WellCat 2003.0.

4
Release Notes

Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recommended System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enhancements and New Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3 4 8 9

Fixed Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Known Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Printing from Acrobat Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Contacting Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

R2003.0.4 Release Notes

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WellCat 2003.0.4

Introduction
This document contains important information and last minute changes related to WellCat R2003.0.4 that is not documented elsewhere.

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WellCat 2003.0.4

Recommended System Requirements

For WellCat R2003.0.4 to operate optimally, the following minimum system capacities are recommended:
Hard disk space: Local install 80 Mb Client install 15 Mb Server install 65 Mb Pentium 500 MHz 512 MB Windows 2000 with Service Pack 3 Windows XP with Service Pack 2

Minimum recommended processor: Minimum recommended RAM Operating systems:

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WellCat 2003.0.4

Installation
WellCat is on the CD labeled Volume 9. Two basic types of installations are available. Local installations are recommended for stand-alone computers and for customers who have not licensed a network version of the application. Client/Server installations are recommended for network environments where a multiuser floating license scheme is used. The Server installation places the appropriate application files on a network-accessible disk. Server installation should be performed from the server console where the application files are to be installed. After a server installation is performed, all client workstations accessing the application must perform a client installation.

After you determine the appropriate installation type, refer to the procedures below for further instructions.

Local Installation
When Performing a Local Installation When performing a local installation, you must be logged on with administrator privileges to the local machine before you begin this procedure.

1. Close all open programs and run the setup program. 2. Read the information presented in the Welcome dialog box and click the Next button. 3. When presented with the Setup Type dialog box, select Local and click the Next button. 4. You will now be prompted for the destination folder. You may change the default folder by clicking the Browse button or typing a new location. Click the Next button to continue. 5. If FLEXlm is not installed on your machine, the Select FLEXlm dialog will now be displayed. You will be prompted to approve or specify a location for a LAM folder. FLEXlm is a licensing method common to all Landmark products and is the only supported licensing method. It provides a single, common licensing system that integrates across PC and Unix network environments. It requires a specific folder to

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store the license file. Once the LAM folder location is defined, click on Next; the LAM Setup will be started.
2003 License is Required A 2003 license must be available for this product. Older licenses will not work. If you have an R98 license, you must contact your internal IT support or your Landmark Customer Support Representative to have your license changed or updated.

6. After the LAM installation is complete, you will be prompted to have a shortcut written to the desktop for the installed application. Select Yes or No. 7. The Setup Complete dialog box will now appear. You will be given the option to reboot your machine (recommended). Click Finish to complete the Local installation. If you check the Reboot check box, the machine will be restarted as soon as the installation is done.

Client/Server Installation
When doing a client/server installation, perform the Server installation first, followed by Client installations on all machines requiring access to the application.

Server Installation The Server installation should be performed from the server console where the application files are to be installed. 1. Close all open programs and run the setup program. 2. Read the information presented in the Welcome dialog box and click the Next button. 3. When presented with the Setup Type dialog box, select Server and then click the Next button. 4. You will now be prompted to select a destination folder for the application. You may change the default folder by clicking the Browse button, or typing a new location. Click the Next button to continue. 5. The Setup Complete dialog box will now appear. You will be given the option to reboot your machine (recommended). Click Finish to complete the Local installation. If you check the Reboot check box, the machine will be restarted as soon as the installation is done.

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6. At this point you are ready to perform client installations on all client workstations that need access to the application. Follow the Client Installation instructions below.

Client Installation Client installations must be performed on all client workstations requiring access to the application installed by the server installation process detailed above. 1. Close all open programs and run the setup program. 2. Read the information presented in the Welcome dialog box and click the Next button. 3. When presented with the Setup Type dialog box select Client and then click the Next button. 4. You will now be prompted to select a destination folder for the client files of the application. This destination folder should be located on the client workstations local hard drive. You may change the default folder by clicking the Browse button, or by typing a new location. 5. You will now be prompted to select the server application location. This is the server subdirectory in the folder you defined during the Server installation procedure defined above. For example, if you chose the destination folder during the server installation to be \\ServerMachine\apps\"Application Name" then you would set the server application location to \\ServerMachine\apps\"Application Name"\Server. You may locate this server folder by clicking the Browse button, or by typing the server location. You may use UNC paths or mapped drives to the server location. 6. If FLEXlm is not installed on your machine, the Select FLEXlm dialog will now be displayed. You will be prompted to approve or specify a location for a LAM folder. FLEXlm is a licensing method common to all Landmark products and is the only supported licensing method. It provides a single, common licensing system that integrates across PC and Unix network environments. It requires a specific folder to store the license file. Once the LAM folder location is defined, click on Next; the LAM Setup will be started.
2003 License is Required A 2003 license must be available for this product. Older licenses will not work. If you have an R98 license, you must contact your internal IT support or your Landmark Customer Support Representative to have your license changed or updated. See page 8 for details.

