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Matta ready to
Malaysian resolve travellers’
woes
seeks RM5b KUALA LUMPUR: Complaints about products or
services by travel agents can be made directly to the
Malaysian Association of Tour and Travel Agents
(Matta).
treasure in
“We have resolved 80% of such complaints to the
satisfaction of both customers and travel agents,” said
Matta Outbound VP and Complaints Bureau head John
Tan recently.
However, he said some complaints may take longer
to resolve. They can be emailed to admin@matta.org.
Guangzhou
my
Tan assured that Matta will look into all complaints
and an acknowledgement of the complaint can be
expected by complainants within the first 24 hours.
He said complaints should preferably be written and
supported with the necessary documents to facilitate
investigations by the association.
A MALAYSIAN wants to dig for treasure worth “If customers are complaining to other parties, we
10 billion yuan (RM5 billion) said to be buried in request that a copy of such complaints be sent to Matta
Guangzhou city by his father before fleeing communist too,” said Tan, adding that this is to ensure that both
rule in the last century, the Chinese press reported sides of the story from the complainants and travel
yesterday, quoting the Yang Cheng Wan Bao. agents are heard by Matta to ensure fairness when
The southern Chinese city’s popular evening daily dealing with the complaints.
said an official of the Guangzhou Municipal Overseas The association reminded travellers on the
Chinese Affairs Office made the billion dollar revelation importance of being sufficiently insured when they
during a press briefing on Dec 15. travel overseas as they may fall sick or even be
The Chinese official said the Malaysian, identified hospitalised while on holiday or business travel.
only as Liu in the report, had sought his assistance to Tan urged customers to get evidence of payment
find out how the treasure, hidden below what is now a being made by travel agents when buying insurance, or
busy street in the city, could be unearthed and whether better still, to get a copy of the receipt.
he could lay claim to it. “Customers should buy insurance from Matta
Liu, in his 80s, said his father, a jeweller in the members to ensure that their insurance is legitimate,”
Guangzhou province had at one time controlled the said Tan, adding that Matta Global Traveller Insurance,
gold and silver trade in Southeast Asia. which is endorsed by two insurance companies, is
When the recommended.
communists “With this insurance, any complaints and problems
liberalised China, Press Digest can be dealt with more conveniently.”
Liu’s father, who by Kong See Hoh He said customers can request to see the
became a target newsdesk@thesundaily.com membership details of Matta travel agents when in
of the communist doubt, as it is compulsory by law for Matta members to
party criticism, fled China for Hongkong with his have them.
family. They eventually settled in Malaysia. They should also report travel agents who have no
Liu’s father died during the Cultural Revolution but membership, he said, adding that Matta is concerned
before he died he told Liu he had hidden the family about the ethics and professional conduct of travel agents.
fortune, including gold, silver, antique and priceless
paintings, at a secret location in Guangzhou.
It was reported that Liu has hired experts to do
a clandestine search for the treasure based on the
information given and found that the treasure is located
below a busy street. He wanted to know whether he
100 have died
would be allowed to stake claim on the treasure, saying
he is willing to donate part of the family fortune to the of dengue
Chinese government.
A lawyer contacted by Yang Chen Wan Bao said
according to Chinese laws, if Liu can pinpoint the
fever this year
location of the buried treasure and is able to give a PUTRAJAYA: Dengue fever claimed two
correct description of the items in the treasure trove, he more victims last week, bringing the
can claim ownership to them. number of fatal cases in the country to
However, he may not be allowed to take the antique 100, the Health Ministry said in a state-
items out of China. ment yesterday.
The Ministry of Health’s disease con-
trol division director, Datuk Dr Hasan Ab-