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IP Phone 2004
User Guide
Revision history
Revision history
May 2007 Standard 01.04. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2004 User Guide (NN-10300-052). This document contains updated content based on CR Q01130629-01. See Answering a call on page 63. July 2006 Standard 8.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. Document number was corrected (from NN-10300-052 to NN10300-052). June 2006 Standard 7.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. Secure communications section added to document support for SRTP with Preshared keys. Logos and copyright data were updated. Document feedback link added to back page. August 2005 Standard 6.00. This document is up-issued to support Nortel Communication Server 1000 4.5. February 2005 Standard 5.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones. September 2004 Standard 4.00. This document is up-issued to support Nortel Networks Communication Server 1000 4.0.
Revision history
October 2003 Standard 3.00. This document is up-issued to support Succession 3.0 Software and the Net6 Transformation Gateway feature. November 2002 Standard 2.00. This document is up-issued to support Meridian 1 Release 25.40 and CSE 1000 Release 2.0. June 2001 Standard 1.00.
Contents
Contents
About the Nortel IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . 11 IP Phone 2004 models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19 Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Managing your Station Control Password . . . . . . . . . . . . 20 Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Entering text using the telephone dialpad . . . . . . . . . . . . . . . 23 Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 23 Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 25 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Connecting the telephone components . . . . . . . . . . . . . . . . . 25 Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 27 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Adjusting the display screen contrast . . . . . . . . . . . . . . . . 30 Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Selecting Date and Time format . . . . . . . . . . . . . . . . . . . . 31 Enabling On-Hook Default Path . . . . . . . . . . . . . . . . . . . . 32 Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 33 Enabling and disabling Call timer . . . . . . . . . . . . . . . . . . . 33 Using Display Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 34 Choosing Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . 35 Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 36 Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 38 Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Configuring the Callers List log . . . . . . . . . . . . . . . . . . . . 39 Configuring New Call indication . . . . . . . . . . . . . . . . . . . . 40 Configuring Preferred Name Match . . . . . . . . . . . . . . . . . 41 Configuring Area Code Setup . . . . . . . . . . . . . . . . . . . . . 42 Configuring Name Display format . . . . . . . . . . . . . . . . . . . . . . 44 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Using off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Using on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Using Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 50 Making a call using Corporate Directory . . . . . . . . . . . . . 50 Making a call using Personal Directory . . . . . . . . . . . . . . 52 Making a call using the Callers List . . . . . . . . . . . . . . . . . 52 Making a call using Redial List . . . . . . . . . . . . . . . . . . . . . 54 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Using Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Contents
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 66 Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 70 Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 76 Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Talking with more than one person . . . . . . . . . . . . . . . . . . 82 Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Setting up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . 83 Using the Conferee Selectable Display and Disconnect feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 88 Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
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Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Using Call Page Connect to make an announcement . . . . . . 90 Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 91 Charging a call or charging a forced call . . . . . . . . . . . . . . . . 92 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . . 96 Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Additional telephone features . . . . . . . . . . . . . . . . . . . . . . 102 Using Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Using Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Using Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 109 Using Virtual Office on your remote telephone . . . . . . . 111 Using Virtual Office on your office telephone . . . . . . . . . 112 Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 113 Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 114 Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 117 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 117 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 118 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 119 Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 120 Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 120 Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 122
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Contents
Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Using Display Room Status . . . . . . . . . . . . . . . . . . . . . . . . . 124 Accessing External Server Applications . . . . . . . . . . . . . 127 Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 128 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . 129 Regulatory and safety information . . . . . . . . . . . . . . . . . . 131 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 133 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Contents
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Basic features
The IP Phone 2004 supports the following features: 12 programmable feature keys: six (physical) user-defined feature key labels and six lines or features accessed by pressing the Shift key four context-sensitive soft keys that provide access to a maximum of 10 features For information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 5.0 (NN43001-115). Note: All IP Phone 2004 phones are not configured to support soft key functionality. Consult your system administrator for details about the configuration of your telephone. multifield LCD display screen speaker for on-hook dialing or on-hook listening
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volume control bar for adjusting ringer, speaker, handset, and headset volume six specialized fixed keys: Quit Directory Message (Inbox) Outbox or Shift Services Expand to PC
shared LAN access with a PC headset jack with On or Off key automatic network configuration hearing-aid compatibility
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Telephone display
The LCD screen on the IP Phone 2004 has three display areas: The upper display area is for user-defined feature key labels. The middle display area is for single-line information such as caller number, caller name, feature prompt strings, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information. The lower display area is for context-sensitive soft key labels.
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Telephone controls
Note: Some IP Phone 2004 phones are equipped with optional key caps. Text in parentheses indicates labels appearing on the key caps. For example, (Services). Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and press the left side to decrease volume.
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Use the Primary Directory Number (DN) to access a single line and activate on-hook dialing. Programmable line (DN) and feature keys are extra DNs or feature keys used to access additional features. A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD indicates that the line is on hold. A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD indicates that the feature is being programmed. Use the Goodbye key to terminate an active call.