7. After the LAM installation is complete, you will be prompted to have a shortcut written to the desktop for the installed application. Select Yes or No.
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WellCat 2003.0.4

8. The Setup Complete dialog box will now appear. You will be given the option to reboot your machine (recommended). Click Finish to complete the Local installation. If you check the Reboot check box, the machine will be restarted as soon as the installation is done.

Note: WellCat is not certified on Citrix. However, if you have Citrix installation issues, please contact Landmark Support.

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Licensing
WellCat Release2003.0.4 supports use of FLEXlm licensing, which is the only licensing mechanism supported by Landmark. FLEXlm licensing has been supported with past releases, so many clients will already be using this licensing mechanism. FLEXlm licensing is available for networked application and standalone application use. FLEXlm standalone licensing may be used in conjunction with a network card or through a FLEXlm dongle (bitlock) where no PC network identification is possible. Previous versions of WellCat supported use of a proprietary Landmark licensing mechanism called Netsecure for networks. Additionally, Sentinel bitlocks attached to a PCs parallel port could be used for licensing of standalone installs, Crypkey licensing was also supported for standalone installs. Use of Netsecure, Sentinel bitlocks and Crypkey has been discontinued by Landmark and is not supported for use with Release2003.0.3. Customers who have previously installed and run WellCat 2003.0.3 are already using the correct FLEXlm licensing and LAM server, and dont need to upgrade their licensing. However, clients who are upgrading from versions older than 2003.0.3 must re-license WellCat by contacting their local Landmark representative. Refer to the LAM 2003.0Windows Release Notes (LAMReleaseNotes.pdf), located in the \Products\EDT\Install\LAM folder on CD 5, for details.

IMPORTANT! If you have a version of LAM server older than 7.2e (Release 2003.0 and later), you must uninstall it before installing the LAM 2003 server. Failure to uninstall all previous versions of LAM Server before installing LAM Server 2003 will result in a duplicate FLEXlm service that replicates itself until it crashes Windows. The procedures for uninstalling LAM server are detailed in the section LAM Server - Uninstallation Notes in the LAM 2003.0Windows Release Notes (LAMReleaseNotes.pdf), located in the Products\EDT\Install\LAM folder on CD 6. Products that were licensed under the older server will still work with the new LAM server.

IMPORTANT! If you are using a FLEXlm dongle (bitlock), you must install FLEXlm 7.2i on the standalone or client machine. To install FLEXlm 7.2i for bitlocks (either parallel or USB): 1. Go to your installed \LAM\bin folder, and run flexid.exe to install the bitlock drivers. 2. To request a bitlock license, run \LAM\bin\lmtools.exe. Select System Settings tab; provide the value you see in the FLEXID9 field.

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WellCat 2003.0.4

Enhancements and New Functionality

Packers
Schematics New schematics for different packer types were added to the Tube Module. The Packer Schematics provide a visual display of the forces, pressures, and temperatures acting on the packer, as well as packer and tubing crosssectional areas. Packer Schematics are not available for dual completions. Display options for the Packer Schematics include: ASV Options A new option was added to the Packers Details tab to indicate whether the ASV valve is open or closed. Packer + Expansion Joint A new packer type combination, Packer + Expansion Joint, was added to the Packers dialog in the Tube Module. When this type is selected, additional information relative to the packer and the associated expansion joint must be input. Packer Load Summary The Packer Load Summary has been enhanced to display the axial load above and below the packer, the annulus pressure above and below the packer, and the temperature, in addition to the tubing-to-packer, latching force, and packerto-casing force previously included in the summary. Expansion Joint Load/Movement Summary A new load/movement summary table has been added to report shear pin force and shear pin status for non-sheared expansion joints as well as movement and movement status for sheared expansion joints. Tubing to Packer Forces Latching Force Packer to Casing Force Cross-sectional Areas

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WellCat 2003.0.4

Multiple Packer Load Table For a selected packer, this table displays results for multiple loads on the packer. Results include axial loads, pressures, temperatures, tubing-to-packer forces, packer-to-casing forces, and latching forces.

WellSteam
New steam injection functionality was added to model steam injection down the tubing, annulus, or both tubing and annulus. For injection operations, it is possible to define single-phase, or two-phase steam injection depending on the steam phase (wet saturated, or dry superheated). WellCat uses the rigorous PVT model for steam and water developed by NIST (National Government Research Lab).

