthedetailsdialogoftheAccessControlyoucan definesettingsforthefollowingsession.

6.4 CustomSettingsDialog
ThecustomsettingsdialogisonlyavailableifyouchooseCustomsettingsinthequalitydrop downmenuofthedisplaysettings.Youcanspecifyyourcustomsettingshere. Colors Youcansetthecolordepththatshouldbetransferred.Morecolorsneedmore bandwidthsoyoucanincreaseperformancebychoosingfewercolors. Quality Youcansetthequalitylevelhere.Alossycompressionisusedtoreducethedata trafficwhenyoumovetheslidertotheleft.Thissliderisonlyactiveifyousetthe colorslidertoHighorTrueColor. OptimizeQualityonFastServers Whenenabledthisoptionmayincreaseperformanceonfastserverswithgood networkbandwidth.Thisoptionisdisabledbydefaultbecauseitmayresultinhigh CPUusageontheremotecomputer(whengivingremotesupport)oronthelocal computer(whenmakingpresentations). DisableAeroGlassonWindowsVista DisablesAeroGlassonWindowsVistaremotecomputerstoimproveperformance.

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TeamViewerOptions

Inthisdialogyoucandefinequalitysettings.

6.5 Presentationtab
ThePresentationTabofferssettingsfortheTeamViewerPresentationmode.Thesettingsinthis dialoghaveanimpactonallpresentationsessions. DisplayOptions Quality Letsyouchoosebetween: Optimizespeed Optimizequality(defaultautomaticallycontrolsthequalitydependingonthe establishedconnectionperformance) Autoselect Customsettings WhenyouchooseCustomsettingstheCustomsettingsbuttonbecomesactive.Withthisbutton youcanopentheCustomsettingdialog. Removeownwallpaper Removesthewallpaperofthelocalcomputerduringthesession. Security Allowpresentations Thisoptionallowsyoutogenerallyforbidpresentations. Changedirectionallowed Ifenabled,thedirectioncanbechangedduringapresentationsothatyoucansee theremotecomputer. Allowpartnertointeract Ifenabledtheinputontheremotecomputercanbeactivatedduringpresentation. Theconnectedpartneristhenenabledtooperateonyourpresentationmachine.

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TeamViewerOptions

Singlewindowmode

WhenyouenterthetitleofthewindowintotheWindowNamefieldonlythatwindowwillbe transferredinpresentations.Youdonothavetoenterthecompletenameofthewindowinitial letterswillbesufficient.Evenduringarunningpresentationyouwillbeabletochoosethe presentationviatheSingleWindowbuttonandreduceittoonesinglewindow. Defaultmonitor Youcanchooseyourdefaultmonitorforpresentationshere.(Onlyavailableifyourlocal computerhasmultiplemonitors).

Inthepresentationtabyoucandefinetheoptionsforyour onlinepresentation.

6.6 Securitytab
Thesettingsonthesecuritytaballowtheconfigurationofsecuritycriticalsettings. General Changesrequireadministrativerightsonthiscomputer WhenthischeckboxisselectedthesecuritytabandtheStartupoptionsonthegeneral tabareonlyavailableforuserswithWindowsadministratorrights. DisableTeamViewershutdown Whenenabled,TeamViewerisminimizedtothesystemtrayiftheExitcommandduring thesessionisexecutedorifyouclosetheTeamViewermainmenu. Configureblackorwhitelist Openstheblackandwhitelistdialog.InthisdialogyoumayeitherexplicitlyentertheIDs thataregrantedaccesstothelocalcomputer(whitelist)ortheIDsthataredeniedaccess tothelocalcomputer(blacklist).

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TeamViewerOptions

WindowsAuthentication InthismenuyoucandefineiftheremoteTeamVieweruserisallowedtoconnecttothelocal machinewiththeWindowslogin. Windowsloginisnotallowed Defaultvalue.TheauthenticationisonlypossibletroughtheTeamViewerpassword. WindowsloginisonlyallowedforAdministrators WindowsAdministratorsofthemachinecanconnectbyusingtheWindows Authentication. Windowsloginisallowedforallusers AllWindowsusersofthecomputercanloginbyusingtheWindowsAuthentication. Note: WithapprovedWindowsAuthenticationthesecurityofyourcomputersdependsdirectlyonthe security(complexity)oftheWindowspasswordsofallWindowsusersonthiscomputer. PleaseensurethatallWindowsloginsaresecuredwithconfidentpasswords. AccessControl(Incoming) FullAccess Yourconnectionpartnerobtainsfullaccessonthelocalcomputerimmediately. Confirmall Firstofallyourconnectionpartnerisabletoviewyourdesktop.Youhavetoconfirm advancedoperations. Viewandshow Yourconnectionpartnerisabletoviewyourdesktopbutnottocontrolit. Customsettings YoumaydefinecustomsettingswiththeConfigurebuttonandhenceyouareableto disabledifferentfeatures,toallowthembyconfirmationortoallowthemfromthe beginningofthesession. Noincomingconnectionsallowed Therearenoincomingconnectionsallowed. Pleasereadchapter4.3AccessControlfordetailedinformation. Note: Pleasenotethatwhenconfiguringthewhitelistthereisadangeroflockingyourselfout!Ifyou replaceasupportcomputeritwillgetanewID.Onlyusethisfunctionifyoucanreachthe remotecomputerlocallyoralwaysaddmultipleIDstothewhitelist.

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TeamViewerOptions

Inthesecuritytabyoucandefinesecuritysettings.