(Goodbye)
(Hold)
Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LED indicator to return to the caller on hold. Press the Message (Inbox) key to access your voice mailbox.
(Msg/Inbox)
Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen.
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(Services)
Press the Services key and use the navigation keys to access the following items: Telephone Options: Volume adjustment Contrast adjustment Language Date and Time On-hook default path Live dialpad Call timer Display diagnostics Local dialpad tone Ring type Change feature key label Set information Password admin: Station control password Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) Note 1: Press the Services key to exit from any menu or menu item. Note 2: The Password Admin menu many not be available on your IP Phone 2004. Consult your system administrator.
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Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Press the Speaker key to activate handsfree. The speaker LED indicator lights to indicate when handsfree is active. Press the Outbox/Shift key to toggle between two feature key pages and to access an additional six lines or features and an additional 24 lines on the Nortel IP Phone Key Expansion Module (KEM). Press the Directory key to access directory services.
(Shift)
(Directory)
(Mute)
Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator flashes if the Mute option is in use. Press the Quit key to end an active application. Pressing the Quit key does not affect the status of calls currently on your telephone.
(Quit)
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Context-sensitive soft keys (self-labeled) are located below the LCD display screen. The LCD label above the key changes based on the active feature. Note: If a triangle appears before a soft key label, the feature is active.
Press the More.. soft key to access the next layer of soft keys (self-labeled).
If a message is left for the user, the Message Waiting Indicator (MWI) flashes. Also, this indicator flashes to indicate an incoming call when the telephone ringer is on.
(Expand)
Press the Copy key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.
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The Call features and FFCs must be assigned to your telephone and supported by system software.
Security features
This section describes the following features, which are designed to enhance the security of your IP Phone 2004: Using encrypted calling Managing your Station Control Password
Your initial SCPW is defined by your system administrator. For detailed information about your SCPW, contact your system administrator. To change your SCPW: 1. Press the Services key. (Services)
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8. Press the Select soft key to accept the new password. Note: If you have been locked out of your IP Phone 2004, or have forgotten your SPCW, contact your system administrator. Note: The default configuration for Password Protection is off.
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To turn Password Protection On or Off: 1. Press the Directory key. (Directory) 2. Press the Up/Down navigation keys to scroll and to highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled).
5. Press the Up/Down navigation keys to scroll and highlight one of the following: Enable Password Protection Disable Password Protection 6. Choose one of the following soft keys: or Yes to accept the selection. No to return to the Directory menu.
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6. Press the Left/Right navigation keys to move to a specific symbol. 7. Press the Choose soft key to select a symbol. 8. Press the Next soft key to submit your changes. Table 2 describes the soft key editing functions on the IP Phone 2004. Table 2: Editing soft key description Soft key Cancel Choose Clear Case Delete Done/Select/Enter More Description Action is cancelled. Select a symbol. Clear the input field. Switch the next character to either uppercase or lowercase. Backspace one character. Meaning depends on application. Access additional soft keys.
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Configuring options
Configuring options
The IP Phone 2004 Services menu lists the following submenus: The Telephone Options menu is used by your system administrator to configure telephone preferences. The Password Admin menu is used by your system administrator to change the SCPW. The Virtual Office Login and Test Local Mode (for branch office) menus are listed when an IP Phone 2004 Class of Service is configured for Virtual Office and branch office. (For more information see page 109). Note: The Password Admin, Virtual Office Login, and Test Local Mode menus are not available on all IP Phone 2004 phones. Contact your system administrator for information about what menus are available on your telephone.
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Configuring options
Viewing telephone information on page 38 Note: When an option has a sublist, an ellipsis (...) appears after the option.
To use the Telephone Options menu: 1. Press the Services key. (Services)
2. Press the Up/Down navigation keys to scroll and to highlight the Telephone Options. 3. Press the Select soft key.
4. Press the Up/Down navigation keys to scroll and to highlight an option (for example, Language).
5. Press the Select soft key. The display provides information required to adjust your selection.
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Configuring options
6. Choose one of the following: or Press the Select soft key to save changes and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
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Configuring options
Down
or or
Up
3. To increase or decrease the volume, do one of the following: Press the Down/Up soft keys. Press the Up/Down navigation keys.
4. Choose one of the following: or Press the Select soft key to save the volume level and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
or or
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Configuring options
2. Choose one of the following: or Press the Select soft key to save the changes and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
Selecting a Language
The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select Language from the menu. To select a Language: 1. Press the Up/Down navigation keys to scroll and to highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be installed on your IP phone. Contact your system administrator for more information on available languages. 2. Choose one of the following: or Press the Select soft key to save the desired language and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
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Configuring options
Services key, select Telephone Options, and choose Date/Time from the menu. To select the date and time: 1. Press the Up/Down navigation keys to scroll and to highlight the desired format. Sample formats appear on the upperright side of the display area. 2. Choose one of the following: or Press the Select soft key to save the format and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
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Configuring options
2. Choose one of the following: Press the Select soft key. or Press the Cancel soft key to keep existing configurations.
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Configuring options
To enable or disable the Call timer: 1. Choose one of the following: or To enable the call timer, press the On soft key. To disable the call timer, press the Off soft key. 2. Choose one of the following: or Press the Select soft key to save the configuration and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations.