Multiphase Correlations
Three new mechanistic models, including Zhang, Kaya, and Ansari, were added to the list of available multi-phase correlations.

ISO Connections
ISO Connection functionality is strictly for the purposes of storing, reporting, saving, displaying, and visual comparison of connection data. No engineering analysis is performed. ISO Library An ISO Connection Library and Inventory was added to WellCat. The library can be used to add connections and associated ratings to WellCat. Connections and ratings can also be copied from Excel, or input using the ISO Connection dialog. The ISO Inventory is a read-only display of ISO Connection and rating data contained in the library. Enhanced ISO Connection Dialog The ISO Connection dialog can be used to input ISO connections and associated ratings. These connections and ratings can then be exported to an ISO Library. You can also use the ISO Connection dialog to import ISO connections and ratings from one or more ISO Libraries. The ISO Connection dialog also controls what ISO connection data is displayed on the Design Limits plot for analysis purposes.

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WellCat 2003.0.4

Saving ISO Connections and Ratings in WellCat wcd Files You will have the option of saving ISO connections and ratings to a wcd file when you save your data. This is optional. You do not have to save the ISO connection data to the wcd file.

AFE Custom Loads

The AFE Custom Loads dialog has been completely revised to simplify the creation of the custom loads. You can edit the internal and external fluids for both AFE, max burst, and max collapse loads except for those that were defined for Prod operations. When applicable, AFE, burst, and collapse loads account for the presence of internal cement columns. Multiple AFE zones are considered when building load case pressure profiles.

Capstan Effect
As part of the Capstan Forces implementation, buckling and torsional formulation were updated based on recent publications. For more information, refer to: Zdvizhkov, Andrey Alexander, Miska, Stefan, and Mitchell, Robert F., Measurement and Analysis of Induced Torsion in Helically Buckled Pipe, SPE 92274. Mitchell, R. F., "The Twist and Shear of Helically Buckled Pipe," SPE Drilling & Completion, March 2004.

Well Schematics
Well Schematics were enhanced to display expansion joints, and closed or open annular safety valves.

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WellCat 2003.0.4

Improved Brine Density Correlations

The brine model in WellCat has been upgraded. This has led to small but noticeable changes in the results of the temperature calculations, when compared with the previous release. This change is most noticeable in subsea wells at the mudline. This change dissipates rapidly as the distance from the mudline increases. Note that this change is found even if there are no brines used in the Wellbore construction or in the operations. The reason is, the seawater that is above the mudline is modeled as an NaCl brine. So the properties of the seawater changed slightly. Since the boundary condition of the heat problem at the mudline involves seawater properties, the results change noticeably in the topmost grid (i.e. at the mudline).

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WellCat 2003.0.4

Fixed Problems
These items have been fixed since the previous release. 113256 Enhance current interface to handle Steam operations 115546 Enhance the multiphase friction pressure calc- add a new model/correlation 129710 Failed to update the system registry. Please try using regedit windows 2000 w2000. Discussion: This defect is due to user restrictions to the local machine registry section where we store our paths, especially if they have no administrator rights at the time of installation. This problem is present in all Windows products. In future, a fix is planned that will remove these errors for people who do not have access to the local machine section. The fix will also facilitate multiple users in the Citrix environment. 152972 Allow the fluids to enter the wellbore during a shut-in after VLE or NAHC prod. 158288 Importing property data file for File-defined HC in SI Units 161145 Packers/Slips option is not being properly used by the engine 163602 Improve undisturbed temp vs. depth above mudline 166422 MultiString AFE internal pressure does not account for internal cement tops 166424 Internal pressure profiles for use in Multistring AFE 166533 Collapse safety factors of 100+ incorrectly reported in the build section of Tube Overpull load 166535 Collapse safety factors of 100+ incorrectly reported in the build section of Tube Running in Hole load 167540 Add Expansion Joints when working with Tube/Packers Configurations 167541 Add an independent PBR configuration above the packer. (Expansion Joint) 167542 Add ASV (Annular Safety Valve) Open or Close option. 168077 AFE custom loads - enhance it to consider TOC's and multiple AFE zones 171562 Enhance present implementation by giving option to user to save (or not) ISO data (NEW ISO) 176344 Allow a greater than 1000 lbf accuracy for overpull force definition in Tube 614678 Prod - Data Corruption 617717 Fully Cemented Liner gets wrong ext pressure w/Mud Deterioration option. 617721 Mud & Cement Mix Water not ok w/Mud Deterioration, for Partially Cemented Liners 622886 Blank fluid field (user error) allowed for prod link type loads

