About The Job.

EXAMPLE JOB SPECIFICATION Department of Accommodation and Campus Services, Residential Services Residential Mentor (Part-time, Fixed-term) Job Description Brief outline: Provide support to residents in a designated area and residents in the community when on call. Assist the Senior Residential Mentor in providing an exceptional welfare s ervice and uphold the University s disciplinary policy in respect of students. Report to: Senior Residential Mentor Main Duties and Responsibilities Meet and greet new students on arrival to University accommodation, e.g. during intro weekend and when subsequent vacancies are filled. Participate in the welcome programme for new students. Ensure residents are awar e of all induction talks and help to promote attendance. Respond to routine enquiries regarding the services and facilities available wit hin the residences and elsewhere in the University, acting at all times in a professiona l and courteous manner while representing the Department. Promote a sense of community amongst residents, through regular meetings within individual areas and by flat visits. Actively encourage interaction between resi dents occupying the same flat/corridor and with other residents on site. Ensure that residents are aware of relevant activities taking place in the residences, the S tudents Union or on Campus. Provide support to residents experiencing difficulties and direct as appropriate to the Senior Residential Mentor or sign-post to other services within the University. Operate an open surgery for residents in the designated area at a published time each week, if appropriate. Visit flats on a systematic basis to obtain feedback on service facilities provi ded and to ensure the general well-being of the residents. Report findings to the Senior Residential Mentor. Communicate information on safety, welfare and education campaigns by visits to

flats/corridors and by displaying information on notice boards. Ensure notice bo ards are kept up to date and that they display appropriate information. Report as appropriate any safety, security, health, welfare or maintenance conce rns whilst on duty or occupying the premises.

Provide an initial response to complaints of noise or other anti-social behaviou r within the designated residences and refer matters as appropriate to the Senior Residen tial Mentor. Assist as required with tours of accommodation for prospective new students and their parents. Record formal contacts with residents and take notes of actions taken. Pass correspondence to the Senior Residential Mentor for filing and record keeping purposes, ensuring that the Data Protection Act is adhered to. Provide a visible presence during the final week of the residence contract to he lp ensure that the departure from the residences is smooth and free from trouble. Planning and Organising Meet/communicate with members of the Resident Support Team to assist the delivery of the resident support service through weekly meetings. Plan communications with residents throughout the year on various safety, welfar e and educational campaigns and in receiving feedback on services provided. Prioritise own workload and manage work times in conjunction with the Senior Residential Mentor. (Notes that part of the work load is reactive, particularly for events that happen outside active duty hours and in emergencies.) Resource Management Responsibilities Provide front-line support for approximately 100 residents within a designated a rea and approximately 900 residents in the community when on active duty. Person Specification Applicants should demonstrate evidence of the following: Criteria Essential Desirable How this criteria will be assessed e.g. Application / Interview / Presentation / References Qualifications and experience Knowledge and experience of the University s academic and administrative environment. Excellent communication skills via verbal, non-verbal and written correspondence. IT skills on E-mail and Microsoft Word. Team working skills.

Good listening skills. Good interpersonal skills in v v v v v v Application and Interview Application and Interview Application Application, Interview, and References confrontational situations and when dealing with difficult situations. Knowledge of residence contracts, Data Protection Act, health and safety, fire safety procedures, meningitis vApplication and Interview

protocol, incident report logging and management, daily reports and update skills. An understanding of equal opportunities within the University and residences. Appointed persons First Aid. v v Application and Interview Application and Interview Personal characteristics/attitude Personal effectiveness. Flexible approach to work. Enthusiasm. A genuine commitment to providing excellent customer service. v v v v Application, Interview and References Interview Interview and References Further Information This post requires on average 9 hours per week, and as part of the package you a re entitled to a paid annual holiday entitlement. Relevant training will be provided. Mentor s are required to live in designated accommodation, with a residence contract for 43 weeks from 13 Sept 2009 to 09 July 2011 or for fewer weeks depending on starting date. Salary Range: 2,068 rising to 2,230 with exceptional contribution for length of co ntract, namely 32 weeks. Terms and conditions of employment: Will be those for Grade 2 staff. Criminal records check: Please note that as this post is exempt from the Rehabilitation of Offenders Act 1974, a satisfactory Criminal Records Bureau Disclosure will be required for the appoint ee. If you have a spent criminal record and are invited to interview for this type of post, you are requested to provide details of your convictions, with the job reference number, in advance of the interview to the Department of Human Resources, Box 101, University of Sh

effield, Western Bank, Sheffield, S10 2TN (mark the envelope PERSONAL). This information will be treated as strictly confidential and will only be considered if you are invited to interview for the post. Professional Services have achieved the Investors in People Standard. The University of Sheffield is committed to achieving excellence through inclusion.