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Configuring options
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Configuring options
To select a Ring type: 1. Press the Up/Down navigation keys to scroll and to highlight one of the ring types. 2. Press the Play soft key to sample the ring tone.
3. Choose one of the following: Press the Select soft key to save the ring type and return to the Telephone Options menu. Press the Stop soft key and use the Up/Down navigation keys to select a different ring type. Press the Cancel soft key to keep existing configurations.
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Configuring options
2. Press the feature key that is being changed. Note: If you press a prime DN key, an error message appears. 3. Enter the new information for the feature key label. To enter special characters, press the Up navigation key. For information about entering text, see Entering text using the telephone dialpad on page 23. 4. Choose one of the following: or Press the Select soft key to save the changes and return to the Telephone Options menu. Press the Cancel soft key to keep existing configurations. Restore the default labels: To restore feature key labels, press the Services key, select Telephone Options, and select Change feature key labels from the menu. 1. Press the Select soft key.
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Configuring options
2. Use the Up/Down navigation keys to scroll and to highlight one of the following: a. Restore all key labels Press the Yes soft key to change all feature keys to default values. b. Restore one key label Press the Select soft key. Press the feature key. Press the Yes soft key to change the selected feature key label to the default value. Note: When labels are changed to default values, you cannot undo the change. The label configurations must be reentered.
To view telephone information, press the Services key, select Telephone Options, and select Set Info from the menu.
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Configuring options
To view telephone information: 1. Press the Up/Down navigation keys to scroll through the list to view telephone information. 2. Press the Cancel soft key to return to the Telephone Options menu.
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Configuring options
3. Press the Up/Down navigation keys to scroll and to highlight Log unanswered calls. 4. Choose one of the following: or Press the Select soft key to save the configuration. Press the Cancel soft key to keep existing configurations.
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Configuring options
3. Press the Up/Down navigation keys to scroll and to highlight New Call Indication. 4. Press the Select soft key.
5. Press the Up/Down navigation keys to scroll and highlight one of the following: New call indication off New call indication on 6. Choose one of the following: or Press the Select soft key to save the configuration. Press the Cancel soft key to keep existing configurations.
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Configuring options
3. Press the Up/Down navigation keys to scroll and highlight one of the following: Preferred name match on Preferred name match off 4. Choose one of the following: or Press the Select soft key to save the configuration. Press the Cancel soft key to keep existing configurations.
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Configuring options
3. Press the Up/Down navigation keys to scroll and to highlight one of the following: Area Code # 1 Area Code # 2 Area Code # 3 4. Press the Select soft key.
6. Choose one of the following: or Press the Select soft key to save the configuration. Press the Cancel soft key to keep the existing configurations. To edit the area code display: 1. Press the Up/Down navigation keys to scroll and to highlight Area Code Setup.
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Configuring options
3. Press the Up/Down navigation keys to scroll and to highlight one of the following: Area Code # 1 Area Code # 2 Area Code # 3 4. Press the Select soft key.
6. Choose one of the following: or Press the Select soft key to save the configuration. Press the Cancel soft key to keep existing configurations.
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Configuring options
To configure the Name Display Format, press the Services key and select Telephone Options. To configure the Name Display Format: 1. Press the Up/Down navigation keys to scroll and to highlight Name Display Format. 2. Press the Select soft key.
3. Press the Up/Down navigation keys to scroll and to highlight one of the following: first name, last name last name, first name 4. Choose one of the following: or Press the Select soft key to save the configuration. Press the Cancel soft key to keep existing configurations.
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Making a call
Making a call
This section describes features associated with making a call. You can make a call from an IP Phone 2004: Using off-hook dialing on page 46 Using on-hook dialing on page 47 Using Handsfree dialing on page 48 Using Live Dialpad on page 50 Using Predial on page 54 Using AutoDial on page 56 Using Ring Again on page 57 Using Redial on page 58 Using Speed Call on page 59 Using System Speed Call on page 60 Using Hot Line on page 61 Using Intercom calling on page 61
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Making a call
3. To terminate the call, choose one of the following: or (Goodbye) Return the handset to the cradle. Press the Goodbye key.
4. After the called party answers, lift the handset. 5. To terminate the call, choose one of the following: or Replace the handset into the cradle. Press the Goodbye key. (Goodbye)
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Making a call
To mute a Handsfree call: 1. Press the Mute key. The LED indicator flashes.
(Mute)
(Mute)
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Making a call
To switch from Handset mode to Handsfree mode: 1. Press the Handsfree key.
To use a Headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key.
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Making a call
3. After the called party answers, lift the handset. 4. To terminate the call, choose one of the following: Replace the handset into the cradle. Press the Goodbye key.