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623226 Increase the max # of Brines from 5 to 15 or even more if possible. 623631 AFE pressure is in error for a well with varying deviation vs. depth when initial temperature condition is undisturbed (WellCat 2003.0.2) 625314 AFE Custom Loads - pressure profile error for annulus with uncemented gap 625485 Add to GUI a new (Ansari) flow model for multi-phase production 625523 Add the Capstan effect to the Stress Engine. 626475 Grayed out AFE custom loads from old files are now calculated. 627855 Unselected grayed out AFE custom loads, are selected to be calculated 627860 Missing EPRESSURE AND EDENSITY in max burst dialogs 627865 Although Multax AFE handles stage cement on AFE calculations, AFE Custom Loads does not 627872 AFE custom load scenarios (Max burst, max collapse, afe) do not define correctly IPRESSURE and IDENSITY cards to properly identify internal annulus discontinuity caused by scab liners/liners. 633205 AFE Details - Initial Conditions index - selections are randomly switched. 634435 Usability - Units Conversion issue in C&TC input workflow 635001 Wrong Bending Loads calculated for RIH load when string is tapered. 635174 Heat transfer calculations for dual tubing completion case were found to be incorrect; the error was noticeable only in cases with very large temperature difference between the tubing and its annulus. 635578 Shut-in Operation linked to Production of FDH will not calculate. 635596 Shut-in load case with VLE or FDH internal fluid won't calculate. 699839 Perm Layer Inject - Almost Horizontal Well - Valid layers will NOT calculate 700286 WellCat running on Citrix Server using the local client time. 700519 "Model Non-Convective layer" box when selected with fluids that will not from gel gives incorrect temperature above mudline in offshore wells with riser 701938 Not enough granularity while interpolating around depth of interest. 702948 Subsea well - wrong mapping causes a riser op to not calculate 703274 Production on CT annulus does not calculate - Mapping problem 703356 Tubing or Workstring annular production - Wrong pressure data mapped to input file 716720 AFE pressures for brines is much higher than build 420. 717241 Inconsistent collapse safety factors reported in tables (Single safety factor Summary Table)
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WellCat 2003.0.4

Known Problems
The following known problems are scheduled to be resolved in a later release. Detailed descriptions for these critical defects are available on the LGC website at http://www.lgc.com/customersupport/searchsupport/solutionsdefectsenhancements/ default.asp. Login password and user id can be obtained from LGC Support. 149353 Need validation to warn user about effects of changing Well Depth from General dialog from an existing file without reviewing/updating other pertinent input data. 150177 Multiple Loads/Length Change Bar Charteach load case appears multiple times. 150342 Inventory columns appear distorted if you click on locked cells while adding a new pipe record to the inventory. 151461 Need Lower minimum limit on the molecular weight input of VLE heavy components. 152158 Enhance VLE model to track fronts when a single phase injection operation is linked to another one with multiphase fluid. Discussion: In the treatment of well killing operation (injection of a liquid after production) when the produced fluid is VLE hydrocarbon vs. Black-Oil, in the former, the well contents are immediately replaced by the injected liquids; in the latter, a piston-like displacement occurs. 153230 UI not in tune with engine tracking tubing movement while setting the packers. 154066 Temperature results for two adjacent liners with same hanger depth. 157732 Default point of fixity when outer-most string selected for WHM analysis is not the same as the outer-most string defined in casing and tubing configuration. 157738 Internal shut-in not modeled while injection is done in the annulus. 159151 Dual Tubing - Tubing-to-Packer Force incorrectly calculated for the long string. 159154 Dual Tubing - A special scenario can yield wrong answers. 166738 Gas lift allowed in sub-sea wells with only one pipe going to the surface. 167788 Unit system conversion - 2 equal parameters in meters get different feet values. 168318 Opening files directly from CDs won't return AFE results. 172852 Inventory window breaks into several headers when scrolling down and back up with mouse wheel. 619895 Casing Load Summary fails to report data at Plug Depth from Press Test case.
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WellCat 2003.0.4