Intheblackandwhitelistdialogtheremote accesscanbeexplicitlygrantedordenied

6.7 Custominvitationtab
Thecustominvitationtabprovidesyouwiththepossibilitytoinviteyourbusinesspartnerquickly anduncomplicatedbyemailtoaremotesupportsession. Subject Hereyoucanchangethesubjectheadingofyourinvitationmail. Invitationmessage Hereyoucansetthedefaultmessageofyourinvitationmailindividually.After confirmationwiththeTestinvitationbuttontheinvitationmailwillbegeneratedinyour emailapplication.Youcanthensendtheemaildirectlyfromthisapplication.Byclicking Resetthedefaultinvitationmailwillberestored.

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TeamViewerOptions

6.8 Advancedtab
OntheAdvancedtabyoucansetupadvancedsettingsforyourTeamViewerapplication. General: Temporarilysaveconnectionpasswords. Sessionpasswordswillbesavedbydefaulttoenabletheimmediateresumptionofthe connection.AftertheshutdownofTeamViewerthepasswordsarenolongersaved.Via thisoptionyoucancompletelypreventthesavingofpasswords. Showyourpartner'scursor Thecursorofyourpartnerwillbedisplayed. Enableblackscreenifpartnerinputisdeactivated Ifyoudisabletheyourpartner'sinputthescreenoftheremotecomputerisadditionally disabled. AutomaticallystartSessionRecordingwhenbeginningremotecontrolsession SessionRecordingstartsimmediatelywhenbeginningasession. Ignorealphablendingonthiscomputer Semitransparentwindowsarebroadcastedasplainwindows FullaccessgrantedwhenapartnerisconnectingtotheWindowslogonscreen ThisoptionisonlyavailableifTeamViewerisconfiguredtostartautomaticallywith Windows.Ifthisoptionisactivatedonecandirectlyremotecontrolthecomputer differentlyfromthesecuritysettingsonthiscomputergiventhatnouserisloggedinto theWindowscomputer.(TheuserhastoremotelylogontoWindowsthen) Enablelogging Ifenabled,TeamViewerwritesallerrorsandeventsintoalogfile. Enableconnectionlogging Ifenabled,TeamViewerwritestheinformationforalloutgoingconnectionsintoalog file.ThisoptionhastobeenabledwhenyouareusingtheTeamViewerManager. YoucanopenthelogfilefolderbyclickingExtraswithintheTeamViewermainmenuand thenclickingOpenlogfiles. Network: EnableUDP TeamViewerattemptstoestablishfastUDPconnections.Youshouldonlydisablethis featurewhenconnectioninterruptionsoccuronaregularbasis. LANconnectionsonly TeamViewerdoesnotestablishaconnectiontotheTeamViewernetworkandcanonly bereachedlocallyviatheIPaddress. TeamViewerServer OpenstheTeamViewerServerdialog. TeamViewerDirectIncheck OpensadialogwheretheavailabilityofTeamViewerischecked.TheDirectInPorts80 and5938donothavetobeopened,however,TeamViewercanusetheseportsif availableforestablishingfasterconnections.
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TeamViewerOptions

EnableDirectInperformanceoptimization WhenthischeckboxisactivatedTeamViewertriestoconfiguretheportforwardingfor theports5938and80inUPNPablerouters(seeTeamViewerDirectIncheck). Import/ExportOptions HereyoucanexportyourTeamViewersettingsintoaconfigurationfile(*.ini).Thismakesaquick adoptionofpredefinedsettingspossible. Howtoexportyoursettings: 1. ClickonExport 2. Awindowforsavingtheconfigurationfileopens.Choosealocationtosavethefileand clickonsave. Howtoimportyoursettings: 1. ClickonImport 2. Awindowforopeningtheconfigurationfileappears.Chooseaconfigurationfileandclick onopen. VPNdrivers ViathebuttonInstallVPNyoucaninstalltheVPNdriverwhichisrequiredforestablishingVPN connections.TheVPNdrivercanalsobeuninstalledviathisbutton.

6.9 DialogTeamViewerServer
IntheTeamViewerwindowyoucandefineafixedserver.

IntheHomeserverwindowyoucanenterthenecessary informationsforconnectingtoyourownTeamViewerserver.

NOTE:PleaseenteraserverhereonlyiftheTeamViewersupportstaffrequestsyoutodoso!

6.10 ConnectionsInfo
TheConnectionInfodialoginformsyouaboutthecurrentconnectiondata.
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TeamViewerOptions

Accesscontrol IntheAccessControlareatheeffectivesettingsoftheaccesscontrolforthecurrentconnection aredisplayed. Information Connectiontype Informsyouaboutthetypeoftheconnection Duration Informsyouaboutthedurationofthesession. Traffic Informsyouabouttheamountofdatatransferred. Display Informsyouaboutthescreenresolutionundthecolordepth. Version InformsyouwhichTeamViewerversionyourconnectionpartnerhas.

TheconnectionInfowindowwill displayyouraccesspriviledges.

6.11 QuickSupportOptions
IntheQuickSupportOptionswindowyoucandefinesettingsfortheTeamViewerQuickSupport module. Youcanaccessthisdialogbyclickingonthegearwheeliconinthetoprighthandcornerofthe TeamViewerQuickSupportscreen. Eventlog Eventlog IfenabledTeamViewerQuickSupportwritestoaneventlog.Thislogmayhelpwhen searchingforerrorsinsupportcases. Openlogfiles OpenstheWindowsfolderinwhichthelogfileisstored.
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TeamViewerOptions

ProxySettings Pleaseseechapter6.2DialogProxySettings.

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