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Making a call
on each entry, and dial Corporate Directory numbers. To use Corporate Directory, press the Directory key and select Corporate Directory. To search for a specific number: 1. When prompted, use the dialpad to enter the desired name in the lastname/ firstname format. 2. Press the Search soft key to find the desired name. Note: The first match on the screen appears when there is a successful search. 3. Choose one of the following: Press the Dial soft key to dial the resulting number. If there is no match to the search query, start a new search or change the information in the initial search. Press the Cancel soft key to exit without dialing. To scroll to a specific number: 1. Press the Up/Down navigation keys to scroll and to highlight a name in the Corporate Directory.
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Making a call
2. Choose one of the following: or Press the Dial soft key to dial the resulting number. Press the Cancel soft key to exit without dialing.
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Making a call
To use the Callers List: 1. Press the Up/Down navigation keys to scroll and to highlight a name in the Callers List. 2. Choose one of the following: or Press the Dial soft key to dial the resulting number. Press the Cancel soft key to exit without dialing.
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Making a call
Using Predial
Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line key, enter the number to be dialed.
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Making a call
3. Lift the Handset after the called party answers or, if in Handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number.
2. Choose one of the following: To erase all numbers, press the Clear soft key. Reenter the numbers to be dialed. To change numbers one at a time, press the Delete soft key to backspace. Reenter the number. 3. Press a line key to dial the number.
or
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Making a call
Using AutoDial
Use the AutoDial feature to display, store, and automatically dial telephone numbers. To store an AutoDial number: 1. Without lifting the handset, press the appropriate AutoDial key. Note: The word AutoDial appears next to the appropriate key on the display screen. 2. Using the dialpad, dial the telephone number (including access code) to be stored on the selected AutoDial key. 3. Press the AutoDial key a second time to store the number on the selected key. Note: After a number is stored, the word AutoDial disappears, and the stored number appears. 4. Assign a label to the key. Note: After you assign the label, the number disappears and only the label appears on the screen next to the key. To display an AutoDial number: 1. Press the Display key.
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Making a call
2. Press an AutoDial key in the upper display area to display the number associated with that key. To use AutoDial: 1. Lift the handset.
2. Press an AutoDial key in the upper display area to dial the number associated with that key.
2. Choose one of the following: Press the Ring Again soft key. or Enter the RingAgain Activate FFC.
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Making a call
To call a Ring Again party when you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2. 2. Press the Ring Again soft key to automatically dial the number.
To deactivate Ring Again before notification: Choose one of the following: or Press the RingAgain soft key a second time. Press the RingAgain Deactivate FFC.
Using Redial
Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: a. Lift the handset. b. Press the line (DN) key.
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Making a call
2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).
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Making a call
2. Choose one of the following: or Press the System Speed Call soft key. Press the System Speed Call Controller (SScCtl) soft key. 3. Dial the Speed Call code to automatically dial the number.
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Making a call
3. Dial the one- or two-digit code for the desired intercom group member.
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Making a call
To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: (Hold) or (Goodbye) Press the Hold key to put the current call on hold. Press the Goodbye key to end the call.
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Answering a call
Answering a call
Each incoming call causes the telephone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. Note: During an incoming call, if you have a feature key page selected that does not contain the flashing DN line key, the display will revert to the active feature key page. This enables you to answer the call without having to press the shift key. To answer a call: Choose one of the following four options: or or or Press the Headset key if a headset is connected to your telephone. Press the line (DN) key beside the LCD indicator as it flashes. Press the Handsfree button located on the left side of the handset. Lift the handset.
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To retrieve a call on hold: Press the line (DN) key beside the flashing LCD indicator.
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Transferring a call
Use the Transfer feature to redirect a call to the appropriate person. To use the Transfer feature to direct a call to a third party: 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN number to which the call is to be transferred or use Personal Directory, Redial List, or Callers List to select a number to dial. 3. After that number rings or a person answers, press the Transfer soft key to connect the calling party.
To return to the original call if the transfer is incomplete: If the person called is not available, press the line (DN) key (next to the LCD indicator) to reconnect to the original call.
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3. Choose one of the following to start the call timer: Press the Transfer soft key. or Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller.
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2. Choose one of the following: Press the Transfer soft key and repeat the transfer. If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer.
or
(Goodbye)
(Goodbye)
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To park a call on the System Park DN or your own DN: During an active call, press the Park soft key twice. Note: By default, the call is parked on your DN unless a System Park is enabled to automatically park calls on the system. To park a call on a DN other than the System Park DN or your own DN: 1. Press the Park soft key.
To park a call using the SPRE code or FFC: 1. Choose one of the following. or Press the Transfer soft key. Press the Conference soft key. 2. Dial the Call Park FFC.
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3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to Step 4. 4. Choose one of the following. or Press the Transfer soft key. Press the Conference soft key. To retrieve a parked call: 1. Lift the handset.
3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant.
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2. Dial a charge account number or the callers number. Note: For information about using the Charge soft key, see Charging a call or charging a forced call on page 92. 3. Press the Call Party soft key to return to the call.
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2. Press the flashing line (DN) key. The call waiting information appears. Note: You can use the Display key to show status information when using other feature keys.