619965 Changing the selection of the Sync option too many times may corrupt the current Custom Load case. 620955 Upon switching HC models and re-calculating the wellbore, temperature view data selector switches from tubing fluid to tubing annulus. 622138 Subsea wells are not correctly handled when the wellhead is off mudline. 622258 Typing bug in the VLE spreadsheet for heavies. 626003 Displacement to Gas Load - Influx Depth can not be set to hole section depth below a liner section associated to the string of interest. 629603 WHM - TOC above ML not properly handled for outermost string selected 634474 Movement Summary incorrect for Overpull load case. 701929 A annulus production - WHP cannot be properly defined 702114 Subsea well with WH above ML breaks down Tubing Leak load. 702189 Adding a new line to the formation properties SS inside the "formation properties" dialog produces a crash 703446 Casing - Lost Returns w/Mud Drop not working for a specific wellbore configuration including two consecutive liners 703462 Incorrect maximum allowable Gas kick influx depth for a specific well configuration including two liners 703971 If legend is manually checked for an iso connection it will stay on the particular DLP legend even if another iso connection is applied. Workaround: User should unselect manual selection of iso connection from properties legend dialog. 704071 Forces & direction in packer schematic occasionally display negligible residual values due to rounding off when forces cancel out each other. 704233 It is advisable not to use characters like (" # \ * /) while naming iso libraries. 704293 Iso libraries cannot be copied by drag/drop like the other libraries in WellCat. 705217 Error computing Performing Displacement Study Calcs option when Running in Hole load is present. Workaround: Before applying perform displacement study option user should remove this load from Tube. 705523 Iso connection applied for a pipe in DLP is applied to all sections of that pipe. 706049 In Afe Custom Loads, once a user-entered fluid is restored by Restore Defaults or Restore All Defaults option the user can not go back to previous user-entered state by cancelling out afe custom loads. 714972 Re-selecting default fluid from drop-down after selecting a user-entered fluid in Afe Custom Load does not revert the flag from user-entered flag back to default. Workaround: Apply the Restore Defaults button.

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714753 Occasionally for a newly created ISO library, the delete option is not available under edit menu due to a refresh issue. Workaround: User has to re-select the ISO library to be deleted and then delete works from both keyboard and edit menu. 716209 Critical dimensions are not used to calculate the Axial Force with Bending, but they are used in safety calculations. 706461 User selected fluid is not updated in the Afe Custom Loads dialog if user immediately changes tab after selecting fluid from the drop-down picklist. Workaround: User must tab or click somewhere on the dialog to honor the change after selecting the fluid from dropdown picklist. 715009 Rationalize user entered fluids in annulus A for Afe Custom Loads. 716295 Enhancement: Dual Tubing is not supported in the current implementation of packer schematic view.

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Printing from Acrobat Reader

These Release Notes are in pdf format and can be accessed online using Help > Release Notes. You must have Adobe Acrobat Reader installed, which is a free download available via the Adobe webpage. It may be simpler for you to print these Release Notes than to use them online while you are trying to install. When printing ranges of pages in Acrobat Reader, you must use the status bar at the bottom of Acrobat Reader to get the most accurate indicator of which page you are looking at. The page numbers at the bottom of an online page or other page number references in the online document are not the page numbers that Acrobat uses when you select a range of pages in its Print dialog. This situation is especially true in online books, where the table of contents uses one page numbering scheme and the body of the book uses another. For example, to print a section from the Release Notes, follow a procedure similar to the following: 1. In the bookmark pane of Acrobat, select the name of the section that you want to print. 2. Note the page number in the status bar. 3. Display the last page in the section. 4. Note the page number of the last page in the status bar. 5. Select File > Print to display the Print dialog. 6. Enter the page numbers that you noted in the From and To text boxes in the Print dialog. 7. Click OK. Acrobat will then print the pages of the section.

