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10 theSun | FRIDAY DECEMBER 19 2008

news without borders

Matta ready to
Malaysian resolve travellers’
woes
seeks RM5b KUALA LUMPUR: Complaints about products or
services by travel agents can be made directly to the
Malaysian Association of Tour and Travel Agents
(Matta).

treasure in
“We have resolved 80% of such complaints to the
satisfaction of both customers and travel agents,” said
Matta Outbound VP and Complaints Bureau head John
Tan recently.
However, he said some complaints may take longer
to resolve. They can be emailed to admin@matta.org.

Guangzhou
my
Tan assured that Matta will look into all complaints
and an acknowledgement of the complaint can be
expected by complainants within the first 24 hours.
He said complaints should preferably be written and
supported with the necessary documents to facilitate
investigations by the association.
A MALAYSIAN wants to dig for treasure worth “If customers are complaining to other parties, we
10 billion yuan (RM5 billion) said to be buried in request that a copy of such complaints be sent to Matta
Guangzhou city by his father before fleeing communist too,” said Tan, adding that this is to ensure that both
rule in the last century, the Chinese press reported sides of the story from the complainants and travel
yesterday, quoting the Yang Cheng Wan Bao. agents are heard by Matta to ensure fairness when
The southern Chinese city’s popular evening daily dealing with the complaints.
said an official of the Guangzhou Municipal Overseas The association reminded travellers on the
Chinese Affairs Office made the billion dollar revelation importance of being sufficiently insured when they
during a press briefing on Dec 15. travel overseas as they may fall sick or even be
The Chinese official said the Malaysian, identified hospitalised while on holiday or business travel.
only as Liu in the report, had sought his assistance to Tan urged customers to get evidence of payment
find out how the treasure, hidden below what is now a being made by travel agents when buying insurance, or
busy street in the city, could be unearthed and whether better still, to get a copy of the receipt.
he could lay claim to it. “Customers should buy insurance from Matta
Liu, in his 80s, said his father, a jeweller in the members to ensure that their insurance is legitimate,”
Guangzhou province had at one time controlled the said Tan, adding that Matta Global Traveller Insurance,
gold and silver trade in Southeast Asia. which is endorsed by two insurance companies, is
When the recommended.
communists “With this insurance, any complaints and problems
liberalised China, Press Digest can be dealt with more conveniently.”
Liu’s father, who by Kong See Hoh He said customers can request to see the
became a target newsdesk@thesundaily.com membership details of Matta travel agents when in
of the communist doubt, as it is compulsory by law for Matta members to
party criticism, fled China for Hongkong with his have them.
family. They eventually settled in Malaysia. They should also report travel agents who have no
Liu’s father died during the Cultural Revolution but membership, he said, adding that Matta is concerned
before he died he told Liu he had hidden the family about the ethics and professional conduct of travel agents.
fortune, including gold, silver, antique and priceless
paintings, at a secret location in Guangzhou.
It was reported that Liu has hired experts to do
a clandestine search for the treasure based on the
information given and found that the treasure is located
below a busy street. He wanted to know whether he
100 have died
would be allowed to stake claim on the treasure, saying
he is willing to donate part of the family fortune to the of dengue
Chinese government.
A lawyer contacted by Yang Chen Wan Bao said
according to Chinese laws, if Liu can pinpoint the
fever this year
location of the buried treasure and is able to give a PUTRAJAYA: Dengue fever claimed two
correct description of the items in the treasure trove, he more victims last week, bringing the
can claim ownership to them. number of fatal cases in the country to
However, he may not be allowed to take the antique 100, the Health Ministry said in a state-
items out of China. ment yesterday.
The Ministry of Health’s disease con-
trol division director, Datuk Dr Hasan Ab-

No maggot-infested dul Rahman in the statement yesterday


said the figure was slightly higher than
the 96 deaths registered for the same
mandarins sold here period last year.
Of the total, 41 deaths were recorded
KUALA LUMPUR Fruits Wholesalers Association chairman Tai Madoff in Selangor from the 19,368 cases re-
Gong Lim said mandarin oranges sold in the market are safe under ported, amounting to 42% of the total.
to eat as none of them is imported from Sichuan where the He added that 1,155 dengue cases
citrus fruits have been hit by maggot infestation. house were reported in Selangor and Tereng-
According to a report in China Press, he said the mandarin arrest ganu last week (Dec 7-13) and there
oranges sold in Malaysia are mainly imported from southern pg 14 were two deaths but he said it was 118
Chinese provinces such as Guangzhou, Fujian and Chaozhou cases less than the 1,273 recorded the
(Teo Chew). previous week.
“As such, consumers do not have to worry that they might He said four states had recorded
end up with maggot-infested mandarins from Sichuan,” he an increase in the number of cases,
said when asked to comment on possible fear by consumers compared with last week, when Labuan
that they might be buying diseased mandarins following an registered a 100% increase, Perak (62%),
online report of an epidemic of maggots in mandarin oranges Putrajaya (8%), Terengganu (8%) and
in Sichuan. Kelantan (3%).
According to the online report, tens of thousands of man- Hasan said inspections carried out by
darin trees in the south-western province were infested with the ministry and local councils showed
maggots and that government officials had tried to cover up that houses and shops accounted for
the epidemic. 83% of the breeding grounds for the
Tai said all imported fruits are subject to checks by the Aedes mosquitoes.
Health Ministry to ensure that they are fit for consumption. He also said 158 Chikungunya cases
“The Health Ministry has made good efforts to ensure reported for the same period (Dec 7-13),
imported fruits meet safety requirements. Its officials carry raised the total number of cases for the
out spot checks on the fruits,” he said. year to 3,864, but this did not result in
Asked if any grower in Sichuan is able to export the dis- any deaths.
eased mandarins to Malaysia by some unscrupulous means, From the total, 79% were detected
Tai said the question does not arise as Malaysian importers through serology tests and 77% of the
only obtain their supply from reputable exporters. patients needed only outpatient treat-
He also said Malaysian importers have long stopped bring- ment while 23% or 873 affected cases
ing in Sichuan mandarins as they are sourish and are shunned required treatment in hospitals, said
by local consumers. At present, mandarins are being retailed Hasan.
at RM11 per carton of 4kg and RM20 for the 8kg carton.

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