To use Call Trace without a Call Trace key: 1. Choose one of the following: or Press the Transfer soft key. Press the Conference soft key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.
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Incoming calls
Incoming calls
You can use the following features when you have an incoming call: Using Automatic Answerback on page 72 Using Call Pickup on page 73 Using Call Waiting on page 74
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Incoming calls
2. Choose one of the following: or Press the Pickup key. Enter the Pickup Ringing Number FFC.
To answer an incoming call in another call pickup group: 1. Lift the handset.
2. Choose one of the following: Press the Group Pickup soft key. Enter the Pickup Group FFC. 3. Dial the pickup group number of the ringing telephone.
To answer a call at a specific extension in any pickup group: 1. Lift the handset.
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Incoming calls
2. Choose one of the following: or Press the DN Pickup key. Enter the Pickup Directory Number FFC.
3. Dial the DN of the telephone that is ringing (in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Release and try again), press the Goodbye key.
(Hold)
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Incoming calls
To return to the first telephone call: 1. Choose one of the following: (Hold) or (Goodbye) Press the Hold key to put the second call on hold. Press the Goodbye key to end the second call.
2. Press the line (DN) key associated with the first call.
If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call.
(Goodbye)
2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
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To deactivate Call Forward: Choose one of the following: or Press the Forward soft key. Lift the handset and enter the Call Forward All Calls Deactivate FFC
To reinstate Call Forward to the same number: Press the Forward soft key twice.
or
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To deactivate Internal Call Forward: Choose one of the following: Press the Internal Call Forward key. or Lift the handset and enter the Internal Call Forward Deactivate FFC.
To reinstate Call Forward to the same number: Press the Internal Call Forward key twice.
2. If calling from a telephone outside the system, dial your direct system access number and wait for the dial tone.
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3. Dial the Remote Call Forward Activate FFC to activate the feature.
5. Choose one of the following: Dial your DN. or To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7).
6. Dial the number to which calls are being forwarded. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the # key.
2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone.
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4. Choose one of the following: (Goodbye) or If dialing locally, press the Goodbye key. If dialing the FFC remotely, dial your DN.
4. Choose one of the following: (Goodbye) or If dialing locally, press the Goodbye key. If dialing the FFC remotely, dial your DN.
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2. Press the line key that has the number of the caller you want to connect to your current call. 3. Press the Conference soft key to join the person on hold to your conversation.
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If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. (Goodbye)
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2. Press the line (DN) key beside the flashing status icon to return to your original call.
(Goodbye)
To disconnect a conferee: 1. While on a conference call, press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen.
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3. Choose one of the following: (Goodbye) For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key.
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2. Press the Group Call key or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. The telephone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. If a member in your group is on a conference call or another group call, their phone is not connected to your group call. After everyone in the group has answered, only the person who made the group call can put the call on hold. To answer a Group Call: 1. Lift the handset. Note the following about Notification Tones: If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension. If you are on a call on another line and there is an attempt to join you to a group call, you receive a long tone through the handset or speaker. If you are already on a conference call or another group call, you do not receive notification of a group call.
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To end a Group Call: Press the Goodbye key. (Goodbye) Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
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To deactivate Make Set Busy: Choose one of the following: or Press the Make Set Busy key a second time to deactivate the feature. Lift the handset and enter the Make Set Busy Deactivate FFC.
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2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key. (Goodbye)
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2. Choose one of the following: Press the Charge soft key. Dial the Call Detail Recording FFC. 3. Dial the charge account number.
To charge a call in progress: 1. Choose one of the following: or Press the Transfer soft key. Press the Conference soft key.
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2. Choose one of the following: Press the Charge soft key. or Dial the Call Detail Recording FFC.
To charge a call to an account when you transfer a call: 1. Press the Transfer soft key. The call is placed on hold.
2. Choose one of the following: Press the Charge soft key or Dial the Call Detail Recording FFC.
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4. After the dial tone, dial the number to where the call is to be transferred.
5. Press the Transfer soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key. To charge a call to an account when you add someone to a conference call: 1. Press the Conference soft key. The call is placed on hold.
2. Choose one of the following: Press the Charge soft key. or Dial the Call Detail Recording FFC.
4. Dial the number of the person you want to add to the conference.
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1. Choose one of the following: Press the Override key. or Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal.
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2. Choose one of the following: Press the Override key again. or Enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected. 3. To terminate the call, press the Goodbye key.
(Goodbye)
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1. Choose one of the following: Press the Override key. or Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring or ringback or a busy or engaged signal, depending on the options chosen. You are now camped-on to the number you dialed. 2. Hang up the telephone. 3. After the person you called finishes the call, your telephone automatically dials the number and both telephones ring. Answering a call camped-on to your extension: When your telephone rings, lift the handset. Note: You can program your telephone for either Camp-on or Call Waiting, but not both.
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2. Choose one of the following: Press the Override key. or Enter the Override FFC. The people in the targeted call receive a tone for approximately one second. After Override feature joins you to the call, a short tone repeats every 16 seconds. 3. To terminate the call, press the Goodbye key.