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Contacting Support
Landmark operates Technical Assistance Centers (TACs) in Houston, Texas, Leatherhead, UK and Perth, Australia. Additional support is provided through district support offices around the world. If problems cannot be resolved at the district level, our escalation team is called to resolve your incidents quickly. Support information is always available on the Landmark Graphics Support internet page located at:- http:\\www.lgc.com\customersupport..
Technical Assistance Centers
North America 7:30 am - 5:30 pm Central Standard Time Monday - Friday, excluding holidays After Hours Support: 24 hour support is offered only to ARIES, DIMS & OpenWells subscribing customers. Includes weekends and holidays. Contact Toll Free: 1-877-435-7542 713-839-2200 (Houston, TX, USA) Toll Free 1-877-435-7542 (1-877-HELP-LGC) Fax: 713-839-2168 (Houston, TX) Fax: 512-292-2200, 2220 (Austin, TX) Fax: 907-275-2655 (Anchorage, AK) Fax: 303-796-0807 (Denver, CO) Fax: 403-262-1929 (Calgary, Canada) Email: support@lgc.com Latin America (Spanish, Portuguese, English) 7:00 am - 5:00 pm Central Standard Time Local normal business hours After Hours Support: 24 hour support is offered only to DIMS & OpenWells subscribing customers. Includes weekends and holidays. Contact : 1-713-839-3405 1-713-839-3405 (Houston,TX,USA) Fax: 713-839-3646 Email: soporte@lgc.com Toll Free from: Argentina: 0800-800-5263 Brazil: 0800-891-0837 Chile: 800-201-898 Colombia: 01800-915-4743 Mexico: 001-888-438-1296 Peru: 0800-51634 Trinidad: 1-888-438-1296 Venezuela: 0-800-526-3627 Toll Free from local area: Ecuador (Quito) (02)226-1908 Europe, Africa, Middle East 8:00 am - 5:30 pm Local Time Monday - Friday, excluding holidays After Hours Support: 24 hour support is offered only to DIMS & OpenWells subscribing customers. Includes weekends and holidays. Contact : 44-1224-763200 (Aberdeen, UK) 44-1372-868686 (Leatherhead, UK) Fax: 44-1372-868601 (Leatherhead, UK) Fax: 44-1224-723260 (Aberdeen, UK) Email: eame_helpdesk@lgc.com

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Landmark Asia, Pacific 8:00 am - 5:00 pm Local Time Monday-Friday, excluding holidays After Hours Support: 24 hour support is offered only to DIMS & OpenWells subscribing customers. Includes weekends and holidays. Contact : 61-8-9427-7339 61-8-9481-4488 (Perth, Australia) Toll-free 1-800-448-488 Fax: 61-8-9481-1580 Email: apsupport@lgc.com Toll-Free from: China: Indonesia: Japan: Malaysia New Zealand Philippines South Korea Taiwan Thailand

WellCat 2003.0.4

10-800-6100-253 001-803-61284 00531-61-0021 1800-803-687 0800-400-555 1800-1611-0207 00308-61-0046 00801-61-1350 001-800-611-2784

Toll Free from local area: Vietnam: 84-8-9101910

District Support Offices

Algiers, Algeria 8:30 an - 4:30 pm Local Time Saturday - Wednesday, excluding holidays Republic de Angola (Luanda) 8:00 am - 5:00 pm Local Time Monday - Friday, excluding holidays Argentina (Buenos Aires) 9:00 am - 6:00 pm Local normal business hours 21-337-7239 Email: eame_helpdesk@lgc.com

1-817-493-5900 Fax: 1-817-493-560 Email: eame_helpdesk@lgc.com 54-11-4312-8411 Toll Free 0800-800-5263 Fax: 54-11-4311-9566 Email: soporte@lgc.com 61-8-9481-4488 Toll Free 1800-448-488 Fax: 61-8-9481-1580 Email: apsupport@lgc.com 55-21-3974-4000 or Toll Free 0800-891-0837 Fax: 55-21-3974-4002 Email: soporte@lgc.com 67-3-233-5319 Email: apsupport@lgc.com

Australia (Perth) 8:00 am - 5:00 pm Local Time Monday - Friday, excluding holidays

Brazil (Rio de Janeiro) 8:00 am - 5:30 pm Local normal business hours

Brunei (Bandar Seri Bagawan) 8:30 am - 5:30 pm Local Time Monday - Friday, excluding holidays

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October 2005

Landmark Canada (Calgary) 7:30 am - 5:30 pm Mountain Time Monday-Friday, excluding holidays

WellCat 2003.0.4 Toll Free 1-877-435-7542 (1-877-HELP-LGC) Fax: 403-262-1929 (Calgary, Canada) Fax: 713-830-2168 (Houston, TX) Email: support@lgc.com Toll Free 800-201-898 Fax: 1-713-839-3646 Email: soporte@lgc.com 57-1-326-4000-57-1-326-6710 Toll Free 01800-915-4743 Fax: 57-1-326-6717 Email: soporte@lgc.com 59-32-226-1844 (ext 146) Toll Free from Quito (02)226-1908 Fax: 59-32-226-2590 Email: soporte@lgc.com 20-2-517-3095 (ask for Landmark Technical Support) Email: eame_helpdesk@lgc.com 91-11-622-1885 (c/o Samit Enterprises) Fax: 91-11-647-9246 Email: 62-21-3003-9039 or Toll Free 011-803-61284 Fax: 62-21-3003-9088 Email: apsupport@lgc.com 603-2164-1121 or Toll Free 1800-803-687 Fax: 603-2164-1135 Email: apsupport@lgc.com 52-555-208-3533 52-555-208-3868 Toll Free 001-888-438-1296 Local Office Fax: 52-555-514-7646 Support Fax: 1-713-839-3646 Email: soporte@lgc.com