(Goodbye)
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2. Dial the Radio Paging Access FFC. The paging tone sounds (two beeps followed by a dial tone). 3. Dial the number of the party you want to page. After dialing, the ringback tone sounds. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC. 4. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key or replace the handset.
(Goodbye) or
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To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. 1. Press the Radio Page soft key. A special dial tone sounds.
2. Dial the Radio Paging Access FFC. The ringback tone sounds. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC. 3. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key or replace the handset.
(Goodbye) or
To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1. Lift the handset.
2. Dial the Radio Page Answer FFC. The paging tone sounds.
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3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady high-pitched (Number Unavailable) tone sounds.
To respond to a voice call: Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.
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To use Personal Directory, press the Directory key and select Personal Directory. To add an entry: 1. Press the AddNew soft key. Note: If the message Directory is full appears, one or more entries must be deleted to add a new entry. 2. Press the Next soft key.
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6. Do one of the following: or Press the Done soft key to save the new entry. Press the Cancel soft key to return to the Add screen. To edit an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry.
3. Choose one of the following: or Press the Done soft key to save the changes. Press the Cancel soft key.
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To delete an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry.
3. Choose one of the following: or Press the Yes soft key. Press the No soft key.
To search for an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry.
2. Choose one of the following: or Press the Dial soft key to dial the resulting number. Press the Cancel soft key to exit without dialing.
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Entries in the Callers List are sorted by the time the call was received. Note: Calling Party Name Display (CPND) is affected depending on the preferred name match option. If preferred name match is on, the CPND appears according to your configurations. If the preferred name match option is off, the CPND appears according to the system configurations. To access the Callers List, press the Directory key and select Callers List. Note: If password control has been enabled, enter your SCPW at the prompt.
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To dial an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry.
To delete an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry.
3. Choose one of the following: or Press the Yes soft key. Press the No soft key.
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To delete the entire Callers List: 1. Press the Delete soft key.
2. Choose one of the following soft keys: or Yes to delete entire Callers List. No to return to the previous screen.
Entries in the Redial List are sorted by the time the call was received. Note: Calling Party Name Display (CPND) is affected depending on the preferred name match option. If preferred name match is on, the CPND appears according to your configurations. If the preferred name match option is off, the CPND appears according to the system configurations. To access Redial List, press the Directory key and select Redial List. Note: If password control has been enabled, enter your SCPW at the prompt.
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To dial an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry.
To delete an entry: 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry.
3. Choose one of the following: or Press the Yes soft key. Press the No soft key.
To delete the entire Redial List: 1. Press the Delete soft key.
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2. Choose one of the following soft keys: or Yes to delete entire Redial List. No to return to the previous screen.
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2. Press the Up/Down navigation keys to scroll and to highlight Virtual Office Login. 3. Press the Select soft key.
6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the user ID is not found locally, the message Locating Remote Server appears. Note 2: After three failed login attempts, wait one hour before attempting to login again, or contact your system administrator to reset your password. For more information, see Security features on page 20. A successful login transfers all the features, time, date, and tones to your remote telephone from your office telephone.
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A user information line appears on all displays listing the number of your office telephone.
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To regain operation of a telephone being used for Virtual Office: Choose one of the following: 1. To completely disconnect your office telephone from the remote telephone: a. Press the Home key. or b. Enter your user ID and password (this logs the office telephone back on to your office network).
2. To use your office telephone as the remote telephone for Virtual Office, press the Virtual soft key to log in to another IP Phone.
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Make-Set-Busy is inactive on ACD IP Phone. Invalid ID (1) Incorrect user ID entered. user ID is not in Gatekeeper database. Invalid ID (2) Invalid ID (3) Incorrect user ID entered. Incorrect user ID entered. user ID in Gatekeeper database points to originating call server.
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Table 3: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Locked from Login Probable Cause Three failed attempts to enter the correct Station Control Password. Actions Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Notify system administrator.
Remote telephone has no Station Control Password. Incorrect user ID entered. Remote telephone has no Station Control Password.
Enter correct user ID. Notify system administrator. Enter correct user ID. Go to an IP Phone 2002 or IP Softphone 2050 and try again, or consult your local system administrator. Enter correct user ID. Notify system administrator.
Incorrect user ID entered. Attempt to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2004 (some restrictions apply).
Incorrect user ID entered. Remote telephone does not have VOLO Class of Service.
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Table 3: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Permission Denied (6) Probable Cause Incorrect user ID entered. Incorrect Station Control Password entered. Server Unreachable (1) Server Unreachable (2) Network problem. Actions Enter correct user ID. Select Retry, and try again with the correct Station Control Password. Notify system administrator, if problem persists. Notify system administrator, if problem persists.
Network problem.
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2. Press the Up/Down navigation keys to scroll and to highlight Test Local Mode.
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3. Press the Select soft key (the telephone resets and registers to the branch office)
2. Press the Up/Down navigation keys to scroll and to highlight Resume Normal Mode. 3. Press the Select soft key (the telephone registers back to the Main Office).