Chile (TAO TAC, Houston, Texas) Local normal business hours

Colombia (Bogota) 8:00 am - 5:00 pm Local normal business hours

Ecuador (Quito) 8:00 am - 5:00 pm Local normal business hours

Egypt (Cairo) 8:00 am - 4:00 pm Local Time Saturday - Wednesday, excluding holidays India (New Delhi) 9:00 am - 5:30 pm Local Time Local Business Days, excluding holidays

Indonesia (Jakarta) 7:30 am - 4:30 pm Local Time Monday - Friday, excluding holidays

Malaysia (Kuala Lumpur) 8:30 am - 5:30 pm Local Time Monday - Friday, excluding holidays

Mexico (Reynosa) 8:00 am - 6:00 pm Local normal business hours

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October 2005

Landmark New Zealand (New Plymouth) 8:00 am - 5:00 pm Local Time Monday - Friday, excluding holidays 61-6-755-2318 Toll Free 0800-400-555 Fax: 64-6-755-2407 Email: apsupport@lgc.com

WellCat 2003.0.4

Nigeria (Lagos) 8:00 am - 5:00 pm Local Time Monday - Friday, excluding holidays

234-1-262-0765 (ask for Landmark Technical Support) Fax: 234-1-262-0769 Email: eame_helpdesk@lgc.com 86-10-8486-4501 Toll Free 10-800-6100-253 Other Phone: 10-800-810-0209 Fac: 86-10-8486-4819 Email bjsupport@lgc.com or apsupport@lgc.com Toll Free 0800-51634 Fax: 1-713-830-3646 Email: soporte@lgc.com 7-095-755-8300 (ask for Landmark Technical Support) Fax: 7-095-755-8301 Email: eame_helpdesk@lgc.com Toll Free 00801-61-1350 Fax: Email: apsupport@lgc.com 66-2-278-8100 Toll Free 001-800-611-2784 Fax: 66-2-278-8199 Email: apsupport@lgc.com Toll Free: 1-888-438-1296 Fax: 1-713-839-3646 Email: soporte@lgc.com

People's Republic of China (Beijing) 9:00 am - 5:30 pm Local Time

Monday - Friday, excluding holidays

Peru (Lima) Local normal business hours

Russia (Moscow) 7:00 am - 5:00 pm Local Time Local Business Days, excluding holidays

Taiwan 8:30 am - 5:30 pm Local Time Monday-Friday, excluding holidays Thailand (Bangkok) 8:00 am - 5:00pm Local Time Monday - Friday, excluding holidays

Trinidad & Tobago (TAO TAC, Houston, TX) 7:00 am - 5:00 pm Central Standard Time (Houston, TX) Local normal business hours United Arab Emirates (Dubai) 7:00 am - 5:00 pm Local Time Local Business Days, excluding holidays

+971-4-3313142 (ask for Landmark Technical Support) Fax: +971-4-3315837 Email: gulf_support@lgc.com

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October 2005

Landmark Venezuela (Caracas) 8:00 am - 5:00 pm Local normal business hours 58-212-953-0774 Toll Free 0-800-526-3627 Fax: 58-212-952-3845 Email: soporte@lgc.com 84-8-910-1901 Fax: 84-8-910-1902 Email: apsupport@lgc.com

WellCat 2003.0.4

Vietnam (Ho Chi Minh City) 8:00 am - 5:00 pm Local Time Monday - Friday, excluding holidays

Helpful internet links are shown below

Name Landmark Graphics home page Landmark Graphics FTP Site Oracle home page FLEXlm license management software home page Microsoft SQL Server home page Adobe Acrobat Reader Microsoft MSDE Website Address http://www.lgc.com ftp://ftp.lgc.com http://www.oracle.com http://www.macrovision.com/products/ legacy_products/flexlm/index.shtml http://www.microsoft.com/sql/default.asp http://www.adobe.com http://www.microsoft.com/sql/default.asp