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Troubleshooting MG 1000B
MG 1000B can cause error messages to display on-screen. Table 4 lists error messages and actions to correct the causes. Table 4: Troubleshooting MG 1000B Display Message Local Mode Probable Cause Test Local mode. Actions Press the Services key, and then select Resume Normal Mode. Contact system administrator if problem persists. Notify system administrator.
Network problem.
Gatekeeper unable to find end point from Branch user ID. Branch user ID not found in any equipped Terminal Number (TN).
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3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). A tone sounds to confirm your entered time. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is entered as 2145. 4. Press the Goodbye key. (Goodbye)
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To verify the time for the Automatic Wake-Up call: 1. Lift the handset.
3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is 2145. 4. Press the Goodbye key. (Goodbye)
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2. Dial the Directory Number (DN) for the room for which the cleaning status is being changed.
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3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale The interrupted dial tone sounds. 4. Press the * key.
5. Dial the Maid ID. If you dial the wrong Maid ID, press the * key and redial the ID. 6. Press the Room Status key.
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2. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale 3. Press the Room Status key.
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2. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale 3. Dial the status code for the room. A three-digit code appears. The first digit indicates the occupancy status, the second is the old cleaning status, and the third is the new status. 4. Press the Room Status key.
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Accessories
Accessories
IP Phone Key Expansion Module (KEM)
The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides additional line appearances and feature keys on your IP Phone 2004. Figure 8: The IP Phone KEM
You can connect up to two KEMs to your IP Phone 2004, providing a total of 48 additional keys. For more information about the IP Phone Key Expansion Module, see the Nortel IP Phone Key Expansion Module (KEM) User Guide (NN43119-102).
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Accessories
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This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. Warnings: This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
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Regulatory and safety information Table 6 lists EMC compliance for various jurisdictions.
Description
Class B Emissions: FCC Rules for Radio Frequency Devices Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Class B Emissions: Information technology equipment - Radio disturbance Class B Emissions: Information technology equipment - Radio disturbance Information technology equipment - Immunity characteristics Limits and methods of measurement Limits for harmonic current emissions (equipment input current <= 16 A per phase) Limitation of voltage fluctuations and flicker in low-voltage supply systems for equipment with rated current <= 16 A Regulations for voluntary control measures.
EN 61000-3-2 EN 61000-3-3
Japan
VCCI
Table 7: Safety Jurisdiction United States Canada European Community Standard UL 60950-1 CSA 60950-1-03 EN 60950-1 Description Safety of Information Technology Equipment Safety of Information Technology Equipment ITE equipment - Safety - Part 1: General requirements Safety of Information Technology Equipment
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements
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Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/corporate/community/environment/life_cycle/ declarations.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany.
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Date/Time display The current date and time when the telephone is in an idle state. Directory key Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List. Directory Number (DN) A number consisting of one to seven digits for a telephone. Also known as an extension number. Expand to PC A fixed key on your telephone used to access external server applications such as Net6. Fastbusy A signal given when all outgoing lines are busy. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes (FFCs) Specialized codes entered using the dialpad that enable features, (for example, Automatic Wake-Up call). Goodbye key A fixed key used to end an active call.
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Handsfree A method of conversing with the party on the other end of the line without lifting your handset. Headset key A fixed key used to answer a call using the headset. Hold key A fixed key used to place an active call on hold. Information display Any display of call activity, lists, prompts, and status of calls. Information line A 1-line by 24-character area that displays the date and time or application information. Interrupted dial tone A broken or pulsed dial tone heard when you access some features on your telephone. IP Phone Key Expansion Module (KEM) An optional hardware module that provides additional line appearances and feature keys to your IP Phone. Up to two KEMs can be attached to your IP Phone 2004, providing a total of 48 keys. Message (Inbox) A fixed key that connects to your voice messaging system after the key is pressed. Message waiting indicator or Incoming call indicator An LCD or an LED light that indicates the status of a feature by the flash, wink, steady on, or off.
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Meridian 1 An office communication system. More.. An option that allows access to the multiple layers of the soft keys. Soft keys are the four keys located directly below the display area. Mute key A fixed key used to listen to the caller without transmitting. Navigation keys Up/Down and Left/Right keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the set, or (d) a line is automatically selected for an outgoing call. Outbox/Shift A fixed key used to switch between two feature key pages to provide access to an additional six lines or features and an additional 24 lines on the IP Phone KEM. Paging tone A special tone heard when you use the Radio Paging feature. You hear two beeps followed by dial tone. Password Admin A menu used by you and the system administrator to change your station control password (SCPW).
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Personal Directory A list of user-defined names and numbers (maximum of 100 entries). Primary directory number The main extension number on your telephone. Private line A feature that can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line. Programmable line (DN)/feature keys (self-labeled) The six keys located at the sides of the upper area of the display. Quit key A fixed key on your telephone that is used to exit applications. Redial list A list of previously dialed telephone numbers (maximum 20 entries). Ringback/ring tone A sound indicating that a call you have made is ringing at its destination. Secondary Directory Number A second incoming or outgoing line for your telephone. Services key A fixed key used to access options such as Telephone Options, Password Admin, Display Network Diagnostics Utilities, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode.