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October 2005

Landmark

WellCat 2003.0.4

Trademarks
3DFS, 3D Drill View, 3D Drill View KM, 3DView, 3D Surveillance, Active Field Surveillance, Active Reservoir Surveillance, ADC, Advanced Data Transfer, ARIES, Asset Development Center, AssetJournal, Asset Performance, AssetView, Atomic Meshing, Automate, BLITZ, BLITZPAK, CasingSeat, COMPASS, Contouring Assistant, Corporate Data Archiver, Corporate Data Store, DataManager, DataStar, DBPlot, DecisionSuite, Decisionarium, DecisionSpace, DecisionSpace AssetPlanner, DecisionSpace AssetView, DecisionSpace Atomic Meshing, DecisionSpace Decision Management Systems(DMS), DecisionSpace Nexus, DecisionSpace PowerGrid, DecisionSpace PowerModel, DecisionSpace PrecisionTarget, DecisionSpace Reservoir, DecisionSpace TracPlanner, DecisionSpace Well Seismic Fusion, DepthTeam, DepthTeam Explorer, DepthTeam Express, DepthTeam Extreme, DepthTeam Interpreter, Desktop Navigator, DESKTOP-PVT, DESKTOP-VIP, DEX, DIMS, Discovery, Discovery Asset, Drill-to-theEarth Model, Drillability Suite, Drilling Desktop, DrillModel, DrillVision, DSS, Dynamic Reservoir Management, Dynamic Surveillance System, EarthCube, EDM, eLandmark, Engineers Data Model, The Engineer's Desktop, Engineers Link, Executive Assistant, ezFault, ezSurface, ezTracker, FG+, FastTrack, FieldWorks, FZAP!, GeoDataLoad, GeoGraphix (stylized), GeoGraphix Exploration System, GeoLink, GeoProbe, GeoProbe GF DataServer, GES, GESXplorer, GMAplus, GRIDGENR, Handheld Field Operator, I2 Enterprise, iDIMS, IsoMap, iWellFile, Landmark, Landmark & Design, Landmark Logo & Design, Landmark Decision Center, Landscape, Lattix, LeaseMap, LMK Resources, LogEdit, LogM, LogPrep, Magic Earth, MagicDesk, Make Great Decisions, MathPack, MIMIC, MIMIC+, MIRA, Model Builder, MyLandmark, Nexus, Object MP, OpenBooks, Open Explorer, OpenJournal, OpenSGM, OpenVision, OpenWells, OpenWire, OpenWorks, OpenWorks Well File, PAL, Parallel-VIP, PetroBank, PetroWorks, PetroWorks ULTRA, PlotView, Point Gridding Plus, Pointing Dispatcher, PostStack, PostStack ESP, PowerCalculator, PowerExplorer, PowerHub, Power Interpretation, PowerJournal, PowerModel, PowerView, Presgraf, PRIZM, PROFILE, Project Administrator, ProMAGIC, ProMAGIC Connect, ProMAGIC Server, ProMAX, ProMAX 2D, ProMAX 3D, ProMAX 3DPSDM, ProMAX MVA, ProMAX VSP, pSTAx, Query Builder, Quick, Quick+, QUICKDIF, QUIKCDP, QUIKDIG, QUIKRAY, QUIKSHOT, QUIKVSP, Quickwell, Quickwell+, RAVE, RayMap, RayMap+, RTOC, Real Time Asset Management Center, Real Time Asset Management Centre, Real Time Knowledge Company, Real Time Operations Center, Real Time Production Surveillance, Real Time Surveillance, Reference Data Manager, Reservoir Framework Builder, RESev, ResMap, RightTime, RMS, SCAN, SeisCube, SeisMap, SeisModel, SeisSpace, SeisVision, SeisWell, SeisWorks, SeisWorks PowerCalculator, SeisWorks PowerJournal, SeisWorks PowerSection, SeisXchange, Sierra, Sierra (design), SigmaView, SimResults, SIVA, SIVA+, smartSECTION, Spatializer, SpecDecomp, StrataAmp, StrataMap, StrataModel, StrataSim, StratWorks, StressCheck, STRUCT, Surf & Connect, SynTool, SystemStart for Servers, SystemStart, SystemStart for Clients, SystemStart for Storage, Tanks & Tubes, TDQ, Team Workspace, TERAS, Total Drilling Performance, TOW/cs, TOW/cs Revenue Interface, TracPlanner, Trend Form Gridding, Turbo Synthetics, VESPA, VESPA+, VIP, VIP-COMP, VIP-CORE, VIP-DUAL, VIP-ENCORE, VIP-EXECUTIVE, VIP-Local Grid Refinement, VIP-THERM, WavX, Web Editor, Well Seismic Fusion, Wellbase, Wellbore Planner, Wellbore Planner Connect, WELLCAT, WELLPLAN, WellXchange, WOW, Xsection, You're in Control. Experience the difference, ZAP!, and Z-MAP Plus are trademarks, registered trademarks or service marks of Landmark Graphics Corporation. All other trademarks, service marks and product or service names are the trademarks or names of their respective owners.

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October 2005