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Shared Directory Number A DN (extension) that is shared by two or more persons. Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly below the display area have four programmable layers. The layers are accessed through the More.. key. These keys are also used to configure parameters in the Telephone Option menu. Speaker key A fixed key used to activate Handsfree. Special dial tone The three consecutive tones followed by a dial tone that you hear when accessing telephone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your telephone and to access to your Personal Directory, Redial List, and Callers List. Status messages A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring Again active, Ringer is OFF, and Line x Unavailable. System or Switch Your office communication system. Switchhook A button that the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted)
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releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call. User interface Screen displays that interact with the end-user as a result of an action or event. Volume control bar A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, speaker, and the Handsfree feature.
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Index
Index
A
About the IP Phone 2004 11 Answer a call 63 Attendant 135 Attendant Recall 67 AutoDial 56, 135 AutoDial Transfer 89 Automatic Answerback 72 Automatic Wake-Up 120 Charge a call or charge a forced call 92 Communication Server 1000 135 Conferee Selectable Display and Disconnect 84 Conference call 83 Configure area code setup 42 Configure call log options 39 Configure Callers List log 39 Configure Name Display format 44 Configure New Call indication 40 Configure options 27 Configure Preferred Name Match 41 Connect the components 25 Contrast adjustment 30 Copy key 135 Corporate Directory 50
B
Basic features 12 Buzz signal 90
C
Call features and Flexible Feature Codes 19 Call Forward 76 Call Join 82 Call Page Connect 90 Call Park 67 Call Pickup 73 Call Waiting 74 Callers List 52, 135 Calling Party Name Display (CPND) 135 Calling Party Number 70 Camp-on, Forced 96 Cat 5 135 Centrex/Exchange Line Switchhook Flash 91 Change feature key labels 36
D
Date/Time display 136 Date/Time format 31 Directory applications 50 Directory key 18, 136 Directory Number (DN) 136 Display diagnostics 34 Display incoming calls 70
E
Electronic Lock 80 Enhanced Override 95 Expand to PC key 19, 136
143
Index
F
Fastbusy signal 136 Feature display 136 Fixed key 136 Flexible Feature Codes (FFCs) 128, 136
M
Maid Identification 123 Make Set Busy 88 Malicious Call Trace 71 Media Gateway 1000B 117 Meet - me page 99 Meridian 1 138, 140 Message (Inbox) key 16, 137 Message Registration 122 Message waiting indicator 19, 137 More key 19, 138 Mute key 18, 138
G
Goodbye key 16, 136 Group Call 85
H
Handsfree 137 Handsfree dialing 48 Headset key 18, 137 Hold key 16, 137 Hospitality features 120
N
Navigation keys 16, 138 Normal Mode 117
I
Indicator status 137 Information display 137 Information line 137 Intercom call 61 Internal Call Forward 77 Interrupted dial tone 137 IP Phone Key Expansion Module (KEM) 129, 137
O
Off-hook 138 Off-hook dialing 46 Onhook Default Path 32 On-hook dialing 47 Outbox/Shift key 18, 138 Override a busy signal 97
P
Page Meet-me code 99 Paging tone 138 Password Admin 138 Personal Directory 52, 139 Place a call on hold 64
L
Language display 31 Last Number Redial 58 Line (DN) key 16 Local Area Network (LAN) 11
144
Index
Predial feature 54 Primary directory number 16, 139 Privacy Release 98 Private Line 139 Programmable line (DN)/feature keys (self-labeled) 16, 139
Station Control Password (SCPW) 140 Status messages 140 Switchhook 140 System or Switch 140
T
Telephone display 19 Telephone information 38 Telephone Options 27 Test Local Mode 117 Timed Reminder Recall 66 Transfer a call 65
Q
Quit key 18, 139
R
Radio Page 99 Record a Calling Party Number 70 Redial List 54, 139 Regulatory and safety information 131 Remote Call Forward 78 Resume Normal Mode 118 Ring Again 57 Ring type 35 Ringback/ring tone 97, 139 Room Status 124
U
User Interface 141
V
Virtual Office 109 Virtual Office login 109 Virtual Office logout 113 Virtual Office on your Office telephone 112 Virtual Office on your Remote telephone 111 Voice Call 101 Volume adjustment 29 Volume control bar 15, 141
S
Secondary Directory Number 139 Secure communication 20 Secure your telephone 80 Security features 20 Services key 17, 139 Shared Directory Numbers 140 Soft keys (self-labeled) 19, 140 Speaker key 18, 140 Special dial tone 140 Speed Call 59
145
Index
146
IP Phone 2004
User Guide
Copyright 2007 Nortel Networks. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Document Number: NN43117-102 Document Release: Standard 01.04 Date: May 2007 Produced in Canada To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback.
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